Taco Bell Reviews 

1,801
TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 352 reviews, most reviewers were unhappy with their experience overall. Many customers expressed strong dissatisfaction with the quality of the food, often describing items as bland, dry, or stale. Reviewers frequently reported problems with their orders, including missing ingredients, incorrect items, and extremely small portions that did not match expectations. Issues like tortillas being only partially filled and shells being broken were also common. Conversely, some people mentioned positive interactions with staff, describing them as friendly, kind, and efficient, and noted fast service. However, some customers also noted issues with rude or unhelpful staff, long wait times, and a general lack of attention. While the overall product quality was criticized, some reviewers did find certain items to be fresh and delicious.

What people talk about most

Product

Clients share ambiguous opinions on product, with some reviewers expressing delight and calling the food... See more

Quality

Users describe negative interactions with quality, frequently reporting that food items are disgusting,... See more

Staff

Customers consistently note ambiguous experiences with staff, with many praising employees for being nice,... See more

Service

Reviewers highlight ambiguous aspects of service, with many customers praising the fast and efficient... See more

Order

People report negative experiences with order accuracy and fulfillment, frequently receiving incorrect or... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Went through the drive-thru. The cashier was friendly and I didn't wait long. I requested extra onions and was charged .25 cent but I do not consider 3 tiny pieces of onion extra and not for an extra... See more

Rated 2 out of 5 stars

I actually called the manager to compliment how great our order was about 5 months ago. Since then, crap. Tortillas are 1/3 full, tacos don't have all ingredients and shells are stale and we found a t... See more

Rated 2 out of 5 stars

Haven't been to a taco bell in probably 15-20 yrs. The burrito supremes have shrunk to half the size they used to be and have tripled in price. Thought the food to be on the bland side with the refri... See more

Rated 2 out of 5 stars

Never had a taco bell before . Premise was nice and clean staff friendly . But i wont be having another was vile like cheese and road kill in a wrap !!


Company details

  1. Restaurant
  2. Fast food restaurant
  3. Online Food Ordering Service
  4. Take away service

Information provided by various external sources

The official site of Taco Bell featuring the Why Pay More Value Menu, fast food nutrition guide, Taco Bell locations, franchise information, and career opportunities.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(1,801)

399 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Hire better employees!

The food is good but it's like they always have to mess something up. Everytime we come through with a mobile order there is always at least one missing item or an incorrect item in my order. It's been like this for years. Hire better employees!

18 July 2026
Unprompted review
Rated 1 out of 5 stars

We ordered a combo neal with lemonade…

We ordered a combo neal with lemonade and this particular restaurant ignored our order, gave us sprite, and didn’t provide the requested hot sauce. The drive through attendant was rude and dismissive when we asked about our order at pick-up. Stay away.

18 July 2026
Unprompted review
Rated 1 out of 5 stars

Haven't been to Taco Bell in a couple…

Haven't been to Taco Bell in a couple years because I noticed sore lymph nodes after eating Taco Bell food - possible issues with meat. Tried recently - 3 Taco Supremes & 2 Pintos & Cheese - tacos were thin on meat & not full - all this for $16 - you have got to be kidding - so much for affordable food. I will NEVER go to Taco Bell again.

11 July 2026
Unprompted review
Rated 2 out of 5 stars

I actually called the manager to…

I actually called the manager to compliment how great our order was about 5 months ago. Since then, crap. Tortillas are 1/3 full, tacos don't have all ingredients and shells are stale and we found a tip of white service glove as if it had been cut with scissors in my cantina chicken burrito that was 1/3 full. Thankfully I saw it before biting into it. So sad!!! Do better! Have some pride!

10 March 2026
Unprompted review
Rated 1 out of 5 stars

They think anybody would eat this slop

They think anybody would eat this slop order a $9 box what i receive was nothing short of slop in a wrapper only thing correct was the drink not to mention the auto round up without asking to the bill so wish i could upload the pics store #023238 order# 6741d3

16 July 2026
Unprompted review
Rated 2 out of 5 stars

Please improve your serivice!!

Me and my grandma we went to Taco Bell and we ordered two soft tacos, beef and cheese and then one chicken and cheese soft taco and we got a supreme burrito too, but we didn’t order that and it was $6.49 but we did order chicken and cheese quesadilla but that didn’t get put on the receipt or in the bag when my grandmother did order it clearly and we did get it. but we didn’t know that at a time so we went all the way back home opened the bag. It wasn’t in there and we had to go all the way back to Taco Bell. And we should’ve got a refund for one dollar because the quesadilla was only $5.49 thankfully though we did get it for free.

15 July 2026
Unprompted review
Rated 1 out of 5 stars

Awful food,overpriced

Awful food,overpriced. When I went there with the three lads we ate the delectable food. It tasted extremely mediocre and sent one of the three lads to the hospital for messing his stomach up. He missed one of the most important days of the year due to a runny poo

11 July 2026
Unprompted review
Rated 1 out of 5 stars

OMG the food was disgusting

OMG the food was disgusting. I ordered to try it again after many other bad experiences. A friend said he has good luck there. He obviously has no pallet for good food! There food is just disgusting, time after time. How can they stay open?!? 0 out of 5

13 July 2026
Unprompted review
Rated 2 out of 5 stars

No black beans!!!

No black beans!!!
Me and my partner got taco bell even though we got it fast, the 7 layer burrito and the cheesy black bean burrito had No black beans but we understand you are busy but we would like our food right please and we wanted no guacamole but we got guacamole. :(
From scunthorpe

12 July 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look