TargetReviews 

Do not order from target online. Useless people not taking any responsibility if they useless delivery partners and not even refunding or pickup caused doe to failure at their end ona timely manner . Their online chat (person named Kiran) as well as customer service is pathetic .

If you want to ruin your holiday present and loose your money for weeks to these people ,please go ahead

Target online customer service is non-existent.
Ordered 2 items( both in stock) online for click and collect over 3 weeks ago. Absolutely no communication since then. Called customer service was on hold for an hour & then call disconnected - same thing happened yesterday. Online chat is also terrible -counts down from 40 to number 1 in the queue and then disconnects, have tried this 3 times and the same thing happens every time. How can Target take people's money and give no service at all?
Don't order anything from Target online.

waiting for my order, was supposed to be ready for collection by 11/12/20 & its 18/12/20 today and no update on their email, no one bothers to answer the phone - holding since last 60 minutes - no one cares to reply on facebook chat - what a waste of time.

Target - If you can't handle the order then don't take it - shut your online order system - bloody careless company.

Ordered online 6 weeks ago and still haven't received order!!!! They accepted my order and a month later got an email saying they were out of stock for an item I orederd 4 weeks prior! And what makes it worse that the customer service do not answer calls! Place you on hold for hours on end with no response! Emails telling me to contact their couriers who's number doesn't even work!! Never again will I order from Target!

The lack of responsibility taken by the Target online services is disgusting. They have misplaced an order they accepted over three weeks ago and are not taking ownership of the situation. Not to mention the 90 minute wait time only to be told "sorry it's the couriers fault" and that I can't even get a refund unless I receive the missing items. Just don't purchase from Target and definitely don't purchase online from Target.

I ordered a product by click and collect as it stated 'same day pick up'. My purchase was not ready until the following night, as I needed the product in the morning for a birthday gift, I rang customer service to cancel and refund as I had already got one in store. I was in the phone to customer service for 46 minutes. After the phone call, I didn't receive confirmation of refund or cancelled pick up so I had to go in store, wait 30 minutes to be told it's been cancelled but no refund has still been issued. One week later, I am once again calling customer service and currently on hold for 56 minutes to try get a refund. What a joke!!!!! Don't bother with it. Never shopping target again. 😭

Terrible customer service by the Target online team. Generic response provided without looking into issue. Very lazy and unhelpful.

This is a review for their online service. Toys we purchased arrived quickly, 2 days after being ordered, and were well packed. Cannot ask for more than that.

Ordered 2 floor fans.
Was sent documents via email.
Waited weeks for news of expected delivery.
Finally i was notified saying both fans were now delivered. !!!???
Problem was i never got them.
Checked all the details and contacted them via their email on multiple occasions over 2 weeks with no response until just recently.
They didnt offer help at all.
Out of the blue 1 fan finally arrived last week in a plastic bag with no packaging.
Still missing the second fan.
I give up, its no use trying to contact them again as non existent online customer service. Shopping elsewhere now on.

Went into Target Tweed Mall today. Made my purchases and then found there was no checkout operated by an assistant. Only self service with help offered but I wanted an assistant to serve me not a machine.
Left my purchase on the counter and left the store.
It is not good enough to only have a machine transaction. Where has customer service gone?
Won’t be going back.

Online is the worst don't ever do online with target no customer service you call the phone wait time everyday is 50mins and they ask you to Facebook message so u do and u see they have read it and still no answer you email them no reply you try to chat online only for you to be booted off the stores can't help. Never ever do online with target never ever they have no customer support team they are the worst online shopping ever.

I had a great experience shopping online at target. My products arrived earlier than expected. Thank you Target for the pleasurable shopping experience. Well done.

Dysfunctional "click n collect" operations & non-existent customer service. I paid for an item online, but never received an email or text confirming my purchase. A week later, I called to find out what happened to my item & when it would be available to collect. waited on hold for OVER 1 HOUR to be told they're still not sure when my order will arrive. I had to request the agent manually send me my order number & invoice because I never received it on the front end. SAVE YOURSELF A HEADACHE A BUY FROM KMART OR IKEA INSTEAD!

Customer support number states 70 min wait.... been in the phone for the third day trying to get through.

Absolute joke

I ordered a floor rug and they sent me a completely different rug!! Now it’s out of stock and I can’t get it anymore ☹️ I am not happy with how this was handled and I waited almost 4 weeks for my refund

I ordered something on line from Target approximately 6 weeks ago. It arrived broken. No big deal.. it happens, but I have written to them twice since about sending a replacement and I haven’t heard from them. I also feel that they use Covid as an excuse with the shipping delays and blame it on Australia Post, because i have done other online shopping and it has arrived straight away. It’s always Target that takes weeks!!

Click'n collect is too hard to find at Greensborough

I tried to use click and collect today at Greensborough store. The email from Target advising me that the parcel was ready to collect failed to say where to collect it. I spent 50 anxious minutes driving around car parks and streets until " Angela" on the phone tried to help me. The pick up point was in an underground car park with no signage and no mention of the side street I had to first find -- Church St. These are difficult times but a total absence of pick up directions is lazy and disrespectful to customers. Please lift your game Target as this is a sure way to lose potential customers.

All I had to do was pick up my parcel from Target/Highpoint Click and Collect. When I arrived I looked for the signs and couldn’t see anything so approached the store entrance. Two young girls pointed to the car park and said “out there”. I couldn’t see were they meant and asked again. I drove to the end of the car park and walked around. Eventually a security guard told me its at the store entrance. I returned and once again asked. I was pointed to the car park and told “out there”. 45 minutes later I see a small white sign with the words “ring this number for click and collect”. What could of taken 5 mins turned into a lengthy, frustrating ordeal. My advice to Target is educate your staff on customer service. It was obvious I needed assistance and yet no information was given. All they needed to do was explain to me how it worked. Very disappointing.

Terrible experience. One of the products was broken and I emailed customer service to report it. They didn't respond. The I get a generic 'we really care about everyone' feeback thing from Target and describe my experience and still nothing. Sent a follow up to customer service and still nothing so am going to get my money back through paypal. Please change your 'customer service' description to 'black hole' so customers know what to expect!

If there was a possibility to 0 stars, thats what they would be getting. Customer service was extremely poor. Automated email responses, waited 20 minutes each time to chat online with a helper and cancelled each time when at number 1 in the queue. 4 times this has happened. It is beyond my imagination how they even have sales. I ordered a ps4 which is LISTED on their site. They emailed me twice in the same minute, one confirming my order and the other cancelling my order. They decided to take the $500 out of my account anyway and gives me the explantion that my refund would be within the next 7 business days! what horse crap. If i wanted to hold $500 in limbo for a week i would have hidden in a box and buried it. Now that $500 is next to useless. Target will no longer be recieving my business. Horrible online store with horrible customer service.