The Telegraph Reviews 

1,053
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Evaluating 121 reviews, most reviewers were let down by their experience overall. Many people found the subscription process problematic, often facing unexpected charges or being billed without clear consent after free trials. Customers reported significant difficulties with cancellation, noting the process is archaic and frequently requires phone calls instead of simple online options. The pricing structure was a major concern, with numerous users experiencing sudden, substantial increases in renewal costs without adequate warning. Reviewers frequently reported difficulties contacting customer service, often finding it impossible to reach a person or experiencing long wait times. Some people felt trapped by subscription models, describing them as 'traps' where auto-renewal was hard to stop, even when they believed they had cancelled. Additionally, customers often found it challenging to manage their subscriptions online, with some accounts incorrectly showing no active subscriptions despite ongoing charges.

What people talk about most

Subscription

Users describe negative interactions with subscription, often citing unexpected charges and difficulty... See more

Cancellation

Consumers find cancellation to be a frustrating and difficult process, with many reporting that it is... See more

Price

Clients share negative opinions on price, with many expressing frustration over unexpected and significant... See more

Payment

Customers had negative experiences with payment, frequently reporting unexpected charges and debits from... See more

Customer communications

Reviewers highlight negative aspects of contact, with many expressing frustration over the difficulty of... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Keep getting emails despite unsubscribing. They keep trying to charge me. In order to get the customer service details you have to either accept cookies and then your data will be sold and get scam ca... See more

Rated 1 out of 5 stars

Is no longer a newspaper. More a one sided right wing propaganda gossip sheet that just spreads speculation. Totally unbalanced. Draws people in with short term free subscription then massively overc... See more

Rated 1 out of 5 stars

Ridiculously hard to cancel. I've been a subscriber for five years but I can't go through the hassle of calling them every 12-months to haggle the price down. Every time it renews they try a... See more

Rated 1 out of 5 stars

Subscription trap which my teenage daughter fell foul of. Free subscription for 3 months, then hit with £25 charge without a reminder email or any other communication. Customer service told her she ne... See more


Company details

  1. Media & Publishing

Information provided by various external sources

Latest news, business, sport, comment, lifestyle and culture plus content from the Daily Telegraph and Sunday Telegraph newspapers and video from Telegraph TV


Contact info

1.3

Bad

TrustScore 1.5 out of 5

1k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.3

All reviews

(1,053)

124 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They have just taken £199 from my…

They have just taken £199 from my account and will not refund!!! Annual reminder email came into junk mail. They refuse to refund this is so unfair who can pay £199 for this and get away with it. What’s stopping them making it £1999? £100000? There is no limit if you don’t get a refund!!!!

8 April 2025
Unprompted review
Rated 1 out of 5 stars

My £39 annual subscription with the…

My £39 annual subscription with the Daily Telegraph is due to expire very soon, they have sent me a reminder stating that the renewal fee will be £199.
I have had very annoying experiences in the past from this company and unfortunately there is no 'cancel my account' button, instead they insist I call 03309 127113 and speak to a 'member of our friendly team'. I don't want to call them, I simply want to cancel the account.
I've spoken to their 'friendly team' in the past, trying to cancel a previous account, and was bombarded with special offers via email and requests to call them, they don't take no for an answer.
The expiring £39 subscription wasn't worth the money, I don't like paying good money to be served up with what I consider to be crude propaganda, the ranting of warmongers, vulgar jingoism and disinformation.
I have seen that others in this Trustpilot Telegraph thread have had money taken from their account - and it is difficult to get it back.
It must be against consumer law to operate in this fashion, they need to put a "I want to cancel this account immediately" box in the subscriptions section of the online 'My Account' details.
I do not have a recurring subscription and if they take this money without my agreement there will be some awkwardness to follow.

7 April 2025
Unprompted review
Rated 1 out of 5 stars

Do not be tempted to sign up for a free…

Do not be tempted to sign up for a free trial - - it is incredibly difficult to cancel, the customer service staff are atrocious and you will end up both extremely frustrated and significantly out of pocket.

The level of complexity associated with the cancellation process is such that TMG appear to be actively trying to make it as difficult as possible to walk away. Borderline scam operation.

17 March 2025
Unprompted review
Rated 1 out of 5 stars

Shoddy, second rate company.

I am still eating for a refund of £247 for a cancelled subscription taken out of my account 03/03/25.
They have admitted that they are at fault. I am a pensioner and it’s a lot of money.
Second rate, shoddy and completely disrespectful to customers.

3 March 2025
Unprompted review
Rated 1 out of 5 stars

Beware

Beware, 3 month free trail ends 48hours before the deadline. You are not forewarned. They deduct your subscription €19.99. There’s no mention of it anywhere although they say it’s in their Ts&Cs.
Paypal refunded me as they didn’t respond in time to my appeal. Avoid or cancel well before deadline.
Underhanded and sly.

1 March 2025
Unprompted review
Rated 1 out of 5 stars

Infuriatingly Unreliable!

I am sick to death with their 'clickbait' reporting which appears regularly in my newsfeed. Their headlines are terribly misleading and the accompanying articles, distorted and unsubstantiated...Consequently, 'The Telegraph' epitomises 'post truth' news reporting and so in my opinion, should be avoided at all costs!

21 March 2025
Unprompted review
Rated 1 out of 5 stars

I signed up for the digital 1 month…

I signed up for the digital 1 month free trial on 11th March which states 1 month free, then 2 months for £1, then £14.99 per month unless cancelled.
Since I didn't know at this stage if I would want to continue the subscription, I went into my account to turn off the autorenew since I should be able to decide myself after any trial period if I want to continue after trying the product at the deal advertised. After all, this is the nature of a "trial". I would not have signed up at all if I had thought I could not cancel and was locked into a monthly payment regardless - but what I read before signing up assured me that I could cancel, so I went ahead. However, I was first very frustrated to find I needed to call a customer service agent to cancel the autorenew (always a sneaky sales tactic in my view) then when I confirmed whether I would still have access for the months I had signed up for and was told I would - backed up in the terms and conditions I'd read - I actually then had my access stopped the same day, and now I cannot get a trial as apparently I have used this up - over the 2 hours I had it. An email to customer services has gone completely unanswered. If this is how they run their business i'm not sure I would trust their journalism. I was genuinely looking to sign up for a yearly subscription after the trial but will now think twice.

11 March 2025
Unprompted review
Rated 1 out of 5 stars

Two bit, shoddy organisation

The Telegraph admitted that they are at fault. This has taken three weeks, ‘phone calls and emails.
They assured me that my refund would be issued and here I am still waiting for it!
The Telegraph has gone from a prestigious organisation to a two bit, shoddy enterprise that just doesn’t consider it customers. Read the Times, it’s a far superior read anyway!

19 March 2025
Unprompted review
Rated 1 out of 5 stars

This newspaper is running an anti…

This newspaper is running an anti electric vehicle campaign. Their last ridiculous article was that EVs are *so* heavy they can crash motorway barriers! I assume all this misinformation is funded by the fossil fuel industry.

15 March 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT ACCEPT ANY TRIALS

Signed up to a free trial and months later get charged £15. Tried to get the funds back as they admitted they do not send any reminders. You have to cancel at the start of your free trial otherwise they take the money regardless and you're not entitled to a refund.

Very scummy tactic to get money. Many other companies offer a free trial and spell out that they will remind you a few times before money is actually taken and even if taken, you still have a grace period to get it refunded.

14 March 2025
Unprompted review
Rated 1 out of 5 stars

I was a subscriber for a few years but…

I was a subscriber for a few years but am so glad I dumped it even though it’s almost free with the discounts they offer you to stay which says everything about how they want to push their anti Russian and pro war propaganda on you. Most other articles are for wealthy boomers protecting their pensions. Not really right wing anymore…. Just pro war mostly

11 December 2024
Unprompted review
Rated 4 out of 5 stars

Fairly impartial

The Telegraph used to be known as the Torygraph. That hasn't really been the case for the last 5-10 years. I can say from experience reading their newspaper and watching their youtube videos that they are fairly unbiased now (not completely unbiased and not always to the right either). Next to The Times, I think this is the closest you'll get to impartial news from mainstream media.

I'd recommend that you always look at the other reviews that those who are calling this right wing have left and look for biases. Normally you'll see that they're heavily left leaning. And of course go and watch a youtube video from the telegraph and verify for yourself where they sit on the political spectrum.

3 March 2025
Unprompted review
Rated 1 out of 5 stars

Always pushing hate and lies

Always pushing hate and lies. Very right wing bias. Aka the Torygraph for its relentless bs content. Fox News in a Top hat. Snobby arrogant and often wrong.

3 February 2025
Unprompted review
Rated 5 out of 5 stars

The Telegraph tells the truth .

The Telegraph tells the truth so all the isis flag waving terrorist fiddlers do not bother reading this paper or if you are a liberal tree hugging avocado nut maybe stay at home with your benefits money and vote ed davy by post . If you work hard and attempt to prosper buy the Telegraph

17 February 2025
Unprompted review

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