T-Mobile Reviews 

DISASTER.

disaster service, 1 month tried to cancel or fix internet, no success yet. calling each day talking 1 hour each day and still dont have internet that can provide above 30mb wifi. while paying for 1000mb. I am counting days to cancel contract with TMOBILE and never order again anything from them.

I have tried t mobile house internet and I regret, I would give negative star if it was possible. Imagine I am having issues with internet for long time and cant even cancel it. as if contract is only applicable to me and not to provider of internet. more than a week calling almost everyday and getting different explanations each time I call. Awfull service. never try it. Just never try it if you read this.

Lied to on multiple occasions by customer service representatives. Now locked into a 2 year contract that I don't want. I will never recommend T-mobile to anyone.

I am moving from my home to another address and I asked them to move my internet. They moved 1 month in advance and they blocked my current internet. And also they are making me pay for it. Today a customer service person closed the phone on my face. Dont ever buy any service form t mobile. They are the worst provider ever on earth.

They have made lots of mistakes when creating my contract, making me go to the store and call the klantservice over and over again. They are unable to solve the problem themselves.

You have to wait for a long time on the phone to contact them and then they told you that you have to wait 2 weeks for a technician to visit you to fix your internet problem...And then the technician won't show up and you can't even contact them to say that because you have to hold on the phone and no one ever replies! And this is during a home office period! Stay away!

I would have given it a 0 if I could!!!! AWEFUL

Do not use this service. no phones in store online order an absolute mess\. stay away!!!!!!!

The worst customer service by far! You have to wait for a long time on the phone to contact them and then they told you that you have to wait 2 weeks for a technician to visit you to fix your internet problem... until then you have to wait without an internet connection... during a home office period! Stay away!

First of the quality is really low for the home internet. The mobile subscription does not cover the whole EU as the Vodafon does.
You ask to cancel your subscription at certain date and they just ignore it to stretch the time as such that it falls to the next month.
In addition, I have cancelled my subscription and sent the modem back to T-Mobile. However, they claim that they have not received that and of course, there is no evidence that they have not received the modem! They charged you for 75 Euros and that is the way how their business model works!
There is no point for people to keep the useless modem at home however, since you have already cancelled your subscription they will try to get money from your bank account as much as they can!
Never ever getting any subscription from this provider again!

T-mobile’s services (internet and mobile) work quite well and coverage is good in the Netherlands, BUT….. customer service is unfortunately dreadful to the point of non existence.
They have a long way to go before becoming competent as a service company.

They don't even deserve one star. Maybe the worst internet provider from the market. I bought their internet tmobile house service and after 1 month I still didn't have the internet and they keep saying excuses. They don't care about their customers.

Can't give a zero or even negative values hence had to unfortunately give them at least 1 star. This company has made a joke about thuis Internet. False promises all the way and THEY DO NOT HAVE ANY SERVICE, NO SERVICE PROVIDED. we got home Internet since 9th September and already don't have Internet for 6th time in this month. Once you call them they keep on issuing tickets but then say the team is busy for a week. What a joke? They expect me to silently sit without Internet for a week before they can even have a look. This is the 4th such incident within this month. Useless company and useless service. On top of that, their technical staff tells me we can't do much.
Please avoid at any cost, rather live without Internet that's better than having to drain your mental strength with these guys.

One of the worst experiences I’ve ever had. Contacted chat support about a mistake they made concerning a high amount of money - received no apologies whatsoever and a “not our fault”, “I’m only an employee there’s nothing I can do”. Short story short, just don’t even bother.

Too bad you can't give 0 stars:

Do yourself a favor; If you're looking for a new provider: don't pick this one.

T-Mobile NL promises to sell a phone they can't deliver. They do take the money form your bank account though. Then it takes 4 telephone calls of 30 minutes each and 1,5 months in time and I still don't have my money back.

Costumer service are robots: "I followed the procedure," "There is nothing I can do," "Computer says no"

This is no way costumers should be treated.

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Doe jezelf een plezier; Als je op zoek bent naar een nieuwe provider: Kies geen T-Mobile.

T-Mobile NL biedt een telefoon aan die ze vervolgens niet kunnen leveren. Het geld is echter al wel van de rekening geschreven. Je moet 4x 30 minuten bellen en 1,5 maand wachten en dan heb je je geld nog niet terug.

Bij de klantenservice werken alleen robots: "Ik heb de procedure gevolgd," "Er iets niets wat ik kan doen," "Het computersysteem geeft de optie niet," etc.

Dit is geen manier om met klanten om te gaan.

They force you into a contract and will suck 30 euros per month even if you do not use their service.
You cannot cancel without paying a much higher fee.
They also have no customer service you can contact what a joke this company is.

I was out of internet for 3 weeks after moving out!
lot of tickets that took time, i am both a client for tmobile huis and tmobile phone, the customer benefit was not applied.
customer service kept me waiting for 30 minutes

I bought a OPPO while extending my contract at T-Mobile. Because of delays of T-mobile, I can't get my promised free earbuds from OPPO. Both parties point at each other. This is so infuriating.

her/his name is Maureen from customer service was horrible
I made a mistake some agreement and that is I already canceled 2 weeks ago by some agent
but I got a message about I need to pay for new contract which I already canceled
so I contacted customer service and Maureen responded
but he said that your mistake I have to pay
for new contact because I made a mistake.. why?
I already canceled 2 weeks ago! at the moment some agent said I don’t have to pay anything so no problem
I didn’t feel to talk with Maureen anymore because he blamed me even I canceled it 2 weeks ago by other agent
I can say actually that’s your company problem

so I hang up the chat with him and contact again with other agent
he was great who names was Lennert
he canceled everything for me and I don’t have to pay anything

ALL CUSTOMER SERVICE ARE F******* ROBOTS. AVOID THIS LIKE THE PLAGUE!!!

They don't give a **** about the quality of their service