TAG Mobile Reviews 

The service is great. I got my phone in like 2 3 days. That's fast very fast. I really appreciate you all thank you

Amazing experience

I started the process of getting my free phone several days ago. There was a problem with my SSN not matching so I sent my SSDI benefit proof (the one requested) multiple times. I continue to receive emails stating that the proof is needed. What more can I do? Hoping the phone is coming, but I really don't know.

Terrible customer service, can`t be reached by phone or email you call and you will be put on hold forever, they don`t answer your emails, don't buy their network locked phones because even after fulfilling the term of the contract they will never unlock it from their network, that`s the only company that will not do that, hot spot will not work on their phones, no way of sharing data with your other devices, you can connect to it but no internet service, it is useless, my advice is just choose another company.

It has been 22 days have not received my phone I cannot get a hold of customer service on the phone be on hold for hours contacted them through websites several times no response get response through Facebook page they assure me the phone is coming 3 days ago contact them again today I asked for a refund no longer get a response through Facebook I'm currently on hold with them as I typed it for 25 minutesstill attempting to get a refund for my $88

Tag mobile is very unprofessional they say you can get in contact with them 8am-8pm Monday-Friday but it’s a lie I’ve been call both number for hours and haven’t no live agent they want you to create a ticket and they get back to you whenever that can and that’s not right

You can't fall 911 I had a emergency and your service wouldn't call 911 you need to fix this soon as possible

Very satisfied with everything about this phone...it even came with a free case!!!! Phenomenal...thank you so much !

So far it's good but it lags a lot and freeze for about 30seconds.

Phone is cheap and the Internet is ridiculously sad. Air talk isn't worth a damn

I am very satisfied with Tag Mobile's website. Especially because the last phone companies website was slightly unfinished and confusing Thank God Tag Mobile's website is well put together, easy, quick, and super satisfying I felt like A customer and customer service LoL. I am excited to receive my new phone and glad Tag Mobile is my new phone service provider. I have important things to take care of in my life with school and work I don't feel so lost and Carrying my laptop everywhere is sorta not the business

Called waited on the phone for 2 hours to no answer been calling for 7 days received the phone the whole screen is damaged supposed to be new phone it's a trash phone I need to know how do I get out of this contract to get another phone through a reputable company do not go with tag mobile they are full of BS and they send out damaged phones and then you have no help no customer service poor communication skills been on hold for a week everyday how do I get out of this and give this phone back do not I repeat do not go with these people

It’s a scam!! I uploaded my info multiple times and even though it was accepted for address verification it won’t for my identity. They have my info and there is no way to contact them.

Shit job phone

I have had this phone for about 8 months. Phone itself is great, except a game I have needs updated phone settings that unfortunately are no longer available. Its just a game, yes I get it. BUT when I called the customer service line to ask about an upgrade I was on hold for OVER an hour and spoke to no one! Its dumb. Im furious because there is absolutely no reason for no one to answer when the phone hours are 8am- 8pm. I called around 2pm...no reason for no one answering. Im thinking about cutting ties and going somewhere with better customer service.

I'm having some issues with verification of my phone number. When I call the number nobody picks up the phone

I'm going back to assurance wireless I hate tag they stole my phone number they won't port it back out

I’ve had some many issues.. first the speaker on the phone does not work… second the service is so slow… I have a iPhone 7 that I can not update phone so I can’t download important apps like cash app… last but not least. And they don’t provide hotpot.. went on the website to purchase hotspot and they don’t offer this feature.. uhhh I hate it!!!

If I could give zero I would! I ordered this over a month ago. I chose a phone, placed my order, waited forever, they sent me JUST a sim card! Never got my phone! I can NEVER get customer service to answer the phone, I sent emails and all they said was they can give me a $10 "voucher" for another phone. I ORDERED A PHONE ALREADY, I DON'T WANT A FRICKIN VOUCHER, I WANT MY PHONE!! UGH!!!

BEWARE!!!!!!!
I CALLED AND CALLED AND CALLED THEIR CUSTOMER SERVICE NUMBER NOBODY EVER ANSWERED. I WAS COMPLETELY FED UP AND TRANSFERED SERVICE. I COULDNT GET A CUSTOMER SERVICE REPRESENTATIVE TO HELP ME SO I CHECKED THEIR WEB SITE WHICH TOLD ME THAT TAG MOBILE DOES NOT HAVE A PORT OUT PIN THAT I AM TO USE THE LAST 4 DIGITS OF MY PHONE NUMBER! WHEN I ISSUED THE PORT OUT THE WAY THEY SAID I HAVE TO DO IT IT WAS DENIED BY TAG SAYING I HAD THE WRONG PIN. IM NOW WITH ASSURANCE WIRELESS THEY HAVE THE BEST PLAN OUT THERE. DO NOT SWITCH TO TAG MOBILE KNOW THAT THE PHONE I RECEIVED WAS SUPPOSED TO BE BRAND NEW, WHEN I PULLED IT OUT OF THE BOX IT WAS CRACKED AND BROKEN. IT HAD MAJOR TECHNICAL ISSUES AND THE SERVICE BARELY EVER WORKED. THEY REALLY NEED TO STEP UP THEIR GAME AND WORK ON THE CONNECTIVITY WITH PHONE SERVICE AS WELL AS A COMPLETE OVERHAUL OF THEIR CUSTOMER SERVICE, (AS IT STANDS I DON'T BELIEVE THAT THEY EVEN HAVE CUSTOMER SERVICE). THE REALITY OF IT IS THIS "YOUR CUSTOMERS SHOULD BE #1 PRIORITY," PERIOD!! I WAS NEVER NOT ONCE ABLE TO TALK TO A CUSTOMER SERVICE REPRESENTATIVE, MY ISSUES WERE NEVER ADDRESSED, THEREFORE THEY LOST A CUSTOMER!!!
SINCERELY, DAWN GRIMES