Taylor Rose Reviews 

7,155
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,995 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers enthusiastically praise the dedicated staff members for their exceptional professionalism, clear explanations, and consistently friendly attitudes during property transactions. People consistently note that solicitors are exceptionally responsive, extremely easy to reach, and genuinely committed to ensuring smooth home sales and purchases. Some reviewers were not happy with very slow response times, poor communication, and ongoing difficulties getting timely updates on their important cases. A few other people also felt that certain team members were unhelpful, leaving customer inquiries unanswered and causing frustrating, unnecessary delays throughout the process.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, helpfulness, and prompt... See more

Service

Users describe positive interactions with service, highlighting exceptional professionalism, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting clear communication and... See more

Response time

Reviewers highlight positive aspects of response time, consistently noting that staff members are... See more

User experience

Clients share positive opinions on user_experience, highlighting that staff members are incredibly helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Basically, the 5 star review is down to Atshaam our appointed solicitor. When we initially started with Taylor Rose, we sent everything to their portal prior to going on holiday only to find they kept... See more

Company replied

Rated 5 out of 5 stars

Thank you Theo for helping make our first home a reality. Your support was outstanding from start to finish. Always within reach and able to take our calls, proactive, transparent and willing t... See more

Company replied

Rated 5 out of 5 stars

We recently completed our remortgage with Taylor Rose and had the pleasure of working with Mrs Ashtar Abraham. She was incredibly friendly, professional, and helpful throughout the entire process. Sh... See more

Company replied

Rated 5 out of 5 stars

Complex divorce case with a draging financial settlement. Nadara Dharmakirthi and Ayuni Mudalige handled my remortgage process very well. I felt very supported throughout. Very pleased with the servic... See more

Company replied


Company details

  1. Lawyer
  2. Conveyancer
  3. Divorce Lawyer
  4. Employment Lawyer
  5. Personal Injury Lawyer
  6. Property lawyer

Written by the company

Taylor Rose is a leading independent law firm with a strong reputation for providing expert legal advice and representation to individuals and businesses across the UK. With a team of over 1700 legal professionals working from multiple offices nationwide, we offer a comprehensive range of legal services, including Residential Property, Commercial Property, Corporate Law, Personal Injury, Clinical Negligence, Family Law, Business Crime, Employment Law, Immigration, Wills & Probate, Professional Negligence, Dispute Resolution, Contested Probate We are committed to delivering excellent client experience and are constantly monitoring feedback from our clients to help us improve our services. Our commitment to building strong client relationships and delivering exceptional service has earned us numerous awards and accolades including strong recognition in both the Legal 500 and Chambers & Partners. We pride ourselves on our ability to provide clear, practical advice and support throughout the legal process. Whether you're buying your first home, navigating a complex divorce, or facing a challenging employment dispute, our experienced solicitors are here to help. Taylor Rose has a proud heritage and a unique management structure unlike any other law firm, the firm's philosophy is to deliver smart, modern law. With a focus on innovation and technology, Taylor Rose is committed to providing efficient and accessible legal services.

Taylor Rose MW Smart Modern Law

Written by the company

We are committed to providing clear, concise legal advice.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(7,155)

1,943 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had an excellent experience working…

I had an excellent experience working directly with Ivanna Ibuno and Katherine Youna and would highly recommend their services. From the beginning, they were professional, knowledgeable, responsive, and always willing to explain things clearly whenever I had questions.

The whole process was handled efficiently and with great attention to detail. I always felt that my best interests were being looked after, and their guidance gave me confidence throughout what could otherwise have been a stressful process.

I am extremely grateful for their hard work, patience, and professionalism. Thank you for making the whole experience as smooth and straightforward as possible. I would not hesitate to use their services again or recommend them to others. Big thanks Katherine Youna and Ivanna Ibuno.

8 June 2026
Unprompted review
Taylor Rose logo

Reply from Taylor Rose

Dear Gloria, thank you for your 5 star review, we appreciate you taking the time to leave your positive feedback.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ First-Time Buyers – An Exceptional Experience

My girlfriend and I recently went through our first ever house purchase and, as first-time buyers, we were completely clueless when it came to choosing a conveyancing solicitor. Our estate agent recommended Taylor Rose, and in particular Harley Sommer, Consultant Conveyancer, having worked with him on a number of recent cases.

I have to say, Harley made the entire experience incredibly seamless.

From the initial requests for information right through to completion, everything felt effortless during what could otherwise have been a very stressful process. Harley's communication was exceptional – emails were often answered within minutes and phone calls almost immediately. He was always professional, approachable and genuinely happy to help.

Being first-time buyers, we naturally had plenty of questions along the way, both big and small. Nothing ever felt like too much trouble for Harley, and he took the time to explain things clearly and guide us through every stage of the process.

Throughout the purchase, my girlfriend and I regularly commented on how impressed we were with the speed at which Harley dealt with everything. We were already saying before we'd even completed that we would be recommending him to our friends when the time comes for them to buy their first homes.

A huge thank you to everyone at Taylor Rose, and particularly to Harley, for essentially holding our hands throughout our first house purchase and making such an important milestone feel so straightforward.

We genuinely couldn't recommend Harley and Taylor Rose highly enough.

11 August 2026
Unprompted review
Taylor Rose logo

Reply from Taylor Rose

Dear Tayte, thank you for your 5 star review, we appreciate you taking the time to leave your positive feedback.

Rated 5 out of 5 stars

Bulent Duyar was our solicitor

Bulent Duyar was our solicitor, very good at explaining everything, I was very stressed about the waiting and delays, his reassurance was great and kept me going, thank you so much

11 August 2026
Unprompted review
Taylor Rose logo

Reply from Taylor Rose

Dear Fatima, thank you for your 5 star review, we appreciate you taking the time to leave your positive feedback.

Rated 5 out of 5 stars

Highly recommend

Impeccable service from start to finish. Would highly recommend Taylor-Rose and in particular Prashant who supported us throughout the buying and selling process of our house and dealt with everything in a timely and efficient manner. Thankyou again!

31 July 2026
Unprompted review
Taylor Rose logo

Reply from Taylor Rose

Dear Jade, thank you for your 5 star review, we appreciate you taking the time to leave your positive feedback.

Rated 2 out of 5 stars

Expensive for the service you get

My purchase completed a few days late after the legal completion date. This incurred additional costs both from the seller and from Taylor Rose. But part of the delay was a crucial email that Taylor Rose missed for 2 weeks despite several chasers. The attitude when I mentioned this was very defensive and childish.
They also have a bunch of additional costs that are not easy to grasp when they send you the initial invoice and you realise at the end.
It's a big firm and some work is done by juniors and the work feels very script based without advice or critical thinking, overall a lot of people get involved and it doesn't feel you are well taken care of.

7 August 2026
Unprompted review
Taylor Rose logo

Reply from Taylor Rose

Dear Fabian, we are sorry to hear of your concerns. If you would like to discuss this matter with our Client Care Team, please contact them at Client.Care@taylor-rose.co.uk with the full details of your concerns and they would be happy to discuss this with you further.

Rated 5 out of 5 stars

Atshaam super solicitor!

Basically, the 5 star review is down to Atshaam our appointed solicitor. When we initially started with Taylor Rose, we sent everything to their portal prior to going on holiday only to find they kept asking for things they already had. Then our sale got handed to Atshaam and it was a breath of fresh air, a solicitor we could talk to, easy to get hold of, responsive to requests and friendly. Thank you.

10 August 2026
Unprompted review
Taylor Rose logo

Reply from Taylor Rose

Hi Jason, thank you for your 5 star review regarding Atshaam. We are pleased to hear he was always responsive and friendly! We appreciate you taking the time to leave us positive feedback.

Rated 5 out of 5 stars

Clare Blandford Super !

We had the pleasure of being assisted by Clare Blandford throughout our sale.

Our chain was long and quite complex, involving a leasehold property as well as a change of solicitor by one of the parties along the way. Clare did an extraordinary job of keeping everyone aligned, from the bottom of the chain right through to the top.

She kept us continuously updated and, whenever things became uncertain, she was always there to provide clear advice on the best steps to take next. Her communication was excellent throughout, and we always felt that she had a clear overview of what was happening across the entire chain.

Clare is efficient, clear, extremely well organised and, above all, very proactive. If you are looking for someone who will do everything possible to get your sale over the line, look no further.

A huge thank you as well for being so patient with our complicated chain and with the many questions we had along the way!

Thank you again, Clare.

Manuel & Cristina

29 July 2026
Unprompted review
Taylor Rose logo

Reply from Taylor Rose

Hi Manuel, thank you for your 5 star review regarding Clare. We are pleased to hear she was efficient, clear and proactive throughout. We appreciate you taking the time to leave us positive feedback.

Rated 5 out of 5 stars

Harley Somner was an excellent choice…

Harley Somner was an excellent choice of conveyancing solicitor for the sale of our house. There were many queries from our side as relatively new sellers and from the buyer and his solicitor. Harley got back to us very efficiently with all queries and kept us informed of the situation throughout the whole process. We also dealt with Rebecca Goodier towards the end of the sale who was just as efficient and informative. I would definitely recommend Taylor Rose to anyone buying/selling a property.

31 July 2026
Unprompted review
Taylor Rose logo

Reply from Taylor Rose

Hi Sarah, thank you for your 5 star review regarding Harley. We appreciate you taking the time to leave us positive feedback.

Rated 5 out of 5 stars

Taylor Rose have been absolutely…

Taylor Rose have been absolutely amazing in supporting myself and my family in the sale of my grandmother‘s home. I want to give a particular mention to Elena and Margaret who have been both professional, kind and compassionate.

10 August 2026
Unprompted review
Taylor Rose logo

Reply from Taylor Rose

Hi Rahcel, thank you for your 5 star review regarding Elena and Margaret. We are pleased to hear they were both professional and compassionate! We appreciate you taking the time to leave us positive feedback.

Rated 5 out of 5 stars

Kim is a true professional!

Kim was the most knowledgeable, approachable solicitor we have ever dealt with. She helped us achieve an ambitious move date and was always brilliant at keeping us informed of progress, helping us overcome difficulties and always explained things in a way we could understand. Highly recommend her and Taylor Rose!

30 July 2026
Unprompted review
Taylor Rose logo

Reply from Taylor Rose

Hi Helen, thank you for your 5 star review regarding Kim. We are pleaed to hear she kept your informed throughout and we appreciate your kind words and recommendation.

Rated 5 out of 5 stars

Stress Free House Sale

I am delighted to provide a review for the exceptional service provided by Taylor Rose during the recent sale of my mother's property.

From start to finish, the entire process was handled with the utmost professionalism, efficiency, and care.

As I was assisting my elderly mother with her sale, Taylor Rose showed immense understanding and empathy toward our situation.

Our case handler, Irushi and her legal assistant Sasandara made the entire conveyancing experience completely seamless.

They were incredibly proactive, ensuring all paperwork was prepared accurately and ahead of schedule.
Communication was outstanding throughout and Irushi and Sasandara, kept us regularly updated at every stage.

Any queries we had were answered promptly and clearly, making a potentially stressful process very easy for my mother to navigate.

It is also important to note that the quote originally provided by Taylor Rose, was very close to the final figure, for their legal services.

Due to this and our overall experience, I have since recommended Taylor Rose to a relation, who's house sale is well under way now.

Thank you Irushi and Sasandara.

10 August 2026
Unprompted review
Taylor Rose logo

Reply from Taylor Rose

Hi Cham, thank you for your 5 star review regarding Irushi and Sassandara. We are pleased they were proactive and kept you updated throughout! We appreciate you taking the time to leave us positive feedback.

Rated 1 out of 5 stars

Taylor Rose are Terrible Solicitors

Taylor Rose are probably the most useless solicitors I have ever worked with. Poor communication, shoddy service, unbelievably unhelpful. I received an email stating to call if if I have any questions or need help filling out the SDLT form. I call a d they said to fill it out to the best of my ability because they cannot help. Mickey Mouse operation. Do not use.

10 August 2026
Unprompted review
Taylor Rose logo

Reply from Taylor Rose

Dear Andrew, we are sorry to hear of your concerns. If you would like to discuss this matter with our Client Care Team, please contact them at Client.Care@taylor-rose.co.uk with the full details of your concerns and they would be happy to discuss this with you further.

Rated 5 out of 5 stars

Mitchell Levy was excellent

Mitchell was great to work with and always contactable throughout the whole process, even working on my case when he was unwell as a commitment to getting my property sale through in good time. I would thoroughly recommend Mitchell to anyone looking for a good conveyancer.

10 August 2026
Unprompted review
Taylor Rose logo

Reply from Taylor Rose

Dear Matt, thank you for your 5 star review, we appreciate you taking the time to leave your positive feedback.

Rated 5 out of 5 stars

Being a first time buyer i didn’t know…

Being a first time buyer i didn’t know what to expect, i spoke to my solicitor Lauren and she put me on there portal which is really useful, Lauren would update me and contact me if anything was required from my end and the whole process was smooth, Lauren done the exchange & completion on the same day which takes a lot of work. I would recommend using Taylor Rose to anyone in the future.

7 August 2026
Unprompted review
Taylor Rose logo

Reply from Taylor Rose

Dear Keith, thank you for your 5 star review, we appreciate you taking the time to leave your positive feedback.

Rated 5 out of 5 stars

I would like to say a huge thank you to…

I would like to say a huge thank you to the whole team for all their hard work and support throughout the purchase of my new home.

As a first-time homeowner, the conveyancing process was completely new to me and, at times, it was extremely stressful and overwhelming, particularly because of the delays and uncertainty within the chain. There were moments when I was genuinely worried that the purchase might not go through, but my solicitor remained professional, patient and supportive throughout the process.

I really appreciated the communication and the effort made to keep me updated, chase the relevant parties and ensure that everything that needed to be done from their side was dealt with properly. Even when there wasn’t always an immediate answer available, I felt that my concerns were taken seriously.

I am especially grateful that we eventually reached completion and I was able to get the keys to my new home. Buying a house is such a huge milestone, and having a solicitor who is knowledgeable, reassuring and committed to getting the matter completed made a big difference.

Thank you once again for your professionalism, patience and dedication throughout the entire process. I genuinely appreciate all the work you put in and would happily recommend your services to anyone looking for a reliable conveyancing solicitor.

30 July 2026
Unprompted review
Taylor Rose logo

Reply from Taylor Rose

Dear Taiwo, thank you for your 5 star review, we appreciate you taking the time to leave your positive feedback.

Rated 5 out of 5 stars

Excellent service.

After nearly two years of trying to sell our house we had experienced exactly the type of issues so commonly complained about with conveyancing solicitors - lack of communication, poor understanding of the specifics of our situation, apathy and arrogance, inconsistency with staff involved and a seemingly determined reluctance to answer the phone.. ever. That was until Victoria from Taylor Rose got involved following a recommendation from a mortgage broker. She quickly developed a thorough understanding of the issues we had been having with an inept management company that were affecting the title of our property and got it resolved in a matter of a couple of weeks.. something our previous solicitor never achieved. Not only that, she was accessible and personable throughout the whole process, answered the phone every time I called and happily talked through the issues with me to help me develop an understanding of what was going on. She made it all seem so easy compared to what had been a long, drawn out and seemingly endless journey previously. I honestly cannot recommend her enough.

3 August 2026
Unprompted review
Taylor Rose logo

Reply from Taylor Rose

Dear Tom, thank you for your 5 star review, we appreciate you taking the time to leave your positive feedback.

Rated 5 out of 5 stars

Johnny at Taylor Rose gives a faultless…

Johnny at Taylor Rose gives a faultless service. I wouldn’t use anyone else

10 August 2026
Unprompted review
Taylor Rose logo

Reply from Taylor Rose

Dear Johnny, thank you for your 5 star review, we appreciate you taking the time to leave your positive feedback.

Rated 5 out of 5 stars

Excellent service by both solicitors

Excellent service from both Humza and Chirag. They moved very quickly on my sale as requested. Communication excellent.
I also used them to buy a property. Again they moved as fast as they could. Very helpful and friendly.

20 July 2026
Unprompted review
Taylor Rose logo

Reply from Taylor Rose

Dear Sarah, thank you for your 5 star review, we appreciate you taking the time to leave your positive feedback.

Rated 1 out of 5 stars

A solicitor firm which endorses dirty…

A solicitor firm which endorses dirty purchase techniques such as allowing their clients to request huge sums of money off sale prices a week before exchange. Unresponsive, and hire freelance solicitors with whom they have no control over. Often being out of office with no out of office signature and no one else on the team managing their work if they are out of office. Avoid at all costs.

1 June 2026
Unprompted review
Taylor Rose logo

Reply from Taylor Rose

Dear Rebecca, we are sorry to hear of your concerns. If you would like to discuss this matter with our Client Care Team, please contact them at Client.Care@taylor-rose.co.uk with the full details of your concerns and they would be happy to discuss this with you further.

Rated 1 out of 5 stars

Negligent in handling our case

Taylor Rose handled our conveyancing/mortgage matter from April 2026, and knew from day one that a Deed of Variation was needed for a Rent Charge on the title. Despite this, the solicitors for our management company weren't approached until early July, and weren't even sent the title until roughly two weeks before completion was due. The draft deed wasn't approved until 20 July.

Throughout, despite countless calls, emails and portal messages from us and our mortgage broker, we were repeatedly told everything was on track for a 1 July completion. It wasn't. We ended up missing our mortgage rate deadline, incurring extra interest costs on two payments at a variable rate, and were also presented with a shortfall figure roughly double what it should have been (only caught by our broker).

Our entire mortgage that we'd agreed with the bank also expired and they initially refused to extend the deadline. Eventually, after a lot of work by our broker, they gave us a short extension which allowed us to complete. If they hadn't extended, it would likely have cost us around £10,000+ in costs over the mortgage term.

No apologies, no ownership of the issues. We're waiting for accountability and reimbursement for costs that should never have arisen.

1 July 2026
Unprompted review
Taylor Rose logo

Reply from Taylor Rose

Dear Richard, we are sorry to hear of your concerns. If you would like to discuss this matter with our Client Care Team, please contact them at Client.Care@taylor-rose.co.uk with the full details of your concerns and they would be happy to discuss this with you further.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look