I had a great experience at BMW Sytner Leicester. Lisa James was extremely helpful with my brake fluid change and rear discs and pads replacement. She was very informative throughout the proce... See more
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Great service from Rob Hardwick with my purchase of a 9 month old 530e touring. Rob showed us round the car of took us on a test drive which absolutely convinced me this was to be my next car. This... See more
Simran Jassal my contact was excellent once she made contact with me, which was about twenty minutes after my arrival; when I arrived the person managing the queue did not make contact with me and I h... See more
Company replied
If you need service at Sytner - ask for Rob Murkett. Rob's been looking after us for a decade and continues to take great care of his customers. Brilliant attitude and really helpful to everyone
Company replied
Company details
- Car dealer
- also in
- Used car dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Meridian Business Park,Meridian East, LE19 1UY, Leicester, United Kingdom
- 0116 282 7700
4.6
Excellent
1k reviews
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Service spot on but careless will doing…
Service spot on but careless will doing service not cleaning when changing oil left oil on engine bay need to do brief on doing service and clean residue left on engine bay. Customer cost money
9 April 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Hardik, thank you for your feedback. We apologise for the oversight regarding the oil residue left in the engine bay during your service. We appreciate you bringing this to our attention as it helps us improve our standards. This experience has been passed onto the Workshop Management Team, who have addressed this with the technician. Thank you again for your feedback, kind regards, Sytner Leicester.
Saw a 3 day old BMW on the Leicester…
Saw a 3 day old BMW on the Leicester BMW dealership for sale as a pre reg, paid the £99 holding deposit and was contacted the next day to say that the car was not for sale for around 6 months and will have 1000's of miles, but they have a really nice 75 pate I can have now, I told then NO I want the car I reserved and paid the £99 for. They are also still advertising this despite me paying the holding deposit which they have not refunded. I started complaining to Auto trader and Sytner and guess what? the car is now available but with around 1000 miles but for the same money as the 7 mile one on the website listing, I have not received any compensation or anything else from them to date. I have now reported the garage to trading standards for miss selling and will do all I can to advise others to stay clear of this dealership.
2 April 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Derek, we sincerely apologise for the frustration and inconvenience you have experienced. We understand how disappointing this situation must be and appreciate your feedback. The sales team have looked at a new car option and hopefully you can conclude the offer on a brand new car. Kind regards, Sytner Leicester.
Reply from Sytner Group - Sytner Leicester BMW
Dear Barbara, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our service excellent. It is always our aim to provide the highest standard of care and attention to every customer. Your positive feedback truly means a great deal to the entire team here at Sytner Leicester BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Leicester BMW Team
Efficient when finally booked in but…
Efficient when finally booked in but took 4 months to organise a starter motor recall. Also didn’t notice one of my tyres was a run flat when it shouldn’t have been.
3 April 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Nisha, thank you for your feedback. We apologise for the delay in organising the starter motor recall and understand how frustrating this must have been. We also regret that the issue with your tyre was not identified sooner. Your comments are important to us, and we appreciate you highlighting these concerns. We are pleased to hear that once booked in, the service was efficient. Thank you for choosing Sytner Leicester BMW, and for sharing your experience.
Booking a service was extremely…
Booking a service was extremely difficult.
Staff was very friendly and helpful especially Rebecca was very helpful and knowledgeable.
2 April 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mr Memon, Thank you for sharing your feedback. We apologise for the difficulties you experienced when booking your service. It is wonderful to hear that despite this, our team, especially Rebecca, was friendly, helpful, and knowledgeable throughout your visit. We truly appreciate your kind words recognising her efforts. Your comments are valuable to us, and we hope to provide an even smoother experience in the future. Thank you once again for choosing Sytner Leicester BMW. Kind regards, Sytner Leicester BMW Team
It’s so easy
It’s so easy. You drive in and there’s someone there to greet you, they explain what they are doing and how long it will take. I waited while my vehicle was serviced with drinks and food available. I was kept up to date throughout my wait and got my vehicle back having been washed and cleaned as well. An all round great experience.
4 April 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Jason, Thank you very much for your kind words and for taking the time to share your experience at Sytner Leicester BMW. We’re delighted to hear that you found the service straightforward and appreciated the refreshments and updates during your wait. It’s wonderful to know your vehicle was returned to you clean and well looked after. Your positive feedback means a great deal to us, and we look forward to welcoming you back in the future. Best regards, The Sytner Leicester BMW Team
I booked for a 2 hour waiting service
I booked for a 2 hour waiting service. An office was provided so that I could work whilst waiting.
3 April 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Liam, Thank you very much for your kind words and for taking the time to leave a review. We are delighted to hear that the office space provided allowed you to work comfortably during your 2-hour waiting service. It is always our aim to make your visit as convenient and pleasant as possible. Your feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Leicester BMW in the future. Best regards, The Sytner Leicester BMW Team
They got me in as soon as they could…
They got me in as soon as they could and also when it was discovered that it wasn't safe for me to take it away they quickly organised a courtesy car before sorting the fault.
25 March 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you, for your kind words and positive feedback. We’re delighted to hear that our team at Sytner Leicester BMW was able to assist you promptly and ensure your safety by arranging a courtesy car. It’s always our priority to provide a smooth and reassuring experience for our customers. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back in the future.
BMW test drive booking experience
Regarding BMW Test Drive Booking Experience
disappointment with my recent experience booking a BMW test drive through the Sytner website.
I had made an online booking in advance and arrived at the dealership at my scheduled time. However, upon arrival, I was informed that my booked slot had been given to another customer who had arrived without a prior booking, and that the car was already out on a test drive.
This was extremely frustrating, as I had planned ahead and relied on the booking system to secure my appointment. Being told that my confirmed slot was reassigned undermines confidence in both the online system and the dealership’s customer service process.
Overall, I found this experience disappointing and unprofessional.
29 March 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Anish, We sincerely apologise for the disappointing experience you encountered when booking your BMW test drive. We understand how frustrating it must have been to have your confirmed slot reassigned, especially after planning ahead. This is not the standard of service we aim to provide, and we appreciate your feedback. Kind regards, Sytner Leicester BMW Team
My car recently had its first service…
My car recently had its first service at Sytner Leicester and I received excellent service from Richard and other staff. I was warmly welcomed and looked after whilst waiting for my car and all the staff were friendly.
26 March 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mrs Finnerty, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Richard and the team provided you with excellent service and made you feel warmly welcomed during your visit. It is wonderful to know that you felt well looked after whilst waiting for your car. Your positive feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Leicester BMW in the future. Kind regards, Sytner Leicester BMW Team
Great customer service
Lisa was amazing, very welcoming and polite. Her knowledge was good, anything she didn't know she went to find out and come back to us.
24 March 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Kokila, Thank you very much for your kind words. We are delighted to hear that Lisa provided such a welcoming and polite experience. It’s wonderful to know her knowledge and willingness to find answers made a positive impression. Your feedback is greatly appreciated and serves as a fantastic encouragement to the whole team. We look forward to welcoming you back to Sytner Leicester BMW in the future. Best wishes, The Sytner Leicester BMW Team
Excellent process to get my car serviced
Very easy check-in as a result of on-line booking and remote access to car diagnostics. Additionally the link to provide ongoing status update was a great way of keeping me up to date.
Excellent friendly support from Lisa James from the check-in to departure.
24 March 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Russ, Thank you very much for your kind words and for taking the time to share your experience with Sytner Leicester BMW. We are delighted to hear that the online booking and remote access to car diagnostics made your check-in process straightforward. It’s wonderful to know that the ongoing status updates kept you well informed throughout. Lisa James will be pleased to hear your praise for her friendly and excellent support from start to finish. We truly appreciate your feedback.
Was very happy with the customer…
Was very happy with the customer service I received from BMW dealer..
24 March 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Pravin, Thank you very much for your kind words and for taking the time to share your experience with Sytner Leicester BMW. We are delighted to hear that you were very happy with the customer service you received. Providing excellent service is something we take great pride in, and it is always rewarding to know our efforts are appreciated. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Best wishes, The Sytner Leicester BMW Team
M4 purchase
Excellent service from Denil on vehicle purchase and handover.
18 March 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Richard, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Denil provided excellent service during your vehicle purchase and handover. It is always our aim to ensure every customer feels valued and well supported throughout their journey with us. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We hope you continue to enjoy your new BMW. Best wishes, The Sytner Leicester BMW Team
Did what was expected and ahead of…
Did what was expected and ahead of schedule
20 March 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Liz, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that we met your expectations and completed everything ahead of schedule. It’s always our aim to provide a smooth and efficient service, and your feedback is truly appreciated. Should you require any further assistance in the future, please do not hesitate to get in touch. We look forward to welcoming you back to Sytner Leicester BMW. Best regards, The Sytner Leicester BMW Team
Very good service from Dan
Very good service from Dan, Chris and Ben.Thanks
20 March 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Malik, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that Dan, Chris, and Ben provided you with very good service. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team. We look forward to welcoming you back to Sytner Leicester BMW in the future. Best wishes, The Sytner Leicester BMW Team
Great Service
well organised, meet and greet on arrival went well.
Reason for not giving five stars is after dropping the car off at 8am and requesting the car be ready for 4-30, the car was ready 5-50, this also happened on the last service.
Otherwise all went well.
18 March 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Floyd, thank you for your kind words regarding our meet and greet service and overall organisation. We sincerely apologise for the delay in having your car ready on both occasions, and we fully appreciate how inconvenient this must have been. Your feedback is invaluable to us, and we are pleased that aside from this issue, your experience was positive. We hope to have the opportunity to provide you with a seamless service in the future. Kind regards, Sytner Leicester BMW.
Superb service and not pushy
Superb service and not pushy! Done how it should be.
14 March 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you very much for your kind words. We are delighted to hear that you found our service to be superb and appreciated the no-pressure approach. It is always our aim to provide a straightforward and enjoyable experience for all our customers. Your feedback means a great deal to the entire team here at Sytner Leicester BMW. We look forward to welcoming you back in the future and hope to continue meeting your expectations with the same level of care and professionalism.
Sytner- BMW main stealer
All your interested in is trying to sell more services or work-
You act like your above the client and the price for a service is double anywhere other garage
6 March 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mooster, We are sorry to hear that you feel this way about your experience with us. It is never our intention to make customers feel undervalued or pressured. We strive to provide transparent and fair pricing for all our services. We would like to invite you to contact our Head of Business, Oliver Mann, at olivermann@sytner.co.uk to discuss your concerns further. Your feedback is important to us, and we hope to better understand your experience. Kind regards, Sytner Leicester BMW Team
Busy on arrival but was checked in and…
Busy on arrival but was checked in and shown into the comfortable waiting area promptly.
Comfy seats, free WiFi, coffee and biscuits and a chilled fruit juice.
12 March 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Derek, thank you for your kind words and for taking the time to share your experience at Sytner Leicester BMW. We’re pleased to hear that despite being busy on arrival, you were checked in promptly and found our waiting area comfortable. It’s great to know you appreciated the complimentary WiFi, coffee, biscuits, and chilled fruit juice. Your feedback is very much valued, and we hope to welcome you back again soon for another positive visit. Best wishes from the team.
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