I viewed a couple of cars recently at the Northampton branch and was pleasantly surprised. There was a very large range of vehicles to choose from and the staff went above and beyond to assist with al... See more
Location
Switch locationRavens Way, NN3 9UD Northampton, England, GB
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Visited without an appointment and was met by Geani who pointed us in the right direction without being pushy. Both Geani and Louis were professional, polite and helpful ensuring the purchase of our v... See more
Company replied
Nikki and Christiana in the service team know how to get the job done that's all I can say. From a terrible experience with the sales team, they sorted all of our concerns, took back the car to be... See more
Company replied
From the start, I was well looked after by every member of the Sytner staff who dealt with me. Everyone was knowledgeable, friendly and professional with a no-nonsense attitude. I bought the car, whic... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Ravens Way, NN3 9UD, Northampton, England, United Kingdom
4.7
Excellent
3k reviews
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Avoid by all means …. May re-brand but service still poor as before
Purchased a car from Sytner Select Northampton and reported multiple faults within 2 days of collection, including an incorrectly fitted rain sensor, incorrectly fitted wing mirror, faulty powered boot caused by a damaged wire, sticking seat mechanism, and concerns about the service history and brakes. Sytner later admitted these faults existed after inspecting the vehicle.
Despite repeated requests for help, my emails were ignored, promised callbacks never happened, and no courtesy car was provided. I exercised my legal right to reject the vehicle within 30 days, but Sytner refused.
The biggest impact has been on my relative, a Community Nurse, who has been left without a car to travel between patients while this dispute continues.
Very disappointing customer service, poor vehicle preparation, and a stressful experience from start to finish.
CarShop had built a poor reputation with many customers, so it’s hard not to wonder whether the rebrand to Sytner Select was an attempt to distance itself from that reputation rather than address the underlying customer service issues.
I would avoid because they are cowboy traders and don’t even follow the trading standards or the law.
They will comment under customers reviews saying “We sincerely apologise for the disappointing experience you have described. This is certainly not the standard of service we aim to provide.” Still same standards as when they were carshop nothing has changed. People work hard to purchase the cars last thing one needs is a faulty and dangerous car.
24 July 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Dear Mrs Henningham, We sincerely apologise for the disappointing experience you have described. This is certainly not the standard of service we aim to provide at Sytner Select Northampton. We understand the frustration caused and the impact on your relative’s work. We would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk, so we may better understand your concerns and discuss the matter further. Kind regards, Sytner Select Northampton
Everyone was very accommodating
Everyone was very accommodating, we did not feel rushed or pressured & Matt made sure to explain everything thoroughly
24 July 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Dear Lucie, Thank you very much for your kind words. We are delighted to hear that you felt comfortable throughout your visit and that Matt was able to provide clear and thorough explanations. It is always our aim to ensure every customer feels valued and never rushed or pressured. Your positive feedback means a great deal to us, and we hope to welcome you back to Sytner Select Northampton in the future. Wishing you all the best with your new vehicle. Kind regards, The Sytner Select Northampton Team
Excellent customer service
Excellent customer service!
Very patient with us viewing multiple cars for what suited us best!
24 July 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Dear Jack, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Northampton. We are delighted to hear that our team was patient and supportive while you viewed multiple cars to find the perfect match for your needs. Providing excellent customer service is something we take great pride in, and it’s wonderful to know this was reflected during your visit. We truly appreciate your positive feedback and hope you enjoy your new vehicle. Best wishes, The Sytner Select Northampton Team
Tyreke was very helpful with helping my…
Tyreke was very helpful with helping my friend to buy a car we was going to look somewhere else but his service was great so didn’t see the point in going anywhere else. I will be coming here to buy my next car.
23 July 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Thank you, Laura, for your kind words. We’re delighted to hear that Tyreke provided such excellent service and made the car buying experience a positive one for your friend. It’s wonderful to know that you’ll be returning to us for your next vehicle. We truly appreciate your support and look forward to welcoming you back at Sytner Select Northampton in the future. Your recommendation means a great deal to us.
I received warmth and excellent service…
I received warmth and excellent service from Sam and Runus. They were both friendly and was able to talk through all my questions. Well done guys 👍 .
I’m so happy with my purchase 😘👌
23 July 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Dear Adetutu, Thank you ever so much for your kind words. We’re delighted to hear that Sam and Runus provided you with such warm and excellent service, and that they were able to answer all your questions thoroughly. It’s wonderful to know you’re so happy with your purchase. Your feedback truly means a lot to us. We hope you continue to enjoy your new vehicle and look forward to welcoming you back in the future. Best wishes from all of us at Sytner Select Northampton.
Reply from Sytner Group - Sytner Select Northampton
Dear Agboola S Ore, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you were well satisfied with your experience at Sytner Select Northampton. It is always our aim to provide excellent service and ensure our customers feel valued throughout their visit. Your positive feedback is greatly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you again in the future. Best wishes, The Sytner Select Northampton Team
Great service from Matt and Lewis overall
Great service from Matt as soon as we pulled into the car park, very helpful and friendly. Lewis was also great and very helpful and I’ve got a great car from the both of them,
Thank you
23 July 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Thank you very much for your kind words, Jack. We’re delighted to hear that Matt and Lewis provided you with such helpful and friendly service from the moment you arrived. It’s wonderful to know you’re pleased with your new car and the support you received throughout. Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy every mile in your new vehicle!
A Star customer service from Lloyd and…
A Star customer service from Lloyd and Dan, the Sheffield Wednesday supporter!! Smooth, quick service from start to finish.
22 July 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Dear Andrea, Thank you ever so much for your kind words and for taking the time to share your experience. Lloyd and Dan will be thrilled to hear your praise, especially with the Sheffield Wednesday mention! We’re delighted that the service was smooth and quick from start to finish. It’s always our aim to provide a five-star experience, and your feedback truly means a lot to us. We look forward to welcoming you back to Sytner Select Northampton in the future. Best wishes, The Sytner Select Northampton Team
Dan K was an absolute star ,fantastic…
Dan K was an absolute star ,fantastic service highly recommended
22 July 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Thank you very much for your kind words, Scott. We are delighted to hear that Dan K provided you with fantastic service and made your experience a positive one. It’s always wonderful to receive such glowing feedback, and we will be sure to pass on your compliments to Dan. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your thoughts. We look forward to welcoming you back to Sytner Select Northampton in the future.
Dan k was a legend today and really…
Dan k was a legend today and really looked after us.
What a pleasure
22 July 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Thank you so much, Daz, for your fantastic review. We’re delighted to hear that Dan K provided such excellent service and made your experience a real pleasure. It’s always wonderful to know our team members are going above and beyond to look after our customers. Your kind words mean a great deal to us and to Dan personally. We truly appreciate you taking the time to share your positive experience with Sytner Select Northampton. We look forward to welcoming you back in the future.
Still waiting for my electric payment…
Still waiting for my electric payment to be refunded as car wasn’t cleaned and barely any charge in it as they forgot to put it on charge and clean before our collection so had to wait for the clean then wait 2 hours at a near by fast charge for it to charge before we had enough electric to take it home. Still haven’t had the service through for my car either which was promised over a week ago now. Now being ignored on email. Person who forgot to action the clean and charge was Colin. He was the one who we paid the car transfer too and who initially organised it. Poor from the head of sales.
11 July 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Dear Sapphire, We sincerely apologise for the disappointing experience you have described. This is certainly not the standard of service we aim to provide. We understand your frustration regarding the charging, cleaning, and delayed service. We would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk, who will be happy to discuss your concerns and work towards a resolution. Kind regards, Sytner Select Northampton
Oliver S and Matt C looked after our…
Oliver S and Matt C looked after our purchase very professionally and with good humour too. Their approach took the sting out of what can be a laborious process. Highly recommend them and Thanks Gents.
20 July 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Dear Philip, Thank you very much for your kind words. We’re delighted to hear that Oliver and Matt made your purchase experience both professional and enjoyable. It’s wonderful to know their approach helped ease what can often be a lengthy process. Your recommendation means a great deal to us, and we’ll be sure to pass on your thanks to the team. We hope you continue to enjoy your new vehicle and look forward to assisting you again in the future. Best wishes, The Sytner Select Northampton Team
What a wonderful experience with tyreke…
What a wonderful experience with tyreke and mat pleasant and the car was ready on time with no complications I am a happy customer
20 July 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Dear Ben, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Select Northampton. We are delighted to hear that Tyreke and Mat provided excellent service and that your car was ready on time without any complications. It’s wonderful to know you are a happy customer. Your feedback is greatly appreciated and motivates us to continue delivering the highest standards. We look forward to welcoming you back in the future. Best regards, The Sytner Select Northampton Team
Looking for a car for our son
Looking for a car for our son - Matt C and Ty were incredible - took time with our son to make sure he was happy with the polo we chose - walked us through the sales process / I would highly recommend this company
18 July 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Matt C and Ty provided excellent support and made the process enjoyable for your son. It’s wonderful to know you felt well looked after and confident in your choice of Polo. Your recommendation means a great deal to us. We wish your son many happy miles in his new car and hope to assist you again in the future.
Car purchase
Dan, was brilliant very helpful made the whole process very helpful.
19 July 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Dear Gillian, Thank you very much for your kind words. We are delighted to hear that Dan was brilliant and made the whole process so helpful for you. It is always our aim to provide excellent service and support, and it’s wonderful to know that this was reflected in your experience. Your feedback is greatly appreciated, and we hope to assist you again in the future. Best wishes, The Sytner Select Northampton Team
Great service & experience!!
Great service & experience!!! We have been dealing with Bradley for the last three weeks and, he has been very very helpful especially with what car we need and the various cars and models. The wife finally made up her mind and Bradley was so helpful.
I would recommend using this company especially Bradley.
18 July 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Dear Kehinde, thank you very much for your kind words and positive feedback. We are delighted to hear that Bradley was able to assist you and your wife in finding the perfect car. It’s wonderful to know that our service met your expectations and made the experience enjoyable. Your recommendation means a great deal to us. We truly appreciate you taking the time to share your experience and look forward to being of service again in the future. Warm regards from the Sytner Select Northampton team.
Great customer service
Great customer service. We dealt with Ty and Matt. They absoulately did their job wonderfully. We got what we wanted and happy for the service we received.
18 July 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Thank you very much for your kind words and positive feedback. We are delighted to hear that Ty and Matt provided you with excellent customer service and helped you find exactly what you wanted. It’s wonderful to know you are happy with the service you received at Sytner Select Northampton. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you again in the future.
Billy was exceptional !
Billy was exceptional !! Ask for the lad he will look out for you!! Any car you need he will give you his true opinion and tips
17 July 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Thank you, Boff, for your fantastic review. We’re delighted to hear that Billy provided you with exceptional service and honest advice. It’s great to know he took the time to offer genuine opinions and helpful tips to assist you in finding the right car. Your kind words mean a lot to us and to Billy personally. We truly appreciate you sharing your experience and hope you continue to enjoy your vehicle for many miles to come.
The worst car buying/ownership…
The worst car buying/ownership experience ive ever had, found what i thought to be a good deal on a 19 plate Land Rover discovery sport with 47 thousand miles. Paid for the car in full, collected it an drove it home, the very same night it had a engine management light come on. I was covered under 3 month warranty so was advised to find a VAT registered garage to diagnose, turned out to be a DPF/EGR fault. Was then asked by sytner to get an estimate done, which I did. Work was carried out to fix the fault, sytner stated 3-5 days before the work was paid for to the garage. 13 working days later this still hadn't been paid out. I had the garage questioning me an on my case for the amount which I had to consistently chase sytner for, then eventually made payment. 2 days after having the car back from the first fault, another fault occurred, humming from the back when turning left and right. I then phoned sytner again, they very reluctantly after 3 days of phoning an basically begging them, agreed to take it to my local land rover dealership. Where it stayed for 2 weeks, turned out to be a driveline fault, to do with the rear differential! Sytner we're very slow to deal with this fault, i chased land rover to find out what was going on, land rover then sent me a health report on the vehicle stating the brake pads on the front were om the verge of being dangerous, 2mm of depth. The car had done not even 150 miles of use. Even though it states on sytner select website they dont sell a car without atleast 4mm of brake pad depth. I then spent another 3 days arguing with aftersales they had sold me a car that was misadvertised. Out of 28 days owning this vehicle we got 4 days use from it. This car was for my pregnant partner with whom I have 3 kids with. I'd paid insurance on this car, tax. As we all do. Then find myself paying for ubers for my family to commute to school etc. After begging sytner they very reluctantly accepted my right to return. This is by far, the worst car buying/ownership experience of my entire life. I will make sure every single person I come across i will warn them against ever using this company. I will never even entertain looking at a vehicle that's had anything to do with them. For the love of God if you want to keep your sanity please avoid.
10 July 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Dear Jonathan, We are truly sorry to hear about your disappointing experience with your Land Rover Discovery Sport. This is certainly not the standard we aim to provide, and we understand the frustration caused by the issues and delays you encountered. We would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk, so we can better understand your concerns and discuss them further. Kind regards, Sytner Select Northampton
Everyone was really helpful and…
Everyone was really helpful and friendly especially Louis and Liam would highly recommend choosing sytner to anyone looking for a car
16 July 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Dear Charlotte, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Louis and Liam were especially helpful and friendly throughout your visit. It’s wonderful to know you would highly recommend Sytner Select Northampton to others looking for a car. Your positive feedback means a great deal to us, and we truly appreciate your support. We hope you continue to enjoy your new vehicle for many years to come. Best wishes, The Sytner Select Northampton Team
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