Ordered from website which shows time limited sale. There is no time limited sale, nor any product for that matter. Took money then stopped communicating - no answer to emails or phone calls. Reverse... See more
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Cross posted a review on TrampolinesOnline so check that out too as the company is the same. Ordered a trampoline on back order until 7th July. Long story short, no trampoline, phone line is dead, ema... See more
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Pre-ordered a trampoline on the 17th of June trampolines were expected 6th of July had an email to say there was a delay and they were expected on the 14th of July. Still no trampoline have emailed a... See more
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Gary turned up on time, extremely friendly and got on with assembling the trampoline alone with minimal fuss. The large 15ft x 10ft square trampoline was up in less than the stated two hours and he ki... See more
Company details
Written by the company
*** OFFICIAL BRAND PROFILE: UNDER NEW MANAGEMENT (2026) *** Welcome to the official home of Telstar Trampolines. First introduced to the UK market in 2007, Telstar has grown to become one of the nation’s best-selling and most trusted home trampoline brands, celebrated for safety, durability, and high-performance innovation. -------------------------------------------------- IMPORTANT NOTICE TO CUSTOMERS: -------------------------------------------------- Please note that as of 2026, the Telstar Trampolines brand, website, digital assets, and physical warehouse inventory are under completely new independent ownership and management. We have absolutely no association or legal affiliation with the website's previous operators, JMP Stores Ltd. Because we do not have access to historical financial accounts or past order databases from prior to our takeover, we cannot resolve or fulfill any backlog orders placed under JMP Stores' management. If you are tracking an unfulfilled order from before 2026, we strongly advise contacting your bank or payment provider to secure a direct refund via chargeback. We are fully focused on moving forward with a fresh, dedicated UK support team and an entirely in-stock UK warehouse to deliver an elite shopping experience. -------------------------------------------------- WHY BRITISH FAMILIES CHOOSE TELSTAR: -------------------------------------------------- ▪ SAFETY-FIRST DESIGN: Telstar pioneered safety innovations like the Jump Capsule and the Elite "Rigi Net" technology. The safety netting fastens directly to the jumping mat inside the springs, completely sealing off the spring bed to eliminate gaps and protect little fingers and toes. ▪ RECTANGLE, ROUND & OVAL MODELS: From our classic family-friendly round Orbit models to professional-grade high-bounce rectangular setups, Telstar offers the perfect size, shape, and footprint for any UK garden layout. With 100% genuine inventory ready to ship directly from our UK warehouse, our mission under this new era is simple: gold-standard customer service, honest communication, and rapid UK delivery. The new team at Telstar is here to support your family every single bounce of the way!
Contact info
Unit 5 Colliton Barton, Broadhembury, EX14 3LJ, Honiton, United Kingdom
- 01884 675 801
- sales@jetsports.co.uk
- www.telstartrampolines.co.uk
2.1
Poor
29 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Outstanding service - beyond 5🌟
The service from this team is amazing, they responded super quick to my problem (self inflicted) and came over especially to help us out. Thank you, thank you, thank you from my 3 girls for getting the trampoline up for their Christmas whilst their mummy is in hospital. 😃
27 December 2023
Unprompted review
Daniel was great and very polite and…
Daniel was great and very polite and did a fab job installing the trampoline.
15 December 2023
Unprompted review
Great service
Simon turned up bang on time, no messing about got straight on with the job and sorted it in no time, great service and would highly recommend
12 December 2023
Unprompted review
Quality trampoline & great customer service
Great customer service , product quality and dispatched quickly . No complaints at all
1 December 2023
Unprompted review
Great Trampoline
Installation was very quick & efficient. Best trampoline we’ve ever had.
3 November 2023
Unprompted review
Good experience!
I knew about telstar trampolines from a friend who had one, but when it came to trying to buy one, I'll admit that it felt like a bit of a gamble. I worked out that trampolinesonline.co.uk and telstartrampolines.co.uk are the same company.
There's only a handful of reviews online of the former, with the most recent one I found here not looking so great - and during these times, seeing such reviews, you wonder if it's possible the business has folded. Nothing on the usual review sites for the latter either, but I did find some on google reviews which seemed to indicate everything was ok.
As there are not many places to buy a telstar elite trampoline, I bit the bullet (used my credit card ... just in case)
I'm pleased to say, in this case, everything was perfectly smooth and although the delivery was a few days more than the 48 hour express advertised, I was given the delivery date with the order confirmation I got by email the next working day (ordered on the weekend). Also the product is great too!
I would suggest if you're here because like me you're unsure, just go ahead (use a credit card for added peace of mind). I think the website/ecommerce setup they have is a bit outdated, but it works perfectly fine. I suspect the owners are oblivious to their lack of online reputation, and the large majority will just be placing orders without a second thought.
Advice to JMP Stores Ltd: get a hold of this, and sort your online reputation out! You'll probably sell even more trampolines as a result!
(I genuinely had reservations, and nearly did not buy because of this)
1 April 2021
Unprompted review
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