I recently bought a Chery Tiggo 4 from Sytner Select in Bristol and had a great experience. Zhida and Dan were amazing and couldn’t be more helpful from start to finish with the whole process. They to... See more
Location
Switch locationBolingbroke Way, BS34 6FE Bristol, GB
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Absolutely terrible service if you have an issue. Same result every time. I ring, select Service, and no one answers. I have even selected 9 for an emergency and still no answer. I ring the Cardif... See more
A fantastic experience buying my new Chery Tiggo 4 from Sytner Chery Bristol! Manager Aris and Tom were both so kind and helpful, making the whole experience easy and enjoyable. I’m really happy with... See more
I am fully satisfied with the process and professional manner and speed in which company staff met my requirements. Very good outcome. Well done.
Company details
- Car dealer
- also in
- Used car dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Bolingbroke Way, BS34 6FE, Bristol, United Kingdom
4.3
Excellent
3k reviews
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My new Tiggo chery 4 has been faulty…
My new Tiggo chery 4 has been faulty from the day i picked it up, alarms going off car starting on its own and your techs have no idea how to fix them
22 June 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear William, we are truly sorry to hear about the issues you have experienced with your Tiggo Chery. It is certainly not the standard we aim to uphold, and we apologise for any inconvenience caused by the alarm and starting problems. We appreciate your feedback and understand how frustrating this must be. Please be assured your concerns are taken seriously, and we hope that a satisfactory resolution can be found to restore your confidence in our service. Thank you for bringing this to our attention.
Avoid as they are liars
Saw an Ioniq 5 car on Autotrader at Sytner, called them up as I was ready to go ahead and buy the car. I was put in touch with Tom Shah-Howells, who was initially very helpful and got the car ready for me to collect in a couple of days. I specifically asked if there are any recalls outstanding on the car and I was told that there isn't and even if there was, they would have that resolved before the collection. Come collection day, I am bombarded with all these extra things or that because I am not buying the car on finance they are only breaking even. After buying the car, I called up Hyundai to book a service and they tell me that there is a recall outstanding (mind you I called up Hyundai 3 days after buying the car). When I tried to get in touch with Tom to tell him this, he initially claimed he doesn't remember me or selling me the car and when I told him that there is an outstanding recall on this vehicle, he claimed he confirmed with Hyundai twice that there wasn't a recall outstanding at the time. He didn't remember me and that he sold that car but he remembered speaking to Hyundai twice, make of that what you will. They claimed to have checked on the government website, but it clearly states to check with the manufacturer which Sytner didn't do.
Today I have received an email from Sytner that they would nothing about this and I have to deal with it myself, earliest appointment Hyundai have to complete the recall is on the 16th of October, so I have to drive a car that is potentially unsafe. I will obviously be taking this further to the trading standards and the motoring ombudsman, as I have it in writing from Tom that there was no outstanding recalls in the car. I will get Sytner to take responsibility, no matter how far I have to take this.
Please check before you buy a car from here, they would be responsive when its time to sell you the car, if there is an issue afterwards, they would even claim not remembering you, clear lies!!!
27 August 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Aman, we sincerely apologise for your disappointing experience with Sytner Select Bristol. We understand your frustration regarding the outstanding recall and the communication issues you’ve described. Your safety and satisfaction are very important to us, and it is regrettable that you feel let down. We always aim to provide clear and accurate information, and it is disappointing to hear this was not your experience. Thank you for bringing this to our attention.
I have sent several messages including…
I have sent several messages including completing the contact form online and contact form to start a conversation over WhatsApp with no response to book a MOT and winter check. I then called today, a MOT was booked and said 10am should be ok. When confirming I was told again that he thinks this should be ok. I asked for confirmation, which the operator confirmed I would receive (as I was unsure this was even booked). Surprise, I did not receive a confirmation email! So, still have not been able to book a MOT and winter check which I pay for within my Advantage Plus. Will unfortunately now have to esculate but disappointing as I usually I have no problems.
2 September 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Customer, we apologise for the lack of communication and the confusion regarding your MOT and winter check booking. We appreciate how frustrating it must be not to receive confirmation despite your attempts to get in touch. This is certainly not the standard of service we aim to provide, especially to our Advantage Plus members. Your feedback is important to us, and we regret any inconvenience caused. Thank you for bringing this to our attention.
Very good customer service from start…
Very good customer service from start to finish from Joe, Arriz & Tom
Would definitely recommend
29 August 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Jason, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that Joe, Arriz, and Tom provided you with excellent customer service from start to finish. It means a lot to us to know that you would definitely recommend Sytner Select Bristol. Your support and feedback are greatly appreciated, and we look forward to welcoming you again in the future. Best wishes, The Sytner Select Bristol Team
Tom was amazing help made buying a car…
Tom was amazing help made buying a car simple
29 August 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Mr Bryant, Thank you ever so much for your kind words. We’re delighted to hear that Tom was able to assist you so effectively and make the car buying process straightforward and enjoyable. It’s always our aim to provide a seamless experience for our customers, and feedback like yours truly brightens our day. We hope you are thoroughly pleased with your new vehicle and look forward to welcoming you back to Sytner Select Bristol in the future. Best wishes, The Sytner Select Bristol Team
Do not buy a car unseen from the Sytner…
Do not buy a car unseen from the Sytner Select of Bristol. I live 4.5 hours away and thought the brand/group could be trusted but apparently not. I purchased a Mercedes E class and asked all the right questions-does it have full service history, answer yes, but no it doesn't. Asked about accident damage, was told there was none, wrong, on Mercedes portal as been repaired but I'm not sure what or how much damage. It states been serviced to Sytner Select standard but my recent service highlights excessive play in the top camber ball joint which requires changing. Salesman was slow to respond to queries. Keep clear unless you can view in person
21 January 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Mr Rudd, We are sorry to hear about your disappointing experience with your recent purchase. At Sytner Select Bristol, we strive to provide accurate information and quality vehicles, and it is regrettable that your expectations were not met. Your feedback regarding service history and communication has been noted. We appreciate you bringing these matters to our attention and understand your concerns about purchasing a vehicle unseen. Thank you for sharing your experience openly with potential customers.
Edited review, not happy
Started off happy with the service. Tom was very helpful getting the car in great condition for me to take away. Now though 5 weeks on I’m still waiting for a refund of a deposit I put down on a different car. Tom told me to email him the details which I did and I never had a reply back so I contacted the original sales man Chris who also said he sort it out and no refund has appeared. Phoned up again today and spoke to someone who said they’d speak to the admin team and phone me back and guess what, no one phoned me back. I’ve been let down by Sytner and I’m not happy at all that neither salesman I was dealing with bothered to reply to my emails or messages even though I did buy a car from them, it’s quite clear once they get your money their no longer interested in you.
25 August 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Thank you very much for your kind words, Ross. We’re delighted to hear that Tom was able to assist you and that the car was prepared to your satisfaction. Providing excellent service and ensuring our customers leave happy is very important to us. Your positive feedback is greatly appreciated and helps to motivate the whole team. We hope you enjoy your new vehicle and look forward to welcoming you back to Sytner Select Bristol in the future. Safe journeys!
How do you truly validate 5* reviews…
How do you truly validate 5* reviews when they are asked for whilst purchasing a card and feel pressured to provide one by the sales manager.
To then offer a 5* review and then receive such poor aftercare service.
If you can purchase a car from somewhere else I’d highly recommend that you do.
23 August 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Mr Fyfe, thank you for sharing your experience. We sincerely apologise if you felt pressured during the review process, as this is certainly not our intention. We also regret that our aftercare service did not meet your expectations. We aim to provide the highest standard of customer care at all times and are disappointed to hear this was not reflected in your experience. Your feedback is invaluable and will be taken on board for future improvement.
Good selection of cars
Good selection of cars. Not pushy sales team. No pressure or rush. Staff knowledgable. Easy “handover/collection”. Hannan is a competent and helpful sales team member
23 August 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear JRP, thank you for your kind words and for taking the time to share your experience with Sytner Select Bristol. We are delighted to hear you appreciated our good selection of cars and found the sales team knowledgeable without feeling pressured. It’s especially pleasing to know that Hannan was helpful and competent during your visit. Your feedback regarding the easy handover process is much appreciated. We look forward to welcoming you back in the future. Warm regards from all at Sytner Select Bristol.
Poor customer service
I have been a customer of Sytner Select Bristol since 2021. Back when this was Carshop. Since Sytner Select took over this branch the customer service had been great until this year when I came to book my car in for its annual Service and MOT. It took me over a month to finally speak to someone, as I was getting no responses from the enquiry forms, WhatsApp or leaving telephone messages. Everything appears to be automated where you cannot simply speak to an advisor directly. After a month of attempts I was finally able to get a booking, they however booked a day I had not even asked for or even confirmed with me this was suitable. After finally getting a response after informing this date did not work for me, they revised the date to the day I had requested. This was done with a month in advance to ensure my booking was made before my MOT expiry. It is now a week away from this day and they call to tell me the day is no longer available due to One mechanic being out on that day. This has caused such an inconvenience and stress as now I risk having my MOT expire.
20 August 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear L Powell, We sincerely apologise for the frustration and inconvenience you have experienced with booking your service and MOT. It is disappointing to hear about the difficulties in contacting us and the scheduling issues you encountered. We understand how important timely communication and reliable appointments are, especially when it concerns MOT expiry. Your feedback is truly valued, and we regret that your recent experience did not reflect the high standards we aim to provide. Kind regards, Sytner Select Bristol
Fantastic
Very friendly and helpful place to visit. Lots of options and a variety of vehicles.
Robbie and Zidah were fantastic, very knowledgeable and patient when it came to us making the right choice. They answered any questions we had with confidence and showed an abundance of knowledge. Would highly recommend Sytner select Bristol.
15 August 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Craig, Thank you very much for your kind words and for taking the time to share your experience at Sytner Select Bristol. We’re delighted to hear that Robbie and Zhida provided knowledgeable and patient assistance throughout your visit. It’s wonderful to know you felt confident in making the right choice with their help. Your recommendation means a great deal to us, and we truly appreciate your support. We hope you thoroughly enjoy your new vehicle. Kind regards, The Sytner Select Bristol Team
was great from start to finish
Lauren was great from start to finish. Very helpful and accommodating. Made buying my new car very easy and smooth
17 August 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Matt, thank you so much for your kind words. We’re delighted to hear that Lauren provided such a helpful and accommodating experience throughout your car purchase. It’s wonderful to know the process felt easy and smooth from start to finish. Your positive feedback means a great deal to us and Lauren alike. We hope you’re thoroughly enjoying your new car and look forward to assisting you again in the future. Best wishes from the entire Sytner Select Bristol team.
Don't trust the initial multipoint…
Don't trust the initial multipoint inspection. The brake fluid in the 2021 Audi Q5 we purchased was so old it was actually dangerous, the air con didn't work and after 9 months we still haven't received the warranty paperwork.
The "Full service history" was a lie as the car had patchy history at best and we've had to spend a lot of money putting things right. Would not recommend as they were more interested in selling the extended warranty than answering important questions. We travelled a long way to purchase the car and the whole experience was horrible.
15 December 2025
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Ollie, we sincerely apologise for your disappointing experience with your 2021 Audi Q5 purchase. We regret the issues you’ve encountered regarding the brake fluid, air conditioning, and incomplete service history. It is certainly not our intention to mislead or cause inconvenience, nor to prioritise warranty sales over addressing your concerns. We understand your frustration, especially after travelling a long distance, and appreciate your feedback as it helps us reflect on ways to improve our service.
I have just purchased a Focus ST from…
I have just purchased a Focus ST from Sytner Select and I found dealing with Zuzanna and Jake a pleasurable experience, would highly recommend this dealership.
Many Thanks
N G Ogborn
31 July 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Mr Ogborn, Thank you very much for your kind words and for taking the time to share your positive experience with Zuzanna and Jake. We are delighted to hear that purchasing your Focus ST was a pleasurable experience, and it’s wonderful to know you would highly recommend Sytner Select Bristol. Your support means a great deal to us, and we wish you many enjoyable miles in your new vehicle. Kind regards, The Sytner Select Bristol Team
Excellent service
Excellent service, friendly, informed and polite; relaxed and enjoyable purchase.
8 August 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear AJ, Thank you ever so much for your kind words and the fantastic five-star review. We are delighted to hear that your experience with Sytner Select Bristol was both relaxed and enjoyable. It is our pleasure to provide friendly, informed, and polite service to all our customers. Your positive feedback truly means a great deal to us, and we’re thrilled to have made your purchase such a pleasant occasion. We look forward to welcoming you again in the future. Warm regards, The Sytner Select Bristol Team
Bizarrely terrible customer service
I went to this dealer with my elderly parents who needed a small runaround, and we agreed a sales price on a Suzuki Ignis. Sales person Freya agreed it would be ready in about a week and agreed to deliver the car and collect dad’s car as part ex at the same time.
5 weeks later the car had still failed to arrive. No one rang with updates in the meantime, we had to call them, and they said they were waiting for parts, or didnt know etc. Finally, after 5 weeks, it appeared to be ready, and several pick up appointments were made - but Sytner just cancelled on the day, or on 2 occasions, just didnt show up without even a call. Throughout the process different staff gave different and often contradictory information, failed to follow up on agreements, and generally just didn’t seem bothered. It was as if they really just didn’t want to sell us the car.My parents cancelled in sheer frustration after over 5 weeks of this disrespectful treatment.
My parents found this all extremely stressful - both are dealing with very serious health issues and this has added considerable stress.
We will not be doing business with Sytner again and I do not recommend to anyone.
3 August 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Paula, we are truly sorry to hear about the distress caused to you and your parents. The experience you describe falls well below the standards we strive to maintain. Please accept our sincere apologies for the lack of communication, conflicting information, and the frustration caused by the delays. We understand how important reliable service is, especially given your parents’ health, and regret any added stress this situation has brought. Thank you for sharing your feedback.
Amazing experience! Very welcoming!
Lauren & Mark went over & above to look after us with our new car purchase and I cannot recommend them highly enough. The dealership had a great selection of vehicles & well worth our trip from London. Thank you so much!
4 August 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Theadora, Thank you ever so much for your wonderful review. We’re delighted to hear that Lauren and Mark went above and beyond to make your car purchase a great experience. It’s fantastic to know that our selection of vehicles lived up to your expectations and made your trip from London worthwhile. Your kind words mean a great deal to the entire team at Sytner Select Bristol. We hope you enjoy your new car and wish you many happy journeys ahead!
Joe managed to fix and compensate…
Joe managed to fix and compensate everything when others in the company maganged to make the whole process a lot more difficult and overall made the rest of the transaction a lot smoother and way more enjoyable
4 August 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Andraya, Thank you very much for your kind words and positive feedback. We are delighted to hear that Joe was able to resolve the issues and make the entire process smoother and more enjoyable for you. It’s always our aim to provide excellent service and support, especially when things don’t go as planned. Your satisfaction is important to us, and we appreciate you taking the time to share your experience with Sytner Select Bristol. We look forward to assisting you again in the future.
Joe was amazing so helpful and made the…
Joe was amazing so helpful and made the experience so smooth and easy! Highly recommend!!!
4 August 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Abigail, Thank you ever so much for your wonderful review. We’re absolutely delighted to hear that Joe was amazing and made your experience smooth and easy. It’s always our aim to provide top-notch service, and it’s fantastic to know Joe succeeded in doing just that. Your recommendation means a great deal to us. We truly appreciate you taking the time to share your positive experience with Sytner Select Bristol. Best wishes, The Sytner Select Bristol Team
Shocking
Shocking, their multi point check is not worth the paper it’s written on. Do not buy from either Bristol or the Cardiff branches. There were multiple faults with the car that should have been picked up on the pre collection inspection. Don’t let them fob you off with the standard 3 month warranty, the law gives you a full six months from the day of purchase. Aftersales is dreadful, long delays and often no answer at all to calls or emails. Awful firm to deal with.
4 August 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Mr Higginson, we are sorry to hear about your disappointing experience with Sytner Select Bristol and Cardiff branches. We take all concerns seriously and regret that you feel the pre-collection inspection did not meet expectations. We appreciate your comments regarding the warranty and aftersales service. It is certainly not the standard we aim to uphold. Thank you for bringing these issues to our attention; feedback such as yours is invaluable in helping to improve our overall customer service.
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