Camtasia is excellent for screencasts. It offers many tools to make the experience interactive and help viewers follow along. I'm not a big fan of upselling premium assets, as it makes the interfa... See more
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The product Camtasia drew me. I encourage you not to forget that many potential customers have NO/ ZERO experience with content making or editing. Many "begginner" vids wave the cursor around the nam... See more
Company replied
SnagIt by TechSmith is my #1 favorite time saving tool. I use it countless times every day as a screen capture to document for internal purposes or provide to client for training! So incredibly easy... See more
I’ve been using TechSmith products, especially Camtasia, for almost 20 years, and they’ve always been my go-to tools. Their customer support is among the best I've seen. They're quick to respond, help... See more
Company details
Written by the company
We empower people to create remarkable videos and images that help share knowledge and information. TechSmith screen capture software and solutions are perfect for anyone who wants to create and share images and videos for better training, tutorials, lessons, and everyday communication.
Contact info
14 Crescent Rd., 48823, East Lansing, United States
- 5173812300
- https://www.techsmith.com/contact.html
- www.techsmith.com
4.1
Great
290 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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I like simple things that work every…
I like simple things that work every time, without loads of frills in the way.
Plus a support team that helps, and does so quickly.
31 May 2025
Great help!
31 May 2025
I have used Camtasia for years
I've been a long-time user of Camtasia and like its features and reliability. Unfortunately, I'm disappointed that TechSmith has moved away from a one-time purchase model to a costly annual subscription. This change feels like corporate greed, and I will now be exploring alternative software options.
15 January 2025
Unprompted review
Reply from TechSmith Corporation
Thank you for sharing your feedback. We understand your frustration regarding the change to a subscription model, and we want to assure you that this decision was not made lightly. We believe this new model will allow us to provide continuous updates, new features, and better support to all our users. We value your loyalty over the years and are truly sorry to see you go. We hope you'll reconsider in the future.
Snagit is great, but....
Snagit us a fantastic capture app. I've been using it for many years, but now that it's a subscription service, I'll not upgrade.
1 May 2025
Snagit used to be such a great product
Snagit used to be such a great product, now it takes ages to load, is full of bugs, crashes constantly, then I keep getting "Server Busy" error messages with prompts that cannot be closed. When I contact support, instead of helping me, they keep asking more questions instead of supplying answers, like I am their support and not the other way around. Its frustrating, because I cannot use the software any longer and I used to love it. Techsmith completely trashed a great product.
29 April 2025
Unprompted review
Reply from TechSmith Corporation
Thank you for reaching out and sharing your detailed feedback. We're very sorry to hear about the frustrating experience you've been having with Snagit. The issues you've described—slow loading, crashes, and error messages—are not the experience we want for our users. We also apologize for the unhelpful support experience; that is certainly not up to our standards.
I'd like to get you in touch with a senior support member who can provide more direct assistance. I sent a request via email for more information. Please provide us with the ticket number from your previous support interaction, and we will escalate your case immediately.
Techsmith Camtasia - unethical billing practice
I purchased Techsmith Camtasia (and Snagit) a year ago. Today they simply deducted $360 and feel they may because somewhere in the smallprint I committed to a renewal subscription!
What happened to the warning in advance - ethical companies do that!
#rippedofbyTechsmith
17 April 2025
Unprompted review
Reply from TechSmith Corporation
Hi Jowaca,
I apologize for any confusion regarding our subscription pricing. We clearly state at checkout that there will be a renewal the following year, and we also send an email notification 30 days prior to the renewal date.
Please contact our team via the form below, and we would be happy to process a return for you: https://www.techsmith.com/request/return
Thank you for your understanding.
Privacy??? This software continuously transmits "anonymous" data
Technical and Privacy Concerns Regarding Snagit Data Transmission
Upon detecting an active internet connection, the Snagit application immediately and constantly attempts to log in and transmit data. The program fails to function properly unless I allow these network connections or completely disable my internet access.
I am greatly concerned about user privacy. I purchased this application and do not consent to it constantly sending personal data.
Specific Technical Findings:
I have identified that the software is constantly communicating with the following domains, which appear to be used for analytics and licensing:
my.nalpeiron.com
nsa.nalpeiron.com
Those domains appear in my logs even with the options to not send my activity data.
It is unacceptable for a software dedicated to screen recording to be continuously transmitting so-called "anonymous" data about my recorded activity.
10 April 2025
Unprompted review
Reply from TechSmith Corporation
Hi Pall,
Thank you for your feedback. We understand your concerns regarding privacy and the app’s connection attempts. Snagit connects to the internet to verify your license, check for updates, and provide anonymous usage data to better improve the user experience (this can be disabled in your app settings). We assure you that we take privacy seriously. For more information on our privacy policy, please follow the link below.
https://www.techsmith.com/privacy.html
Response to update:
We want to clarify that my.nalpeiron.com and nsa.nalpeiron.com are not used for analytics or tracking your activity.
Nalpeiron is our third-party activation provider, and this communication is required to verify that your subscription is current and your license is valid. It does not transmit any of your recorded data. We take your privacy seriously. If you have any other questions or concerns, please reach out to our privacy team at: privacy@techsmith.com
Great Customer Support Team
31 March 2025
Techsmith support was fast!
Techsmith support was fast, clear, and customer needs driven.
20 March 2025
Didnt order substription
Didnt order substription. Paid full a year ago. Now being billied annualy. Such a behaviour will doom a company.
1 March 2025
Unprompted review
Reply from TechSmith Corporation
Hi Stefan,
I apologize for any confusion regarding our recent transition to subscription pricing. We sent out numerous emails to communicate this change and ensure transparency.
With the release of v25, all of our software is now subscription-based. However, you can continue using the version you purchased indefinitely without needing to stay subscribed. The optional subscription ensures that you receive the latest features, updates, and enhancements as soon as they are released.
Additionally, as an existing user, if you choose to remain subscribed, you'll be able to do so at a heavily discounted rate.
I hope that clears up any confusion. If you need any further assistance, please reach out to our team via the link below. Thanks!
https://support.techsmith.com/hc/en-us/requests/new
I dont recall that I was purchasing a…
I dont recall that I was purchasing a subscription based software and I deliberately stay away from them but today I got this "As of 2025, all of our products have now moved to subscription services. But don't worry – we'll continue to honor your maintenance-based pricing until at least 2030, and you'll have access to new versions of Snagit while your subscription is active. Here's a reminder of what that means for you"
in an email and now I dont understand what I bought.
Bait and switch or smoke and mirrors, either way I am not a satisfied customer right now.
12 February 2025
Unprompted review
Reply from TechSmith Corporation
Hi Rob,
I apologize for any confusion regarding our recent transition to subscription pricing. We sent out numerous emails to communicate this change and ensure transparency.
With the release of v25, all of our software is now subscription-based. However, you can continue using the version you purchased indefinitely without needing to stay subscribed. The optional subscription ensures that you receive the latest features, updates, and enhancements as soon as they are released.
Additionally, as an existing user, if you choose to remain subscribed, you'll be able to do so at a heavily discounted rate.
I hope that clears up any confusion. If you need any further assistance, please reach out to our team via the link below. Thanks!
https://support.techsmith.com/hc/en-us/requests/new
They love stealing your money and refusing to let you delete your credit card
They are very difficult to get in contact with when you have issues, and they never want to let go of my credit card. They love automatically deducting things and I don't know how to get my card out. I loathe this company and its practices.
23 January 2025
Unprompted review
Reply from TechSmith Corporation
Hi Tony,
I'm sorry to hear about the experience you've had so far with our services. If you have been mistakenly charged, we'd be happy to provide you with a refund. Please reach out to our support team via the link below, and we'll get that taken care of right away:
https://support.techsmith.com/hc/en-us/requests/new
In addition, the following support articles will show you how to cancel your subscription and/or update your payment information. Thanks!
Cancel:
https://support.techsmith.com/hc/en-us/articles/360025499031-How-Do-I-Cancel-Maintenance-or-Subscription
Update:
https://support.techsmith.com/hc/en-us/articles/360025469091-Update-My-Billing-Information-for-My-Subscriptions
Locked-out In A Crunch
I was locked out of my accounts after needing to reset my password multiple times. My problem was resolved by chatting for help. However, if the second password reset process had worked, I would not have needed help. Please review and streamline the password reset process and the unforeseen issue of forgetting your new password before getting into your account, and also, having to repeat the process. I desperately needed to download software that evening to my new device and prepare a screen recording video to post on short turnaround. Being locked out of my account caused extra anxiety and frustration with the multilayered reset/login process.
20 January 2025
Been using it for many years
Been using it for many years. It's my go to program for screenshots and video clips.
31 January 2025
I love the short webinars
I love the short webinars, explaining some aspect of Camtasia or Snagit. Then, when I have some time, I can explore and I know what is available.
1 January 2025
Your company was very helpful to…
Your company was very helpful to provide a refund and confirm that the account was closed since the company does not function any longer.
12 December 2024
I have always loved Camtasia Studio
I have always loved Camtasia Studio, the program. Techsmith has always been supportive, until recently. I am thrilled for upgrades, that is awesome, but when you constantly have to upgrade and they disable functionality, it becomes a bit of a racquet. My program was working fine, and then several functions began to disappear. Of course, you need to upgrade to the new version for another $250-$500 to regain old functions. Racquet.
11 November 2024
Unprompted review
Reply from TechSmith Corporation
Hi Lehni,
Thank you for your feedback and for being a loyal Camtasia user. I apologize for the recent issues you've been experiencing. I'd just like to clarify a couple of the items that you pointed out.
First, I want to assure you that we do not remove functionality from older versions of Camtasia. However, operating system updates can sometimes lead to compatibility issues. In your case, it seems that the older version of Camtasia you are using has some features that are incompatible with Mac OS 15.
Second, we do offer upgrade discounts to our existing users. To upgrade to the latest version of our software, please visit the link below:
https://www.techsmith.com/camtasia/upgrade/
I'll also follow up with you separately with an additional discount that you can apply to that upgrade. Thank you again for being a loyal Camtasia user. We appreciate your support!
Techsmith has great products
Techsmith has great products. I have used Camtasia and Snagit for about a decade or more. My recent interaction with them was re: the switch to subscription pricing. All my questions were answered to my satisfaction (honestly I am not a fan of subscription pricing - even though it appears to be becoming the norm).
1 November 2024
Technical response was given quickly.
1 November 2024
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