Teleperformance Reviews 397

Not only myself has been scammed by this awful company into false pretenses. They've gone and done it again to someone else I know. They have awful self awareness and communication to one another staff due to how quickly anyone in their company leaves due to the awful management team.

I worked on the Lloyds Banking Group campaign at Teleperformance and, while the training was thorough and the systems themselves were clear, the reality of the job was very different from what was initially promised.

The most difficult aspect of the role was the lack of empathy and support from team leaders. Instead of focusing on coaching or helping agents improve, issues were often escalated to disciplinaries. This created a culture where people were more afraid of making mistakes than motivated to improve. Feedback rarely felt constructive; it was delivered harshly and without much consideration for how stressful the role already was.

The wider culture prioritised metrics over people. Advisors were treated as replaceable, and morale across teams reflected that. Monitoring was constant, and the fear of disciplinaries overshadowed any sense of teamwork or recognition. Even when colleagues tried to support one another, the overarching atmosphere was negative and demoralising.

The job could have been sustainable if the culture had been more supportive. Unfortunately, the lack of empathy from leadership, the reliance on punitive measures, and the disregard for work-life balance made the role extremely difficult. Many talented and hardworking colleagues left quickly, which only highlights how unsustainable the environment was.

Working on the Lloyds Banking Group campaign at Teleperformance was an unhealthy experience. While the initial training and some colleagues were positives, the environment itself was high-pressure, unsupportive, and draining. This is not a role I would recommend to anyone who values a respectful, people-focused workplace.

Awful company. I left on the 8th September and have not been paid along with the others who quit this month. Everyone who is employed there still got paid though. No way of contacting anybody apart from by email and they just ignore you or send random unhelpful bs.

Training was 2 weeks and was just a bunch of word salad mumbo jumbo with no actual working experience doing the dwp case review campaign. Me and 20 others got assigned to just one mentor when the training was over, and couldn't even get from start to finish of one case as the mentor had his own work to do. Therefore we never got trained on the full and correct procedures for doing claim reviews. Months later I was told I was doing something wrong after never hearing a peep about it, and then expected to fully know what to do.

We were forced to take holiday days because I assume they were going broke and needed us off. I wasn't allowed to get paid for a holiday day because they were apparently all used up that day and I had a very important hospital appointment. Instead I could have worked back my hours over the course of the week.

My manager was utterly useless, unsympathetic and uncompassionate to a degree where I told them my mental health was deteriorating from the work load and I got ignored. Next day they sent me a message like I never even said anything on a completely different topic. Whenever I asked anything I was met with a blunt unhelpful response. I had asked about sick pay and because the employee hand book was a bunch of legal jargon I needed it explained to me and just got told ' go read the handbook'. Another manager sent me the part of the handbook and explained it to me without any problems.

Before the week I took sick leave for extremely poor mental health, I had been told off on 3 separate times for not doing the work correctly. This touches on the poor training beforehand. I had asked multiple times for training on the full and correct start to finish procedures and this did not happen. There were weekly changes at that point to how things were meant to be done which rendered everybody confused and doing things differently from each other.

We would have occasional 'town hall' meetings with the heads of the campaign and about 400 employees per command or sector of the campaign. Everybody was complaining and they basically said if we don't like it we can leave. They thought that near minimum wage was sufficient for DWP level work where civil servants got paid 31k per year, and we 26k per year. They even set up days where TP employees would go to job centres or where DWP worked to learn training to do full reviews which is what DWP employed staff do, yet they don't want to increase the wage. They expected us to get 15 new cases per week, which is 60 per month and not complain. They initially said there was a cap of 60 cases overall which increased to 65 then 70 then 75 and then uncapped. It's extremely unplausible to do that many reviews in the time span they wanted as everybody we dealt with had severe complex needs most of the time or did not want to provide any information which left 2 weeks of their case sitting around before it could be handed over, or spent another course of 3 days calling them persistently to get the documents.

We were absolutely hounded and threatened with dismissal for not reading the scripts word by word which were grammatically incorrect anyway so saying 'the' or 'and' would actually make it flow better and make sense. They would hound me for the literal minutes of when I would do an action and that it was either too early or too late. I had somebody call me 3 minutes after starting my shift, berating me that I hadn't completed an action even though the email that was sent to me and the message sent to the claimant stated we had 2 days to respond. The superiority complexes of some people were genuinely insane. We had to have our desks checked with cameras on to make sure that we complied with the clean desk policy, yet I heard people watching TV on calls when we had to have our case hand overs reviewed by a lead agent. The double standards are crazy.

You are so much better off actually just applying to be a civil servant and working for DWP themselves and getting the pay bonus. And your time for anyone working on call centre campaigns is more precious than taking calls back to back all day for minimum wage.

DO NOT WORK HERE PERIOD.

This company very awful worked with DWP, get abusive calls from customers and team leaders don't give a damn. System always seems to crash and when you complain to team leader they say report it to the IT team. Whenever I require guidance or help team leader don't care and never help they respond to messages three hours later but when they need something they want it right away. Hours are awful, no set time, break times are rubbish and still team leaders wants you to work on set targets

I applied for a remote role today and called the HR helpline, Uk where I spoke with someone named Steve Richardson (at least that’s what I heard). The call was very unprofessional. He initially confused me by trying to push me toward another role I had applied for, even though he had no updates or expected timelines for either.

When I asked a few follow-up questions, he started raising his voice. I told him not to, and when I asked why he was speaking that way, he simply said he was frustrated. That is not acceptable behavior, especially from someone representing a company. Instead of calmly assisting, he kept saying “hold on, listen to me” in a rude tone.

I also asked for a generic HR email ID. He claimed there were two but only explained one (for internal staff) and didn’t provide anything useful for candidates. His attitude made me doubt whether he was even part of HR or just someone trained in customer service.

My friends had told me this was a well-established and reputable company, but I’ve never faced such rude behavior even before joining. This experience has really shaken my trust.

I spoke with Ranjitha about my loan query on the SLC campaign in Glasgow (Teleperformance), and she was fantastic. She took the time to explain everything in detail and made sure I fully understood each step. Her patience and caring approach really stood out and made the whole call much easier.

Very disappointing experience with Teleperformance (408 Gurugram). HR (Alok) made false promises during hiring about Sunday leaves, but after joining I was told a completely different story. Due to this miscommunication, my candidature was cancelled after wasting two full days. Highly unprofessional.

Do not work for this company. I started last September 2024 and left August 2025, when starting this job I was put on NHS campaign which was fine, taking between 5-10 calls a day, quite slow paced but enjoyable, after a month I was then moved to Volkswagen financial services campaign, again very good and enjoyed this campaign a lot, had quite good support and good shift pattern, fast forward too December 2024 I was forced into working for Lloyds banking group campaign, I knew it wasn’t something I would enjoy being on back to back calls and I pleaded for them not to move me there but I didn’t have a choice even though they were happy to move me twice to different campaigns before hand. The shift patterns were awful and basically working every weekend which I was told it would only be 1 weekend a month, lies after lies. Baring in mind when I applied for this job no where did it state I would be moving to different campaigns basically every month, from what I was aware it would be one job and that was that. My mental health had completely deteriorated from the second training even started with Lloyds, the training was awful and didn’t learn anything useful or anything that would help working on calls, customers would be abusive and I explained to managers everyday how this was affecting me but still nothing got done about it, I would use my holidays to take time off even when I had no plans just to get away from the place, I took absence multiple times having to visit doctors because of how much the job was affecting me. Begged so many times to move me to another campaign and was completely shut down each time and was told there’s no other opportunities within the company which I knew was a lie because they just couldn’t be bothered for the hassle. I know multiple people still working there who have suffered and are still suffering the same as me and it’s disgusting. Putting so much pressure on you to reach targets every month and even if you don’t reach it by the smallest percentage you get made to feel like your the biggest failure, so much work being thrown at you, being treat awfully and get paid so badly. I have now finally left this company and put myself first as no job is worth leaving you feeling this way, I should have left a long long time ago. And after reading other reviews it’s very clear what type of company this is. Don’t put yourself through it!

I was put on a course from the DWP which would enable me to get a guaranteed interview with TP. I attended the course for 4 weeks, gave it everything I had, received an interview, got the job. Then it all went wrong. I was asked multiple times to send my ID, I had a teams call with someone showing my details and that I wasn't a robot. They didn't have the courtesy to show their face. A bit of digging online, I traced the woman to working for TP in Cape Town (with a UK email address) That was my first red flag. Then I was told I had missed a prompt email so the offer of employment was withdrawn. I never received anything. The woman was very unhelpful, not what you would expect, I thought I may have at least got proof they sent it, or would resend it. Then 2 days later I received an email , from Experian saying they would do my checks the normal way but would like me to take part in this trial (that no where said mandatory) asking for access to my bank to look at my wages history. Who does that, when there are P60s that have that information. Huge red flag. I will be going to an Ombudsman regards this company. They are praying on people out of work and it is cruel what they are doing. I wish I'd reviewed this company first, before handing my credentials over. Steer clear.

was offered a job by this company to sell Health Insurance for United Healthcare. Things went very badly after they wanted someone to verify my personal documents.
My cousin who is an attorney after he read the language stating he was to be agent for them refused to sign the form because the form came from Homeland Security.
Speaking to the HR dept was like talking to the wall. I am not giving access to my personal documents to anyone

I will be contacting the Federal Trade Commission

I have over 15 years of combined contact center experience and just because I got stumped on a few irrelevant (and ridiculous) mathematical questions in the pre screening I wasn't moved forward. At this point the timer leaves you just seconds; for questions that clearly require more time...it's such foolishness. Very very poor method to gage a candidate's suitability; resulting in missed opportunity of the employer getting great agents who are willing to take on the work and be content.

I worked for this company for two years, the beginning was ok, but it became a very bad experience for me. I was in many impossible situations with them, which even had a big toll on my mental health. They provide housing for workers, which is a big and appreciated benefit, don't get me wrong. However, they are no less than incompetent to take care of issues that might arise and require mediation between roommates when problems occur. In this company if you report a problem - you become the problem, as people who are in charge of fixing the problems don't seem toם enthusiastic to actually do their job. apart from maintenance people if there's a critical problem with electricity, light bulbs or such, which usually works fine. In one TP apartment after complaining I was threatened and bullied by one of the workers from the "Welcome and support" team. In a different TP apartment I was threatened by a roommate and it was decided that I am the one who needs to leave the apartment, the company knows he is a problematic person, but they keep him in the apartment anyway, so it's like to live in a world that the logic and common sense goes backwards. Also you are a second class tenant, elevator with a key? forget about the key so maybe you can use it instead of going up 3 floors when you go for grocery shopping. This company seems to attract at best, people without soft skills and, at worst, people with mental health problems to work for them and some of them even not able to manage their own life are chosen to be promoted. And many ego maniacs and control freaks. Speaking of a promotion, I was promoted 3 months in (QA), but was demoted months after mostly because my boss didn't like me or something I said, prior to that he even decided not to communicate with me almost, which made fulfilling my role challenging. there was no professional reason whatsoever which was given. This was reported to HR as an unjust demotion, but HR they also don't do anything, and you will hear from them months or a year after you wrote them usually.I moved to my own apartment and had no electricity or internet in the beginning, and there was zero consideration on their side - I had unjustified absences which I could not have compensate for - hurting my salary on a crucial month. And then I was fired when celebrating 2 years in the company, which was the exact point in time where I was supposed to receive a permanent contract. Another political decision, probably due to me having a medical permission not to work nights anymore, which was necessary due to my life circumstances, and the fact that they claim there will be a rotation, but in reality if they mark you and don't like you - it's possible you will be stuck in night shifts for 2-3 months. This company will do anything in its power to degrade you from a human being to feel like you are nothing, a number, a robot. So I highly recommend to avoid it altogether -weather it's doing business or working for them.

Scam company! You can stick your poxy job up your arse for all I care. No one makes a mockery out of me. Hope DWP pull your contract so the recruitment people know how it feels being on the receiving end. I do not ever give negative reviews but you can tell this company has seriously pissed me off. Absolutely Disgraceful 😡

They on request would not provide me to access of personal information nor company policy and procedure. Not a way to treat anyone in my opinion.

Must be a scam!! If it’s not, why would ANY government in the world use THIS ‘recruitment’ agency?? NHS seems to be, thru DWP. It’s shocking - they want so much personal information for a minimum wage contract role, that actually seems like slave work (remote call centre work, 9 hours minus one hour spread over 3 mini breaks - 15x2 & one 30 mins). All their blurb seems supportive but there is no support thru their whole recruitment process.
No contact number.
Just back and forth with useless David over email. Who is probably AI for all its lack of real humaneness and its, also useless one liners: ‘I’ve resent the document’ but David, it’s not attached. And others. Real Faulty Towers, it’s actually comedic.

They are quite conceited.

The above reviews are true. I started in one campaign. Training was lacking. Training constantly changed and were expected to handle all workload while training constantly changed. Wage increased twice yet my next 5 wageslips decreased each month.

Just put us on another campaign. New training. Lack of management. The workload is non stop... Dwp constantly changed its laws and again noone trains you properly.

You do a massive amount of work for peanuts tbh. And just told us we will now need to work even harder and learn another campaign which includes even more training and its neverending.

It isnt worth working here.

I wouldn’t recommend this company to anyone with any decency
Unless u like to work under slavery environment with no help
I left on my first day of training
HR are useless they gave me wrong address and treat u as a piece of commodity not more

Teleperformance Lithuania is not paying taxes and they are not willing to provide you service contract with that you register yourself as private company owner they grant you Job Contract as company but they are not paying taxes as company just throwing to you to deal with it. If Teleperformance cares about reputation they have to do something

Hours of paperwork, tests, and interviews...offered a position, told I was hired, then out of no where they rescinded it.