I tried to book a visit to fix an engine warning light via the Whatsapp: sent and received a few messages, sent a picture of the warning light...then radio silence. Ended up having to take it somewher... See more
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See what reviewers are saying
Booked my car for MOT and service and check in was nice and easy. I arranged a waiting appointment and the work was carried out quickly and was sent the video with report which was nice to have. Very... See more
After buying cars at the dealership for the past 15 years I’m very happy with the service and welcome I get The staff and in particular Hayder the manager are very professional and attentive My sal... See more
I recently had some bodywork repairs done to my Mini Cooper which was completed to a very high standard. Which was expertly overseen by Jackie and Shaun.
Company replied
Company details
- Car dealer
- also in
- Used car dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Langston Road, IG10 3UE, Loughton, United Kingdom
- 020 8418 7600
4.6
Excellent
809 reviews
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Very helpful staff
Very helpful staff, friendly and courteous.
The cost of the work was, in my opinion, expensive.
13 February 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Thank you for your kind words regarding our team. I'm delighted to hear you found them helpful, friendly, and courteous. We appreciate your honest feedback about the cost of the work. We understand that vehicle maintenance can sometimes feel expensive, and we always aim to provide clear information and value for money. Your comments are important to us, and we hope to continue offering a positive experience whenever you visit Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
First class service
From check in, service through to departure all handled efficiently and courteously
12 February 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Christopher, thank you very much for your kind words and for taking the time to share your experience with us. I'm delighted to hear that from check in to departure, everything was handled efficiently and courteously. It is always our aim to provide a seamless and pleasant service for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
From booking my car in to picking it…
From booking my car in to picking it up, it was done effortlessly and with professionalism and I was kept informed the whole time on how my car was doing
Craig McDonald who handled my account was incredible and I would rate 10/10
10 February 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Gary, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that the entire process, from booking to collection, was effortless and professional. Craig will be thrilled to know he made such a positive impression. Your 10/10 rating means a great deal to us. We truly appreciate your support and look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Very disappointed!
I've been a loyal customer for over 10 years. But my last visit was a complete disaster and I'll never return.
My past experiences with BMW Chigwell have always been exemplary with impeccable customer service.
What a shame.............
6 February 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mr Janssen, I'm truly sorry to hear about your recent experience especially given your long-standing loyalty. It is disappointing to learn that we did not meet the high standards you have come to expect from us. We would like to invite you to contact our Head of Aftersales, Paul Trotter, at paultrotter@sytner.co.uk, so we may better understand your concerns and work towards restoring your confidence in our service. Kind regards, Peter Chadwick - Head of Business
Great service!
8 February 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mirza Baig, thank you very much for your kind words and for taking the time to leave us a 5-star review. I'm delighted to hear that you received great service during your recent visit. It is always our aim to provide an excellent experience for all our customers, and your feedback is truly appreciated. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Kind regards, Peter Chadwick - Head of Business
Very efficient and friendly informative
Very efficient and friendly informative
9 February 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Nicholas, thank you very much for your kind words. I'm delighted to hear that you found our team at Sytner Chigwell BMW both efficient and friendly, as well as informative. It is always our aim to provide a welcoming and helpful experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to assisting you again in the future. Kind regards, Peter Chadwick - Head of Business
Welcoming & helpful
Welcoming, helpful, friendly, knowledgeable staff with a "can do" approach. I'm always pleased with my experience at Sytner Chigwell, as well as carrying out a fine job they also give me back a sparkling car.
9 February 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear JMR, thank you very much for your kind words. I'm delighted to hear that our welcoming and knowledgeable team consistently provide a friendly and helpful service with a “can do” attitude. It’s wonderful to know you are pleased not only with the quality of the work carried out but also with the sparkling condition in which your car is returned. Your continued support means a great deal to us, and we look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
SOS sign on the dashboard happens quite a frequently.
I had arranged for work to be done on SOS sign on display on instrument panel on arriving earlier than expected Mr.Lewis came over and tried to fit my repair as soon as he could and got it done in very short time and I was on my way. His effort to get it the job done as soon as possible and very successful and great for me as I was going to wait till it was finished so I didn’t have to wait so much longer.This was a great service and the staff effort thanks for everything.
3 February 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Bhagat, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that Kevin was able to assist you promptly and efficiently, ensuring your repair was completed quickly. It’s wonderful to know our team’s efforts made your visit easier and more convenient. Your positive feedback means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Craig and Amy are a credit to your…
Craig and Amy are a credit to your company
27 January 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Thank you very much for your kind words. I'm delighted to hear that Craig and Amy provided you with such a positive experience. It is always our aim to offer exceptional service and it is wonderful to know that their efforts have been recognised. Your feedback is greatly appreciated and serves as a real encouragement to the team. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Thank you once again for your lovely review. Kind regards, Peter Chadwick - Head of Business
New M240i
Was a real pleasure dealing with Amaan. We picked up our new vehicle earlier last weekend. We've been with Sytner Chigwell for a number of years and purchased numerous vehicles through them. This particular vehicle purchase and entire process with Amaan has been exceptional – he was always been detailed with his updates, the communication and customer service throughout this process have been thoroughly impressive and much appreciated.
He had a proactive approach in planning for the collection and keeping me informed of any further updates.
Amaan ensured everything was dealt with to a very high standard and wouldn’t hesitate in the slightest in reaching out to him when it comes to changing our other car. Thanking him once again for his excellent service and support. He is a real credit and asset to the team.
31 January 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Thank you Hinesh, for your kind words and continued loyalty to Sytner Chigwell. I'm delighted to hear that Amaan provided such exceptional service throughout your recent vehicle purchase. It’s wonderful to know his proactive communication and attention to detail made the process smooth and enjoyable. We truly appreciate your recognition of his efforts and are pleased he has been a valuable asset to your experience. We look forward to assisting you again in the future. Kind regards, Peter Chadwick - Head of Business
BMW Sytner Chigwell continues to…Shine
BMW Sytner Chigwell continues to impress.
Always a friendly welcome and staff that are always willing to help and advise.
My recent experience was with Hamish Varsani. A star in my eyes. Extremely knowledgeable, professional and patient.
Thank you Hamish you took the time to explain everything that l needed to know about my new vehicle. Truly grateful and impressed.
31 January 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that Hamish provided such knowledgeable, professional, and patient service. It is wonderful to know that you felt well supported and informed about your new vehicle. Your positive feedback truly means a great deal to us all at BMW Sytner Chigwell. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Arrived at Sytner Chigwell at 09:30
Arrived at Sytner Chigwell at 09:30. The service team were at the door ready to collect the car. Well organised and good communication.
28 January 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Tej, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that our service team provided a warm welcome and that the process was well organised with clear communication. It is always our aim to ensure every visit is as smooth and efficient as possible. Your positive feedback is greatly appreciated and motivates us to maintain these high standards. We look forward to welcoming you again soon. Kind regards, Peter Chadwick - Head of Business
Reply from Sytner Group - Sytner Chigwell BMW
Dear Jonathan, thank you ever so much for your kind words and for taking the time to share your experience with Sytner Chigwell BMW. I'm absolutely delighted to hear that you found our service excellent and our team brilliant. It is always our aim to provide the highest standard of care and attention to every customer. Your positive feedback truly means a great deal to us and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Marvellous saved the day could not have…
Marvellous saved the day could not have been more helpful
22 January 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mr Dockerill, thank you ever so much for your kind words. I'm absolutely delighted to hear that we were able to save the day and provide the help you needed. It is always our aim to offer the highest level of service and support to our customers and your feedback truly means a great deal to the entire team here at Sytner Chigwell BMW. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
I experienced an intermittent…
I experienced an intermittent electrical fault on my car and the staff at Sytner Chigwell were polite and helpful and made every effort to resolve the problem.
26 January 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Neville, thank you very much for your kind words and for taking the time to share your experience with us. I'm delighted to hear that our team at Sytner Chigwell were polite, helpful, and made every effort to resolve the intermittent electrical fault on your car. Your satisfaction is very important to us and it is wonderful to know that we were able to assist you effectively. We truly appreciate your support and look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Service great
Service great. Had message about detected tyre change before service. Even though it was cleared, it’s back?
6 January 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Stuart, thank you for your positive comments regarding our service. We appreciate you bringing the issue with the tyre change message to our attention. We understand how frustrating it can be to receive a notification that has already been cleared. Your feedback is valuable to us, and we will ensure it is passed on to the relevant team. We hope to continue providing you with excellent service in the future and appreciate your ongoing support. Kind regards, Peter Chadwick - Head of Business
Hayder Zulfiqar – Sales Manager
Hayder Zulfiqar demonstrated excellent leadership, professionalism and customer care. His involvement ensured that everything ran smoothly, efficiently and to a very high standard.
He supported the process with confidence and clarity, making sure the final details, services and overall experience were perfectly aligned with my expectations. His approach was professional, respectful and solution-focused, which gave me complete peace of mind.
An outstanding Sales Manager who clearly values quality, trust and customer satisfaction.
5 January 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Thank you so much for your wonderful review. I'm delighted to hear that Hayder provided such attentive, patient, and knowledgeable service throughout your upgrade to the latest BMW X5. It is fantastic that he made the process clear and seamless, ensuring all paperwork was completed flawlessly. Your kind words about his professionalism and genuine willingness to help are truly appreciated. We hope you enjoy your new BMW and look forward to welcoming you again in the future. Kind regards, Peter Chadwick - Head of Business
Outstanding Service and True Professionalism
Outstanding Service and True Professionalism – Sytner BMW Chigwell
I would like to express my sincere appreciation and leave a heartfelt review for the team at Sytner BMW Chigwell, and especially for Fisnik R. (Senior Sales Executive), Nick Horwood (Sales Executive) and Hayder Zulfiqar (Sales Manager).
From our first meeting in December 2025 through to collecting my car on 05/01/2026, the entire experience was absolutely exceptional. The level of professionalism, care, and attention to detail shown throughout the process was truly outstanding.
The team provided clear, detailed and honest information about the latest BMW models, guided me through every option and feature, and made all documentation and administrative steps incredibly smooth and stress-free. They went above and beyond to ensure I received the best possible services, pricing, quality and convenience, tailored perfectly to my needs.
Thanks to their expertise and genuine support, I felt completely confident in my decision and was delighted to once again choose BMW. I successfully traded in my previous BMW X5, which I also purchased from them in December 2022, and collected my new BMW X5 with total peace of mind.
This was not just a car purchase, but a long-term relationship built on trust, respect and excellence. The whole team made me feel valued, supported and truly cared for as a customer.
A huge thank you to Fisnik, Nick and Hayder – I would highly recommend Sytner BMW Chigwell without any hesitation. 🌟🚘
Mrs Gyulchay Syuleyman
22 December 2025
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mrs Syuleyman, thank you ever so much for your kind and thoughtful review. I'm truly delighted to hear that Fisnik, Nick, Hayder and the entire team provided you with such a positive and professional experience. It is wonderful to know that your trust in us continues and that you felt supported throughout your purchase. Your continued loyalty means a great deal to us, and we are honoured to have been part of your BMW journey once again. Kind regards, Peter Chadwick - Head of Business
Jackie she was amazing
Jackie she was amazing ! Very helpful and kind, she provide all the details and information!
Great job 👏🏻!
15 January 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Thank you very much, Razvan, for your kind words and fantastic 5-star review. I'm delighted to hear that Jackie was so helpful and provided you with all the information you needed. It’s always wonderful to know our team’s efforts are appreciated. Your positive feedback means a great deal to us and encourages us to continue delivering excellent service. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Thank you once again for sharing your experience! Kind regards, Peter Chadwick - Head of Business
Very efficient staff and everything…
Very efficient staff and everything always goes smoothly.
14 January 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Darrell, thank you very much for your kind words and for taking the time to share your experience with us. I'm delighted to hear that our team provided efficient service and that everything went smoothly during your visit. It is always our aim to ensure a seamless and pleasant experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Chigwell BMW. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
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