Teahouse Transport Reviews 

I have already shared here my very unpleasant experience with the delivery that I paid for, but after the company insisted on sending my parcel, for reasons beyond my understanding, not to the recipient, but to a completely unknown private person in another country, I refused the service. According to the site, I was supposed to get my money back within minutes. It's been ten days now and I haven't received my money back despite their email assurances.

My package was declared as lost after it failed to be delivered. I found out from courier. Teahouse was not aware. Very poor customer service. I am trying to get some support but nobody replies. All phone numbers are down or nobody answers. Emails ignored. Appealing customer service and I will likely never see my package which has thousand worth of clothes and claim has not been made. If you decide to use, make sure you have sufficient insurance!!!

Unfortunately, the company doesn`t even want to refund my money. I`ve contacted Trading standards and made a formal claim. If no reply there will be an investigation against them...

Same thing as people before me. Sadly, I did not think to look to see if things have changed as I used these guys before and they were brilliant. Now, they are as useful as windshield wipers on a submarine.
They took my money almost immediately, no confirmation email, no phone call, no nothing. You cannot reach them through the phone numbers listed, no email, nothing, nada, zilch.....

Edit: I have changed the stars and amend this review. Not long ago I received an email from them apologising, saying that they do not have the manpower in that specific country and therefore cannot make the pick up. So they said they will cancel & refund, what a relief. Thank you guys, I appreciate you not being a scam.

I'm a client of this company since 2014 and never had a problem, customer service is good and the company is trustworthy.

In nov 2022 this website and company is a total SCAM. I made an order, paid and after 3 days from the pick up date and 3 days of calling all numbers, writing on facebook, emails, tickets I did not get any answer. I m trying now to get my money back but they are like a ghost.

It was unknown what time the package would be picked up by courier. The service cannot expect that the client stay the whole day at home and wait until the courier comes. Therefore on star less.

very good service... Thank you

It's been a month and I have not received a single message from teahouse transport, nor have I received my parcels. I have sent all my stuff from the UK to the CZ, as I was moving from university. Everything was wrong from the beginning, I wasn't even able to pay at the website, even though I tried 3 different credit cards. I tried to contact them but obviously nobody picked it up. The next day somebody finally sent me the details so that I could do the bank transfer. I was not even informed if they are really going to collect the boxes. Well they did in the end without calling or contacting me in advance. Fair enough, this is probably not their fault. However, after this their service was a complete nightmare. Since 5th July my boxes are stuck at the customs. Teahouse transport have not said anything since then. From the beginning the only company that contacted me regarding the clearance was DHL. Teahouse transport claims that it takes about 5-9 days to receive the package. Well it's been 29 days. Teahouse transport hasn't even apologised for the delay. Probably my package is one of those 2% that are delayed. However, it seems like they don't really know how to deal with that so they just pretend they don't know anything, which is just rude. Well at least I know that next time I'm not going to use the company again. Even though I used it a few times before that and everything was alright I must say that this was enough. I am just hoping that I'll get my boxes eventually.

Very quick service and helpful
Only thing I would do better is customers service line that somebody would answer

Awful experience. They didn’t come to get the parcel the day they told us and it took 3 days to finally have it sorted m, but not that’s not really a big deal, it wasn’t hard to contact them and they eventually organised the parcels to be collected. The main point is I specified that the parcels contained pottery and fragile pieces and I wrote down everywhere in the boxes FRAGILE and THIS WAY UP (in English and in Spanish just in case). All that could have possible got broken was broken when the parcel arrived. Every piece was wrapped up in bubble wrap and there was pieces of clothes to protect the pieces. Even 2 pieces that were wrapped up in bubble wrap and inside a wooden box arrived broken. Very disappointed. I took a picture before I threw all to the bin but I can’t find anywhere to actually post it.

Absolutely a nightmare process with this company. They have been reported to the police.
My parcel was lost by their 3rd party provider GLS. Then the GLS eventually discovered the parcel in their depo, damaged. As the parcel contained christmas presents from our families I asked for final delivery. To my surprise, an expensive item was stolen and several nutritional supplements were covered by mold (from where the parcel had been "resting"). The communication from the owner has been always terribly slow (in some cases a week with no response). The transportation refund was requested as it took a few months to deliver my damaged parcel, and the owner refunded it. Another refund was requested for stolen and damaged items as it was insured but no response on this matter. I said to the owner I will report them to the Police as I had it insured and only then his response was received. He offered that if it is possible they will pay me the value of lost and damaged items and then deal with the GLS internally. I immediately responded with the agreement but no refund and no communication again so I filed case. I have had enough of this, let the Police deal with the fraudsters! Shame on you Teahouse Transport (registered as GO2JERRY UK LIMITED)!!! This is my second parcel which was lost with this company. Never again with them.

Excellent service, quick,

All went well exactly as expected.

I'm not going to detail my full experience with Teahouse Transport here because I think I'd end up writing a short novel, but this is what you need to know:

Teahouse Transport does not care about you or your belongings, and if something goes wrong during your delivery you better pray to whatever deity you believe in because you will be in for a hellish ride.

I used Teahouse Transport (henceforth TT) 2 times to move my personal belongings from one country to another for my studies.

The first time, they lost my guitar and guitar case, promised to reimburse me for it, and then never wired me the money.

The second time, the whole delivery process took an excruciating six weeks. Teahouse transport came to pick up my stuff on the wrong day, which triggered a chain of unsuccessful pick-ups by them. They failed to communicate with me properly, took no responsibility for their mistakes, and as the icing on the cake, didn't even fill in my invoice form properly. This meant that even if they had picked everything up on the right day, UK customs would have sent it right back.

In the end, I only got my stuff delivered to me because I hounded DHL about it and they were able to help me instead of TT.

Their actions (especially the invoice form shenanigans) border on negligence and I wouldn't trust them to deliver a toothpick for me at this point.

If you need to have your stuff delivered, cut out this useless middleman (and useless is a generous adjective here, seeing as that implies a net zero contribution to the experience and TT dove well into the negatives) and just order directly with DHL. At least their customer service is good.

Excellent service. Quick.recomend to anyone

The worst services ever! I had to cancel my parcel, they were happy to take my money and since then I can't get through to them and can't my money back. Just instructing solicitors to deal with them to recover the costs! Also, numbers on their website never try to call them as they are never being answered, neither their emails! You can't speak to anybody! Pretty much a scam! Keep away from this company!!!!!!!!!

The worst!!!!
I wanted to send a package back in September from CZ to UK before I left for University.
They took my money but then there was no response! I had to ship my package through Czech Post office.
I tried to contact them but no one answered and when I sent an e-mail to get my money back I recieved no response!
ITS BEEN THREE MONTHS AND I STILL DONT HAVE MY MONEY BACK!!!

Totally unprofessionals.
They hired DHL to attempt delivering my parcel, that why the high price.
Plus, they haven't delivered my parcel.
Camed back 1 month later, returned to sender.
Just imagine how I felt...

Have been happy with this company ever since, although the last experience I had was quite sad. My parcel has been damaged by a DHL, the company whose service has been purchased via Teahouse transport. Inside the package was a really valuable bike and helmet, making the damage worth at least £1200. Teahouse was negotiating my refund with the DHL ever since this issue occurred. Although, once they've received the refund, they've never forwarded it to me. I have been trying to get in touch with them ever since through mobile, e-mail or skype but they just do not respond, they are simply just ignoring me. Hence I want to ask you, be really careful...even though they are reasonably cheap, their service is not worth buying at the end of the day...