Great service from Sytner. Very smooth and easy pick up of our new car. Very happy with the professional service we had especially from Joe Watson and Arriz Yaqub. Definitely recommend this company.
Location
Switch locationBolingbroke Way, BS34 6FE Bristol, GB
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Very friendly and helpful place to visit. Lots of options and a variety of vehicles. Robbie and Zidah were fantastic, very knowledgeable and patient when it came to us making the right choice. They a... See more
Company replied
Good selection of cars. Not pushy sales team. No pressure or rush. Staff knowledgable. Easy “handover/collection”. Hannan is a competent and helpful sales team member
Company replied
Jasmine was extremely friendly yet professional. No hard sell just genuine honest help when helping us to find the right car to meet our needs. Dan was also really helpful in getting the car transferr... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Bolingbroke Way, BS34 6FE, Bristol, United Kingdom
4.3
Excellent
3k reviews
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Avoid avoid avoid
Avoid avoid avoid. I put a £99 refundable deposit on a car I liked the look of on 05/05/26. I viewed the car on 09/05/26. The car was not as described at all. Tyres changed for budget tyres since the photos had been taken and a lot of rust around the front arches that I wasn't told about or was visible from the photos I'd been sent. The salesman just shrugged and said he didn't know it was there. I asked for my deposit back and was told it would take 3-4 business days. After 10 business days I followed it up and was told they had made an error there end they would issue the refund for 27/05/26. The refund hasn't been issued, they are no longer returning my emails and if you ring through to reception nobody answers the phone.
9 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Martin, we are truly sorry to hear about your disappointing experience with Sytner Select Bristol. We understand how frustrating this situation must be and apologise for any inconvenience caused. We would like to invite you to contact our Head of Sales, Chris Stone, at chrisstone@sytner.co.uk, who will be happy to discuss your concerns further and work towards a resolution. Your feedback is important to us, and we appreciate you bringing this matter to our attention.
To start with great, After sales poor
To start with great, bought my car at the end of January though soon after had an error on the EML took it in advised it was a sensor in the exhaust and they would replace well it is now June, Ichave called and never get a response, I have driven a 40 min drive to be told on order and now sent emails to complain and be told it will be raised but still not fixed and still an issue.
So after care extremely poor, also do a 130 check though service was due in 4 months and that was not part of the purchase.
1 June 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Alexandra, We are sorry to hear about your disappointing experience with the aftercare service. We appreciate your feedback and understand how frustrating this must be. We strive to provide the highest standards and regret that we have not met your expectations. We would like to invite you to contact our Service Manager, Nicola Berryman, at nicolaberryman@sytner.co.uk to discuss your concerns further and work towards a resolution. Kind regards, Sytner Select Bristol
Jamie and Andrew were fantastic
Jamie and Andrew were fantastic! Answered all questions we had about our new car and we're friendly, information and excellent customer service. Thank you we are very pleased with our purchase.
31 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Kirsty, Thank you very much for your kind words. We’re delighted to hear that Jamie and Andrew provided you with excellent customer service and were able to answer all your questions. It’s wonderful to know you’re pleased with your new car and that the experience was friendly and informative. Your satisfaction means a great deal to us. We hope you enjoy every moment with your purchase and look forward to welcoming you again in the future. Best wishes, The Sytner Select Bristol Team
Great staff
Great staff, especially Lauren. Easy to talk to, friendly and efficient. Felt at ease and Lauren was incredibly knowledgable.
Quick and easy process at the end with Marks help.
Would definitely recommend to others.
30 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Jenna, Thank you ever so much for your kind words. We’re delighted to hear that Lauren and Mark provided such a friendly, knowledgeable, and efficient service, making the process quick and easy for you. It’s wonderful to know you felt at ease throughout your experience. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive feedback. We look forward to welcoming you back in the future. Best wishes, The Sytner Select Bristol Team
Supported by Dan.L
Supported by Dan.L, very welcoming and friendly. Overall great experience.
30 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Raglan, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Dan.L provided such a welcoming and friendly service, making your visit a great one. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is truly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you back to Sytner Select Bristol in the future. Best wishes, The Sytner Select Bristol Team
Great customer experience provided by…
Great customer experience provided by Muhammad and Mark on our son’s recent car purchase. The whole process from start to finish was seamless! 😊
30 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Mrs Hulbert, Thank you very much for your kind words. We are delighted to hear that Muhammad and Mark provided a great customer experience during your son’s recent car purchase. It’s wonderful to know the entire process was seamless from start to finish. Your feedback is greatly appreciated and serves as a fantastic encouragement to the team. We hope your son enjoys his new car and look forward to assisting you again in the future. Best wishes, The Sytner Select Bristol Team
Brilliant service by Muhammad and mark
Brilliant service by Muhammad, excellent knowledge of the vehicle, and outstanding customer service. Also very helpful was Mark, with clear understanding and knowledge of the process. Brilliant team. Lovely experience. Will definitely be purchasing from the again.
30 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Thank you very much for your kind words and positive feedback. We are delighted to hear that Muhammad and Mark provided you with excellent knowledge and outstanding customer service throughout your experience. It’s wonderful to know that the team made the process clear and enjoyable for you. Your support means a great deal to us, and we look forward to welcoming you back when you decide to purchase again. Thanks once more for choosing Sytner Select Bristol.
We have had a fantastic experience
We have had a fantastic experience, no pushy sales tactics. Freya was brilliant as was Alex.
29 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Neil, Thank you ever so much for your kind words. We’re delighted to hear that you had a fantastic experience with us and that Freya and Alex provided brilliant service without any pushy sales tactics. It’s always our aim to make every customer feel comfortable and valued throughout their visit. Your feedback truly means a lot to the team. We hope to welcome you back to Sytner Select Bristol in the future. Best wishes, The Sytner Select Bristol Team
Positive experience
Had a really positive experience with Sytner Select Bristol. Lauren and Mark were both professional, friendly and genuinely helpful throughout the whole process. They made everything straightforward and stress-free, kept us updated, and went the extra mile to make sure we were happy with the car and deal. Great customer service, would definitely recommend.
26 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Monika, Thank you very much for your kind words and for taking the time to share your positive experience with Sytner Select Bristol. We are delighted to hear that Lauren and Mark provided professional and friendly service, making the process straightforward and stress-free. It’s wonderful to know they went the extra mile to ensure you were happy with your car and the deal. Your recommendation means a great deal to us. We truly appreciate your support and hope you enjoy your new vehicle.
First car, was such a good experience
Came in to buy my first car and the experience couldn't have been better!
Both Jasmine and Arriz were so helpful and very nice!
Glad I chose to get my first car here as I couldn't have been any easy and straightforward, especially with the help of Jasmine and Arriz.
Thank you so much! :)
24 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Isobel, Thank you ever so much for your kind words. We’re absolutely delighted to hear that your first car buying experience with us was easy and straightforward. Jasmine and Arriz will be thrilled to know they made such a positive impression. It’s wonderful to have been part of such an important milestone for you. We hope you enjoy every moment with your new car and look forward to welcoming you back in the future. Best wishes from all of us at Sytner Select Bristol!
Henry was very welcoming and open to…
Henry was very welcoming and open to questions, all of which were answered honestly. Highly recommended.
23 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Mr Smith, Thank you very much for your kind words and positive feedback. We are delighted to hear that Henry provided a welcoming experience and was able to answer all your questions honestly. It is always our aim to ensure customers feel comfortable and well-informed throughout their visit. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Select Bristol in the future. Kind regards, The Sytner Select Bristol Team
My car was in for it's annual MOT test…
My car was in for it's annual MOT test and air-conditioning service.
I was booked in swiftly, and allowed to wait for the jobs to be completed, tea/coffee was provided.
I was texted when the car was ready.
Happy days!
20 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Robert, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Bristol. We’re delighted to hear that your MOT test and air-conditioning service were handled swiftly and that you felt comfortable while waiting, with refreshments provided. It’s great to know that our communication met your expectations. Your positive feedback truly means a lot to us. We look forward to welcoming you back in the future. Best regards, The Sytner Select Bristol Team
Jasmine was extremely friendly yet…
Jasmine was extremely friendly yet professional. No hard sell just genuine honest help when helping us to find the right car to meet our needs. Dan was also really helpful in getting the car transferred from other site. Jasmine even drove my car home, with me following, so I didn't need to come back later to collect my old vehicle. Exceptional service and beautiful car !
20 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Helen, Thank you ever so much for your kind words. We’re delighted to hear that Jasmine and Dan provided such a friendly and professional service, making your car purchase a smooth and enjoyable experience. It’s wonderful to know that the transfer and collection process was handled with care and convenience. We truly appreciate your feedback and are thrilled you’re pleased with your beautiful new car. Wishing you many happy miles ahead! Best wishes, The Sytner Select Bristol Team
Good customer service and friendly…
Good customer service and friendly staff.
17 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Peter, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Bristol. We are delighted to hear that you found our customer service to be good and our staff friendly. It is always our aim to provide a welcoming and positive experience for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Select Bristol Team
Safety Recall Cars
Bought a car from the company and when asked if it was subject to a safety recall I was advised it wasn’t. The first message I get on the cars app it states it’s subject to a safety recall. The problem is known throughout the industry. Sytner tried to defend their position by saying they checked the .Gov website…but they didn’t check with the VIN. They didnt check with the manufacturer. Sytner did offer to warranty the car till the recall was complete. The insurance company refused to insure the car as it was purchased with a safety recall on it. If Sytner had undertaken their due diligence this could have been avoided. There were further issues with the car with a rust patch on the door, a constant brake fault and a loose brake lamp all of which they had agreed to repair. All of these listed items show they don’t undertake the checks they claim to.
The company took payment quickly but 3 days down and the refund has not been received.
30 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Simon, Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your experience. At the time of sale, our team carried out the standard checks available to us, including the Government recall database, which did not indicate an outstanding safety recall. We appreciate your comments regarding VIN-specific manufacturer checks and understand your concerns. As soon as the recall information came to light, we worked with you to find a suitable resolution. Although Ford advised that they were continuing to retail these vehicles, with the battery charge limited to 80% until the recall remedy became available, we understood that this did not meet your expectations. We therefore agreed to purchase the vehicle back from you to resolve the matter. Regarding your refund, we appreciate that waiting for funds to clear can be frustrating. Once a refund is processed, it can take several working days for the banking system to complete the transaction, depending on your bank's processing times. We regret that your experience did not meet the high standards we strive to deliver and appreciate you bringing your concerns to our attention. We wish you all the best with your future motoring. Kind regards, Sytner Select Bristol
Ignored as soon as cash changes hands.
Sytner Select market themselves as the seller of hand picked used vehicles. But in honesty it’s a classic budget car supermarket with fast sales and woeful aftercare.
Purchased a vehicle from a completely clueless salesperson who despite knowing I was coming, had no knowledge on the vehicle at all and spent most of the time trying to upsell services I was clear that I did not want.
The car developed significant faults within 30 days which the warranty company refused to repair due to the fact that the issues would have been present on sale. Although Sytner offered to fix some (not all) of the issues I decided to return the vehicle as it had clearly not undergone any sort of quality assurance by Sytner and I had already wasted 9 days having the car at Volvo for inspection and repair.
The process of returning the car was terrible.
The salesman needed prompting 5 times to respond. When I was finally passed to the after care team, after initial communication I was ignored. I had to reach out repeatedly via email and phone to get a response over the space of a few weeks. When the after sales team did finally get back in contact they blamed the fact they had been on holiday….this happened three times. As unbelievable as this is, I suggest they learn how to use an out of office function.
When I finally managed to return the vehicle. My payment was delayed by 3 days longer than I was told due to “an accounting error”. This resulted in me losing a deposit for another vehicle I had put down to replace the shed I had bought from Sytner.
The car came with mismatched low budget tyres which were not fit for a performance vehicle, nor had matching tread depths.
Car was advertised with full key set but didn’t have all of them on collection.
In total I sent 6 emails that went unanswered and called the dealership 13 times with no answer even after being routed to the reception team who appear to be as non existent as the after sales team.
I’ll never use them again.
7 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Callum, We are truly sorry to hear about your disappointing experience with Sytner Select Bristol. Your feedback regarding the vehicle condition, communication, and aftercare is concerning and not reflective of our standards. We would like to invite you to contact our Service Manager, Nicola Berryman, at nicolaberryman@sytner.co.uk to discuss your concerns further. Your satisfaction is important to us, and we hope to have the opportunity to address this directly with you. Kind regards, Sytner Select Bristol Team
Tom was fantastic
Tom was fantastic, very knowledable and patient with my constant questions and requests but he stuck with is until the end and we made a deal, 100% recomend sytner select bristol. Ended up with a Chery Tiggo 7 thanks to the hardwork of Tom,
Special mentioned as well for Arriz for getting me a deal, Dan L for all the work a few days ago! And also Johnny who was very friendly and helpful on top!
9 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Thank you, Mr Oliver and Miss Sarah, for your wonderful review. We’re delighted to hear that Tom provided knowledgeable and patient support throughout your experience, and that you’re pleased with your new Chery Tiggo 7. It’s great to know Arriz, Dan L, and Johnny also made a positive impression. Your kind words mean a lot to the whole team at Sytner Select Bristol. We truly appreciate your recommendation and wish you many happy miles in your new car!
Brilliant customer service
Brilliant customer service. Alex R made the whole process smooth, he was incredibly helpful which is very appreciated. Thank you alex
9 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Daniel, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Alex R provided such brilliant customer service and made the process smooth and enjoyable for you. It’s always wonderful to know our team’s efforts are appreciated. Your feedback means a great deal to us, and we hope to assist you again in the future. Best wishes, The Sytner Select Bristol Team
Returned after the 5 years with our…
Returned after the 5 years with our previous car we got on PCP here and the process was seamless. Mark was fantastic, supported us with the whole process of part exchange.
We also dealt with Hanan & Alex who were extremely professional and friendly. They made what could be a stressful so easy. We are delighted with our new car on HP - thank you all! Great service!
9 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Catherine, Thank you ever so much for your kind words and for returning to Sytner Select Bristol. We’re delighted to hear that Mark, Hanan, and Alex provided such a professional and friendly service throughout your part exchange and HP process. It’s wonderful to know we could make everything seamless and stress-free for you. We hope you enjoy your new car immensely and look forward to welcoming you back in the future. Best wishes from the entire team!
Reply from Sytner Group - Sytner Select Bristol
Dear Jake, Thank you very much for your kind words. We are delighted to hear that Tom provided you with such a brilliant experience. It is always our aim to be efficient and trustworthy, and it’s wonderful to know that this was reflected in your visit. Your feedback is greatly appreciated and serves as a fantastic encouragement to the whole team. We look forward to welcoming you back to Sytner Select Bristol in the future. Best wishes, The Sytner Select Bristol Team
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