Melanie Ambrose is incredibly caring, trustworthy, and sincere. Nothing was ever too much trouble, and everything was handled promptly and professionally. Thank you for all your help and support throu... See more
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I had a really pleasant experience with Audi Service and would like to say a special thank you to Anup for looking after me so well. He was incredibly helpful, prompt in arranging my service appointme... See more
This is my most pleasant experience with car maintenance. Early booking, reminders, ease of leaving the car (I was in a hurry, and it only took 15 minutes). I changed the oil, filters, brake fl... See more
The agent helping us is excellent and deserves her own 5 star review. The car had only one set of keys ( a spare set promised), no Audi Connect card ( a new one ordered and delivered ( thank you Melan... See more
Company details
- Car dealer
- also in
- Used car dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
958 Great West Rd, TW8 9BQ, Brentford, United Kingdom
- 020 8380 4000
4.6
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Sytner Group - West London Audi
Dear Martin, Thank you very much for taking the time to leave your review. Should you require any further assistance, please do not hesitate to get in touch. Kind regards, West London Audi Team
great friendly service
29 September 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear NikkiB, Thank you ever so much for your wonderful 5-star review. We truly appreciate you taking the time to share your positive feedback and look forward to welcoming you back in the future. Best wishes, West London Audi Team
As always great customer service and…
As always great customer service and always an added bonus when in the seating area and the original sales and finance managers recognise you and come over for a chat
29 September 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Norman, thank you very much for your kind words. We are delighted to hear that you consistently receive great customer service from our team. We look forward to welcoming you back soon.
Something went wrong in the running of…
Something went wrong in the running of the service department that day, but my service rep proactively addressed this as best he could
25 September 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Susan, thank you for your thoughtful feedback. We sincerely apologise for the issues you encountered with our service department on the day of your visit. We look forward to welcoming you again in the future.
Reply from Sytner Group - West London Audi
Dear Wieslaw, Thank you very much for your kind words and for taking the time to leave a 5-star review. We look forward to welcoming you back in the future. Kind regards, West London Audi Team
Reply from Sytner Group - West London Audi
Dear Francesco, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that your experience was great throughout. We look forward to welcoming you back to West London Audi in the future. Best regards, The West London Audi Team
Reply from Sytner Group - West London Audi
Dear Alexander, Thank you ever so much for your kind words. We’re delighted to hear you had such a great experience with our team and found the service efficient. Wishing you all the very best with your Audi. Kind regards, West London Audi Team
Simran
Simran was incredible, made the whole sales process enjoyable
25 September 2026
Unprompted review
Reply from Sytner Group - West London Audi
Thank you very much for your kind words, Will. We’re thrilled to hear that Simran made the sales process enjoyable for you. We hope you continue to enjoy your new Audi and look forward to welcoming you back in the future. Thanks again for your lovely review.
A memorable and enjoyable experience…
A memorable and enjoyable experience purchasing a car with Audi. Telmo made it easy for me and a seamless process from choosing the vehicle I wanted to driving it out a few weeks later. Would recommend!
24 September 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Antonio, Thank you ever so much for your kind words. We truly appreciate you taking the time to share your experience and look forward to welcoming you again in the future. Best wishes, West London Audi Team
Excellent service
Excellent service from Raj, who patiently helped me resolve my issues. Also, shout out to Jagdev for squeezing me in to their schedule because I was about to leave for a holiday.
23 September 2026
Unprompted review
Reply from Sytner Group - West London Audi
Thank you, Kaiomurz, for your kind words. We truly appreciate you taking the time to share your experience and hope to assist you again in the future. Safe travels on your holiday!
Ermal was exceptional and very helpful
23 September 2026
Unprompted review
Reply from Sytner Group - West London Audi
Thank you ever so much for your kind words and wonderful review. We look forward to welcoming you back to West London Audi in the future. Thank you once again for sharing your experience.
Impossible to speak to anyone to book…
Impossible to speak to anyone to book car in or ask a question. Not even possible to speak to a car sales person ….. lost car sales guys, lost customers. Look after your (long standing) customers, this is no way to run a business
8 September 2026
Unprompted review
Reply from Sytner Group - West London Audi
Thank you very much for your kind words. We truly appreciate you taking the time to share your positive feedback and look forward to welcoming you back in the future. Your support means a great deal to us.
Very good professional service from the…
Very good professional service from the team, special thanks to Ermal Shaqiri for his support and seamless communication.
21 September 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Cuneyt, Thank you very much for your kind words and positive feedback. Your recognition means a great deal to the entire team here at West London Audi. We look forward to welcoming you back in the future. Warm regards, West London Audi Team
Timing was very good
21 September 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Peter, Thank you very much for your kind words regarding the timing of your visit. We truly appreciate you taking the time to share your experience. We look forward to welcoming you back to West London Audi. Best wishes, West London Audi Team
Brilliant from enquiry to pick up
Dagmara was brilliant from beginning to end, always super responsive and clear in all comms. Made the whole purchase experience for my mother a delight.
1 September 2026
Unprompted review
Reply from Sytner Group - West London Audi
Thank you so much, Jas, for your wonderful feedback. Your kind words are truly appreciated and passed on to the whole team. We’re thrilled that we could make the experience a delightful one for you both. Thank you again for choosing West London Audi.
Friendly environments & top notch…
Friendly environments & top notch professionalism!
19 September 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Richard, Thank you ever so much for your kind words. We are delighted to hear that you found our environment friendly and our professionalism top notch. Your support means a great deal to us. Kind regards, The West London Audi Team
Smooth and hassle free as always and…
Smooth and hassle free as always and Ciprian Pop goes extra mile to look after his customers.
Would strongly recommend west audi london to everyone
18 September 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Saima, Thank you ever so much for your kind words and glowing recommendation. Your continued support means a great deal to us, and we look forward to welcoming you back to West London Audi in the future. Warm regards, West London Audi Team
great experience all round
Very easy to check in. Great attention from Ciprain who explained all options very professionally. Also a nice environment to wait in.
15 September 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Fraser, Thank you very much for your kind words and positive feedback. We’re delighted to hear that Ciprian provided clear explanations and professional service during your visit. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Promt attention to customers
Promt attention to customers. Courteous behaviour.
14 September 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Haresh, Thank you ever so much for your wonderful 5-star review. Your kind words are very encouraging and inspire us to maintain the excellent service our customers deserve. We look forward to welcoming you back in the future. Best wishes, West London Audi Team
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