Sytner Group - West London Audi Reviews 1,273

Warm welcome from the team, and work done efficiently and in time.

GREAT - availability of taxi service - to and from home.

NOT SO GOOD - Booking of service on phone - Quite frankly, the system is appalling. I went through the questions three or four times and could still not get anyone to answer my question.
If I had not needed an MOT in a hurry, before going on holliday I would have transferred to another Audi dealer.

Unfortunately, this visit was far from professional. I brought my car in for a service and received it back with several amber advisories noted on the report. However, I was later told that some of those issues would actually result in an MOT failure.

After getting the problems fixed, I booked the car back in for a retest. I was kept waiting all day, and when I finally spoke to Rajesh, a staff member , his attitude was rude and dismissive. The interaction felt unnecessarily unpleasant, with a noticeable lack of professionalism.

It’s a real pity, as I’ve never had such a negative experience here before.

Good experience from the beginning and kept up to date for the duration the car was with them on the progress and timescales. Staff were pleasant and welcoming. Not sure it could have gone any smoother!

Thank you vm

Always amazing service, taking all the stress away. Fabulous team and well taken care of as a customer.

Anoop looked after me well. Was able to secure me a discount on my tires and the brakes, and kept me well informed throughout the process.

I was greeted in a friendly manner by the car and the desk team. Anoop came and saw me at table 12 promptly and confirmed what was to be done with my car. No surprises and very smooth.
The work was done to schedule and I drove away happy having had the chance to do some work on my laptop.

The best price for my car to be serviced across the whole Audi group so very happy there. Raj, my service agent was a pleasure to deal with and the guy in the car washing department treated my car like his own. First class service all round.

excellent communications before during an after the service, highly recommend West London Audi Synter Group and my service advisor was Anoop Narayanan

Sales person was abrupt and very dismissive. I asked for a quotation for repairs 4 times, was bounced around to different people, and it was only because of the forecourt manager’s efforts (after my service was completed) that this was addressed. Once he supported this, I received a quotation for parts to order, and a cost on labor from the internal team. Obvious that the receptionist, forecourt and back office are the ones that provide the real service in this location (100%). Disappointing

Excellent and efficient service for my car. Friendly staff, nice coffee and keep you up to date. I would highly recommend!

Paris who was in charge of my vehicle was extremely, courteous, friendly and knowledgeable.

Unfortunately the previous ladies on reception 6 months ago have left to work in other departments.

Their replacements clearly didn't want to be there, were rude, stroppy and unhelpful, which put a dampener on the experience as I had a waiting book as my car was being serviced!!

I had my car serviced at West London Audi yesterday and was very pleased with the experience. Everything was handled efficiently from start to finish. The staff were professional, friendly and well organised, and both the handover and collection were completed with minimal waiting time. The whole process felt smooth and straightforward. Thoroughly recommended.

There was no update from service team I have to call couple of times to get hold of them

Very professional, high‑quality, and personable customer service throughout. My car was serviced promptly, and I was immediately provided with a clear update on any future work required. I also received an email confirmation that included a video of my car inspection, which was unexpected and extremely helpful. The complimentary valet service was a lovely touch and very much appreciated. Thank you, West London Audi, for such an excellent overall experience.

We have received a brilliant customer zero from Kash Riaz when we bought our new car recently. We have been their customer for long time but the service we received this time was unbeatable. He looked after the process from the start very well and went beyond the expectations. Really satisfied and recommend..

My advisor was informative and perfect for me!

Very well organised set up and a very welcoming team.

Staff very helpful and informative throughout