Fantastic service! I was looked after by Libby who was brilliant and knew everything about the car I bought. She explained and set up all the features of the car when I picked it up and ensured the... See more
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Professional welcome Introduced to technician who was dealing with my service. Audi team keeping me updated with progress by text and email and endless good quality refreshments whilst I waited... See more
Company replied
I recently took my Audi A5 in for a service at Audi Leeds. The service itself was acceptable, but the valet was very poor. When you pay Audi prices, you expect a high standard across the whole visit —... See more
Absolutely first class service in every department. I helped my niece with her car deal as she’s young and until now hasn’t financed her own car. They explained everything to her patiently through... See more
Company details
- Car dealer
- also in
- Used car dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Apex Way,Apex Business Park, LS11 5LN, Leeds, United Kingdom
- 0113 290 4000
4.5
Excellent
708 reviews
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Reply from Sytner Group - Leeds Audi
Dear Adil, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our service helpful. It is always our aim to provide a positive and supportive experience for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you back to Leeds Audi in the future. Best wishes, The Leeds Audi Team
Thanks for the great service and great…
Thanks for the great service and great customer service.
10 December 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear BHEKITHEMBA Malaba, Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you were pleased with both the service and the customer care you received at Leeds Audi. It is always our aim to provide an excellent experience for every customer, and your feedback truly means a great deal to us. We look forward to welcoming you back in the future. Best wishes, The Leeds Audi Team
First class service from meet and greet…
First class service from meet and greet to receiving the vehicle back
5 December 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Mickmoran, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our service from meet and greet through to receiving your vehicle back to be first class. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team at Leeds Audi. We look forward to welcoming you again in the future.
Love Leeds Audi
Love Leeds Audi. Great service, helpful welcoming staff. Reliable efficient service.
Top marks to the cleaning team too.
4 December 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Tracey, Thank you ever so much for your wonderful review. We’re delighted to hear you found our service reliable and efficient, and that our team made you feel so welcome. It’s lovely to know the cleaning team received top marks too – they work hard to keep everything spotless. Your kind words truly mean a lot to all of us here at Leeds Audi. We look forward to welcoming you back again soon. Best wishes, The Leeds Audi Team
Efficient check-in and good…
Efficient check-in and good communication. Also glad I took out the service plan - it would have been an expensive oil and air filter change!!
28 November 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Thank you, Steve, for your kind words and positive feedback. We’re delighted to hear that you found the check-in process efficient and our communication clear. It’s great that the service plan provided good value, especially with the cost of oil and air filter changes these days. We always aim to make servicing as straightforward and cost-effective as possible for our customers. Your support means a lot to us, and we look forward to welcoming you back to Leeds Audi in the future.
I must prase Simmy Majid he is so very…
I must prase Simmy Majid he is so very helpful and knowledgeable, and if he doesn't know he will find out.
We have a Audi dealership 2 miles away from my home I drive to the far side of Leeds just to see him and his colleagues
1 November 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Howard, Thank you ever so much for your kind words. We are delighted to hear that Simmy Majid and the team have provided you with such helpful and knowledgeable service. It means a great deal to us that you choose to travel across Leeds to visit us, especially when you have a dealership so close to home. Your loyalty and support are truly appreciated, and we look forward to continuing to assist you with all your Audi needs in the future. Best wishes, Leeds Audi Team
The staff were very helpful and…
The staff were very helpful and professional particularly regarding some parts which needed replacing on the car I purchased.
19 November 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear J P, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our team were helpful and professional throughout your purchase, especially regarding the parts that needed replacing. It is always our aim to provide excellent service and ensure our customers feel supported every step of the way. Your positive feedback is greatly appreciated and motivates us to maintain these high standards. We hope you continue to enjoy your car. Kind regards, Leeds Audi Team
Again Bridget was very knowledgeable…
Again Bridget was very knowledgeable and advice was perfect
7 November 2025
Professional and courteous
The body shop Team did an amazing job on my car, led very well by a personable young man who went out of his way to be extremely helpful, and very professional
7 November 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Jim, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our body shop team provided you with such a high level of service and professionalism. It’s wonderful to know that the young man leading the team made a positive impression by being both personable and helpful. Your feedback is greatly appreciated and serves as a fantastic encouragement to the entire team at Leeds Audi. We look forward to welcoming you back in the future.
I booked the service early because the…
I booked the service early because the car heating had stopped working (blowing out only cold air) which needed sorting. The car service was done on the day but when I was called to say it was ready I was told that they hadn't had time to sort the heating. I could have left the car to be collected the next afternoon but that wasn't a possibility for me so I have had to book it in again.
6 November 2025
Reply from Sytner Group - Leeds Audi
Dear Amanda, Thank you ever so much for your kind words and for taking the time to share your experience with Leeds Audi. We are delighted to hear that your visit was excellent and that you felt well looked after throughout. It is always our aim to provide the highest standard of service, and your feedback truly means a great deal to us. We look forward to welcoming you back in the future and hope every experience remains just as positive. Best wishes, The Leeds Audi Team
Service
I waited for my car for its service but was not booked as a wait visit.
It did not make a difference as it was changed at the dealership to a wait and I did not have to wait long.
Just as good customer focused experience as always and kept up to date on progress and a follow up call to see if I had any issues of which there was none. Thanks again Audi service team at Leeds and Rebecca looking after everyone as always knowing her regular customers.
28 October 2025
Reply from Sytner Group - Leeds Audi
Thank you very much for your kind words and positive feedback. We are delighted to hear that your experience with our service team at Leeds Audi was as good as always. It’s wonderful to know that Rebecca and the team were able to look after you so well and keep you informed throughout. Your continued support means a great deal to us, and we look forward to welcoming you back for your future visits. Thanks again for choosing Leeds Audi.
Reply from Sytner Group - Leeds Audi
Dear Michelle Andrea Mckenna, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that you consistently receive fantastic service at Leeds Audi. It is always our aim to provide the highest standard of care and attention to every customer. Your continued support means a great deal to us, and we look forward to welcoming you back in the future. Wishing you all the very best. Kind regards, The Leeds Audi Team
Not the best.
Despite being contacted by three people they still haven’t confirmed the quote for routine work. They don’t really listen.
28 October 2025
Reply from Sytner Group - Leeds Audi
Thank you for your feedback. We apologise that your experience did not meet expectations and that communication was not as clear as it should have been. At Leeds Audi, we strive to listen carefully and provide timely responses. We would like to invite you to contact our Head of Business, Mark Henzell, at markhenzell@sytner.co.uk, who would be keen to discuss your concerns further and ensure your experience is improved. Your satisfaction is important to us.
Rob from start to finish did his best…
Rob from start to finish did his best and provided an excellent service during the process of my car exchange and purchase of my new car. He couldn’t have done enough for me and made my experience as easy as possible.
18 October 2025
Happy to have done business with Audi Leeds once again!
We were taken care of by Hamnah who is a bright bubbly young lady. She organised for me to drive her car A3 SB as we were looking to upgrade our A1 Sportback black edition she was so helpful. Then we met Liam who was also helpful. On collection of the car we were delighted with its presentation, the colour & wheels were perfect. We were joined by Alex who did some paperwork with me & set up my Audi on my phone, then Oliver asked me to sign some documents both were great couldn’t do enough for us a really good experience with very nice staff. Happy it all went well thank you all thank you.
16 October 2025
Great service ready on time 👍
18 October 2025
Simi was very helpful & made the…
Simi was very helpful & made the experience easy as always.
9 October 2025
Reply from Sytner Group - Leeds Audi
Thank you for your kind words, Ms OBrien. We are delighted to hear that Simi provided you with excellent service during your visit to Leeds Audi. Our team takes great pride in making the car-buying experience as easy and stress-free as possible. We are glad that Simi was able to assist you in finding your perfect vehicle. We appreciate your support and look forward to welcoming you back to our dealership in the future. Thank you for choosing Leeds Audi.
Always a great customer experience at…
Always a great customer experience at Leeds Audi, plenty of staff on hand to assist and deal with any matter professionally and quickly.
7 October 2025
Reply from Sytner Group - Leeds Audi
Thank you for your glowing review, C Freeman. We are delighted to hear that you consistently have a great customer experience at Leeds Audi. Our team takes pride in providing professional and efficient service to all our customers. We are pleased that you have noticed the efforts of our staff and their dedication to ensuring a positive experience for you. We look forward to continuing to provide you with exceptional service in the future. Thank you for choosing Leeds Audi.
Various visits from end of July to end ofcSeptember From the moment you walk in you are…
From the moment you walk in you are looked after for sure. Whether it’s updates ,coffee ,tv or newspapers
Simmy has always been first class. And I’ve seen a lot of him because the car has been in for warranty work a few times now !
4 October 2025
Reply from Sytner Group - Leeds Audi
Thank you for your kind words, David. We are delighted to hear that you have had a positive experience at Leeds Audi. Our team takes great pride in providing exceptional service to our customers, and we are glad that Simmy has consistently gone above and beyond to make sure you are well taken care of. We apologise for any inconvenience caused by the warranty work, but we are honoured to have had the opportunity to serve you. We look forward to seeing you again soon.
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