Sytner Group - Sytner Cardiff MINI Reviews 

Excellent experience, very professional, well organised and all went very smoothly. Gabriel was superb.

#teamminicardiff are amazing. Great service and a desire to truly win business without compromise. Gabriel and Steve were my contacts and Ryan did all the detail stuff. Despite a rainy day to collect and do the handover I can't find fault with their CX approach. Thanks and a pleasure doing business with you.

I ordered my car in the middle of lockdown. Having never had a Mini I was anxious to have a test drive before buying.
Gabriel was extremely helpful and it was agreed that the car would commence the build with a minimum deposit which would be refunded in the event of me not liking it.
As it was a bespoke car, Gabriel and I had long conversations going through all the many options before I settled on my final choice.
One niggle was the pressure that was applied further up the food chain for me to take out finance. I wanted to pay cash which is what I ended up doing.

Hi there, my experience with Synter Cardiff Mini has been excellent throughout and the delivery of my Mini Electric was well organised, early delivery overall by about 2 weeks. Paul Bennett was very good indeed and my company Hoare Lea have had very good service from him before.
Many thanks Ken McCulloch - Hoare Lea.

I have bought many new cars and have always enjoyed the experience irrespective of who the dealer was or the make of car i was choosing. Before I buy I research the product carefully. On this occasion I was looking to change from a Hybrid (Golf GTE) to a fully electric vehicle. I have solar and a charging station at home. It would be a second car used only locally with maximum round trip mileage of say 60 so I do not need extensive range. In fact I guess I am the ideal customer for the Mini Electric and I was pleased that after test driving the Honda E and the Mini, the Mini scored better for me, particularly because I enjoyed owning 5 other original Minis in the 1960's and 70's. So when I approached Sytner Cardiff towards the end of last year I more or less knew what I wanted: that is a Level2 Mini Electric and Gabriel looked after me very well and I enjoyed discussing the various options, both technically and financially, which he and his colleagues presented to me. He facilitated the test drive and kept me informed of the manufacturing process until the handover a week or so ago. So far (only 89 miles) I am very pleased with the car. It looks and drives very well and it is great to be back in a Mini again.

I have been with Mini for 5 years now and their service never faultered. They go above and beyond for their customers. Customer service is excellent, they deal with your queries straightaway. I just bought a mini countryman and I could say as soon as I stepped in, I fell in love with it straightaway.

The used mini salesman Gabriel was excellent finding the car I wanted and after service superb

Excellent customer services by Steve and lovely car

Overall a good experience purchasing the car. The sales representative Gabriel Mikes-Farrier was excellent

I found Mayna Farrell from SytnerCardiff to be an excellent member of the team.She was knowledgeable, helpful and efficient.I was reassured that the mini exclusive was the best fit car for me.Inspite of the covid restrictions I found the experience safe considering the customers safety at all times.

I’ve lost count of how many minis I’ve owned over the years, I always get a first class service from Sytner Cardiff and can’t imagine going to any other dealership....

From the sale to collection was huge disappointment. Car was not charged, had to return to garage as code were not set. Had to question if the PPI had been done.

Very poor service all could have been avoided and none of the issues were Covid related they were simply the sales team lack of interest.

Administration and communication was also very disjointed between internal staff. Personally i would advise anyone looking to buy a mini to look at alternative dealers

Excellent service and very thorough. Very courteous and helpful staff. I was very impressed by my first visit.

I can't recommend highly enough Teah in Sytner Mini Cardiff to find you the right mini. She has been so patient and thoughtful when trying to help me with my very specific requirements. The sales service was over and above - well done Teah.

New car, 1 key fob not working, fixed in 2 mins - thanks very much

Excellent service from the very knowledgeable Gabriel.

great service

Excellent service even in lockdown. thank you Russell.

Excellent service Synter staff very professional and approachable. Answered all my questions clearly and were very knowledgeable. Made the experience of purchasing a new car pleasurable.

I traded in and bought a used mini. The service I received from all the staff was excellent. Iwan in particular took me through all the requirements for the exchange to go as smoothly as possible and provided a first class service. My “new” used mini is excellent.