My car the Q8 has been having issues with 360 cameras. It sometimes comes on and the off. But since it was fixed I haven’t experienced any problems. The customer service had always been excellent. The... See more
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All the staff we came into contact at Audi Reading, including the staff who make you a cup of coffee, are so professional, and helpful. They are polite, respectful and go more than the extra mile to... See more
Company replied
We sold a car via Motorway. Sytner Audi Reading made the winning bid. When the dealer came to look at it he claimed not to know about some damage that we had declared and then claimed to find some r... See more
Really great experience - came in to show a faulty charging cable and get one ordered, the team were able to provide me a replacement under warranty on the day, and even washed and hoovered the car fo... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Worton Drive, RG2 0TG, Reading, United Kingdom
- 0118 975 4900
4.2
Great
704 reviews
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I bought a brand new Audi Q7 Black…
I bought a brand new Audi Q7 Black edition from Audi Slough in September that had a fault from new but Audi slough closed down and I was told from Audi UK that Audi Reading has took over my contract on as part of the sytner group. But even with me having my car in my local Audi for repair 7 times and still had the problem Audi Reading would not help me they just tried to offer me a px price to sell me another car. I would never buy a car from any of the Sytner Groups again. They get your money then don't want to help when you have a problem. I’ve now had to sell the car back to Audi and lose a lot of money. Audi Reading took my contract over when Audi slough shut down as Audi uk told me this so I have put my review on the correct site!!!
17 February 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for taking the time to share your experience again with Audi Naveed, however you have left your review on the incorrect centre. We know that the management team in Reading were trying to assist due to Sloughs closure and that your vehicle was actually being repaired at a different centre which is not Sytner Owned. Our friendly team will always try and help a fellow Audi driver and we will continue to advise you of the options available. We would encourage you to contact Audi customer care if you are unhappy with the repairs carried out at the alternative repairer.
Michael the master technician did a…
Michael the master technician did a mobile visit to fix my car.
Friendly and extremely knowledgeable, he confirmed the issue, summarised the work required and liaised with the warranty team for authorisation.
Back next day to complete the work without fault. Thoroughly recommend him.
27 February 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your glowing 5-star review Simon! We are delighted to hear that Michael, our master technician, provided you with exceptional service during his mobile visit to fix your car. It's wonderful to know that he was friendly, knowledgeable, and efficient in confirming the issue and liaising with our warranty team. We are proud to have Michael on our team and we will be sure to pass along your recommendation. Thank you for choosing Reading Audi.
Great experience at Reading Audi sales
This review is for Dan and the rest of the Corporate Fleet team at Reading Audi.
Dan guided us smoothly through the process of leasing our new Q5. It took a long time from placing the order to receiving our car as it was a new build with exclusive paint colour but he always kept us informed and promptly answered any queries we had. Aftersales has been good and we have been pleased with our experience. Thank you Dan.
3 February 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your kind words, Annabel. We are delighted to hear that Dan and our Corporate Fleet team provided you with a smooth and informative experience while leasing your new Q5. We understand that the wait for your exclusive paint colour may have been longer than expected, but we are glad that Dan kept you updated and addressed any concerns you had. We are also pleased to hear that our aftersales service met your expectations. We appreciate your support and hope to see you again in the future.
Mobile Technician
A warning light appeared on the dash on my Audi Q2. Car was booked into the workshop but they couldn't see the car for a few weeks. I was contacted by Michael (Mobile Technician) and he came to the house and fixed the car within a couple of days. Such a great service. Having a mobile repair is so convenient and saves the hassle of driving to the dealer and arranging alternative transport etc. Highly recommended
20 February 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your positive review JustinMitchell. We are delighted to hear that you had a great experience with our mobile technician, Michael. We understand the inconvenience of having a warning light appear on your Audi Q2, and we are glad that we were able to provide a convenient solution for you. Our team at Reading Audi takes pride in offering top-notch services to our customers, and we are happy to know that you found our mobile repair service to be efficient and hassle-free. Thank you for recommending us. We look forward to serving you again in the future.
Michael the mobile mechanic came early…
Michael the mobile mechanic came early was very polite and helpful. Speedy service with a smile. He even advised on an ignition switch problem I was experiencing. Many thanks Michael
14 February 2025
Unprompted review
***Super service***
***Super service***
Was offered the mobile service and Michael came to my office to fix the problem straight away. Michael was so friendly, helpful and resolved the problem on my car quickly. Big thanks Michael.
I will definitely be using you guys again.
14 February 2025
Unprompted review
Michael
Michael, master technician from Audi Reading, came to assess my car due to some issues I’d reported to another branch multiple times previously. He was very professional and knowledgeable. He addressed every issue I’d reported and gave clear feedback after his assessment. He also followed up with an email after his visit. I am pleased with his service and professionalism.
30 January 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave such a positive review, Sunita. We are delighted to hear that Michael, our master technician, provided you with professional and knowledgeable service during his visit to assess your car. We pride ourselves on our team's expertise and commitment to addressing any issues our customers may have. We are glad that Michael's follow-up email added to your satisfaction with our service. Thank you for choosing Reading Audi, and we look forward to serving you again in the future.
Mobile Michael very good
Mobile Michael very good, very helpful and got the job done. Just a shame the rest of the Audi customer service experience isn’t very good at all.
6 February 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave us a review, Mark. We are pleased to hear that Mobile Michael provided you with excellent service. However, we are disappointed to learn that your overall experience with our customer service did not meet your expectations. We apologise for any inconvenience this may have caused. We value your feedback and will use it to improve our services. We hope to have the opportunity to provide you with a better experience in the future. Thank you for choosing Reading Audi.
Great Service
All contact with Michael has been quick and straightforward. He offered me multiple visit options to suit my calendar. He arrived on time, was courteous and explained everything that he was doing to me. Fantastic service
6 February 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave such a positive review for Reading Audi. We are delighted to hear that your experience with Michael was quick, straightforward, and accommodating to your schedule. Our team takes pride in providing excellent customer service and we are glad that Michael was able to explain everything to you in a courteous manner. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing Reading Audi.
Airbags check
Thank Mr.Michael for his service .He checked my Audi airbags in this morning. He did very well and quick.
5 February 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your kind words, Andrada. We are delighted to hear that Mr. Michael provided you with excellent and efficient service during your visit to check your Audi's airbags. We take great pride in our team's dedication to providing top-notch service to our customers. We appreciate your feedback and will be sure to pass it along to Mr. Michael. Thank you for choosing Reading Audi and we hope to see you again in the future.
Thank You
We just had a fabulous service experience from Michael Jucura from the mobile tech team. Michael was really helpful with the questions we had concerning our Audi and even went the extra mile to help resolve an issue we had with our key. The mobile tech team is also a very convenient service and really helps with the “juggle struggle”! Thank you
22 January 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your glowing 5-star review Melissa! We are delighted to hear that Michael Jucura from our mobile tech team provided you with a fabulous service experience. It's wonderful to know that he was able to assist you with your Audi and went above and beyond to resolve your key issue. We are also pleased that our mobile tech team's convenience helped with your busy schedule. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Reading Audi.
Great service
Had a minor issue with my car and my enquiry was immediately picked up and dealt with. Michael brilliant from start to finish. In comparison to previous garages this was a different level of service
13 January 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave us a 5-star review, Joe. We are delighted to hear that you had a positive experience with our team at Reading Audi. It is our goal to provide exceptional service to all of our customers, and we are glad that Michael was able to assist you with your car issue. We pride ourselves on delivering a high level of service, and we are happy to hear that you noticed the difference. Thank you for choosing Reading Audi, and we hope to see you again in the future.
Great Service provided.
The Mobile Technician Michael came out to replace a part on my car that was recalled. Really lovely bloke, very friendly and helpful. I would definitely recommend you ask Michael Jacura.
7 January 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your kind words Viv. We are delighted to hear that our Mobile Technician, Michael, provided you with excellent service during your recent visit. We take great pride in our team's friendliness and helpfulness, and we are glad that Michael lived up to our standards. We will be sure to pass along your recommendation to him. Thank you for choosing Reading Audi, and we hope to see you again in the future.
Michael Jacura visited my house he…
Michael Jacura visited my house he showed the utmost professionalism and sorted the issue very quickly he is an asset and great ambassador for Audi! Thank you Michael !
7 January 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your glowing review - Nusrat Baig. We are delighted to hear that Michael Jacura provided you with exceptional service during his visit to your home. We take great pride in our team of professionals, and it is wonderful to hear that Michael represented Audi with the utmost professionalism. We will be sure to pass along your kind words to him. Thank you for choosing Reading Audi, and we look forward to serving you again in the future.
Michael came out to do a recall on my…
Michael came out to do a recall on my car. Lovely guy, no dramas, good service.
3 January 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave us a 5-star review Andrew. We are delighted to hear that Michael provided you with excellent service during your recent visit for a recall. Our team takes pride in delivering hassle-free experiences for our customers, and we are glad that Michael was able to assist you without any issues. We appreciate your kind words and look forward to serving you again in the future. Thank you for choosing Reading Audi.
I have been buying BMW and Audis for…
I have been buying BMW and Audis for over thirty years and Audi Reading is by far the worst dealership I have ever known. After making an appointment to view a car and travelling for over an hour we were left waiting 20 minutes before even being acknowledged. We were then told that the salesman we were due to meet was too busy to help but another would help! We waited an hour in total to be finally he told that the car was unavailable to view inside or to test drive as they couldn’t get access to where the key was stored! On one positive the young man that tried to help was very polite and did apologise, but the whole experience was a shambles. We have now purchased a BMW from a dealership that did want our business.
29 December 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Dear MKS - We are sorry to learn of your negative experience at Reading Audi. We would like to assure you that we take all feedback seriously and would appreciate the opportunity to discuss this in greater detail. Please contact our Head Of Business, Michele Williams, at michelewilliams@sytner.co.uk to discuss your concerns further.
Michael did an excellent job
Michael did an excellent job, great communication throughout, professional work, and provided some good tips.
20 December 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your kind words, cbanks. We are delighted to hear that Michael provided you with excellent service and maintained great communication throughout. Thank you for choosing Reading Audi.
Michael Jacura a great professional to…
Michael Jacura a great professional to handle the fix for my car. He explained about the fix needed and punctuality of work has been done is impressed me the most.
19 December 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your kind words, Sudhir. We are delighted to hear that Michael Jacura provided you with excellent service and that you were impressed by his professionalism and punctuality. We take great pride in our team's ability to explain repairs and complete them efficiently. We appreciate your recognition of Michael's efforts and we will be sure to pass along your compliments to him. Thank you for choosing Reading Audi and we look forward to serving you again in the future.
Key reprogramming
Michael was extremely helpful & knowledgeable and dealt with the problem swiftly. This service saved us the time to travel and wait at the garage which was very beneficial to us.
10 December 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your kind words AH. We are delighted to hear that Michael provided you with excellent service and efficiently resolved your issue. We appreciate your trust in us and we look forward to continuing to provide you with top-notch service in the future. Thank you for choosing Reading Audi.
Really Poor Experience
I am writing this review as it’s a situation that has really annoyed me and my family. My husband won’t be happy but honestly that’s his problem. We purchased a vehicle a while back and spent a lot of money in my eyes for a family car. We had endless problems with the car and the car drove more miles going back and forwards to garage - it got to the point where he actually stopped driving the car. Eventually after a period of time he sold the car back at a fairly hefty lost even though we were willing to change the vehicle and we did several times try but the dealership made a mockery of it and they’ve tried to treat my husband as if he was an idiot. Eventually someone stepped in and sorted the issue out, however it was still at a big loss for us the reason why I’m writing this review because we still haven’t replaced our family car because of this incident with these guys. My husband has now psychologically been scarred to purchase another vehicle as he has lost faith in any dealership thanks to Reading Sytner. It’s been now several months and he still refuses to purchase another vehicle. He loves his cars and to see that is very upsetting even thou it save money in the long run. That’s not the point. Thanks to these guys. We have lost out on our family vehicle and do not go out as much as we used to. The other Terrible thing they did was they offered my husband gifts for his car as a sorry, when the car got damaged or was having issues. He took a few items for him to keep the vehicle and not return the car and then they had the audacity to keep that on the vehicle once we sold it back to them and not return it to us as agreed. So all I can say is that Overall experience for this dealership has been less than kind and I would definitely not recommend them. Their attitude stinks and their behaviour stinks. Hope other customers have better luck than we did. I just hope my husband gets the opportunity to buy another car again soon. No thanks to guys
20 November 2024
Unprompted review
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