Tattahome Reviews 

Import taxes charged despite promises to the contrary on the website. Made the purchase very poor value.

Delivery is 4 weeks as standard, should have it advised clearly on the website as it’s extremely long to wait for an item. In fact mine is still not dispatched after 4weeks and I’m seriously considering cancelling the order.

Ordered some plates from the Rosenthal brand collection and they arrived a week later in perfect condition.

Poor communication. Delivery never happened. I was agreed a refund. It didnt happen after a few prompts and over a month. I had to go to the credit card company to force a refund. I have read similar experiences on reddit.
Avoid at all costs, is my recommendation.

I placed my order in November and was told I would receive it within 2 weeks. Since then, I have spent months chasing this company for updates, only to repeatedly be told that my order was “on the way.” We are now in May and I am still waiting.
To make matters worse, they have now asked me to pay additional tax charges before receiving the order — something they never mentioned at the time of purchase. Had I known about these extra costs and the endless delays, I would never have ordered from them.
This has been the most unprofessional company I have ever dealt with. Poor communication, misleading information, and absolutely unacceptable customer service. I would strongly advise others to avoid ordering from this company.

very happy with the purchase. ordered two artemide lamps. it arrived on time in less than a week. (italy to singapore)

at first, i was hesitant but now i received the items in good order, im tempted to purchase more from this online shop.

ORDER #49342: Had a great experience purchasing a lamp from Tattahome. Customer service reached out to confirm that the item was in stock and would be shipped promptly from Italy, which it did. The price is competitive too. Very impressed!

We ordered some unique glasses that arrived well packed and they are absolutely amazing design. Love them.

The product is great but this review is about the vendor. The vendor has great products that are difficult to find in the UK.

Delivery was superfast by DHL. The product was very competitively priced on the website in GBP. Now here is the kicker. I did not look at who and where the vendor is located. They are based in Italy. The issue with that is that DHL wanted to deliver but I had to 1st pay import duty and a handing fee. This worked out about £20 less than you can buy from Le Creuset themselves.

The moral of the story is check the location of the vendor even if they present pricing in GBP. Then add 20% and about a £10 handing fee.

Otherwise I can't fault them.

This was an item that was unavailable in the UK in the colour I wanted. Ordering from Italy was about the same price as the UK, even allowing for customs duty. Item well packaged (triple boxed), communication good, efficient customs clearance through DHL. There was even a 13A to european plug adapter in the box, which I wasn't expecting.

On January 1, 2026, I ordered a washbasin.
On February 10, 2026, I was informed that the shipment of my order was scheduled for the last week of that month, i.e. February 2026.
On March 18, 2026, I inquired about the status of the washbasin again. They told me the washbasin had not arrived yet.
On April 1, 2026, I inquired about the status of the washbasin again. They told me they were still waiting for the washbasin from the manufacturer.
On April 15, 2026, I inquired about the status of the washbasin again. They told me there had been some delays but the manufacturer confirmed that the washbasin would be shipped by that week.
On April 28, 2026, I inquired about the status of the washbasin again. They told me they would receive the washbasin in the coming few days.
On May 10, 2026, I inquired about the status of the washbasin again. They told me they would inform me once they have got my washbasin.

So after 4 complete months, I have still not gotten my order- which they promised they would ship in February.
My first apartment’s renovation was completed two months ago. And I have still not gotten my washbasin for my masterbedroom.
They also refused to refund.
This is a fraudulent website.

Excellent products, helpful customer service, very competitive prices, order was exactly as we had hoped

I've been using this service quite often. So far I've been very satisfied with the quality the prices and the customer service.

I waited a very long time for my delivery to the point I thought it wasn’t ever good g to arrive .. communication was poor just kept saying in transit ! And when I’d almost given up hope it arrived !!

I have been waiting for a refund from tattahome for over 2 months for items I ordered that was told are out of production. I keep getting told by Andrew that I’m next in the queue to get the refund processed but nothing has been done yet. This experience is extremely frustrating and after 2 months of constant emailing the customer care address I have no confidence that I will get my refund.

Delivery did take almost 3 months so perhaps the delivery/description could be clear on this, but Tattahome did keep me updated throughout and we are pleased with our purchase thank you

The item was advertised 141 euros with 20euros shipping but DZhL would not deliver this SMEG milk frother until I paid £43 import duty. The extra shipping cost was not shown at point of purchase.

I bought a set of plates through reorder botton, I paid but never recieved a confirmation to my email. It did not appeared on my costumer profile either. Never click the reorder. It is my first time to buy in this shop and such a terrible experience. If there is such thing as rating with out any stars. They will get zero star from me. Scammers.
I ordered to your reorder botton and paid through Klarna. My receipt from Klarna was there but no confirmation of my purchase from your website through Mollie dated:March 22 time:22.50. So you are saying Klarna is fraud? My Klarna order reference no. is VTDRQCVB. I paid 735.12 Norwegian Kr for nothing. Vær så god!
I am telling you. I am not misleading. Be careful with this shop.
If you are not a scammer then return what I have paid.
Do I need to explain again. What I have bought is a different purchase. Not with a bank transfer method. I paid through KLARNA with the order reference VTDRQCVB and with the amount of NOK735.12.

Delivery took over a Month to arrive with no warning or protracted delivery time. Email responses were unhelpful and not specific on delivery time which was planned as a birthday gift.

UK vat was payable - again not expected on top of price already paid, meaning the products were hugely expensive.

I wouldn’t have acquired from here if I had known either of the above, so would not recommend

Be careful buyers you will pay high import duty fee by DHL