It's a little frustrating to navigate when you want to go back to a specific page (FreeTaxUSA does this better), but otherwise this is a great tax software. It's the only one that properly handles reg... See more
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Review summary
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I am using TaxAct for several years and that makes it easier year after year but I like to see a flow chart of what we have done at any time during preparation, iit be if possible atall? It be nice... See more
Company replied
The smartfile feature was okay, but damn it really sucked at automatically reading my screen and was damn near worthless since i had to double upload files. Even then I was unable to upload files to... See more
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Easy to use if you don't have complicated financials. Waited until the last minute to finish up and file and in the evening the site kept logging me out. Otherwise no issues.
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Company details
Written by the company
We are tax filers, too. From the pain of gathering tax documents to the relief of hitting submit, we understand what it’s like to file taxes. That’s why we’ve made it our mission to simplify tax filing for everyone. Because taxes shouldn’t be so complicated. TaxAct provides online tax filing solutions for individuals, families, and businesses of all sizes. Whether you’re filing a simple federal return, itemizing deductions, reporting investments, or managing self-employment income, our step-by-step guidance helps you file with confidence and accuracy. We also offer comprehensive business tax filing options, including partnerships, S corporations, C corporations, and sole proprietorships. You can file your federal and state business returns online, making it easier to stay compliant no matter where you operate. From small side hustles to established companies, we’re built to support entrepreneurs at every stage.
Contact info
United States
- www.taxact.com
4.0
Great
8K reviews
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All Inclusive Deal $129, not so inclusive and $189
I normally just start for free and then upgrade as I go. I love the software, but was extremely disappointed to choose the all inclusive deal of $129 which included a state filing to get to the end and pay $189 still with no state. Makes me not trust any special you advertise at the beginning.
21 April 2026
Unprompted review
Reply from TaxAct
Hi Lesley, we appreciate you sharing this and understand how confusing it can feel when the final price doesn't match what you expected at the start. We know pricing and feature access can sometimes feel unclear, especially when promotions are involved, and that kind of experience can understandably shake your confidence. Your feedback on how our pricing is presented is genuinely valuable and helps us improve.
The cost is too high,
The cost is too high, and it is making users buy something they don't want or may not need. Plus, since I first used your application, it has become less user-friendly.
21 April 2026
Unprompted review
Reply from TaxAct
Thank you for sharing this feedback, Maurice. We hear you on the pricing concerns, and we understand how it can feel frustrating when features require an upgrade that may not feel necessary for your situation. We also appreciate you noting the changes in usability over time since that kind of long-term perspective is genuinely valuable to us. Feedback like yours helps shape how we continue to improve the experience for returning customers.
Reply from TaxAct
Thank you, Mark! We're so glad to hear you're finding TaxAct easy to use. That's exactly what we aim for! 😊
Ease of navigation
21 April 2026
Unprompted review
Reply from TaxAct
Thanks for the feedback, Keenan! We're glad to hear navigating TaxAct felt smooth and straightforward for you.
If there's anything we can do to make your experience a full 5 stars next time, we'd love to hear it!
LOTS of hidden fees
Terrible experience. At every turn, theres a hidden fee. Free? hardly. mine was over 200 bucks just for simple filing.
21 April 2026
Unprompted review
Reply from TaxAct
Hi Kurt, we appreciate you sharing your experience and understand how frustrating it can feel when costs add up more than expected. TaxAct does offer free filing for qualifying simple returns, though certain forms, situations, or added services can require a paid tier. We know that pricing and feature access can sometimes feel unclear, and your feedback on that is genuinely valuable to us. We'll make sure this is shared with our team as we continue working to improve the experience.
Navigation could be improved but other features are worth it
It's a little frustrating to navigate when you want to go back to a specific page (FreeTaxUSA does this better), but otherwise this is a great tax software. It's the only one that properly handles registered domestic partnerships in CA and still allows you to e-file! The new AI filing assistant is also very helpful, but be careful - like any AI, it can make mistakes.
20 April 2026
Unprompted review
Reply from TaxAct
Thanks for the detailed feedback, Sabrina! We hear you on the navigation frustration, and that's something we genuinely want to improve, so we appreciate you calling it out.
It's great to know TaxAct is hitting the mark for registered domestic partnerships in CA with e-file support, and we're glad the AI assistant has been a helpful addition. Your heads-up about double-checking AI suggestions is a smart reminder for everyone! 😊
Well done . Slight emhancment
Well done ! Some things can be explained. Foe eg to get out of the India security document the only way is to disable the waiving of self employment tax, Thsi needed research. This should be flagged and a link to that section so that no need to research .
21 April 2026
Unprompted review
Reply from TaxAct
Thanks for the kind words, Kedar, and for taking the time to share such a specific and helpful suggestion! You're absolutely right that flagging edge cases like the India security document workaround with a direct link to the relevant section would save users a lot of unnecessary research time. We appreciate the feedback and will make sure it gets in front of the right team.
i do not want to pay you an additional…
i do not want to pay you an additional 120 dollars when it used to be free
20 April 2026
Unprompted review
Reply from TaxAct
Hi Cora, we understand how frustrating it can be when pricing changes from what you were used to. We know that shifts in feature access or plan pricing can feel unexpected, and we genuinely appreciate you sharing this feedback. Your input helps us as we continue to evaluate how we can best serve our customers.
It was okay user experience was okay
It was okay user experience was okay. I don't like that we have to pay more than Free Tax USA.
20 April 2026
Unprompted review
Reply from TaxAct
Thanks for the honest feedback, Sheronda! We're glad the experience worked out for you, and we hear you on the pricing concerns. We're always working to deliver strong value, and your input genuinely helps us improve.
Very easy to use once I had all the…
Very easy to use once I had all the correct information to use.
20 April 2026
Unprompted review
Reply from TaxAct
That's the key to a smooth filing experience, Tammie — having everything in order before you start! So glad it felt easy once you were all set. Thanks for the 5 stars! 🎉
Clarity of filing completion status
I thought I had submitted my electronic federal return, even though I was required to submit a paper filing of my state return. I missed a signal somewhere that my federal return had not been submitted. This is a second submission of my federal return. Now I'm not sure that TaxAct has properly saved all my information from my state return paper filing, which could impact the ease of my 2026 state filing next year.
4 March 2026
Unprompted review
Reply from TaxAct
Hi John, thank you for sharing this feedback. We understand how confusing it can be when the filing status isn't as clear as it should be, and we're sorry the submission process caused uncertainty around your federal return. Your concern about your state return information being saved is completely understandable. Our team would be happy to look into this with you and help clarify the status of your filings. Feel free to reach out at feedbackresponse@taxact.com with more details.
Smooth
Smooth, seamless, and qualified me for things that I did not expect.
20 April 2026
Unprompted review
Reply from TaxAct
That's awesome to hear! We love when the process surprises you in the best way possible. Thanks for sharing, and congrats on those unexpected wins! 🎉
Trump made my tax returns HUUUUGGEEEE!!!!!
Trump made my tax returns HUUUUUGGGGEEE!!! Thanks Trump! You're my hero!!!!
20 April 2026
Unprompted review
Reply from TaxAct
Hey Ryan! Sounds like this was a great tax year for you — love to hear it! 🎉 We're glad TaxAct could help you get every dollar you had coming to you.
Reply from TaxAct
Thank you, Richard! We're so glad to hear you found TaxAct easy to use. That's exactly what we aim for! 🎉
This is great as I have did my entire…
This is great as I have did my entire family taxes. Inexpensive and to the point. THank you!
20 April 2026
Unprompted review
Reply from TaxAct
That's wonderful to hear, Gemeil! Helping your whole family get their taxes done with ease is exactly what we aim for. Thank you for trusting TaxAct, and we hope to see you and the family again next tax season! 😊
It was easy to file and very affordable.
It was easy to file and very affordable.
20 April 2026
Unprompted review
Reply from TaxAct
Thank you, Tammy! We're so glad filing felt easy and budget-friendly for you. We'd love to earn that fifth star next time around! 😊
I'll take the desk top version any day
I'll take the desk top version any day. Used tax act (desktop) for several years but not sure if I will be continuing after this years efile.
20 April 2026
Unprompted review
Reply from TaxAct
Thanks for being a long-time TaxAct user, Irv. We hear you, and we know the desktop experience holds a special place for customers who've relied on it for years. If something specific about this year's filing gave you pause, we'd genuinely like to know. Feel free to reach out to us at feedbackresponse@taxact.com and share what's on your mind.
great and easy to do my taxes
20 April 2026
Unprompted review
Reply from TaxAct
Thank you for the kind words! We're so glad filing felt smooth and straightforward for you. Happy filing season! 🎉
I paid extra for "expert" service and received NO SERVICE! I filed on time only to have them not submit them.
I paid extra for "expert" service, I received no service. I filed on time 04/15/2026. My return was never sent. I had to pay more today 04/20/2026 to submit my e-file again. I have used TaxAct since it first came out. I will never use it again. My taxes are late, customer service doesn't exist with TaxAct anymore. I was on hold for 45 minutes only to have someone answer and hang up on my. I waited in the chat que for 45 minutes when it said it would take 30 minutes. TaxAct is an extemely useless company.
15 April 2026
Unprompted review
Reply from TaxAct
Nancy, we're really sorry to hear about this experience. Having your return not submit properly after filing on time, then facing long hold times and a disconnected call on top of it, is genuinely frustrating and we understand why you're upset. The support experience you described is not what we want for anyone, especially a long-time customer. Our team would like to take a closer look at what happened with your filing and the additional charge. Please reach out to us at feedbackresponse@taxact.com so we can review the details of your situation.
Gemini helped, TaxAct didn't
Gemini helped inform me of tax credits while TaxAct was just the place to enter data. I filed an extension thinking I owed, tax act didn't actually send IRS the money as directed. I called and after waiting on hold was told to contact the IRS.. Dumb. Had I actually owed, TaxAct would have caused me a penalty.
15 April 2026
Unprompted review
Reply from TaxAct
TJ, thank you for sharing this experience. The situation with your extension payment not being submitted as expected is genuinely concerning, and we understand why that would be frustrating, especially given the potential penalty implications. If you experience any issues next year, please contact our Support team so we can walk through them with you in real time. We appreciate you taking the time to leave us this feedback.
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