TechSmith Corporation Reviews 290

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the customer service for being responsive, helpful, and efficient, often resolving issues quickly and effectively. Many people highlight the ease of use and powerful functionality of the products, particularly Snagit and Camtasia, finding them indispensable for their work and personal projects. However, some customers have expressed dissatisfaction with certain aspects of the user experience, finding some software counterintuitive or experiencing issues with specific features like audio editing in Audiate. A few other people also felt that the technology could be improved, citing problems with software performance, bugs, and slow loading times.

What people talk about most

User experience

Consumers find the user experience to be ambiguous. Many reviewers praise the software for being easy to use,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers appreciate the... See more

Product

Users describe ambiguous interactions with product. Many customers praise products like Camtasia and Snagit,... See more

Technology

Clients share ambiguous opinions on technology. Many customers praise the software, with some calling SnagIt... See more

Response time

Customers had positive experiences with response time. Many reviewers appreciate the quick, timely, and fast... See more

Based on these reviews

Rated 4 out of 5 stars

Camtasia is excellent for screencasts. It offers many tools to make the experience interactive and help viewers follow along. I'm not a big fan of upselling premium assets, as it makes the interfa... See more

Rated 5 out of 5 stars

The product Camtasia drew me. I encourage you not to forget that many potential customers have NO/ ZERO experience with content making or editing. Many "begginner" vids wave the cursor around the nam... See more

Company replied

Rated 5 out of 5 stars

SnagIt by TechSmith is my #1 favorite time saving tool. I use it countless times every day as a screen capture to document for internal purposes or provide to client for training! So incredibly easy... See more

Rated 5 out of 5 stars

I’ve been using TechSmith products, especially Camtasia, for almost 20 years, and they’ve always been my go-to tools. Their customer support is among the best I've seen. They're quick to respond, help... See more


Company details

  1. Software company
  2. Software Vendor

Written by the company

We empower people to create remarkable videos and images that help share knowledge and information. TechSmith screen capture software and solutions are perfect for anyone who wants to create and share images and videos for better training, tutorials, lessons, and everyday communication.


Contact info

4.1

Great

TrustScore 4 out of 5

290 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

I recently traveled to Barcelona and…

I recently traveled to Barcelona and used Kiwitaxi for the first time. Booking was straightforward, and the confirmation came quickly. Upon arrival, the driver was right where he was supposed to be, holding a sign with my name. The ride was comfortable, and the driver was very courteous, even offering to help with my luggage. What impressed me most was how seamless the entire process was, from booking to arrival. I’ll definitely be using Kiwitaxi for my future trips.

1 November 2024
Unprompted review
Rated 4 out of 5 stars

Camtasia is great for anything shy of a serious film

I use Camtasia regularly to make videos of all sorts as well as computer, instructional videos, and it is great and fit for purpose. Sure it's not adobe premiere for high-end filmmaking, but it is great for office level and hobbyist video, making an editing and more. I love it, and it's well worth the money.

10 January 2024
Unprompted review
Rated 5 out of 5 stars

Helpful Quick Training Vidoes

I love the quick training videos available to users and the certification process was excellent. There are times when I forget how to do a something like "simplify" and the quick videos are super helpful to watch.

1 November 2024
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I couldn’t believe how easy it was to get a response from them and and the speed with which my situation was resolved.

1 November 2024
Rated 5 out of 5 stars

Great product; great service.

1. Great product. Dramatically simpler than comparable tools such as those from Adobe. Deep enough feature set to do complex projects.

2. Great service. I did have a few questions and issues and went through a version upgrade. Integrated tech support and actual contact with humans was all first rate.

31 May 2024
Rated 5 out of 5 stars

I use Snagit

I use Snagit, and have since it was introduced to the market. It's easy to use, and gives me professional results every time. Trust it. Most recently I used it for photo editing in my newspaper column this September, 2024.

19 September 2024
Rated 5 out of 5 stars

Snagit is an excellent screen capture…

Snagit is an excellent screen capture tool. Simple to use, and the ability to grab text from a capture is great.

If I were to have one niggle it would be that the User Interface in relation to the toolset could be improved. Flyouts might make for easier navigation.

3 October 2024
Rated 5 out of 5 stars

Great interface and Product Training

Great interface and Product Training

The website interface is extremely easy to use, and the product is even better. What really drives this home though is taking advantage of the free certificates that are packaged with the software. I was able to quickly learn how to navigate many of the powerful features in Snagit, and have used it for many work projects since. Now I don't want to be without it. It's a game changer in visual communication and screen capture, both video and static screens.

2 October 2024

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