ORDERED AT X-MAS DELIVERED FOR EASTER ORDERED A NICE RAG WITH TATTAHOME END 2025. 6 WEEKS DELIVERY TIME WAS ANNOUNCED AND FINALLY I GOT RAG DELIVERED IN WEEK 20! REASON WHY I HAVEN`T CANCELED MY... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product is great but this review is about the vendor. The vendor has great products that are difficult to find in the UK. Delivery was superfast by DHL. The product was very competitively p... See more
Overall, I don't have any complaints. The one I do I suppose is on me. I didn't realize I would have to pay any additional funds for Duties which made the great price I thought I was receiving not so... See more
Company replied
This is my THIRD order from Tattahome. Great place to find Le Creuset item NOT sold in the U.S. However now that TARIFFS AND DUTY TAXES are in place there is no way of knowing what the amount will be... See more
Company replied
Company details
- Furniture accessories supplier
- Bathroom Supply Shop
- Decoration and Interior Design Store
- Interior designer
- Kitchen supply shop
- Lighting Shop
Written by the company
Tattahome – Italian Design for Home and Bathroom Tattahome is an Italian company specializing in the online sale of high-end furniture, bathroom furnishings, faucets, and stylish home accessories. With over 50 years of experience, we offer a carefully curated selection of design products known for their quality, functionality, and timeless elegance. Our wide-ranging catalog includes furniture, lighting, kitchen accessories, tableware, bathroom vanities, mirrors, showers, and faucets — ideal for both modern and classic interiors. We work with private customers, architects, and interior designers on residential and commercial projects across Europe, the United States, the Middle East, and Asia. At Tattahome, we provide a complete and personalized service: from product consultation to order management and global shipping. We handle logistics and ensure home delivery, including customs clearance where required. Our multilingual support team offers technical assistance, regular updates, and fast response times. What sets us apart is our commitment to reliability, professionalism, and attention to every detail. Our customers appreciate the smooth shopping experience, secure packaging, competitive pricing, and the peace of mind that comes from working with a dedicated and experienced team. Choosing Tattahome means bringing the best of Italian design into your home — effortlessly, safely, and wherever you are in the world.
From Our Door to Yours — Guaranteed and Protected
Fast & Safe Shipping with DHL, UPS and FedEx
At Tattahome, we pride ourselves on offering insured shipping to your door — wherever you are in the world. In the rare event of damage during transit, we take full responsibility for replacing the item at no extra cost to you. Our multilingual support team is always available to provide updates, technical advice, and dedicated after-sales assistance.
Contact info
Viale Leonardo Sciascia 240, 92100, Agrigento, Italy
- 0922651906
- info@tattahome.com
- www.tattahome.com
3.8
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tattahome
Thank you for your review.
We’re very happy to hear that you were satisfied with the price of your SMEG kettle. We always do our best to offer great products at competitive prices.
Thank you for choosing Tattahome, and we hope to serve you again soon.
Reply from Tattahome
Thank you for your kind review.
We’re delighted to hear that the ordering process was easy and that your delivery arrived quickly. Providing a smooth shopping experience and fast shipping is always our goal.
Thank you for choosing Tattahome, and we hope to serve you again soon.
Easy to work with
Easy to work with. Shipping went quickly and my items were packed well. Beautiful items.
9 March 2026
Unprompted review
Reply from Tattahome
Thank you for your kind review.
We’re very happy to hear that your experience with us was smooth and that your items arrived quickly and well packed. It’s also wonderful to know that you’re enjoying the products.
Thank you for choosing Tattahome, and we hope to serve you again soon.
Customer service was great and shipping…KWC was openbox
Customer service was great and shipping was fast. The faucet I ordered was shipped with the hot input not fully assembled. I had to disassemble the KWC faucet and try to screw in the connecting hose that was not properly attached. I found out after installing the faucet, because it immediately shot water straight out of the fixture. The item I received was open box.
6 March 2026
Unprompted review
Reply from Tattahome
Thank you for your feedback and for your kind words about our customer service and shipping.
We are sorry to hear about the issue you experienced during installation. All our products are new and supplied directly by the manufacturer, and in some cases the internal connections may need to be tightened during installation as part of the standard fitting process.
We are glad you were able to resolve the issue, but please know that if you ever encounter anything unusual, our team is always available to assist and find a quick solution.
Thank you again for choosing Tattahome.
Beware of import duties.…
You might have warned me about the import duties. $277! almost half the cost of the merchandise.
3 March 2026
Unprompted review
Reply from Tattahome
Dear Customer,
Thank you for your message.
Please note that import duties and local taxes are clearly specified on our website and are unfortunately outside of our control. These charges are determined by the customs authorities of the destination country.
Over the past year, there has also been extensive media coverage regarding the additional tariffs introduced in the United States, which significantly increased import duties on many products coming from Europe. Fortunately, many of these measures have recently been challenged and removed following decisions by the Supreme Court.
We always strive to be as transparent as possible regarding international shipments, but customs duties are applied directly by local authorities and are not collected or retained by us.
If you need any clarification or assistance, please feel free to contact us.
Kind regards,
TATTAHOME SORT EVERYTHING
TATTAHOME SORT EVERYTHING. The price are good !
27 February 2026
Unprompted review
Reply from Tattahome
Thank you for your review!
We’re glad to hear you were happy with our service and prices.
Thank you for choosing Tattahome.
I’m impressed with the merchandise and…
I’m impressed with the merchandise and the prompt delivery. I will definitely look forward to making future purchases with you 👍😁
26 February 2026
Reply from Tattahome
Thank you for your kind review!
We’re delighted to hear that you were happy with the products and the delivery.
We look forward to serving you again soon.
Very happy with my purchase
The photos didn’t do the flatware justice, I’m very happy with my purchase. Yes, shipping took time but that was covered during check out, DHL sent updates and the package arrived sooner than expected which was great. WECDXPQGG
8 February 2026
Unprompted review
Reply from Tattahome
Thank you for your review!
We’re very happy to hear that you loved the flatware and that the delivery arrived sooner than expected.
Thank you again for choosing Tattahome, and we hope to serve you again soon.
Legit company very happy 😃
I was a little dubious about this company however I had no other choice as I wanted white le creuset . This company is based in Italy . Communication is very limited and I contacted the company a couple of times with vague responses. However my amazing items arrived 6 weeks after order with a limited duty tax and all in perfect condition.
This is a legit company and I am very happy they offered my goods and delivered in perfect condition . Thank you
24 February 2026
Reply from Tattahome
Thank you for your honest review.
We understand that ordering from abroad can sometimes create uncertainty, so we’re very happy to hear that your Le Creuset items arrived safely and in perfect condition. Our products are shipped from Italy, and some items require production time before dispatch.
We truly appreciate your trust and hope to serve you again in the future.
Really bad experience
Really bad experience, if you are in the UK then don't buy from this firm. They advertised a competitive price and then it turns out this didn't include VAT so I got a hefty bill from DHL. When I said I didn't want to pay the VAT and I wanted DHL to return it to them, they tried to refuse. I pointed out their advertising was misleading as not portraying the full price (which they ignored) and then they tried to say I would have to pay import duties for it being returned to Italy which was where it came from.
I have ended up having to escalate to my credit card company.
This company does not operate within the EU distance selling regulations nor the UK Adverstising Standards. AVOID
23 February 2026
Reply from Tattahome
We are sorry to read your review, but we must clarify a few important points as what you are stating is simply not correct.
On every product page of our website, it is clearly specified for UK customers that:
“UK orders are VAT excluded. You’ll pay UK VAT (20%) to the courier upon delivery. No extra customs duties apply. Same total as before Brexit.”
This information is visible before purchasing, therefore there is no misleading pricing and nothing is hidden from customers. The VAT is collected by the courier according to UK import rules after Brexit, not by us.
We ship thousands of orders to the United Kingdom every year, and this process is standard and well known by UK customers purchasing from EU retailers.
Regarding the refusal of the shipment, when a customer declines to pay import VAT, the parcel is automatically returned by the courier. In such cases, return shipping costs and handling fees may apply, which is also standard procedure in international shipping.
We are a serious company with many years of international experience, and transparency with our customers is extremely important to us. Unfortunately, it seems that the information provided on the website was not read carefully.
The delivery arrived far sooner than I…
The delivery arrived far sooner than I expected, and each item was carefully and securely packaged. Very satisfied with the experience.
23 February 2026
Reply from Tattahome
Dear Customer,
Thank you for your kind feedback. We’re glad to hear your order arrived sooner than expected and that the items were carefully packaged.
We truly appreciate your support and hope to welcome you again on Tattahome.
Kind regards,
Reply from Tattahome
Thank you for your feedback! We’re really glad to hear you were satisfied with our service.
We also appreciate your suggestion regarding the website navigation — feedback like yours helps us improve the experience for all our customers. We’re continuously working on making the site easier and more intuitive to use.
If you ever need assistance finding a product, our team will always be happy to help. We look forward to serving you again soon!
Although I spent over £6000 on two…
Although I spent over £6000 on two light fittings the communication was very poor. I emailed several times and just got an automated reply along with a few hours later an email asking how they'd done while not having answered or replied to mt many emails. Very frustrating.
23 February 2026
Reply from Tattahome
Dear Customer,
Thank you for your feedback and for choosing us for such an important purchase. We are truly sorry to hear that your experience with our communication did not meet your expectations.
Our system sometimes sends automatic service-quality emails after an order update, and unfortunately this may have been triggered before we had the chance to personally respond to your messages. We understand how frustrating this must have felt, especially considering the value of your order, and we sincerely apologize for the inconvenience.
Please be assured that providing attentive and timely support to our customers is extremely important to us, and we are continuously working to improve our response times and communication processes.
If there is anything still pending or if you need any assistance with your order, please feel free to contact us again — we will be more than happy to help.
Kind regards,
I ordered two items from Tattahome
I ordered two items from Tattahome, on the delivery note it say two but there was only one. I’ve emailed customer services and had no response. Really poor customer service and I’m still at a loss as how to now get in touch since there based in Italy
25 February 2026
Reply from Tattahome
Dear Customer,
Thank you for your message and for bringing this to our attention.
We are sorry to hear about the confusion regarding your delivery. In many cases, orders containing multiple items are shipped in separate parcels, even if the delivery note lists all items together. It is therefore possible that the second item is still in transit and will be delivered shortly.
Regarding your emails, please accept our apologies if you have not yet received a reply. Occasionally messages may be delayed or mistakenly filtered, but we always do our best to assist our customers as quickly as possible.
Please feel free to contact us again by email or directly through our customer service channels with your order number so we can immediately check the shipment status and assist you in resolving the matter.
We remain at your disposal and will be happy to help ensure you receive the remaining item as soon as possible.
Kind regards,
Fantastic company to deal with
Fantastic company to deal with
Unfortunately the courier has been absolutely useless DHL, light smashed first run and now they have messed up again on the second delivery.
Feel for tattahome as this is beyond their control.
I live in Northern Ireland (still part of EU so no import duty/vat to pay)
You’d think DHL would know this……but no.
26 January 2026
Reply from Tattahome
Thank you very much for your kind words and for your understanding. We’re truly sorry for the inconvenience caused by the courier and share your frustration, as unfortunately situations like this are beyond our direct control.
That said, we are always here to assist and will continue working with the carrier to ensure the issue is resolved as quickly as possible. Your patience and support are greatly appreciated.
Best prices for Le creuset
Best prices for Le creuset, only if they would improve their delivery timings it would have been 5 stars. Otherwise great service
25 February 2026
Reply from Tattahome
Thank you for your feedback! We’re glad you appreciated our prices and service. Regarding delivery times, many Le Creuset items are produced or supplied directly by the manufacturer, which can sometimes extend lead times. We always do our best to ship as quickly as possible and truly appreciate your patience. We hope to earn that 5th star on your next order!
Reply from Tattahome
Thank you for your review! We’re glad you had a great experience and look forward to serving you again.
Reply from Tattahome
You’re very welcome! If you need any further assistance, please feel free to contact us anytime.
Great customer service
25 February 2026
Unprompted review
Reply from Tattahome
Thank you for your review! We’re glad you appreciated our customer service and look forward to assisting you again.
Cool Professional
Good communication.
Timely updates.
Excellent selection of products.
Only one concern:
Adaption of EU to US electrical
24 February 2026
Reply from Tattahome
Thank you for your feedback and for highlighting our communication, updates, and product selection. We truly appreciate it.
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