T-Mobile Reviews 

There customer service is the worst and I don’t know how they got Job there and keep them there customer service are like like my ....

They have the absolute WORST customer service I have experienced in my whole life. Completely disorganized and delays in delivering both house wifi and mobile sim card, always cancelling and when I call to ask for reasons why nobody ever tells me the full truth. They need to step up their organization.

Worst phone company I have ever had.
1. When I started my subscription I was asked for how long I would be in the Netherlands and I said for at least a year and was therefore automatically put on a 2 year contract without being asked or told about it.
I noticed it as soon as I got home and called them and was told that I couldn't change it because I had signed the contract.
2. Now that I am moving away from the Netherlands I have to cancel it as they don't provide service in my home country and they charge 100 euros for cancelling. I feel like it should be free if THEY can't provide the service to you but okay then...
3. You pay for unlimited internet but have to manually refill it after each gb once you are done with your daily 5gb. Sometimes it takes a long time to refill which can be annoying.
Wouldn't recommend to my absolute worst enemy.

Lasy counts, delay my iphone 12 for weeks,then they say its here but need to wait 2 week for delivery, avoid this scammers

Its really bad that you do not get a warning when you are about to use more call minutes then you have. I just got an invoice with 100 euro added to it without knowing i even was over my available minutes. I was not even warned.

Hate their customer service. Have been paying for a 1 G internet and receiving 30 MB. For a year I had been calling and every time one hour before the line until someone answers and promises a solution just for the next time to call.
I had cancelled my contract.
Hate them.
Never will go back. Do not trust their adverts . They are cheap but they do not deliver what they promise.

Not even completed the set up and Tmobile is making a mess if everything. Changed the installation date, but STILL waiting for the parcel with smart card etc. Can't get hold of customer services to save my life. Been trying for two days. Fed up, want to cancel, can't do that either without speaking to someone. Absolutely disgraceful AVOID

Constant connection black outs or slow speeds without any explanation. Recently had a 2 hour black out due to a nonsense technical DNS issue from their side. Looking up on website have to go through hoops to find an actual number to call. Even after finding it the number is apparently not registered?! had a friend call and they were on wait for 30 minutes with still no respond. Other contact options are no where to be seen. Still can't find an email to request they provide me a proof of the connection issue as I need it for my work to justify my last minute missing the meeting. The 'live chat' is also a dump automated chat bot.
Avoid them like the plague. Don't be fooled by low price offers. Changing providers for sure.

A company with a disgusting service to their customers. Let me sum up:

• The most important issue I ran onto is regarding the “unlimited” free internet. Yes, costs are free without data limits, but after 5GB you have to manually “top up” 1 GB through their app. Sounds cool & easy; but not if there are problems with topping up almost every time. It almost feels like something is programmed into the software that avoids it to be done smoothly to bully/annoy customers using data through their mobile connection. F.e. when ran out of data, the warning sms arrives, but the top up button in the app stays grayed out. Sometimes it naturally gets active, but often only when you refresh the app or browse forth and back within the app. So, the app is very very poorly made, or cleverly when this is their aim. It’s extremely annoying.
• “dear customer, enjoy your topped up 1GB” messages often appear a day after, so their system really has weird delays. Or again on purpose to make it unattractive to use lots of data.
• often there’s suddenly a “disturbance” or maintenance indicated in the app, and this without any sms warning! Obviously then it’s impossible to top-up at all.
• the chat helpdesk “Lotte” is a joke.
• when becoming customer, a seller told me he could help me in a cheaper monthly rate, by inviting me to his family-account. Next week the seller was not working there anymore and other workers didn’t help. My friends and family are wise enough to not use T-Mobile, so no chance to reduce monthly rate anymore.

Come on T-Mobile, if you want to keep customers, do something about these issues. I’ll be leaving to another company as soon as the contract runs out.

BAD BAD BAD service. I have a very bad experience with T-mobile’s customer service . First of all I have been lied to by their workers about a data package. Wrong information more than 3 times. Moreover, when explaining my bad experience with one of the workers on the phone a girl who works there HUNG UP the phone whilst I was telling my story. I had to call more than 6 times talking to 6 different people before my problem was solved. Promised they would call me back, they did not. My list can go on...!Overall horrible experience I will leave this company. DO NOT GO WITH THIS COMPANY.

I am very tired of waiting for T Mobile. My internet is not working. I have been waiting for the activation more than 2 weeks. I have called many times, and waited to line more than 25 min. No one solved my internet problem. They don't send any mechanics or send to me 4g modem till my problem solved. Today I arranged an appointment on 06.11.2020. It is very funny. I need a solution not wait.

Bought an unlimited data with them. Every day after few hours I get a message that the data is finished and I need to open the app and charge it for free. Pointless and time consuming. Very often after charging it up there is still no internet... very annoying if you work online

Before I come to the Netherlands I didn't imagine that a company like T-Mobile can treat customers this bad.
My internet doesn't work since three weeks ago. I have called countless times. The technicians come to my house one week ago ang everything is okay in the house but still no internet.
Today I went to their shop in Osdorp and a sad CSR representative told me that she doesn't like our discussion and she doesn't want to help me anymore...

The only reason why it's 4, not 5 is that whenever I extend my contract with T-Mobile, they don't extend it from the day the previous one ended. They add 2 months in between! Very sketchy. So I always end up with 14 or 26 month contracts instead of the 12 and 24 I sign.
Otherwise perfect connetion, flawless. Better than what I have for work with KPN. Good customer service.

With my finances not being what they used to be i was persuaded by t mobile to take advantage of their relatively cheap internet and tv deal. one of the main selling points was they would cancel my Ziggo account., i did not need to do anything. Two months on and my Ziggo account has not been cancelled , numerous times iv'e contacted them( with great difficulty i may add) i was told why don't a cancel it myself, we have done this for you...blah blah blah...still nothing done....i think my only solution will be to carry on with Ziggo, who actually give a much better service( i suppose you get what you pay for ) and cancel all subscriptions with t mobile .

Incredibly slow to set up an installation appointment.
Now, the worker who showed up was incredibly kind, and knew his stuff. BUT...he had to make a follow up appointment, which he failed to enter into the system - calling Guidion resulted in a 20 minute wait and an apology, with a promise to show up the following week. 10 minutes later I received an email with a completely different appointment time! Thus, after another 30 minutes of being on hold, they finally set up the correct appointment time, but blamed it on "Computer Error". I can't with these people!

They have a website in order to change your data plans, order new SIM and what not, but somehow nothing works...

AMAZING STORY OF HOW TO KILL YOUR CLIENT
June 17 - purchased T Mobile Thuis
June 30 - installation partner Guidion had the earliest possible time to connect modem & wires together. It was promised after 2 days the internet would turn to be a green light.

OUTCOME OF PROMISE:
After 2 months, on August 19 i still don't have internet from T-mobile.

NEXT STEPS
"Mechanical Engineer" could show up only on August 31 to continue the story of an internet connection.

Basically it takes > 2 or 3 MONTHS in 21 century, in Amsterdam city with an apartment where fiber connection is possible to connect the internet.

Folks, I never write reviews but this case is an exceptionally stupid example of how you could be treated.

p.s. Funny thing subscription fees still would be deducted from your account. If that is happening I invite you to the court

I got a different subscribment then ordered. Called the customer service and they told me they could not help me? can't believe it!

Only thing i can do is warn other people