I had a great experience at BMW Sytner Leicester. Lisa James was extremely helpful with my brake fluid change and rear discs and pads replacement. She was very informative throughout the proce... See more
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Great service from Rob Hardwick with my purchase of a 9 month old 530e touring. Rob showed us round the car of took us on a test drive which absolutely convinced me this was to be my next car. This... See more
Simran Jassal my contact was excellent once she made contact with me, which was about twenty minutes after my arrival; when I arrived the person managing the queue did not make contact with me and I h... See more
Company replied
If you need service at Sytner - ask for Rob Murkett. Rob's been looking after us for a decade and continues to take great care of his customers. Brilliant attitude and really helpful to everyone
Company replied
Company details
- Car dealer
- also in
- Used car dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Meridian Business Park,Meridian East, LE19 1UY, Leicester, United Kingdom
- 0116 282 7700
4.6
Excellent
1k reviews
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Absolutely helpful and friendly staff.
Service was incredible I truly appreciate the excellent customer service and professional support from Lisa. I would like to thank Fin for taking the time from his busy schedule to drive me back home and having such a lovely chat on the way there.
16 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
As always the staff are always friendly…
As always the staff are always friendly helpful and informative
14 October 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear HiFlyerHims, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that our staff consistently provide friendly, helpful, and informative service. It is always our aim to ensure every visit leaves you feeling valued and well-informed. Your continued support means a great deal to the whole team here at Sytner Leicester BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Leicester BMW Team
I had a great experience at BMW Sytner…
I had a great experience at BMW Sytner Leicester. Lisa James was extremely helpful with my brake fluid change and rear discs and pads replacement. She was very informative throughout the process, kept me well informed, and made sure everything was double-checked before I left.
The customer service I received from Lisa was excellent. She was professional, thorough, and made sure everything was taken care of properly. It’s great to receive such a high level of service, and I really appreciate her help.
Thank you, Lisa, for the excellent customer service. Highly recommend BMW Sytner Leicester!
15 October 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Shyam, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Lisa provided such thorough and professional service during your brake fluid change and rear discs and pads replacement. It’s always our aim to keep customers well informed and confident throughout their visit. Your recommendation means a great deal to us, and we truly appreciate your support. Kind regards, Sytner Leicester BMW Team
Attentive
Attentive, informed throughout, updated on costs and fed and watered !
2 October 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Nathan, Thank you very much for your kind words and taking the time to share your experience with us at Sytner Leicester BMW. We are delighted to hear that you felt well informed and kept updated throughout your visit, as well as being looked after so attentively. It’s great to know that our team provided a comfortable and welcoming environment. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Warm regards, Sytner Leicester BMW Team
Great service from Rob Hardwick with my…
Great service from Rob Hardwick with my purchase of a 9 month old 530e touring. Rob showed us round the car of took us on a test drive which absolutely convinced me this was to be my next car. This is my 6th BMW and 4th 5 Series and this is the best so far. Confirmed my order on a Wednesday and the car was ready for collection on the Saturday, Rob set up the basics as there is so much technology in this car I'm still finding new things after 6 weeks.
26 August 2026
Unprompted review
The Eficent professional staff at BMW…
The Eficent professional staff at BMW from Receptionist to the suburb motor mechanics , Thats why always use the team at Sytner Group in Fosse Park Way , Leicester .
12 October 2026
Unprompted review
Visited for recall and health check…
Visited for recall and health check great service from all the team as usual.
9 October 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mark, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found the service during your recall and health check to be consistently great. It is always our aim to provide an excellent experience for all our customers, and your positive feedback is truly appreciated. We look forward to welcoming you back to Sytner Leicester BMW in the future. Best wishes, The Sytner Leicester BMW Team
Good communication
Good communication, I was always informed of what was happening.
8 October 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Cornilius, Thank you very much for your kind words and for taking the time to leave a review. We are delighted to hear that you appreciated the communication and being kept informed throughout your experience with us. At Sytner Leicester BMW, we always strive to keep our customers well informed every step of the way. Your feedback is truly valued and motivates our team to maintain the high standards you experienced. We look forward to welcoming you again in the future. Kind regards, Sytner Leicester BMW Team
Good Customer Service
If you need service at Sytner - ask for Rob Murkett. Rob's been looking after us for a decade and continues to take great care of his customers. Brilliant attitude and really helpful to everyone
24 September 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you, Chris, for your kind words and continued loyalty over the past decade. It’s wonderful to hear that Rob Murkett consistently provides such excellent care and support. We’re proud to have team members like Rob who demonstrate a brilliant attitude and genuine helpfulness to all customers. Your positive feedback is greatly appreciated and serves as a testament to the quality of service we strive to deliver here at Sytner Leicester BMW. We look forward to welcoming you again soon.
Efficient Service
Everything was handled very well,and I was regularly informed about progress along the way
6 October 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mr White, Thank you very much for your kind words and positive feedback. We are delighted to hear that you felt everything was handled well and that you were regularly informed about the progress throughout your experience with us. Providing clear communication and excellent service is very important to our team. We truly appreciate you taking the time to share your thoughts and look forward to assisting you again in the future. Warm regards, The Sytner Leicester BMW Team
Reply from Sytner Group - Sytner Leicester BMW
Dear Paul, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you experienced excellent service at Sytner Leicester BMW. It is always our aim to provide the highest standard of customer care, and your feedback truly honours the team’s efforts. We look forward to welcoming you back in the future and continuing to meet your expectations. Best wishes, The Sytner Leicester BMW Team
Sytner Leicester 5*
I have been to this Sytner Leicester branch for over 8 years now always taking my vehicles there for all works as the branch is professional and work is carried out at high standards. The hospitality is very friendly and warm. Lisa who was in charge of my vehicle kept me updated of progress periodically.
5 October 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear JJS, Thank you very much for your kind words and for being a loyal customer at Sytner Leicester for over eight years. We are delighted to hear that you consistently find our service professional and of a high standard. It is wonderful to know that Lisa and the team provided friendly hospitality and kept you well informed throughout. Your continued support and positive feedback mean a great deal to us. We look forward to welcoming you back in the future. Kind regards, Sytner Leicester BMW Team
Great service from start to finish
Great service from start to finish. Car came in for an airbag replacement, and the communication was very good.
Included a complimentary vehicle check and clean.
5 October 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Richard, thank you very much for your kind words and positive feedback. We’re delighted to hear that your experience with the airbag replacement was smooth and that our communication met your expectations. It’s also great to know you appreciated the complimentary vehicle check and clean. We always aim to provide a high standard of service from start to finish, and your comments motivate us to maintain these standards. We look forward to welcoming you back to Sytner Leicester BMW in the future.
Friendly professional service
Friendly professional service. Completed the work quickly and the communication was great.
5 October 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Dulan, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you appreciated our friendly and professional service, as well as the quick completion of your work. Maintaining excellent communication is important to us, and it is wonderful to know this made a positive difference to your experience. Your feedback is greatly valued and truly motivates our team to continue delivering high standards. Best wishes, The Sytner Leicester BMW Team
Extremely well organised
Extremely well organised, fast, efficient, minimal touch points - A seamless service
2 October 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Dave, Thank you very much for your fantastic review. We are delighted to hear that you found our service extremely well organised, fast and efficient. It’s wonderful to know that the minimal touch points contributed to a seamless experience for you. Your kind words mean a great deal to the entire team here at Sytner Leicester BMW. We truly appreciate you taking the time to share your feedback and look forward to welcoming you back in the future. Warm regards, The Sytner Leicester BMW Team
Great service can't recommend enough
Great service can't recommend enough
3 October 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you very much for your kind words, O R. We are thrilled to hear that you had such a positive experience with us. It is always our aim to provide exceptional service to every customer, and your recommendation means a great deal. Should you need any assistance in the future or simply wish to visit us again, we would be delighted to welcome you back. Thanks once again for your wonderful review and continued support.
Reply from Sytner Group - Sytner Leicester BMW
Dear Maz, Thank you ever so much for your wonderful 5-star review. We are absolutely delighted to hear that you experienced excellent customer service at Sytner Leicester BMW. It is always our aim to provide a first-class experience for every customer, and your kind words truly mean a great deal to the whole team. We hope to have the pleasure of welcoming you back in the future. Thank you once again for choosing Sytner Leicester BMW. Kind regards, The Sytner Leicester BMW Team
Always excellent customer service
Always excellent customer service and a competent and professional team. My mini always looks brand new when I leave and I can rely on a first class technical service as well. Al the staff work together as a team and support one another. (Meah always looks after me but supported on this occasion by Bhav and Vinay - thank you very much)
1 October 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mary, Thank you very much for your wonderful 5-star review. We’re delighted to hear that you consistently receive excellent customer service and trust our team to keep your Mini looking brand new. It’s great to know Meah, Bhav, and Vinay provided you with the professional and supportive service you deserve. Your kind words truly mean a lot to all of us at Sytner Leicester BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Leicester BMW Team
BMW X5 alignment (KDS)
Had an alignment issue particularly with a slightly off centre steering wheel on my bmw after an independent tyre shop carried out their alignment from the fitting of 4 new tyres. My car went to bmw Sytner Leicester and effectively was put right perfectly, due to superior KDS and scanning software and I’m now happy and reassured. The whole experience is polished from the moment you drop your keys off to the moment you’re given your keys back having had a full road test to check their work. Yes it’s more expensive than the independent I initially used. More than twice as much actually. For that it’s one star off…. But on this occasion I’m happy. The independent couldn’t get it right, perhaps even caused issues. The BMW dealer properly sorted it with correct software and procedures so this time happy to pay the premium. At the end of the day BMW create the reality that their dealer network know their cars better than independents.
30 September 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you, Kerry, for sharing your experience with us. We’re delighted to hear that our superior KDS and scanning software restored your BMW’s alignment perfectly, and that you felt reassured throughout the process. We appreciate your honesty regarding the pricing and understand the value placed on quality and expertise when it comes to your vehicle. It’s encouraging to know that our team’s knowledge and thorough approach made a positive difference for you. We appreciate your continued trust in Sytner Leicester.
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