Taptap Send Reviews 34,525

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 9,815 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the app for its ease of use, making money transfers simple and straightforward. Many highlight the speed of the service, with transfers often arriving instantly or within seconds, and appreciate the favorable exchange rates and lack of transfer fees. People feel secure using the platform and recommend it for its reliability and efficiency, often preferring it over other services. However, some customers also noted issues with delayed transactions, particularly during peak times like holidays, leading to significant stress and financial inconvenience. A few other people also felt that customer service communication could be difficult, and some reported difficulties with funds not reaching their destination or being held up, especially with larger transfer amounts.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, with many finding the app easy to use and... See more

Payment

Consumers generally find payment to be a positive experience, often highlighting fast transactions and no... See more

Service

Customers had positive experiences with service, often highlighting its speed, ease of use, and reliability,... See more

Application

People report positive experiences with the app, often praising it as one of the better options for low-cost,... See more

Price

Users describe positive interactions with price, frequently highlighting good exchange rates and low or no... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Waoh waoh. This Company pays full attention to Feedbacks. About 2 weeks go I called them and also wrote on review how excellent their services are but an option ommitted in their app and that was pur... See more

Company replied

Rated 5 out of 5 stars

I recently sent money through TapTap to my family for Eid, but due to some bank issues, the payment was delayed. I contacted customer support, and Mr. Sohaib Ahmad assisted me. He was very polite, p... See more

Company replied

Rated 5 out of 5 stars

Muhammad Ahmed 🌹🌹🌹 Thank you to everyone on the team for helping us send money to our families in Egypt. Thank you for the wonderful service and the professional, courteous treatment—especially Mr... See more

Company replied

Rated 5 out of 5 stars

Very easy Transfer and ref bonus no fake apps is very excellent another people i will request please download tha app and easy transfer and quick received Me first transfer 5pound bonus

Company replied


Company details

  1. #19 of 45 best companies in Money transfer service

About Taptap Send

Written by the company

💸 Fair, fast, easy: money transfer as it should be.

Taptap Send proudly serves immigrant communities by providing them a convenient and safe solution to send money back home.

Send money to Africa, Asia and Latin America now with Taptap Send. DOWNLOAD THE APP

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

35k reviews

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Asks customers to review

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Rated 5 out of 5 stars

Good service

Good service

31 May 2026
Unprompted review
Taptap Send logo

Reply from Taptap Send

Thank you so much for the great feedback and for being one of our awesome Tappers!

Taptap Send

Rated 5 out of 5 stars

I experience quick transaction

I experience quick transaction, reliable and fast.Am happy for being with your company .

30 May 2026
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Reply from Taptap Send

We're so glad to hear you're happy with our quick, reliable, and fast service! Thank you for choosing us.

Taptap Send

Rated 1 out of 5 stars

First of All

First of All
They said they don't money
For international transactions but now they are charging 1.99 Euro for every transactions from Germany to India

28 May 2026
Taptap Send logo

Reply from Taptap Send

Hi Deepu, thank you for your feedback. We understand that fees are never welcome. This small fee helps us continue offering competitive exchange rates while maintaining the quality of our service. Even with this update, we remain focused on providing fast transfers and strong exchange rates to India.
We appreciate you sharing your concerns, and a member of our team will be contacting you shortly to discuss your feedback further.

Rated 5 out of 5 stars

SUPER Quick

Easy to use and very quick to get the money.

30 May 2026
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Reply from Taptap Send

We're glad you find our service easy to use and quick for money transfers. Thank you!

Taptap Send

Rated 1 out of 5 stars

I sent money for emergency purposes

I sent money for emergency purposes, and it's already two days and still in progress. I will Never ever used this remittance again.

29 May 2026
Unprompted review
Taptap Send logo

Reply from Taptap Send

Hello Margarita, we're very sorry to hear about your experience. We understand how concerning and frustrating it is when a transfer intended for an emergency takes longer than expected.
Most transfers are received within minutes, but it can sometimes take longer. We recognize that this is especially difficult when the funds are urgently needed. Our team would like to review your case and provide you with an update. We will be contacting you directly as soon as possible to assist further.

Rated 5 out of 5 stars

Easy to use

Easy to use. No fuss.

26 May 2026
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Reply from Taptap Send

We're glad you found it easy to use. Thank you for your positive feedback.

Taptap Send

Rated 5 out of 5 stars

Best services

Quick responding

28 May 2026
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Reply from Taptap Send

Thank you so much for the kind feedback, we really do appreciate it.
Taptap Send

Rated 5 out of 5 stars

Help me

Help me , I still homeless now I have no money because I need back home to town in Agusan del Norte

31 May 2026
Unprompted review
Taptap Send logo

Reply from Taptap Send

We are truly sorry to hear about your difficult situation. We hope things improve for you very soon.

Taptap Send

Rated 5 out of 5 stars

Faster and safer

Faster and safer

31 May 2026
Taptap Send logo

Reply from Taptap Send

Thank you so much for the kind feedback, we really do appreciate it.
Taptap Send

Rated 5 out of 5 stars

Fast response.

31 May 2026
Unprompted review
Taptap Send logo

Reply from Taptap Send

We’re happy to hear that you enjoy our service! Your positive feedback means a lot to us. Thank you for your time and for choosing Taptap Send.

Taptap Send

Rated 5 out of 5 stars

My experience is just the start but is…

My experience is just the start but is good nothing to complain about for the moment because is just my second transaction. God bkess you all

30 May 2026
Taptap Send logo

Reply from Taptap Send

We are so happy to hear about your positive initial experience with us! We appreciate you sharing your feedback. We look forward to serving you again.

Taptap Send

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