Visited without an appointment and was met by Geani who pointed us in the right direction without being pushy. Both Geani and Louis were professional, polite and helpful ensuring the purchase of our v... See more
Company replied
Location
Switch locationRavens Way, NN3 9UD Northampton, England, GB
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See what reviewers are saying
Nikki and Christiana in the service team know how to get the job done that's all I can say. From a terrible experience with the sales team, they sorted all of our concerns, took back the car to be... See more
Company replied
I viewed a couple of cars recently at the Northampton branch and was pleasantly surprised. There was a very large range of vehicles to choose from and the staff went above and beyond to assist with al... See more
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From the start, I was well looked after by every member of the Sytner staff who dealt with me. Everyone was knowledgeable, friendly and professional with a no-nonsense attitude. I bought the car, whic... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Ravens Way, NN3 9UD, Northampton, England, United Kingdom
4.7
Excellent
3k reviews
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Do not use this company
We brought a car middle of March and have had nothing but issues with it. It has been back to them twice to fix, but went wrong again. Asked to return it as clearly not fit for use, refused a few times. They even told me I needed to arrange for it to go to a dealer , they did not book it in, I had to. They had the car to fix for over a week. The second time they had it all day and at the end of the day said they don’t have the right equipment to diagnose an MG, but reckon they had managed it the week before??!!Then the light came on again and lost power so In the end I turned up at the service centre with the car and said I would not leave till they took it back.
On returned we were made aware that they had added extra warranty on the price but not told us and when we had all the issues no one mentioned we had a 12 month warranty. They also added a charge for gardx when we said we did not want it and they clearly didn’t use it on the car as no aftercare pack was in the car, but they charged for it. On return of the car I had to pay nearly £900 to return it due to these extras. I have made a formal complaint, but this is the second car we have had issues from this store. Do not use.
26 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Dear Helen, We are very sorry to hear about your disappointing experience with your vehicle and the service you received. This is certainly not the standard we aim to provide. We would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk to discuss your concerns further. Your feedback is important to us, and we hope to resolve this matter to your satisfaction. Kind regards, Sytner Select Northampton
Daniel handed the car over quickly and…
Daniel handed the car over quickly and easily, making the whole process smooth and stress-free. Definitely would recommend! 👍
26 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Thank you so much, Liviu, for your kind words and positive feedback. We’re delighted to hear that Daniel made the handover process smooth and stress-free for you. It’s always our aim to provide a straightforward and enjoyable experience for all our customers. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We hope you continue to enjoy your new car and look forward to welcoming you back in the future.
Excellent assistance and guidance through the purchase
Excellent assistance and guidance from Bradley. Some work needing to be done before collection but all organised with minimal stress. Easy process, good service and I will be very happy to maintain a working relationship with this branch at this company. Very happy
23 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Dear Bill, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Bradley provided excellent assistance and that the process was smooth and stress-free for you. It’s wonderful to know you are happy with the service and look forward to maintaining a positive relationship with our branch. Your satisfaction means a great deal to us, and we truly appreciate your continued support. Best wishes from all of us at Sytner Select Northampton.
My experience was far better than I…
My experience was far better than I expected. I dealt with Amy O Sullivan and Louis Hoyte who were great, clear, concise and no BS. I would have no reservation in recommending them as a great point of contact.
22 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Thank you very much for your kind words, Chris. We are delighted to hear that Amy O Sullivan and Louis Hoyte provided you with a clear, concise, and straightforward experience. It’s wonderful to know that they made such a positive impression and that you would happily recommend them as a point of contact. Your feedback is greatly appreciated, and we’re pleased that your experience with Sytner Select Northampton exceeded your expectations. We look forward to welcoming you again in the future.
Purchasing the car was a fab time
Purchasing the car was a fab time.
It’s just a shame that we have had many problems with it, it’s again for the 3rd time back in your service department. Major issues, which include being booked into Audi Northampton for a software update and major part. It’s also booked into an Automatic gearbox specialist at Kettering.
Now without a car we struggle. And no curtesy car available, car could be with you for 3 weeks.
Let’s hope this is the last time it needs looking at.
Regards
Mr Gregory
16 March 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Dear Mr Gregory, Thank you for your feedback. We sincerely apologise for the inconvenience caused by the repeated issues with your vehicle and the lack of a courtesy car during this time. We appreciate how challenging it must be to be without your car for an extended period. We would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk, who will be happy to discuss your concerns further and offer support. Kind regards, Sytner Select Northampton
Really welcoming
Really welcoming, high energy and lovely environment. Very accommodating and Matthew C and Rob were amazing and helped very much. Got my recommendation!
21 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Thank you so much, Britney, for your wonderful review. We’re delighted to hear you found our team welcoming and the environment enjoyable. Matthew C and Rob will be thrilled to know they made such a positive impression and were able to assist you so well. Your recommendation means a great deal to us. It’s always our aim to provide a high level of service in a friendly atmosphere, and your kind words truly reflect that. We look forward to welcoming you back in the future.
Sytner Northampton
Update: the after sales has been appalling to say the least- dealer promised to repair a loose door trim before taking car home and it wasn’t done properly (was taped instead of using clips as promised). Till now we can’t get anyone to sort this out, emails and calls go unanswered. Really poor after sales service!
Dealers are great when they need to get the sale across the line and then it all falls short!
Original review:
Excellent service from Dan K! Thanks for all the assistance.
Recommend this dealership!
19 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Dear Candice, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Dan K provided excellent service and was able to assist you so well. Your recommendation means a great deal to us and we truly appreciate your support. It’s always wonderful to know our customers feel valued and well looked after. We look forward to welcoming you back to Sytner Select Northampton in the future. Best wishes, The Sytner Select Northampton Team
Great service from Billy on arrival
Great service from Billy on arrival. Very friendly professional set up. Car had a couple issue with chip marks that gone professionally for me. Big ollie was fantastic and very professional. Very happy customer.
19 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Dear Shaun, Thank you very much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Billy and Ollie provided you with friendly and professional service, and that the chip marks on your car were expertly dealt with. It’s wonderful to know you’re a very happy customer. Your feedback means a great deal to the whole team at Sytner Select Northampton. We look forward to welcoming you back in the future. Best regards, Sytner Select Northampton Team
Mercedes C200H estate
We had a fantastic experience purchasing our Mercedes C200H Estate from Matt and Bradley. They were extremely patient and gave us a fantastic deal very quickly, that we couldn’t refuse!
The car had a few small cosmetic issues on delivery, but again Matt and Bradley went out of their way to rectify this for us.
5 star experience, thank you guys!
16 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Thank you so much for your kind words, Vithusana. We’re delighted to hear that Matt and Bradley provided you with a fantastic deal and excellent service throughout your purchase. It’s great to know they were able to promptly address the cosmetic issues and ensure your satisfaction. Your 5-star review means a lot to us, and we’re thrilled you had such a positive experience with Sytner Select Northampton. We hope you enjoy your Mercedes C200H Estate for many miles to come!
I had a wonderful experience with Billy…
I had a wonderful experience with Billy today. He was helpful from the moment I arrived and I walked away with the exact car I was looking for. Thank you!
18 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Dear Debbie, Thank you ever so much for your kind words. We’re delighted to hear that Billy was able to assist you so effectively and that you found the exact car you were looking for. It’s always our aim to provide a helpful and enjoyable experience from start to finish. Your feedback is greatly appreciated and serves as a wonderful encouragement to the whole team. We hope you enjoy your new car and look forward to welcoming you again in the future. Best wishes, Sytner Select Northampton
Good experience
“Recently, I completed a part exchange at Synter Northampton, and I had a great experience throughout the process. Sam did an excellent job helping me go through all the numbers clearly, making sure I got the best deal possible, and explaining all the services that were available to me. He also helped set everything up smoothly, which made the whole experience stress-free and straightforward. I really appreciate all of his help and professionalism, and I’m looking forward to enjoying my new car on the drive back home.”
17 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Dear Dr Khawaja, Thank you very much for your kind words and for sharing your positive experience with Sam and the team at Sytner Select Northampton. We are delighted to hear that the part exchange process was clear, straightforward, and stress-free. It’s wonderful to know that Sam’s professionalism and support made such a difference. We hope you enjoy every moment in your new car and look forward to welcoming you back in the future. Best wishes, Sytner Select Northampton Team
Great customer service especially from…
Great customer service especially from rob really helpful and friendly
17 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Dear Annabel, Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that Rob provided you with such helpful and friendly customer service. It’s always wonderful to know our team is making a positive impression. Your feedback is greatly appreciated and motivates us to continue delivering the best experience possible. We look forward to welcoming you back to Sytner Select Northampton in the future. Best wishes, The Sytner Select Northampton Team
Rob was very helpful with looking at my…
Rob was very helpful with looking at my new car and purchasing the car. The process was really smooth and quick.
17 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Thank you very much for your kind words, Kayne. We’re delighted to hear that Rob was able to assist you effectively and that the entire process of purchasing your new car was smooth and quick. It’s always our aim to provide a seamless experience for our customers, and your feedback is greatly appreciated. We hope you enjoy your new vehicle and look forward to welcoming you back to Sytner Select Northampton in the future. Wishing you many happy miles ahead!
Rav was amazing at helping me find a…
Rav was amazing at helping me find a car. Very helpful and very good knowledge. Didn’t feel pressured into anything and very understanding.
17 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Thank you so much, Amelia, for your kind words. We’re delighted to hear that Rav was able to assist you so well and that you felt comfortable throughout the process. It’s important to us that our customers never feel pressured and always receive knowledgeable and understanding support. Your feedback means a great deal, and we’re pleased that your experience with Sytner Select Northampton was a positive one. We hope you enjoy your new car and wish you many happy journeys ahead!
Reply from Sytner Group - Sytner Select Northampton
Dear Kirsty, Thank you ever so much for your kind words. We’re delighted to hear that Matt and the team at TWD provided you with brilliant service. It’s always our aim to ensure every customer feels valued and well looked after. Your positive feedback truly means a lot to us and encourages the whole team to continue delivering the best possible experience. We hope to welcome you back to Sytner Select Northampton in the future. Best wishes, The Sytner Select Northampton Team
Ollie was very helpful
Ollie was very helpful with the purchase of my new car at the car event northampton synter.
16 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Dear Tayla, Thank you very much for your kind words. We’re delighted to hear that Ollie was so helpful during your car purchase at the Northampton event. It’s always our aim to provide excellent service and make the buying experience as smooth and enjoyable as possible. We hope you are thoroughly enjoying your new car and look forward to welcoming you back in the future. Please do not hesitate to get in touch if you need any further assistance. Best wishes, The Sytner Select Northampton Team
Ollie looked after us and made it as…
Ollie looked after us and made it as smooth as possible 👍🏻
16 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Thank you very much for your kind words, Damon. We’re delighted to hear that Ollie was able to make the process as smooth as possible for you. It’s always our aim to provide a seamless and enjoyable experience for all our customers. Your positive feedback is greatly appreciated and will be shared with Ollie and the team. We hope you continue to enjoy your vehicle and look forward to welcoming you back to Sytner Select Northampton in the future.
Reply from Sytner Group - Sytner Select Northampton
Dear Kieran, Thank you very much for your kind words. We’re delighted to hear that Josh and Alex were able to assist you so effectively. It’s always our aim to provide a helpful and positive experience for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. Should you need any further assistance in the future, please don’t hesitate to get in touch. Best wishes, The Sytner Select Northampton Team
Walked in drove out
Big Ollie and little Jonathan were fantastic amazing service !!!!
16 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Thank you so much, George, for your fantastic review! We’re delighted to hear that Big Ollie and little Jonathan provided you with amazing service. It’s always our aim to ensure every customer feels valued and well looked after, and your kind words truly mean a lot to the team. We hope to welcome you back to Sytner Select Northampton in the future. Thanks once again for taking the time to share your experience with us.
Tye and Matt were absolutely amazing…
Tye and Matt were absolutely amazing from start to finish no pushy sales no pressure just normal people. Thanks guys you have been exceptional. Happy days 🙂
15 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Thank you so much for your kind words, Nigel. We’re delighted to hear that Tye and Matt provided such a positive experience without any pressure, just genuine and friendly service. It’s always our aim to make every customer feel comfortable and valued throughout their journey. Your feedback truly means a lot to the team. Wishing you many happy days ahead with your new vehicle. Thanks again for choosing Sytner Select Northampton – we really appreciate your support!
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