I had my car's annual service, it went very smoothly. I had a good experience, I was sent a video of the underside and engine of the car with commentary. Mr Ermel Shaqiri was very friendly and knowle... See more
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I usually deal with Wimbledon Audi who are extremely poor at communication. West London Audi are the total opposite and I'm happy to go out of my way to use them instead. Sam was great and explained t... See more
Great friendly staff and service. It’s a shame there isn’t a collection service or courtesy car offered as the garage is in an awkward spot with limited transport links.
Always a good experience with West London Audi. This visit was for a service and MOT and I was able to wait while they did it. All the staff I encountered were very friendly and welcoming. Special men... See more
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
958 Great West Rd, TW8 9BQ, Brentford, United Kingdom
- 020 8380 4000
4.6
Excellent
1k reviews
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wait almost one hour to collect my car
25 March 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Fu Zhe, We sincerely apologise for the delay you experienced when collecting your car. We appreciate how frustrating it must have been to wait almost an hour, and this is certainly not the standard of service we aim to provide. Thank you for bringing this to our attention and we hope to make the experience more positive in the future
Poor Audi Service
I brought my Audi in for what I expected to be a straightforward service and left feeling completely misled and let down. I was initially quoted around £5,000 of extra work on top of the service, which was a real shock and made me seriously worry about the condition of my car. Only when I mentioned that I had an Audi warranty did most of this “urgent” work suddenly vanish, apparently fixed by a simple system reset. That swing from thousands of pounds of work to almost nothing has left me feeling that the original quote was neither transparent nor trustworthy.
The whole experience was made worse by the lack of communication. I had to constantly chase for updates, and no one ever clearly talked me through the supposed issues or asked if I even wanted the additional “recommended” work carried out. When I was finally told my car was ready, there was no proper explanation of what had actually been done, how the problems were resolved, or why the original quote was so high, just a quick comment that the service agent would follow up – which never happened.
To make matters worse, after this experience I filled out a contact form on their own website to give them a chance to respond directly, and I still have not received any reply. Being ignored even at that stage has left me feeling frustrated, undervalued as a customer, and with very little confidence in this service centre. I would strongly think twice before bringing my car back here or recommending them to anyone else.
UPDATE
Since that visit, the same warning light has now come back on. This clearly suggests that the underlying issue was not properly identified or resolved. I have telephoned West London Audi on multiple occasions to book the car back in, and each time I have been told that someone would call me back to arrange an appointment. To date, no one has called me back and no appointment has been made.
This is on top of the earlier poor communication, the lack of explanation at handover, and the fact that I previously submitted a contact form via your website and never received any response. Taken together, this gives the impression that my concerns are being ignored and that there is little regard for customer safety or aftercare.
11 March 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Mick, We sincerely apologise for the experience you have described and understand your frustration regarding the communication and transparency of the service. This is not the standard we aim to uphold and I know our service team are in direct contact with you to address any outstanding concerns and work towards restoring your confidence in our service centre. Kind regards, West London Audi
Reply from Sytner Group - West London Audi
Dear Cynthia, Thank you very much for your kind words. We are delighted to hear that Cyprian was very helpful during your visit. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Very good service
19 March 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Vira, Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our service very good. We look forward to welcoming you back in the future. Best wishes, The West London Audi Team
A most satisfying experience at West London Audi
Long serving staff a sign of a good employer. Car received immediately on driving in by friendly courteous receptionist. Soon after taking a seat Anoop sat with me and explained the procedure, which I agreed and he gave me what turned out to be an accurate estimate of completion time. I had decided to wait and read a book with occasional drinks from the self service machine (free) with so many options from coffees to hot chocolate. All extremely civilised. Members of staff who recognised me from previous years stopped to say hello. On completion the car was driven up for collection and the complementary valet made it look like new. All in all a very satisfying experience.
18 March 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Michael, Thank you for your kind and detailed review. We are delighted to hear that Anoop and the team provided you with a friendly and efficient service, making your visit so enjoyable. Your satisfaction means a great deal to us. Best wishes, West London Audi Team
Reply from Sytner Group - West London Audi
Dear John, Thank you very much for your kind words. We are delighted to hear that you found our service both efficient and courteous. We look forward to welcoming you back in the future. Best regards, West London Audi Team
First Class
First Class, polite and informative. With no hint of trying to create unnecessary work.
This is how personal service should be conducted.
Thank you.
20 March 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear BJ, Thank you ever so much for your kind words. We very much appreciate you taking the time to share your experience. Kind regards, West London Audi Team
Appreciation for Exceptional Service
I truly appreciate the excellent service provided during my recent visit. A special thanks to your representative - Anoop, who handled everything with great professionalism and care. It made the whole experience smooth and reassuring.
16 March 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Sathya, Thank you very much for your kind words and for taking the time to share your experience. Your positive feedback is greatly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you back to West London Audi in the future. Kind regards, West London Audi Team
Exceptional Customer Service
Anoop the agent assigned to my car getting booked into West London Audi service was absolutely brilliant from letting me know on exactly what is going to happen to going above and beyond when I collected the car to fix the broken oil cap and rebooked me in to complete the job to an excellent standard.
12 March 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Tina, Thank you very much for your kind words. We are delighted to hear that Anoop provided such excellent service throughout your visit, keeping you informed and going the extra mile to ensure everything was completed to a high standard. Your feedback is greatly appreciated and motivates us to continue delivering the best possible care to all our customers. Kind regards, West London Audi Team
Reply from Sytner Group - West London Audi
Dear Ardita Fabrizio, Thank you very much for your kind words and for taking the time to share your experience. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at West London Audi. We look forward to welcoming you back in the future.
We always get a very good service from…
We always get a very good service from Audi
12 March 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Nichola, Thank you ever so much for your kind words and for taking the time to share your experience. Your continued support means a great deal to us, and we look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Reply from Sytner Group - West London Audi
Thank you very much, Mani, for your kind words. We are delighted to hear that Ciprian Pop has made such a positive impression and has been a great asset to our business. We appreciate you taking the time to share your experience and look forward to welcoming you back to West London Audi in the future. Your support means a great deal to us.
I went for service and MOT
I went for service and MOT, the problem I fidn with any dealership is that they shoud do full service not half...So audi west London you could do better as we driving your brand.... doing a basic oil change and also not changing other things when you do teh service on a customer's car is shameful...
Also nto to mention that you telling them to check some things you noticed they do not even have a look at it I definitely will go again to audi dealership is just overpriced for no reason with very basic service nothign special there.
Not good Audi not good!
13 March 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear George, We are sorry to hear about your disappointing experience at West London Audi. We always aim to provide a comprehensive and high-quality service to all our customers, and it is regrettable that you felt this was not the case. Your feedback is important to us in helping to improve our service in the future. Kind regards, West London Audi Team
We had a great experience at Audi whist…
We had a great experience at Audi whist shopping for our new car. The sales assistant Amir was exceptional and was really helpful in guiding us to our desired car. Couldn’t thank him enough. Would definitely recommend buying at Audi west London with Amir.
13 March 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Nargis, Thank you ever so much for your kind words and for taking the time to share your experience. Your recommendation means a great deal to us. We hope you enjoy your new car and look forward to welcoming you back in the future. Best wishes, Audi West London Team
Service
Booking, reception staff and Daniel, who oversaw the service, were all excellent. Many thanks.
13 March 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Philip, Thank you very much for your kind words and for taking the time to share your experience. Your feedback is greatly appreciated, and we look forward to welcoming you back to West London Audi in the future. Many thanks once again for your lovely review.
Very helpful and profesional staff.
12 March 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Razvan, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Reply from Sytner Group - West London Audi
Dear Anna, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Reply from Sytner Group - West London Audi
Dear Taj, Thank you very much for your kind words. We are delighted to hear that your experience with West London Audi was seamless. We look forward to welcoming you back in the future and hope to continue exceeding your expectations. Best wishes, The West London Audi Team
Kudos to Anoop and Audi West London
I arrived there before the appointed time and was attended to immediately. The business lounge facilities were excellent and enabled me to work from there whiles waiting for my car to be serviced. Anoop was really attentive and ensured my car was delivered before the estimated finish time. He gave me great advice and also washed my car for me.
6 March 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Sam, Thank you very much for your kind words and for taking the time to share your experience. Your feedback is greatly valued, and we look forward to welcoming you back to West London Audi in the future. Best regards, West London Audi Team
The seals team were helpful and offered…
The seals team were helpful and offered experience advise and guideline.
The range of vehicle wre good, even the though I had already decided that I wanted to purchase a Q5 SUV, the different configeration, finishes was impressive.
5 March 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Wing Leong, Thank you very much for your kind words. We are delighted to hear that our sales team provided helpful advice and guidance throughout your experience. Your feedback is greatly valued, and we hope you continue to enjoy your new vehicle. We look forward to welcoming you back in the future. Best wishes, West London Audi Team
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