T-Mobile Reviews 7,137

What happened to T-Mobile, my bill is usually around $190 per month, I called her just to do some updates and the first agent a smart mouth hung up on me! No reason to hang up on me started out a very good conversation but apparently he wanted to go home and maybe he was getting off work so he decided just to hang up on me! What is that! A smart mouth! As soon as I pay my phone off and unlock it I'm out of here! Been with them 7 years I'm not going to put up with this smart mouth

after 13 years I canceled on 3/14/26 They are now charging me $201 saying the number didnt fully port over to verizon till after 12:01am on 3/15/26 so there for i now owe for a full months bill even tho i wasn't allowed to use the app or anything. . My new phone worked with my number on 3/14, I called to verify it was canceled was told i was fully paid and would even get a refund for being over paid . Definitely don't use tmobile. they are now trying to scam me out of a full month's bill when I was no longer a customer.

Have a 2nd line for business that rarely works. Called today to get pin to transfer service to another company only to be on hold for over an hour with no resolution. Before being put on hold I was told that my business # was connected to an apple watch, however I don't own an apple watch nor an apple phone! Go figure! Stay far away from T-mobile!!!

As a New Year’s resolution, I had been cutting down bills to better my family. I received a flyer in the mail from T-Mobile, stating they could lower our monthly bills by half and give a free iPhone for people switching from another phone carrier and I was thinking about leaving Verizon, the phone company we’ve been with for 14 years.
I called the number, spoke with Nolan from T-Mobile. He said we could keep all of our numbers and that he could get our bill down over half of what we were paying with Verizon! He asked if he could go ahead with it and make us official T-mobile customers. I told him more than likely but that I would have to talk it over with my husband first.
My husband and I decided we had been with Verizon for so long that we were going to stay. I called T-mobile several times to tell them this but they could never figure out who I should talk to because I did not have an account for them to refer to.
About a month later, I received a letter from T-mobile, not a bill (since I never had a bill from them)….a letter stating that I owed them $601.50 and if not paid, it would be referred to a collection company. ARE THEY SERIOUS!?!?
I immediately called T-mobile. I asked what this was for. They said for phone service with them. However, they could not pull anything up because there was no account. There had never been any phone service with them. The girl kept telling me that I must pay the money or else. I asked to speak with a supervisor. She laughs at me and tells me that a supervisor is going to tell me the same thing as she is, but I insist to be put through to one. I wait for over an hour. The supervisor finally speaks with me and I tell him this unbelievable story. He apologizes profusely, says that he will call his supervisors, get to the bottom of this misunderstanding and call me back within a week. He calls me back as he said, I missed the call and he leaves a message telling me that he has reached his supervisors and they are in agreement that they have done nothing wrong and that I owe T-mobile $601.50!!
My next call was to the FCC to file a complaint against T-Mobile. I’d like to say I dodged a bullet when I didn’t get service with them, but it was a very expensive bullet. I have never heard of owing a phone company any kind of money, let alone $601.50 when I never had phone service through them!
How is this even legal for T-Mobile to charge me for no services rendered and then threaten to ruin my credit if I don’t pay? I’ll pay an attorney before I ever pay T-Mobile one cent!!!

I have 2buisness accounts. I asked for new routers on 1. I asked specifically did you get the correct account? They assured me yes. They did not. wrong account right routers. I have been trying to get the accounts straight since NOVEMEMBER 2025. they had me go to a store take time from work and the store wouldn't take it back because no label was created. they told me that they would send a label none sent till today. They said that they would charge me $50 they ended up charging me 150$ i have been emailing for weeks with bradley.stern1, todd.schliewen1 AND A GENERIC responder from their offshore office. I have had nothing fixed. this company has fallen so far off the rails. I am now being charged for these routers and they wont send a label asking me to fill out paper work at a link that they did not provide.

everything is just bad, they make it hard for you to get access to your account if your phone is broken regardless of knowing all information, pin included. your upgrades are down right ridiculous. on top of that your customer service can never do anything besides say you will have to goto a store in person, like whats the point of even having customer support if they cant fix a dang thing.

I just called

I asked for eSIM service and decided to cancel. They didn't cancel the service and and charged me. I called back to cancel and get a refund they said a refund will be given by the next billing date and cancelled the service. A month and some days later no refund. I called back and was told they can't find the order number and asked for a reference number for the previous call. I never thought to get a reference number since the calls are recorded. I'm just frustrated and wouldn't recommend T Mobile to anyone.

Well, this is the latest contact with 611 or T-Mobile Money! 20yr dedicated customer and content until last 9/25 when T-Life app was ready to exit the think-tanks that put it together .. awesome, if it totally worked it's potential. Onto the Money account to where it's been an abortion from day 1 of switchover, at least for me, it was! Now, right back to the 'cannot sign into money account either APP or Browser, neither works.

If I could give a negative star I would definitely do it. I closed my account it seems on the first day of service and they charged me for the whole month that I didn't have service. I could understand if they charged a prorated day or 2 but a whole month. This is called robbery and people need to pay attention and complain so they stop robbing people blindly. Also reason i changed also is because they're always changing the charge amount without previous notice. TMOBILE IS A ROBBERY

poor customer service, billing discrepancies, and unexpected fees. While many users report excellent, reliable service, others express frustration with deceptive promotions and difficulties canceling services.

The service worked decently in the States but as soon as I start travelling I'm in a bind. The Wifi calling doesn't work and I cannot get text messages despite there message to me when I land in, e.g., Japan. I spent 3 hours calling from a plan that forces me to pay to the USA to try to resolve the problems and it has been absolutely hell. They want to send a text to confirm your account but the problem is the phone won't accept texts in a foreign country. I am beyond furious and will be looking for another carrier when I return to the USA. How a service can have a setting "Wifi Calling" and when you click it to toggle it on, you get an error message "Contact your carrrier, T-Mobile" and then they can't help you in 3 hours is disgusting.

Horrible customer service. They lie and tell you what you want to hear to get you off the phone.

Didn't want to give 1 star!! Worse customer service ever/rude staff and I changed to AT&T and so far a world of difference and hope no one has to go through the problem of dealing with a bad company like T Mobile!! STAY AWAY!!!

I signed up for the risk free 15 day home internet trial. On day 14 I had tried everything I could to improve the signal but it remained poor. I went on live chat to cancel and was told that it had been 16 days since my trial began. Therefore, I would be charged. I said that it had, in fact, been only 14 days since I took delivery of the internet equipment. I was informed that the trial period begins on the day the order is placed. I explained that I can't trial equipment that I didn't have possession of and that this was a blatantly deceptive policy. I was told that an exception would not be made and that I would be charged. This interaction took well over an hour over live chat, BTW. This business is as sleezy as it gets. Stay away and tell a friend.

We were with T-Mobile for 16 almost 17 months and we paid off our phones at the 2-year mark and for 4 months they kept charging us $18 and some change for the phones that we had just paid for for two years at $9 and some change each two phones and then we decided that since they weren't going to take the 18 and some change off on the fourth month we decided to go to a different company they also got a full month paid in full and we didn't even have their service for a whole month but yet they got the money almost $100 and now they're trying to make us pay eight more dollars when they really owe us $72 and some change for overcharging us this is the type of business apparently T-Mobile has and their customer service is the lousiest customer service I've ever experienced in my entire life I'm 67 years old and let me tell you this was the worst experience we've ever had with a cell phone company never go back never buy any of their products ever ever again and if you do you're going to regret it we do now stop sending me $8 bills T-Mobile because I'm not going to pay it you owe me money for overcharging me for the phones we bought !!!!!!!!! As far as I can remember I think our service started April of 2023and we ended it in 2026 because they would not take the extra money they were taking out of our bill that would be the phone charges for the phones we bought they would not take it off I called several times and nobody seemed to care that's the typical customer experience they don't care they smart talk you and smart talk you and tell you well there's nothing I can do that's the kind of service you get stay away from T-Mobile they suck and they owe me $72 and some change!!!!!!!! They're stupid calendar down below would not even go back far enough to 2023 how typical crappy service crappy website crappy review place crappy all around !!!!!!

I had one of the worst experiences I have ever had with T-Mobile, and I feel it is important to warn others before they make the same mistake.

From the very beginning, I was offered multiple promotions and pricing guarantees that were later contradicted by other employees. It became clear that misleading information was being given just to secure the sale. What was promised initially never matched what I was actually charged.

Over time, my bill kept increasing with no clear explanation. After approximately three years, none of the “promotional” pricing remained, and my bill became significantly higher than expected. When I contacted customer service, no one — including managers — was able to clearly explain the charges or take accountability.
The customer service experience was extremely disappointing. I encountered poor communication, lack of transparency, and a complete absence of solutions. I spent time trying to resolve billing issues, but no one was able to identify why the charges were so excessive.

When I decided to cancel my lines, I did so before the next billing cycle to avoid additional charges. Despite this, I continued receiving bills with new charges that made no sense. It felt like I was being charged endlessly without justification.
On top of that, the home internet service was unreliable, with frequent signal issues. I was understanding when service problems happened, but when I needed help with billing, I received no support at all.

Due to misleading promotions, excessive billing, poor customer service, and unreliable service, I was forced to switch to Verizon for better pricing and reliability.
This experience has caused financial stress and frustration, and to this day, I still have no clear explanation for the charges I was billed.

I would not recommend this company to anyone.

T mobile made it almost impossible to change providers. The only reason I even left after years was to join my fiancés provider for simpler billing and their provider was significantly cheaper (by over $100/mo) for me to join hers. Long story short, t mobile had a cow, tried to get me to stay and when I explained they weren't happy. They sent a survey, I answered honestly. They made my device payoff a fight, locked my app access and then emailed saying I need to pay the bill in the app. I called a lot over and over to deal w the bill and inform them the situation with access. The lady was rude and again wanted to only know why I left and said you need to pay this bill in full. I explained the billing dates compared to when I left and this couldn't be the final bill, and explained I had a concern w the late fee when I had no statement. She said when you're ready to pay use the app and told me the late fee cannot be taken off. I asked for her manager, she put me on hold for a very long time and came back to say her manager was in a meeting, call back later. The app still wouldn't let me access anything as the account was technically closed. 1 week later, today I received a collection notice for the bill after I've been trying to sort it all out with them this whole time.

I have the worst experience with this company they give you a promotion and then they blackmailing you. Do not buy anything from them, Amazon 1000 time safer. I will move all my lines to another carrier as soon as I’m back from my trip.

I have already prepared a formal written dispute regarding a $527.68 roaming charge due to repeated misinformation from multiple representatives.