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TAXIBOX Reviews 

4,430
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,493 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being quick, efficient, helpful, friendly, and professional, making interactions pleasant. The overall service is frequently described as excellent, making processes easy and seamless from start to finish. Delivery services are highlighted for being efficient, on time, and stress-free, with drivers often placing boxes precisely where requested. The user experience, including website navigation and communication, is consistently described as easy to use, clear, and timely. Many also appreciate the flexibility in changing dates and the team's helpfulness in accommodating specific needs.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, efficiency, and... See more

Service

People report positive experiences with service, with many reviewers expressing high satisfaction and stating... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that deliveries are often on time,... See more

User experience

Customers consistently note positive experiences with user experience, describing it as awesome, seamless,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Awesome experience from start to finish. Great communication, great product, great service, friendly staff. Kris was super quick and efficient and very helpful with placement. H'asta luego amiga.... See more

Rated 5 out of 5 stars

TaxiBox is AWESOME ! this is the second time ive used taxi box - the first was moving from Perth to Brisbane - that was so easy and quite affordable , this - move was within Brisbane and it was so... See more

Rated 5 out of 5 stars

How seriously, nice and decent Jeremy is from the Reservoir/Coburg store. I'm a techtard, and Jeremy has been so patient, helpful and worked with me until i had a solution to my app issue, which was p... See more

Rated 5 out of 5 stars

1. Your tracking App is easy to use and very helpful 2. Nori (the driver) was efficient, friendly, helpful, totally competent in what he was doing, and able to place the box exactly where we wanted... See more


Company details

  1. Self storage facility
  2. Removals Service
  3. Storage facility
  4. Warehouse

About TAXIBOX

Written by the company


Taxibox

About us


Mobile Storage | On-Site Storage | Cool Storage | Moving Interstate | Packing Supplies



TAXIBOX

Written by the company

Storage that moves? That's nuts.
Melbourne. Sydney. Brisbane. Gold Coast. Adelaide. Perth.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

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4.9

All reviews

(4,430)

1,466 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Frank was fantastic

Frank was fantastic . Friendly , positive and put the taxi boxes exactly where I wanted them .
100 out of 100 - gold star for Frank 😀

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Delivery was smooth and easy

Delivery was smooth and easy - Frank was extremely warm and friendly (even though it was freezing and early!). He was super quick getting things set up, and spoke me through how to do everything. Thanks Frank!

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Frank was so helpful

Frank was so helpful. Perfectly aligned our taxi boxes in our new warehouse with no fault. He’s helped us with quite a few of our taxi box moves, each time no issues and very nice.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent delivery

Excellent delivery, put precisely where I wanted the containers, plus took the time to explain the storage units to me. Well done TAXIBOX excellent training of the team and wonderful service. Highly recommend….

3 July 2026
Rated 1 out of 5 stars

Delivery was cancelled

Delivery was cancelled
I was told yesterday the delivery window was going to be 2-4 and then No 30 minute window was provided today

2 July 2026
TAXIBOX logo

Reply from TAXIBOX

Hi Clark,

Thanks for leaving us with your feedback. The last thing we ever want is for our customers to walk away feeling disappointed with their experience, and we're very sorry if that was the case here.

From our initial review we can see that our driver arrived 30 minutes earlier than the 2pm - 4pm estimation that was provided. We do note that this is only an estimate and may be subject to change on the day which is why we also send our 30 minute ETA SMS which you should have received. We do apologise for any inconvenience this has caused and while our driver didn't facilitate the delivery in the end as you weren't home, we can confirm that our team got onto this right away and the delivery has been rescheduled for tomorrow.

If you have any further questions please don't hesitate to give us a call on 1300 87 60 87, otherwise our team will be in touch early next week to ensure delivery went smoothly.

Kind Regards,
TAXIBOX Team

----- Updated 10/7 -----

Hi Clark

We've tried reaching out a couple of times since our last response, but haven't had any luck catching you.

Again, we're very sorry that your initial delivery day didn't go as expected, though we're pleased to see that the team were able to quickly reschedule your delivery for the following day, and understand everything went smoothly from there.

Thank you again for taking the time to share your feedback with us. It's always valuable in helping us continue to improve our service.

Kind Regards,
TAXIBOX Team

Rated 5 out of 5 stars

I was really impressed with the very…

I was really impressed with the very nice gentleman who delivered my taxi box this morning!!! A perfect delivery 🚚 into a very small dead end street . He explained everything that I needed to know. Please convey my thanks and gratitude to him. Elizabeth Pagden

1 July 2026
Rated 5 out of 5 stars

Bang on time

Bang on time. Managed to find space for 3 boxes in a busy and tight situation and fit them in well with clearance for all doors to open fully. Great job. Thank you

1 July 2026
Rated 5 out of 5 stars

old school service meets hitech facility

How seriously, nice and decent Jeremy is from the Reservoir/Coburg store. I'm a techtard, and Jeremy has been so patient, helpful and worked with me until i had a solution to my app issue, which was probably an Emily issue if I'm honest😅 and has followed up with calls and emails just to check everything is ok. The storage options are fantastic. So easy peasy to access and the level of safety and security is exemplary. 🌟🌟🌟🌟🌟,

29 June 2026
Unprompted review

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