Keep getting emails despite unsubscribing. They keep trying to charge me. In order to get the customer service details you have to either accept cookies and then your data will be sold and get scam ca... See more
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Latest news, business, sport, comment, lifestyle and culture plus content from the Daily Telegraph and Sunday Telegraph newspapers and video from Telegraph TV
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United Kingdom
- www.telegraph.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Cancelled subscription and still got charged
I cancelled my subscription on 24/5 and just checked my credit card statement and realised I was charged renewal on 9/6. No way of contacting them as its out of hours.
Updated
Telegraph customer services dealt with my complaint quickly and refunded the puzzle sub of £49. I've increased stars from 1 to 3, 1 star removed as DT is offering puzzle sub for £1 and 1 for my not knowing agent disconnecting chat before they confirmed cancellation meant the cancellation process wasn't completed
Whatever happened to the Telegraph?
The Telegraph has totally lost its way. It has become a right-wing propaganda sheet. There is no balanced analysis especially when dealing with the Israel, Palestine conflict. The labour government is routinely trashed and the trans community ridiculed and criticised on a daily basis. Appalling.
haha i am not surprised at seeing such…
haha i am not surprised at seeing such poor reviews. The Telegraph has joined the likes of the Daily Mail, with sensationalist click bait articles such as the one today: "London’s decline is now irreversible - by Ben Marlow". How can a journalist be so arrogant as to postulate such a statement? is Ben Marlow the Oracle of the UK? i will never pay a cent to read your articles.. i have notices these sensationalist doom and gloom articles on the Telegraph more and more, i guess it gets clicks? pretty sad.. what has happened to balanced fact based journalism.. it's all about extremes, get the clicks get the clicks.
udpate: just been on your site again today 90% of your articles are doom and gloom, it's crazy
Sick and tired of repeat…
Sick and tired of repeat articles(x2,x3,and x4). It’s worse than the BBC.
It's a genocide enabler.
Near impossible to cancel, terrible customer service support
Signed up for a trial subscription, which turned to £34.99 and incredibly difficult to cancel my account. I couldn’t log in to get support, then support team couldn’t find my account. It took weeks to get my account cancelled, I’d seriously avoid it as not worth the hassle if you do want to cancel. If signing up be very aware of which account you use as they will not let you out easy or refund.
Well-documented right-wing bias
This newspaper is politically biased (it has endorsed a Conservative Party candidate in every UK election since 1945) and selectively reports stories that favor the right wing. I subscribed not knowing its political bias, but I have since unsubscribed as I do not want to support such a biased newspaper.
Telegraph Books - Don't Pay for Next Day Delivery!
I ordered a tailored book for a friend's 80th birthday. I paid extra for next day delivery. Needless to say it still hasn't arrived! So, I paid an extra £7.50 and could have got delivery for free as it still hasn't turned up!
No wonder they don't bother to reply to negative reviews - let's hope the new owners Redbird have a rather higher regard for their customers!
My Digital Re-subscription has jumped to £269…
My Digital Re-subscription has jumped from £25 to £269. The only way to cancel appears to be having to phone their customer services.
I phoned and was lucky enough to get an operator who didn't try to flannel me.
They offered the 'special deal' of £29, but to be honest,
if they were to pay me £29, I still wouldn't take the offer, as it's a third rate paper with poor journalism.
I asked if I would receive an email confirming the cancellation, and was told that I would.
Freya was super helpful! :)
The website is MASSIVELY annoying and doesn't let you cancel your subscription easily and I didn't want to pay the £199 renewal fee, especially as my wife pays too! That said, Freya was really professional and helpful, as well as friendly, and was able to sort the cancellation out almost immediately. There was a mild sell (which is to be expected for any company), but she wasn't pushy and I left the call happy. Well done Freya! :)
Do not buy subscription! You will not be able to cancel
Extremely difficult to cancel subscription - still have not been successful. Absolutely terrible service.
Spreads misinformation and fear…
Spreads misinformation and fear mongering.
Unethical
The quality of writing in The Telegraph is consistently high, particularly when it comes to the arts. Such a shame then that they have published bare-faced lies. Spent a few hours fact checking a particular news story, for my own peace of mind, only to discover that The Telegraph have indeed printed lies. To laugh or cry. A shame to ruin a reputation this way.
I paid for games
I paid for games. I was then shocked to find £269 taken from my account. I tried to have it refunded but couldn't get anywhere. I attempted speaking to their "helpful" phone staff who repeatedly told me they had no record of this money being taken by them.
Just a propaganda machine
Just a propaganda machine, fortunately most people are have awoken from their slumber, and take this nonsense of a newspaper with a pinch of salt.
Dreadful customer service....
Signed up for their "pay £39 for the year" offer but am definitely going to cancel before it renews. I didn't realise you had to sign up for the puzzles separately but they had an offer on that too so I did the "get six months free and then pay £39 per year". I would have been happy with that as I want to do the cryptic crossword every day but it does not work!!!!! I sent an email to customer services on their feedback email address after I tried to do the second day and got an email back saying they don't respond to emails and suggested, if I couldn't access the puzzles, I do loads of stuff to delete cookies, et., etc., etc. but none of it works on either my tablet or my laptop. Disgraceful service and no wonder almost all of the ratings on here are 1 star. I've put my TS number here but I bet a pound to a piece of s*** no one resonds.
Easy to sign up - not so easy to cancel
Having signed up for a subscription at full price and deciding to cancel when it no longer suited me many months later, I was surprised to have to endure a digital assault course to be able to find my way to cancelling the subscription. DT goes over and above in its methodology to make it as difficult as possible to cancel. Not only extremely cynical but totally off putting and ensures I will never take out a DT sub again.
I made the mistake of taking out a…
I made the mistake of taking out a subscription, it was only about £20. Then a year later they want to renew at over £200. There is no way to cancel except ring a call centre who are difficult to understand. They try and talk you around cancelling, I had to repeat several times I wanted to cancel before they would.
I wouldn't pay anything for this newspaper subscription given that they print articles in support of a serial killer! Never again.
Blackmail
Same As the express paper a shameful untrustworthy rag
They put interesting stories on the media everyday then block you from reading with popups asking for money to reject harmful cookies
This is blackmail
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