TAG Mobile Reviews 

379
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Looking at 206 reviews, most reviewers were unhappy with their experience overall. Many people found it extremely difficult to contact the company, reporting unanswered emails, phone numbers that rarely connected to a live person, and very long hold times. Customers frequently experienced waits often exceeding an hour, only to be disconnected or find no agents available, making issue resolution challenging. However, some people were satisfied with the product, describing phones as awesome or decent, and praised the service quality, finding it excellent with good reception and easy setup once activated. Conversely, others experienced issues with phones malfunctioning, not charging, or having very slow data speeds that hindered basic usage.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with some customers reporting excellent experiences, noting... See more

Product

People report ambiguous experiences with product, with some customers expressing satisfaction with their... See more

Customer service

Customers consistently note negative experiences with customer service, frequently reporting that... See more

Customer communications

Customers had negative experiences with contact, frequently reporting extreme difficulty reaching customer... See more

Response time

Clients share negative opinions on response time, with many reviewers reporting extremely long hold times,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Was little disappointed in screen quality, scratched very easily, disconnects from apps, at times and have to reload them, such as Spotify, multiple times...Bluetooth works great on different speakers... See more

Rated 3 out of 5 stars

I love my new phone But my charger and block didn't work so I had to use my old one kinda bummer but overall love the A67L FoxxD

Rated 2 out of 5 stars

You guys don’t take the time to read anything through. You guys frustrated the hell out of me not reading every single page of my Social Security Verification Letter.

Rated 1 out of 5 stars

I signed up on 10/5/25. I got my phone on 10/10/25, which was quick, but I cannot port my number, because there is no way to do so. There is no way to actually contact the company, emails have been r... See more


Company details

  1. Telecommunications service provider
  2. Internet Service Provider

About TAG Mobile

Written by the company

Embark on an unparalleled wireless journey with TAG Mobile. Our commitment to excellence ensures unbeatable prices on quality phones from renowned brands like Apple and Samsung, providing you with reliable connections on the nation's fastest network.

Whether you opt for our prepaid plans or qualify for free government assistance programs designed for eligible low-income households, rest assured there are no contracts or credit checks involved. Benefit from our 24/7 multilingual support and personalized options tailored to your unique needs.

Join the TAG Mobile family today for not just dependable service and exceptional value, but for a wireless partner you can truly rely on.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

379 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.6

All reviews

(379)

208 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

worst custmer service ever

the phone only lasted a few months.
then they wanted to upsale her on new phone. i tried to get on different plan with infinity. then tag said the name was wrong. then they said they never got the second attempt. then said wait a couple days see if the get it. all this time they was trying to get her to buy a phone and they can just reactivate her number. i eas told bo supervisor was working. then i was told its a 48 hour window for the supervisor to call back. they lied to me and my daughter mutiable times. they said now the number is lock and they cant release it. beware they will send you a bad phone that won't last. then try to upsale you to BUY a new phone from tag. they wont release you phone number to any other provider. it has been almost 2 weeks. the worst customer service

3 November 2025
Unprompted review
Rated 1 out of 5 stars

Pieces of crap..

Pieces of crap... Their best speed data is like 2G you can't even operate your social media or even go on a simple HTML page I have been trying to reach a human for assistance via customer service for months they don't have anyone working there this is a government sham. I also spent over $30 buying data and still wasn't afforded speedy internet access 3322288668 run diagnostic... I don't even know why this country allows them to operate as a business doing this BS this is the problem legal loopholes where people get rich off of other people's ignorance instead of making people smarter...you all devil's tbh

13 November 2025
Unprompted review
Rated 1 out of 5 stars

Tag mobile is the worst I've been…

Tag mobile is the worst I've been sending email after email about my sim even though I put in for a phone but back to it my phone is locked and I can't use the sim card I was on hold yesterday 11-3-2025 for an hour and 5mins I have email and called no answer period...if the had zero stars I would have gave them that ....ugh frustrated

3 November 2025
Unprompted review
Rated 1 out of 5 stars

I got the phone after it went missing…

I got the phone after it went missing for a week. my neighbor had it. I plugged it up and it keeps blinking and it won't allow me to set it up. it just keeps blinking at the start up screen. I've tried removing the battery for a day and reinserting and it's not operating correctly and I cannot find any assistance online or a phone to reach out for a replacement.

15 October 2025
Rated 5 out of 5 stars

Easy Peasy

From the easy application process to receiving my phone, was not only much quicker than I expected (about 1 week) but the simple ease of it all.... Thank you - Joshua

15 October 2025
Rated 1 out of 5 stars

I haven't even gotten the phone it's been almost a month

I haven't even gotten the phone in the first place it's way past the day it was supposed to be here, actually it's past 10 days and I have not received so much as a tracking number, or response when I contacted support through e-mail, no updates or anything I would've been okay with a delay however I have not received and update or anything I signed up because I needed it and it's almost been a month since I was approved

9 October 2025

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