Super service from Sytner Mini Chigwell. Managed to get my car booked in for work at short notice. Thanks to Amy who managed my booking the work was carried out quickly and the car made available when... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been using Sytner Chigwell/Loughton for the past 13 years. Great customer service everytime, they are fast, reliable and stay in communication throughout the process. Jandra Lukaite was great,... See more
Company replied
One of the good BMW branches always goes above and beyond. Battery on my phone was dying asked reception they refused by Craig who was looking after me took it in his office and charged it. Reception... See more
Company replied
I reported an issue with my car to the dealer I bought it from a few years ago. I mentioned that I didn’t have a lot of money to spend on fixing it. They advised me that it would cost £150 j... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Langston Road, IG10 3UE, Loughton, United Kingdom
- 020 8418 7600
4.5
Excellent
767 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great result, poor customer time management
I have used this garage for years and have never had an issue; in fact the service and the management of the job have been outstanding. Unfortunately this wasn’t the case this time around, primarily with regards to the time management on the job in question.
I booked a car in for a vehicle check and engine oil inspection. On top of that I had booked a GuardX treatment to be applied. When I booked the day online with the sales team, I was advised that it would probably take 3-4 hours. Fine, I would work from the local cafe and hang around. Having arrived at 830 I was told that everything could take until 4pm/5pm. I explained that I was told differently on the phone and if they could expedite my job - particularly as I was the first car in on the day - that would be appreciated.
I received a couple of texts including the video of the vehicle check but nothing else with regards to the paint treatment. So, with a work meeting lined up for 1330 I returned to the garage at 12 to see what the status was. I was told that the service had been completed and that the e car was now off site for the GuardX. Fine. I asked reception how long this might take and they checked with someone out the back, returned, and said they did not know - but that I might have to wait until 5pm. I asked whether the GuardX place could be contacted to try and ascertain a shorter window for completion, but apparently that wasn’t possible. Given I had a meeting to attend and a dog to get back for, I took the tube home. As soon as I arrived, I received a call from the garage that my car was ready. I then had to get back on the tube.
I simply find it bizarre how this garage - despite the GuardX treatment being conducted off site (well, a stone’s throw away) doesn’t have the customer service capacities to contact the treatment business and ask for an estimated completion time. Surely they are used all the time and communication between the two businesses is normal considering the outsourcing of work done for an official BMW garage. There was no effort to find out for me and I ended up spending 45mins on the tube which was quite unnecessary.
17 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Inconclusive diagnosis
I reported an issue with my car to the dealer I bought it from a few years ago. I mentioned that I didn’t have a lot of money to spend on fixing it. They advised me that it would cost £150 just for diagnosis.
Following the diagnosis I was told that a software update, costing £250 should resolve the issue. I asked them to confirm that it would fix the issue and they could not. They said it would cost another £1k if the software update did not work. I had already been given both of these numbers before taking the car in for diagnosis.
I paid for a diagnosis to get clarity on what it would cost to fix it. The outcome of the diagnosis was the same information I already had. I asked if the diagnosis fee could be deducted from the cost of fixing the issue if I decided to get it fixed with them, they said not.
The dealer did do a health check and clean the car when it was with them but this was not what I’d asked for especially as the car has just passed its MOT.
A disappointing experience. I do not feel any further forward having parted with £150. I also feel let down and not listened to as a customer given that I had highlighted that I did not have much money to spend on the issue.
20 August 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Bruce, please accept our apologies that your recent experience with us did not meet your expectations. We appreciate your concerns regarding the diagnosis fee and the uncertainty surrounding the software update cost. It is never our intention for customers to feel unheard or unsupported, especially when budgets are tight. Your feedback is valuable, and we understand how frustrating it must have been to feel no further forward despite the diagnosis. Thank you for sharing your thoughts with us. Kind regards, Peter Chadwick - Head of Business
Super service from Sytner Mini…
Super service from Sytner Mini Chigwell. Managed to get my car booked in for work at short notice. Thanks to Amy who managed my booking the work was carried out quickly and the car made available when I needed it. She was really helpful and efficient.
20 August 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Ken, thank you very much for your kind words and positive feedback. I'm delighted to hear that Amy was able to assist you so efficiently and that your car was booked in and ready promptly. It’s wonderful to know our team could provide the high level of service you expected, especially at short notice. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience with Sytner Mini Chigwell. We look forward to welcoming you again. Kind regards, Peter Chadwick - Head of Business
Asif was excellent throughout…
Asif was excellent throughout explaining all the details.
VIP service from Asif and team.
20 August 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Thank you very much for your kind words and positive feedback. I'm delighted to hear that Asif and the team provided you with excellent service and took the time to explain all the details clearly. It is always our aim to offer a VIP experience to every customer, and it’s wonderful to know that this was reflected during your visit. Your support and recognition mean a great deal to us. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Prompt and clear communication
Prompt and clear communication (from Reggie) regarding the replacement folding wing mirror
5 August 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mr Lawless, thank you very much for your kind words and for recognising Reggie’s prompt and clear communication regarding the replacement of your folding wing mirror. I'm delighted to hear that you had a positive experience with us at Sytner Chigwell BMW. Ensuring our customers feel informed and supported is very important to us, and your feedback is greatly appreciated. We look forward to welcoming you back in the future and providing the same high standard of service. Kind regards, Peter Chadwick - Head of Business
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mem, thank you very much for your kind words. I'm delighted to hear that you found our team super helpful and efficient. It’s wonderful to know that our staff made such a positive impression during your visit. Your feedback truly means a lot to us and motivates everyone at Sytner Chigwell BMW to continue providing excellent service. We look forward to welcoming you back in the future. Thanks again for taking the time to share your experience. Kind regards, Peter Chadwick - Head of Business
Friendly and professional staff
Friendly and professional staff. Dealt with my service and MOT speedily whilst I waited.
All the coffee you can drink.
17 August 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Phil, thank you very much for your kind words and the fantastic 5-star review. I'm delighted to hear that our friendly and professional team provided a speedy service and MOT while you waited comfortably. It’s great to know the coffee was appreciated too – we believe a good cuppa makes all the difference! Your feedback truly means a lot to us and motivates the whole Sytner Chigwell BMW team to maintain these high standards. We look forward to welcoming you again. Kind regards, Peter Chadwick - Head of Business
Good customer service the only…
Good customer service the only disappointment they could not finish the service,as on Saturday closed at 1Pm.did have to reabook to get it finish which is annoying.
15 August 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear M Trovatori, thank you for your feedback and kind words regarding our customer service. Please accept our apologies for the inconvenience caused by not being able to complete your service on Saturday due to our early closing time. We fully appreciate how frustrating it must be to have to rebook, and we regret any disruption this caused to your plans. Your comments are valued, and we hope to provide a smoother experience in future visits. Kind regards, Peter Chadwick - Head of Business
Sytner Chigwell Service Department…
Sytner Chigwell Service Department surpass all expectations every time !!
I cannot fault the service I receive, that is why I buy BMW every time.
10 August 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Suzie, Thank you very much for your kind words and fantastic 5-star review. I'm thrilled to hear that our Service Department consistently surpasses your expectations and that you value the quality of service provided. It is wonderful to know that your experiences with us encourage you to choose BMW every time. Your loyalty means a great deal to us, and we look forward to continuing to support you with the highest standards of care in the future. Kind regards, Peter Chadwick - Head of Business
Outstanding Service from Kevin Lewis at…
Outstanding Service from Kevin Lewis at BMW Chigwell
I would like to take the time to give a truly outstanding review for Kevin Lewis at BMW Chigwell.
From the very beginning, Kevin has been absolutely exceptional. His professionalism, dedication and genuine commitment to providing the best possible customer experience have been second to none. He has gone above and beyond on every occasion, and I honestly cannot thank him enough for all of his help and support.
What really stands out about Kevin is that he genuinely cares about his customers. Nothing ever seems too much trouble, and he has consistently taken the time to listen, understand my needs and make sure everything was handled properly. His communication, attention to detail and willingness to help have made the entire experience so much easier and more enjoyable.
It is rare to come across someone who provides this level of customer service. Kevin has demonstrated an exceptional level of professionalism while also being incredibly approachable, friendly and reassuring throughout. He has gone far beyond what I would normally expect from a member of staff, and his efforts have certainly not gone unnoticed.
Kevin is an absolute credit to BMW Chigwell and a fantastic ambassador for the BMW brand. Employees like Kevin are what make a real difference to the customer experience, and I sincerely hope his hard work and dedication are recognised.
I cannot thank Kevin enough for everything he has done. His service has been outstanding from start to finish, and I would have absolutely no hesitation in recommending him to anyone looking for a truly first-class experience at BMW Chigwell.
Thank you so much, Kevin, for going above and beyond — your help has been genuinely appreciated. You are a real star and a credit to BMW Chigwell!
12 August 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Carly, thank you so much for your wonderful and thoughtful review. Kevin is truly delighted to receive such kind words and it means a great deal to him to know his efforts have made your experience at BMW Chigwell exceptional. I'm thrilled to hear how his professionalism and dedication have impressed you. Your recommendation is greatly appreciated, and it’s customers like you who inspire us to maintain the highest standards of service. Kind regards, Peter Chadwick - Head of Business
Excellent Service
Always an excellent service from staff whenever we attend. The customer service is brilliant.
31 July 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Thank you ever so much for your kind words and for taking the time to share your experience. I'm delighted to hear that you consistently receive excellent service and that our team’s customer care has made such a positive impression. It’s always our aim to provide brilliant service and ensure every visit is a pleasant one. Your feedback truly means a great deal to us and encourages the entire team to maintain these high standards. We look forward to welcoming you back again soon. Kind regards, Peter Chadwick - Head of Business
I have been using Sytner…
I have been using Sytner Chigwell/Loughton for the past 13 years. Great customer service everytime, they are fast, reliable and stay in communication throughout the process. Jandra Lukaite was great, I needed my car back to go on our family holiday and Jandra did everything she could to get me back behind the wheel ASAP. Thank you Jandra for your excellent customer service.
24 July 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Javedul, thank you so much for your kind words and for being a loyal customer for the past 13 years. I'm delighted to hear that Jandra provided you with excellent customer service and kept you informed throughout. It’s wonderful that we could help you get back on the road in time for your family holiday. Your continued trust and support mean a great deal to us. We look forward to assisting you for many years to come. Kind regards, Peter Chadwick - Head of Business
Really helpful service
Really helpful service - Abbie was fantastic at keeping me updated on my vehicle - amazing service yet again!
5 August 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Sophie, thank you ever so much for your kind words and glowing review. I'm delighted to hear that Abbie provided fantastic service and kept you well informed throughout. It’s always our aim to offer an exceptional experience, and it’s wonderful to know we’ve succeeded once again. Your continued support means a great deal to us, and we look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
One of the good BMW branches always…
One of the good BMW branches always goes above and beyond. Battery on my phone was dying asked reception they refused by Craig who was looking after me took it in his office and charged it. Reception should do better to help tho type c is available on every machine.
28 July 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Thank you very much for your kind words and for recognising Craig’s efforts in going above and beyond to assist you. We take great pride in delivering exceptional customer service and it’s wonderful to hear that Craig was able to help with charging your phone. We appreciate your honest feedback regarding reception and will ensure that all team members are reminded of the importance of offering assistance whenever possible. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Excellent service from Troy
3 August 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear David, Thank you ever so much for your kind words and for taking the time to share your positive experience with Troy at Sytner Chigwell BMW. We are delighted to hear that you received excellent service, and it is wonderful to know that Troy made such a favourable impression. Your feedback is truly appreciated and serves as great encouragement to the entire team. We look forward to welcoming you back in the future. Best regards, Sytner Chigwell BMW Team
Super expensive car treatment
Super expensive car treatment. My car wasn’t cleaned from inside. I can clearly see stains inside my car.
30 July 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mr Tanveer, We are sorry to hear about your disappointment with the car treatment you received at Sytner Chigwell BMW. We strive to provide excellent service and it is regrettable that the interior cleaning did not meet your expectations. Your feedback is important to us, and we sincerely apologise for any inconvenience caused. We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in our services in the future. Kind regards, Sytner Chigwell BMW Team
Fantastic service as always
Fantastic service as always. All the staff are helpful and attentive. Really feel looked after.
27 July 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Jonathan, thank you ever so much for your kind words and for taking the time to share your experience with us. I'm delighted to hear that you consistently receive fantastic service and feel well looked after by our attentive and helpful team. It is always our aim to provide the highest standard of care, and your feedback truly means a great deal to us. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
As always
As always. A friendly welcome and great service. Theresa on reception very helpful. And Abbi Cross dealt with the service of my vehicle, very professionally. Thoroughly recommend Sytners Chigwell.
24 July 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mr Ching, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that Teresa and Abbie provided you with such professional and friendly service. It is always our aim to ensure every visit is a positive one, and your recommendation means a great deal to us. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Car service
I went for the car service, as promised the full service finished on time, I collected my car as good as I expected.
Thank you Sytner for kind and smooth service.
Lobaba Tooma
21 July 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mrs Tooma, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that your service was completed on time and met your expectations. It is always our aim to provide a smooth and pleasant service and your feedback is truly appreciated. We look forward to welcoming you back in the future and continuing to provide the high standard of care you deserve. Kind regards, Peter Chadwick - Head of Business
Very satisfied with the sales service
Very satisfied with the sales service. Thanks again to Tayyab Alyas
21 July 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Roberto, thank you very much for your kind words and for taking the time to share your positive experience with us. I'm delighted to hear that you were very satisfied with the sales service provided by Tayyab Alyas. It is always our aim to offer exceptional customer care, and your feedback is truly appreciated. Should you require any further assistance in the future, please do not hesitate to get in touch. Kind regards, Peter Chadwick - Head of Business
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.