My parents have just bought a car from Karl and Les, Karl made the whole experience smooth and genuinely enjoyable for my parents. From the first message to handing over the keys, he was professional,... See more
Location
Switch locationPenarth Road, CF11 8TT Cardiff, GB
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Huge shoutout to Karl! Professional and friendly throughout our time looking for and buying a car. Never any pressure placed on us. He was very patient and took his time to answer and explain an... See more
Arrived at Cardiff branch to view a car I was thinking about purchasing. Decided it was the right car was met by salesman who had only been working at branch 7 weeks. We discussed part ex and agreed... See more
My parents have just purchased a car from Karl and Les, and the whole experience was fantastic from start to finish. Both Karl and Les were friendly, knowledgeable, and never put any pressure on t... See more
Company details
- Car dealer
- also in
- Used car dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Penarth Road, CF11 8TT, Cardiff, United Kingdom
4.6
Excellent
3k reviews
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First class customer service from the…
First class customer service from the first call. Clear and precise professional approach to offering the car I was looking at to buy. No pressure at any stage. I judge my experience of customer service on ‘would I employ this person myself’ and yes I would. Outstanding personal approach. Thank you
30 June 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Carl, Thank you very much for your kind and thoughtful review. We are delighted to hear that our team provided clear, professional, and pressure-free service throughout your experience. It is especially rewarding to know that our approach met your high standards and that you would consider employing the person who assisted you. Your words are truly appreciated and serve as a great encouragement to us all. We hope you continue to enjoy your new car. Kind regards, The Sytner Select Cardiff Team
Reply from Sytner Group - Sytner Select Cardiff
Dear Arun, Thank you ever so much for your kind words. We are delighted to hear that Ivin and John provided you with an amazing experience. It is always our aim to offer exceptional service, and your feedback truly honours their hard work and dedication. We greatly appreciate you taking the time to share your thoughts and hope to continue exceeding your expectations in the future. Warm regards, The Sytner Select Cardiff Team
Robert and Jon was fantastic from start…
Robert and Jon was fantastic from start to finish. Wasn’t pushy at all and was just a fantastic experience!
29 June 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Susan, Thank you ever so much for your kind words. We’re delighted to hear that Robert and Jon provided a fantastic experience from start to finish. It’s wonderful to know that you felt comfortable throughout the process and didn’t experience any pressure. Your feedback means a great deal to us and encourages the team to continue delivering excellent service. We truly appreciate you taking the time to share your experience with Sytner Select Cardiff. Best wishes, The Sytner Select Cardiff Team
Turned up on a Sunday to part ex my old…
Turned up on a Sunday to part ex my old Fiesta. Thanks to Raj and Melvin I had everything sorted in a couple of hours. Great service.
28 June 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Jonathan. We’re delighted to hear that Raj and Melvin were able to assist you so efficiently and make the part exchange process straightforward. It’s always our aim to provide excellent service and ensure our customers leave feeling satisfied. We truly appreciate you taking the time to share your experience and hope you enjoy your new vehicle. Should you need anything in the future, we’re always here to help. Thanks again for choosing Sytner Select Cardiff.
My experience with Synter Select was great thanks to Joga
My experience with Synter Select was extremely pleasant and fluid thanks to the help of the gentleman looking after us Joga Singh. We ended up walking away with a new Jeep which was down to the very helpful information provided, fun test drive of the jeep which gave Joga more time to tell us about the cars features and gadgets which was very welcome. He even stayed past the dealerships closing time to finalise the deal and present us with all the options available. Not only did we walk away with a lovely new car but felt the process couldn’t have gone any smoother. Extremely satisfied and Joga deserves the praise for his hard work, kind nature and working late to see we were taken care of.
27 June 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you, Jordan, for your wonderful review. We are delighted to hear that Joga provided such attentive and knowledgeable service, making your experience with Sytner Select Cardiff both enjoyable and smooth. It’s fantastic that the test drive and detailed information helped you feel confident in your new Jeep. We truly appreciate your kind words about Joga’s dedication and hard work, especially staying late to finalise everything. Congratulations on your new car, and we wish you many happy journeys ahead!
Very easy transaction
Very easy transaction. All points covered and explained well. Shinay Ali was a very competent and capable salesperson. I would thoroughly recommend.
26 June 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear John, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Shinay Ali provided you with a clear and thorough explanation throughout the process. It is wonderful to know that you found the transaction straightforward and that you would thoroughly recommend our service. Your feedback is greatly appreciated and serves as a great encouragement to the entire team. Kind regards, Sytner Select Cardiff
Ivin and Jon are the best
Ivin and Jon are the best. Tyrones cold as well fair play to these guys
26 June 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you so much, Susan, for your fantastic review. We’re thrilled to hear that Ivin, Jon, and Tyrone provided such a brilliant experience for you. It’s always wonderful to know our team’s hard work and dedication are appreciated. Your kind words mean a great deal to all of us at Sytner Select Cardiff. We look forward to welcoming you back in the future and hope to continue delivering the excellent service you’ve come to expect. Thanks again for your support!
Reply from Sytner Group - Sytner Select Cardiff
Dear Mrs Church, Thank you ever so much for your fantastic review. We’re absolutely thrilled to hear that Ivin and Jon made such a positive impression – being called the GOATS is truly an honour! It’s wonderful to know their dedication and hard work have been appreciated. Your kind words mean a great deal to the entire team here at Sytner Select Cardiff. We look forward to welcoming you back in the future and continuing to provide excellent service. Warm regards, The Sytner Select Cardiff Team
The whole process was smooth and hassle…
The whole process was smooth and hassle free, great experience.
12 June 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words. We are delighted to hear that your experience with Sytner Select Cardiff was smooth and hassle-free. It is always our aim to provide a great experience for all our customers, and your feedback is truly appreciated. Should you require any assistance in the future, we would be more than happy to help. We hope you enjoy your new vehicle and look forward to welcoming you back again soon.
Rejected a defective 2023 vehicle within 24 hours – Dealer refusing statutory rights
I collected a nearly new 2023 Ford Focus ST from Sytner Select Cardiff. The handover was rushed with no vehicle walk-around provided. Within 24 hours, the vehicle manifested multiple significant defects: a severe engine misfire/idle hunt on cold starts, an undisclosed body dent on the boot lid, a prominent structural rattle from the panoramic sunroof, and heavy mechanical clunking from the drivetrain during load changes.
I exercised my statutory Short-Term Right to Reject the vehicle under the Consumer Rights Act 2015 within 24 hours, returned the vehicle immediately to preserve its condition, and left it on their premises.
Sytner's workshop inspected the car and verbally confirmed to me that the structural roof rattle, the body damage, and the mechanical drivetrain clunking are all physically present on the vehicle. Unbelievably, they have logged a conclusion of "no fault identified" to commercially shield themselves, claiming these verified defects are "normal characteristics."
When I tried to discuss this with Sales Manager Les Berry, he aggressively claimed I had simply "changed my mind," refused to honor my statutory consumer rights.
The vehicle remains rejected on their forecourt. A formal dispute has been raised directly with Black Horse finance to completely unwind the agreement. Absolute textbook example of appalling post-sale customer care. Avoid this dealership.
16 June 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Mr Barnes, We are sorry to hear about your experience and apologise for any distress caused. We take all customer concerns seriously and aim to resolve issues fairly. We would like to invite you to contact our Head of Business, Carl Harris, at carlharris3@sytner.co.uk to discuss your concerns further. Your feedback is important to us, and we hope to find a satisfactory resolution. Kind regards, Sytner Select Cardiff
Ivin did a top job selling me a car
Ivin did a top job selling me a car. No messing. Tidy darts.
19 June 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much, Terry, for your fantastic review. We’re delighted to hear that Ivin provided a straightforward and efficient service, making your car purchase a smooth experience. It’s always great to know our team’s efforts are appreciated and that everything was ‘tidy darts’ as you say! Your kind words mean a lot to us and encourage us to maintain the high standards our customers expect. We hope you’re thoroughly enjoying your new car and wish you many happy miles ahead.
Sytner Select Cardiff Exclellent
We had an excellent experience buying and part exing cars with Sytner Select Cardiff, specifically Shinay Ali. Shinay was extremely helpful throughout the process and made it hassle free. Will definitely be looking to use again in the future
18 June 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Rhidian. We are delighted to hear that Shinay provided such a helpful and hassle-free experience during your car purchase and part exchange. It’s wonderful to know that our team made the process straightforward and enjoyable for you. We truly appreciate your support and look forward to welcoming you back in the future. Your recommendation means a great deal to us. Wishing you many happy miles in your new vehicle!
Purchased a new card from Cardiff…
Purchased a new card from Cardiff sytner select, select customer service from start of the process to end of it by ivin & john. Highly recommend this place to buy your next dream car. Thank you again for the friendly service.
16 June 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Cardiff. We are delighted to hear that Ivin and John provided excellent customer service throughout your purchase. It’s wonderful to know you are happy with your new car and that you would recommend us to others. Your support means a great deal to us, and we hope you enjoy every moment with your dream car. Thank you once again for choosing Sytner Select.
Purchased a car from Tristam who could…
Purchased a car from Tristam who could not have been more helpful and provided helpful advice and great service.
12 June 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Neil. We are delighted to hear that Tristam was able to provide you with helpful advice and excellent service throughout your car purchase. It’s always our aim to ensure every customer feels supported and valued, and your feedback is truly appreciated. We hope you are thoroughly enjoying your new vehicle and look forward to welcoming you back to Sytner Select Cardiff in the future. Thanks again for taking the time to share your experience.
A great experience buying a car…
A great experience buying a car remotely. Excellent service from Ivin and Jonathan. Thank you arranging everything. Excellent!!!
9 June 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Peter, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Ivin and Jonathan provided excellent service and made your remote car purchase a great experience. It’s wonderful to know that everything was arranged smoothly and to your satisfaction. Your positive feedback means a great deal to us, and we truly appreciate your support. We hope you enjoy your new car and look forward to assisting you again in the future. Best wishes, The Sytner Select Cardiff Team
Mohammed was a great help
Mohammed was a great help. Very kind, polite and not pushy at all. Was very knowledgeable and patient with all the questions being asked. When coming for my next car I’ll definitely be looking for him again.
Thanks for everything!
7 June 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Jacob. We’re delighted to hear that Mohammed provided such a positive experience and was able to assist you with patience and knowledge. It’s wonderful to know you felt comfortable throughout the process and appreciated his polite and unpushy approach. We truly value your recommendation and look forward to welcoming you back when you’re ready for your next car. Thanks again for taking the time to share your feedback.
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, RR. We are delighted to hear that Shinay Ali provided you with excellent service during your experience at Sytner Select Cardiff. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Thank you once again for your support.
Great service start to finish
Dealt with Summer. Very professional. Bought a beautiful car. Any issues were not too big for Summer or Sytner Select Cardiff.
Would recommend!
6 June 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words and positive feedback. We are delighted to hear that Summer provided you with a professional and enjoyable experience, and that you are pleased with your beautiful new car. It’s wonderful to know that any issues were handled promptly and effectively. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We hope you continue to enjoy your vehicle for many miles to come.
These boys were absolutely fantastic
These boys were absolutely fantastic. no smoozing just straightforward gave a great price for our Car and we love the one that we bought. They made it easy for us and my wife and I could not be happier thanks to John and Ahmed
8 June 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you, Ian, for your fantastic review. We’re delighted to hear that John and Ahmed provided a straightforward and honest service, making the process easy for you and your wife. It’s wonderful to know you’re happy with both the price and the car you purchased. Your kind words mean a great deal to the team here at Sytner Select Cardiff. We truly appreciate your support and hope you enjoy many happy miles in your new vehicle.
Shinay was absolutely brilliant help…
Shinay was absolutely brilliant help moving forward with a car purchase.
6 June 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Jake. We’re delighted to hear that Shinay was able to provide brilliant support throughout your car purchase. It’s always our aim to make the process as smooth and enjoyable as possible for our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. We hope you are thoroughly enjoying your new vehicle and look forward to assisting you again in the future. Thanks once again for choosing Sytner Select Cardiff.
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