TargetReviews 

Must improve

Target used to be a great place to shop for items slightly more expensive but better quality than Kmart. Now it’s a knock off kmart. Devastated used to love browsing through the sheet sets and kitchen wares. Now it’s not worth it.

So target does not actual exchange they refund you then you have to repurchase in other size. Changing size should be easy but seems not for target. Annoying only target can make something as simple as a exchange take longer.

You killed my childhood dog 😪 no but seriously imagine being gifted vouchers but you can't use them cause your poxy ass website keeps crashing. Even a crackhead is more focused and reliable 😭

My fav destination for kids clothing and toys. Good quality. Love the app, quite often you can get discount there, which is not offered instore

I received my package from target and there was no packaging material used. As a result the box had creases over it. Normally this wouldnt bother me but i got a 25th anniversary edition and wanted to have a nice box also. Dont buy online if you care about how your parcels are treated

A customer of many years I have always valued the quality of clothing from Target. Only frustration has been delayed delivery times with some items taking up to 3 weeks to arrive. Much prefer Target over Big W and K Mart, only advice to Target is to please review your delivery processes.

Terrible customer service. I purchased a product and never received it and no matter how many times I contacted them nothing was done to rectify the issue. Worst service I have ever come across.

I bought clothes for my daughter about 2 years ago from target she wore them before washing, she got rash all over her body and the same thing happened with my other daughter just yesterday I bought her clothes from target she wore them straight away and she got really bad rash all over her body they very itchy and so uncomfortable , I had to use cream with steroid to get rid of them. Target shouldn’t use all these chemicals on the children clothes or at least worn people to wash before use.

I placed an order on January 18th. Went to s local store to pick up on Jan. 22nd. I was told first that the order was cancelled. After inquiring who and why was it cancelled, and why didn’t I get notified, there were no answers. Then the story changed to it was returned. Why? It was here too long. Still didn’t make any sense. Also no communication in the interim about how long the item would be there. Additionally, this all happened during the winter storm. Needless to say, but I’m dropping this zero (Target) and sticking with my hero (Walmart).

I don’t want to see another cheap nasty Kmart product replacing the really good items in Target. Target management you need to understand that Target is Target and Kmart is Kmart!!! You don’t mix the two otherwise what’s the point of Target and Kmart stores. Is this the writing on the wall that all Target stores will become Kmarts. We have too many Kmart stores and not enough of the superior Target stores since all the target closures. It’s extremely disappointing.

Please please stop using couriers Please!!! They are useless! They offered me the option of picking up parcel from a business as I have a dog and need to be home. Was told would take an extra two days, never turned up. When I rang they said the box needs a new label with new address and not sure if or when it can be done and will submit a new request. Absolutely ridiculous. I won't ever buy online from target again if they continue to use Couriers please.

I ordered a Nintendo switch for my daughter for Christmas on 27 November. It is now 21 December and it has still not arrived. Upon inquiry today it has been escalated to the couriers for investigation, and that is the extent of assistance I received. I am now left in the position of it being four days to Christmas, and I have no gift. I asked if another one could be sent instead or if I could pick it up from my local store, but the only reply was that I have to wait for the outcome of the investigation which may or may not be before Christmas.

Update: while the online assistance was terrible, my local store - target innaloo - was fabulous. With 2 days left to Christmas and still no response, I went online and could see that there was a switch available at my local store. I suggested via the online chat that maybe I could collect one of those instead (not sure why they didn’t suggest this themselves?). They replied that they would have to contact the store. I then received an email later that same day to say that the store had put one aside for me. I collected it that day, and the manager had packed it up so the contents weren’t visible, just in case the recipient was with me when I collected it. Very considerate and thoughtful.

Target Toowoomba at Grand Central - your change rooms are disgraceful. Every single one needs vacuuming. There’s no excuse, morning or afternoon when ai have been there, I can’t put anything down, or heaven forbid if I drop an item of clothing. Never have I seen such dirty rooms. Get a cleaner!

Bought some toys for my little girl. Good

I live in Sydney, and I'm still waiting for my items, which apparently have been at the Couriers Please Sydney depot (from interstate) for more than a week now.
Target's partner - Couriers Please, is a complete displeasure! The delivery date was changed twice - WHY? After being able to finally talk to a human (?) about this, I was told that it would be delivered on 12/12 - NOT happy!
Here's (anxiously) hoping for 3rd time lucky, as I'm going away on the 15th, and these are Christmas presents.
Target needs to seriously address this chronic issue regarding its appalling delivery service. Do you even take heed of the reviews? Fix your mess please!

Useless online customer service and they use couriers please which is even more useless. Don’t expect your order to arrive or get any resolution.

Why won’t they just give me a refund!
Placed an order four weeks ago I still have not received my items. They were gifts for birthdays which have passed now. For the past two weeks Target keeps telling me “investigation is still ongoing”. I won’t be ordering online from Target again.

The customer service is shocking. Was on hold half a day got onto. Someone gave them all the details got disconnected. You would think they would ring back again. I ring on hold for a couple of hours. Got onto someone again customer Shocking give all the information saying where’s my parcel I want my money back she hung up on me but no parcel Will never ever use target. Did a Kmart order within five days got my order did a catch order got my order within seven days will never ever use target Online ever again, and if I could give them zero ratings, I would give them zero

I was buying a game Last Friday and my email told me that my package almost arrived and when I waited this Friday or Today my purchase hasn't arrived on Kmart to Click and Collect and hasn't notify me on SMS and email and telling me it has arrived and I try contact them with email and no reply and I wasted my money and time for a game worth playing and so don't even bother to use this to purchase online.