3DPrima.co.uk Reviews 

484
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Purchased a Eufymake E1 Laminator. FAST DELIVERY!! Brilliant machine. Small problem handled brilliantly by Sam at Customer Service. Bravo 3d Prima UK!!

Rated 5 out of 5 stars

I bought a X2D printer from these guys and within a month it was throwing several faults. I contacted them with the fault codes and without any hesitation they offered an exchange. We drove to excha... See more

Rated 5 out of 5 stars

Bought 4 Ender 3 pros and received them quickly. Really well packaged (Creality) and easy to assemble (Creality). The SD Card readers are very frail (Creality) and packed up within days. Technology... See more

Rated 5 out of 5 stars

I bought a Snapmaker U1 from 3DPrima. It arrived in perfect condition. Unfortunately when I set it up it failed its initial calibration. We tried all the suggestions from the Snapmaker help vi... See more

Company details

  1. Online marketplace
  2. Electronics Company
  3. Hardware Shop

Written by the company

Formerly known as Technology Outlet, we are now 3D Prima UK, the UK's largest and most committed 3D printing specialist. We stock a wide range of brands, from entry-level hobbyist machines to high-end business solutions. Our selection also includes 3D scanners, laser engravers, and more. To complement these products, we offer a vast range of 3D printing materials, accessories, and spare parts. 3D Prima UK is your one-stop shop for all things 3D printing! 🚀


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

484 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(484)

23 reviews in the last 12 months

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Rated 5 out of 5 stars
3DPrima.co.uk logo

Reply from 3DPrima.co.uk

Thank you for your fantastic review!

We're pleased to hear that you were happy with your experience. Customer satisfaction is extremely important to us, and it's always great to receive positive feedback from our customers.

Thank you for choosing 3D Prima UK. We appreciate your support and look forward to serving you again soon.

Best regards,

The 3D Prima UK Team

Rated 5 out of 5 stars

Quality parts at reasonable prices.

Quality parts at reasonable prices.
Fast delivery, will use again

20 May 2024
3DPrima.co.uk logo

Reply from 3DPrima.co.uk

Thank you for your fantastic review!

We're pleased to hear that you were happy with your experience. Customer satisfaction is extremely important to us, and it's always great to receive positive feedback from our customers.

Thank you for choosing 3D Prima UK. We appreciate your support and look forward to serving you again soon.

Best regards,

The 3D Prima UK Team

Rated 5 out of 5 stars

I've always found Technology Outlet a…

I've always found Technology Outlet a very comprehensive supplier of 3D printers and accessories. No messing with shipping - next day and a great range of items - now my preferred supplier especially for Bambu Labs

20 May 2024
3DPrima.co.uk logo

Reply from 3DPrima.co.uk

Thank you for your fantastic review!

We're pleased to hear that you were happy with your experience. Customer satisfaction is extremely important to us, and it's always great to receive positive feedback from our customers.

Thank you for choosing 3D Prima UK. We appreciate your support and look forward to serving you again soon.

Best regards,

The 3D Prima UK Team

Rated 5 out of 5 stars

I have had 2 3d printers technolagy…

I have had 2 3d printers from
technolagy outlet,the service for them is the best so far next day shipping and tracked,I have had 2 printers the artillery x 3 pro and now the bambu lab a1 mini both spot on service its my 9th printer(I have a small print farm) and the 2 for them has been the best experience out of all the one I have so far purchased from anywhere,I will be back

23 May 2024
Unprompted review
Rated 3 out of 5 stars

Got an ender 3 v3 SE and it was…

Got an ender 3 v3 SE and it was immaculate and flawless, but the filament on their website is advertised with plastic spools in the photo and it came in a cardboard spool. They did mention it is cardboard spools in the description but they were a bit cheeky from them. Cardboard spools leave tones of dust on the printing bed of a printer and clog up the belts which is why I had to transfer all my filament to another spools using a little contraption I had.

9 May 2024
Unprompted review
Rated 5 out of 5 stars

The Level of service

Thanks Myles

Trustpilot review,

VERY IMPRESSED, Myles Lightfoot, is the team member who took my call, Cant recommend to highly, given the chance would give more stars, I live in the north east of Scotland and it took less than A WEEK from my call to Technology Outlet To have my printer collected repaired and returned, That is impressive by anyone's standard. Thank you Myles.

They set the standard, most company's can only dream off,
My sincere apologies, I thought this had already been posted

19 February 2024
Unprompted review
Rated 5 out of 5 stars

Ender printer …

We were having a few issues with our ender S1 and contacted James in technology support and after sending us a new part it was decided to have the item returned. James arranged everything and then sent it back in perfect order. We will have no issues contacting him again as the after service and back up was superb.

11 April 2024
Unprompted review
Rated 5 out of 5 stars

Great support service

I bought a K1 printer from here and so far been really good. I have used their support desk a few times which is where they've really shown their value. Very responsive and don't just focus on the obvious stuff but dig a bit deeper when getting to the bottom of issues. My latest issue turned out to be filament based. They could have stopped there but advised on other things just to be sure. Really great service and I will defintiely buy from them again when the time comes.

30 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have been using these guys for since the early printing days and they have never disappointed over many years.

Product shipping is fast, prices are good and their after sales support is second to non.
On top of that, these guys are not just a blind reseller, they have evident knowledge and passion about the market they are in!
Cannot recommend them enough.

24 April 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service and support

Absolutely amazing service and support, I really can’t praise it enough.

I always purchase my 3D printers and accessories from Technology Outlet, as I constantly hear how the support provided direct from manufacturers is very hit and miss. That said, I’ve mostly been lucky, and I’ve never really had a significant issue until recently. I experienced a problem with my Bambu Labs AMS unit where it was feeding and then retracting filament repeatedly.

I received speedy and helpful support from Technology Outlet (and from Bambu Labs, actually) with replacement parts dispatched to me next day under warranty. Some minor surgery on AMS later and I’m all fixed up! Couldn’t be happier.

Highly recommended Technology Outlet to anyone.

24 April 2024
Unprompted review
Rated 5 out of 5 stars

!st class aftersales service!

I had a brass threaded insert come slightly out when removing the extruder on my X1 Carbon which stopped the nozzle from being inserted, a new extruder was promptly sent to me and I received this the next day, all through the process I received excellent help and advice from James and Sam.
This is the reason I buy from Technology Outlet

12 April 2024
Unprompted review
Rated 3 out of 5 stars

Warped bed

Sadly my printer has a warped bed and I’ve been trying to fix this issue since I purchased my printer🥲 but other than that they were great, the printer turned up really quick and well packaged. Just a shame about the bed

4 March 2024
Rated 3 out of 5 stars

Cmon Tech Outlet, whats with your filament prices?

I have previously given this company 5 stars, they are a decent company overall. This low rating is for Bambu lab filament that I bought from them.
On Bambu labs website they have the refill I purchased for about £14 a roll but its out of stock and I needed it. Id have bought between 5 and 8 rolls. Id have got free postage.
Now in Technology outlets shop I paid £28.90 for 1 refill !!! Double the price!
Technology outlet probably bought all Bambu labs stock!!
I had to buy this one roll to tide me over, its a specific colour. Otherwise id not have paid that.
So come on Technology outlet, you're a great retailer. Stop ripping off your customers to earn a few extra £££. You sell their printers for the same price, why not their filament??? If I can get it for £14 ish pounds Im sure you pay even less.
You risk annoying your customers.

18 March 2024
Unprompted review

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