Huge shoutout to Karl! Professional and friendly throughout our time looking for and buying a car. Never any pressure placed on us. He was very patient and took his time to answer and explain an... See more
Location
Switch locationPenarth Road, CF11 8TT Cardiff, GB
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See what reviewers are saying
Arrived at Cardiff branch to view a car I was thinking about purchasing. Decided it was the right car was met by salesman who had only been working at branch 7 weeks. We discussed part ex and agreed... See more
Bought a Kia Sportage from Cardiff branch. Upon entry I was met by Kips, he dealt with the whole process from answering questions via email and calls, test drive and the final handover. He was brillia... See more
I dealt with Deep who was really helpful & professional. Took the time to makes sure the vehicle was right explained everything in detail really easy & stress free experience
Company details
- Car dealer
- also in
- Used car dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Penarth Road, CF11 8TT, Cardiff, United Kingdom
4.6
Excellent
3k reviews
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We had a terrible experience with…
We had a terrible experience with 2sales managers regarding our ordered Teggo 8 summit promised phone calls never arrived different finance figures to what we had arranged took a formal complaint on the Sytner website to get some sense.
Then Mohammed was assigned to us and what a change things sorted straight away. What a credit to the garage pleasant polite and friendly.
So my question to the garage is if Mohammed is like this why aren’t the other sales managers
If Mohammed hadn’t been assigned to us this would have been a 1 star review
23 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear John, thank you for sharing your honest feedback. We sincerely apologise for the initial difficulties you experienced with our sales team and appreciate you bringing this to our attention. It’s wonderful to hear that Mohammed was able to turn things around and provide the excellent service you deserved. Your kind words about him are truly appreciated. We hope you enjoy your new Teggo 8 Summit and thank you for choosing Sytner Select Cardiff.
Excellent customer service
I contacted Sytner regarding buying a new mini. The service has been excellent so far. Ellis was our salesman and I have to say he went over and above in providing us with the information we needed. The excellent customer service continued when we went for our test drive.
We chose the car we wanted and Dan took us through the financial details.
Well done Sytner and in particular Ellis ( Hadfield rd branch)
24 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Dianne. We are delighted to hear that Ellis and Dan provided you with excellent service throughout your experience at Sytner Select Cardiff. It’s wonderful to know that the team went above and beyond to assist you with your new MINI and the financial details. Your positive feedback is greatly appreciated and will be shared with the Hadfield Road branch. We wish you many happy miles in your new car!
Best service and support
I valued the support I had from Mohammed to get me from a position of bad news about my car to finding me a car that was right for me. Mohammed gave honest advice and went above and beyond to support me all the way through the process. It went so smoothly and I never felt pressured.
23 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Claire, Thank you ever so much for your kind words. We are delighted to hear that Mohammed was able to support you through what must have been a challenging time and help you find the right car without any pressure. It’s wonderful to know that his honest advice and dedication made the process smooth and reassuring. Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience. Best wishes from all of us at Sytner Select Cardiff.
Sold a Faulty Car with Potential Engine Issues – Very Poor Experience
I would strongly advise anyone considering buying a car from Sytner Select to be extremely cautious.
I recently purchased a 2018 Ford Focus ST (38,500 miles) for £16,850. When I first viewed the car on 28th March, I noticed the coolant was significantly below the minimum level. I raised this concern before putting down a deposit and was assured it would be checked and resolved before collection.
When I returned to collect the car, the issue had still not been addressed. I was initially told to take the car and return later, which the sales manager then overruled as the vehicle should not have been allowed to leave in that condition. I had to leave and return the following day — a frustrating and unnecessary inconvenience.
Even after this, the coolant was only minimally topped up. That same day, I identified multiple additional issues that had clearly been missed:
- Faulty illuminated door sill (not working on one side)
- Broken door guard
- Several door seals loose or hanging off
For a car at this price point, and from a dealership that advertises a “135 multi-point inspection”, this was extremely disappointing.
After reporting these issues, I experienced poor communication and delays. When the car was finally inspected, I was informed that it was losing coolant internally, with no visible leak — potentially indicating a serious engine issue. I was then told the car could require major repairs (even possibly a new engine), and that without an extended warranty, they were not comfortable returning the vehicle to me.
This raises serious concerns:
How was a car with a potentially major engine fault sold in the first place?
What does the advertised inspection actually cover?
At no point during this process was there any real apology or accountability. The only resolution offered was for them to buy the car back — which I had to suggest myself.
As a result of this experience, I have been left:
- Out of pocket (~£40 in road tax due to DVLA rules)
- Without a car
- Having lost my previous vehicle through part exchange
- Waiting nearly two weeks for my money to be returned
- Financially and logistically inconvenienced
Overall, this has been a very stressful and disappointing experience. I chose Sytner Select expecting a higher standard of quality and customer care, but that was not my experience at all.
I would strongly recommend that anyone buying from here thoroughly checks every detail of the vehicle and seriously questions the level of inspection being carried out.
I would also appreciate Sytner Select reaching out to address the financial loss and inconvenience caused in this situation.
9 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Mr Williams, We sincerely apologise for the disappointing experience you have described. Your concerns regarding the vehicle’s condition and the level of inspection are taken very seriously. We understand the inconvenience and frustration this situation has caused you. We would like to invite you to contact our Head of Business, Carl Harris, at carlharris3@sytner.co.uk, so we may discuss your concerns further and work towards a resolution. Kind regards, Sytner Select Cardiff
Recent Car Purchase
We recently purchased our car from the Penarth Road branch of Sytner and would like to thank Keelan for his exceptional service and customer care. He was very friendly, helpful, and a great salesperson throughout the process.
This excellent experience was further supported by Liam, who was patient and equally helpful in assisting us.
Overall, we received great service on this occasion and would highly recommend both Keelan and Liam.
17 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Matthew, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Keelan and Liam provided you with friendly, patient, and helpful service throughout your purchase. It is wonderful to know that you felt well supported and valued during the process. Your recommendation means a great deal to us, and we hope you continue to enjoy your new car. Best wishes from all of us at Sytner Select Cardiff.
Incorrect Parts Fitted
Incorrect Parts Fitted
I am writing regarding the front shock absorbers fitted to my Peugeot 2008 on 23/01/2025.
Following a recent investigation and a failure of the front-left shock absorber after only 5,000 miles, I have obtained an official technical parts report from Peugeot based on my vehicle's VIN.
The Evidence:
Official Peugeot Parts Required: 9810915580 (Left) and 9810915480 (Right).
Parts Fitted by Sytner: 9820326380 (Left) and 9820326280 (Right).
Your notes claim that a dealer confirmed these parts are correct. However, the physical parts fitted are shorter than the manufacturer's specification for my specific chassis. This discrepancy has caused a premature failure, posing a significant safety risk and compromising the vehicle's suspension geometry.
Under the Consumer Rights Act 2015, goods must be "as described" and "fit for purpose", and services must be carried out with "reasonable care and skill". By fitting incorrect parts that do not match the manufacturer’s specification for my VIN, Sytner Select has failed to meet these statutory requirements.
21 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you for taking the time to share your concerns regarding the front shock absorbers fitted to your Peugeot 2008 on 23/01/2025. Following receipt of your feedback, we carried out a further review with our authorised Stellantis Peugeot dealer. They have reconfirmed that the shock absorbers fitted to your vehicle are the correct manufacturer‑approved parts specified for your vehicle’s VIN. The part numbers you referenced have since been superseded by Stellantis Peugeot to the updated part numbers that were supplied and fitted. Parts supersession is a standard manufacturer process and does not indicate that incorrect or unsuitable components were used. Stellantis Peugeot have confirmed that the superseded parts are fully compatible and approved for your vehicle. Based on this confirmation, we are satisfied that the work was carried out with appropriate care and skill, in line with manufacturer guidance and our obligations under the Consumer Rights Act 2015. We do appreciate you raising your concerns and would be happy to review any additional manufacturer-issued documentation that may contradict the information provided to us by Stellantis Peugeot.
Excellent service
Excellent service
The whole process was efficient and professional
11 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Jennet, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Cardiff. We are delighted to hear that you found the whole process efficient and professional. It is always our aim to provide excellent service, and your positive feedback is truly appreciated. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Best wishes, The Sytner Select Cardiff Team
The staff at Sytner are welcoming
The staff at Sytner are welcoming, especially Mohammad Wasim who facilitated us with all information, followed by the support and guidance of Les, Sales Manager. Thanks to the team for help us to choose our car.
16 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Ranju, Thank you very much for your kind words and for taking the time to share your experience at Sytner Select Cardiff. We are delighted to hear that Mohammad Wasim and Les provided you with excellent support and guidance throughout your car selection. It’s wonderful to know our team made you feel so welcome and well-informed. Your feedback is greatly appreciated, and we hope you enjoy your new car for many years to come. Best wishes from all of us at Sytner Select Cardiff.
Ivin and melvin are the best would…
Ivin and melvin are the best would alwyas recomened them to anyone buying a car
16 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much, Thomas, for your kind words. We’re delighted to hear that Ivin and Melvin provided such a positive experience for you. It’s always wonderful to know our team members are making a real difference and offering excellent service. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your feedback. We hope you continue to enjoy your new car and look forward to welcoming you back in the future.
I had a love experience with summer and…
I had a love experience with summer and Melvin today! They were both so lovely and accommodating nothing was too much and they. They were so welcoming putting us at ease and explaining everything. Thank you guys 🩷
12 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you so much, Maisha, for your lovely review. We’re delighted to hear that Summer and Melvin made you feel so welcome and at ease during your visit. It’s wonderful to know they were able to explain everything clearly and accommodate your needs. Your kind words truly mean a lot to the team. We hope to see you again soon and wish you all the best. Thanks once again for taking the time to share your experience with us.
Summer and Melvin
Summer and Melvin , were very helpful and made the experience go smoothly and quick.
12 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Ella, Thank you ever so much for your kind words. We’re delighted to hear that Summer and Melvin were able to assist you so effectively and make the entire experience smooth and quick. It’s always our aim to provide excellent service and ensure our customers feel well supported throughout. Your positive feedback truly means a lot to the team here at Sytner Select Cardiff. We hope to welcome you back again in the future. Best wishes, The Sytner Select Cardiff Team
Had a genuinely good experience buying…
Had a genuinely good experience buying a car from here. The biggest plus for me was that there was absolutely no pressure. When we arrived the sales guy Robert introduced himself, explained the set up and left us to browse. No hard sales, no following us round, just hands off until we wanted to ask some questions. To be honest I had gone out that day with no intention to actually buy, just to look!
I liked three cars and took two for a test drive, and loved one of them. Robert was happy to answer all my questions very honestly and was lovely to chat to. He would have been more than happy if I wanted to take some time to think about it and come back another day but I decided to go for it.
When it came to sorting out the paperwork he and his sales manager Jacob talked me through it and made it all easy and straightforward. All in all I was very happy. I tend to keep my cars for a long time so hope they are still there in 8 years when I’m ready for my next one! 🙂
10 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you so much, Lisa, for your wonderful review. We’re delighted to hear you had a relaxed and pressure-free experience with Robert and Jacob. It’s great that you found the perfect car and felt supported throughout the process. We truly appreciate your kind words and hope your new car brings you many happy years on the road. We look forward to welcoming you back whenever you’re ready for your next vehicle. Wishing you all the best!
Mohammed sold me a car
Mohammed sold me a car, great service. Highly recommend.
11 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Ceri, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Mohammed provided you with great service and that you are happy with your new car. Your recommendation means a great deal to us. It’s always wonderful to know our customers feel valued and well looked after. We hope you enjoy many happy miles ahead and look forward to welcoming you back in the future. Best wishes, The Sytner Select Cardiff Team
Kips served me and has been nothing but…
Kips served me and has been nothing but helpful, so friendly and had given me lots of options of Mercedes cars that I was looking for. For future I will be asking for him to help me next time :)
4 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Aimee, Thank you ever so much for your kind words. We’re delighted to hear that Kips was helpful and friendly throughout your search for the perfect Mercedes. It’s wonderful to know he provided you with plenty of options to choose from. Your support means a great deal to us, and we look forward to assisting you again in the future. Please do not hesitate to ask for Kips next time – he’ll be more than happy to help! Best wishes, The Sytner Select Cardiff Team
We bought our knew car and was assisted…
We bought our knew car and was assisted by Mohammed he was so
Patient with us and we can not thank
Him
Enough everyone at sytner Cardiff went above and beyond for us to even given Easter eggs and teddies to the children made us all feel very welcome. And we will
All be back to get our next car
Thanks again Moe and Harrison and Jacob for everything
7 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Laura, Thank you so much for your wonderful review. We’re delighted to hear that Mohammed, Harrison, and Jacob made your experience so positive and that the whole team at Sytner Select Cardiff made you and your family feel so welcome. It’s lovely to know the Easter eggs and teddies were appreciated by the children. We truly value your kind words and look forward to welcoming you back when you’re ready for your next car. Best wishes, The Sytner Select Cardiff Team
Amazing team! So friendly and helpful
The car was cleaned and in perfect condition before we came to pick it up. The team went above and beyond to make sure everything was clear and that the process of sorting finance etc was smooth. Couldn’t recommend them more, will definitely be coming back for future cars.
9 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you so much, Cerys, for your wonderful review. We’re delighted to hear that the car was in perfect condition and that our team made the finance process smooth and clear for you. It’s always our aim to go above and beyond for our customers, and your kind words mean a great deal to us. We look forward to welcoming you back to Sytner Select Cardiff for your future car needs. Thanks again for your recommendation!
Robert, Keelan and Liam
Robert, Keelan and Liam were great. We needed quite a lot of support to get the best deal for us and they made everything really simple.
9 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you, Palmer, for your kind words. We’re delighted to hear that Robert, Keelan and Liam were able to provide the support you needed and made the process straightforward. It’s always our aim to ensure every customer feels confident and well-informed when securing the best deal. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. We hope you continue to enjoy your experience with Sytner Select Cardiff.
Muhammed and Jacob were great today in…
Muhammed and Jacob were great today in assisting with buying a car. They made the decision experience light and enjoyable and even got the baby a little teddy too! Thanks both.
4 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Kin, Thank you ever so much for your kind words. We’re delighted to hear that Muhammed and Jacob made your car buying experience enjoyable and stress-free. It’s wonderful to know that even the little teddy brought a smile to your baby’s face. Your feedback truly means a lot to us, and we’re grateful for the opportunity to assist you. We hope you enjoy your new car and look forward to welcoming you back in the future. Best wishes from all of us at Sytner Select Cardiff.
Mohammed and Jacob sold us the car and…
Mohammed and Jacob sold us the car and had brilliant service
4 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Amy, Thank you very much for your kind words. We are delighted to hear that Mohammed and Jacob provided you with brilliant service during your car purchase. It’s always our aim to ensure every customer feels valued and well looked after. Your positive feedback means a great deal to the team at Sytner Select Cardiff. We hope you enjoy your new car and look forward to welcoming you back in the future. Best wishes, The Sytner Select Cardiff Team
Keelan and Liam provided 10/10 service…
Keelan and Liam provided 10/10 service from start to finish. Very professional, warm and attentive. Thank you both so much for making the process of buying my new car so seemless!! 100% recommend Synter Select Cardiff to anyone buying a new car.
3 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you so much for your kind words and fantastic review. We are delighted to hear that Keelan and Liam provided you with such a professional and attentive service throughout your car buying experience. It’s wonderful to know the process was seamless and enjoyable for you. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive experience with Sytner Select Cardiff. Wishing you many happy miles in your new car!
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