TELUS International Reviews 

288
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with payment, often not receiving compensation for completed work or being owed money for extended periods. Reviewers also frequently encountered poor customer service, characterized by a lack of communication, unhelpful staff, and unanswered inquiries, making it difficult to resolve problems. People also described frustrating and unprofessional processes, including spending many hours on assessments only to be rejected without clear reasons, or being subjected to unfair evaluations. Many felt their time and effort were wasted due to internal mistakes, delays, and a general lack of respect for applicants, with some even reporting unexpected fees.

What people talk about most

Payment

Clients share negative opinions on payment, with many reviewers reporting that they were not paid for... See more

Staff

Reviewers mention negative feedback about staff, with many expressing disappointment and concern regarding... See more

Customer service

People report negative experiences with customer service, with many reviewers describing it as terrible and... See more

Service

Consumers find service to be negative, with many describing it as unprofessional and deeply disappointing,... See more

Response time

Users describe negative interactions with response times, with many reviewers reporting that the recruitment... See more

Reviews shaping this summary

Rated 1 out of 5 stars

DO NOT WASTE YOUR TIME APPLYING FOR JOBS. They set 3 exams as their application procedure, which involves reading a 181 page guidelines document, learning procedures, and implementing what you have... See more

Rated 1 out of 5 stars

Went through hoops and took multiple assessments with no communication about pass or fail on the final part. The first parts were passed just to get to the final test. Received an email requesti... See more

Rated 1 out of 5 stars

Telus kept sending me invoices after disconnecting my TV service on July 22. I left Canada on July 24 but they still claimed I had used their TV service in Calgary. I kept emailing them back but recei... See more

Rated 1 out of 5 stars

Scam! Was asked to participate in an AI Experiment to be promised $60 we’ll don’t bother!! Myself and my husband took part, spent hours doing recordings, formatting, editing, etc, only to be told they... See more


Company details

Written by the company

TELUS International designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.


Contact info

1.2

Bad

TrustScore 1 out of 5

288 reviews

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1.2

All reviews

(288)

70 reviews in the last 12 months

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Rated 1 out of 5 stars

Job Scam

Some people say it is not a scam, but I say it is. You apply for a job, sometimes they don't reply as if they use you to apply for the job and then give your "pass" to someone else to work and be paid for your hardwork. Why did I say that? I completed a task during a bot chat interview/screening, when I failed one part of the interview questions, I was told right there that I failed. Soon, I was sent an email to redo the task and this time I passed it, yet they sent an email much later saying that I did not pass it.

Other times, I applied for jobs and never heard back at all even though I have the qualification and experience. Telus international, stop wasting peoples' time just because you know people want to work. You can be Telus today, but be broke tomorrow, only God has the final say.

31 May 2024
Unprompted review
Rated 1 out of 5 stars

Anyone saying this is a complete waste…

Anyone saying this is a complete waste of time is right and I will be trashing all further "retake invitations" for the rater exam. I'm simply not a fan of working for free. You're welcome for my data though, I guess. A**holes.

27 May 2024
Unprompted review
Rated 5 out of 5 stars

Online data analyst

I have applied for online data analyst job in uk and I have passed exam from first time. You should study the guidelines to pass the exam. I'm finding tasks everyday. I didn't get paid so far but they mentioned the payment process through hyperwallet and all their portals. They don't look scam to me and I'll update my review once I get paid.

24 May 2024
Unprompted review
Rated 5 out of 5 stars

Telus is Legit

Telus is Legit, and I have been getting paid for almost a year now. All these poor reviews are likely people who don't understand how it works.

28 April 2024
Unprompted review
Rated 1 out of 5 stars

COME PERDERE 750$ CON DEI TRUFFATORI

COME PERDERE 750$ CON DEI TRUFFATORI
NON accettate un'offerta di lavoro che vi paga un sacco per un compito che potrebbe svolgere anche Chatgpt.
Ho trovato su Upwork un lavoro che pagava 3000$ per tradurre dei saggi. Mi contattano su telegram per avere i miei dati, finisco il lavoro e mi rivolgo al responsabile per il pagamento. Mi dice di rivolgermi alla Financial Manager, la quale mi dice di iscrivermi al portale Invertyn per ricevere il pagamento. Ovviamente mi iscrivo, ricevo i soldi ma per poterli trasferire sul mio conto personale devo pagare 200$ per un PIN che mi permetterà di effettuare la transazione (devo pagare per avere dei soldi? Si=truffa).
Pago 200$ che a detta loro "ti verrano subito rimborsati". Quindi sul portale mi trovo i famosi 3000 + i miei 200.
Ricevo il PIN e scopro solo dopo 3 tentativi che il massimo che potevo trasferire erano 500 alla volta. OVVIAMENTE non me lo dicono, mi bloccano il conto sul portale, mi chiedono altri 550$ per sbloccarlo per scoprire che in realtà sono 550$ + 800$.
Questi ultimi 800 non glieli ho dati perché non avevo più soldi.

DO NOT accept a job offer that pays you a lot for a task that Chatgpt could also do.
I found a job on Upwork that paid $3000 to translate essays. They contact me on telegram to get my details, I finish the job and approach the manager for payment. He tells me to contact the Financial Manager, who tells me to sign up on the Invertyn portal to receive payment. Of course I sign up, receive the money but in order to transfer it to my personal account I have to pay $200 for a PIN that will allow me to make the transaction (do I have to pay to get money? Yes=scam).
I pay $200 which they say "will be refunded to you immediately." So on the portal I get the famous 3000 + my 200.
I get the PIN and find out only after 3 attempts that the maximum I could transfer was 500 at a time. OBVIOUSLY they don't tell me, they lock my account on the portal, ask me for another $550 to unlock it only to find out that it is actually $550 + $800.
These last 800 ones I did not give him because I had no more money.

5 March 2024
Unprompted review
Rated 1 out of 5 stars

As a 'rater' I had to take 3 tests that…

As a 'rater' I had to take 3 tests that took more or less a week to complete (studying + exams).
They implied I would get at least 10 hours work per week. In reality, I have gotten about 3 hours over 6 months.
I basically spent more hours checking whether there were new tasks available than actually completing tasks.
When I enquired to Telus I got a generic passive-aggressive response.
This is highly misleading and unethical after making candidates take 3 tests requiring hours of study for NO PAY.

Seems like a complete scam company that used me for unpaid work.

20 October 2023
Unprompted review
Rated 5 out of 5 stars

Thank you to the amazing people I met…

Thank you to the amazing people I met especially Kelvin!!!!!!! I’m just not a “techie “ test taker type of person myself! As a company, my experience was they are veryyyyy well organized!!!!!! I recommend if your good with technical aspect and tests!!!!! Again thank you for the experience!

6 March 2024
Unprompted review
Rated 1 out of 5 stars

scam international

they just disappear. this company should be sued -alltogether.
If ANYONE has achieved getting back to them, please write it here. I need EU GDRP law to be enforced and my data to be canceled.
we are the product. unemployed people's data applying to them IS their goods.

4 March 2024
Unprompted review
Rated 1 out of 5 stars

Horrible company

I decided to give Telus a try so I applied for the internet ad assessor position. Three weeks after sending the application (which included quite a long test in my native language), I received an email saying I got in. After a couple of days, I got another email regarding the exam. The email included two parts: one that gave some instructions for accessing an e-learning platform on which I should have checked the e-learning material in 48 hours and the other one, which provided access to the qualification exam platform. The email also stated that I had 7 days to complete the exam (that would have been by next Wednesday). I tried to log into the first platform, but I wasn't able to do so. I tried everything, including resetting the password. It didn't work. I filled out an incident form, which didn't return any confirmation. The next day, I emailed 2 members of the qualification team, from whom I received the initial emails with the instructions, explaining to them that I wasn't able to access the e-learning platform. That was last Thursday. Days went by and finally, they replied on Tuesday, saying I no longer needed to access the e-learning platform, as all the instructions I needed were on the exam platform and I could read them while completing the test. After their reply, I only had 1.5 days to complete the exam, which would have normally taken 7 days. I emailed them right back, asking if they could extend the deadline. Obviously, no response. I decided to start the exam and complete the first part. I accessed the platform, read the introductory part, which explained a few things about the exam (including that there was a break button that I could press to take breaks), and accessed the first task. By the time I read the instructions for the task, the task expired. Nowhere was mentioned that I needed to complete the tasks within a specific timeframe. The exam wasn't difficult, but I needed like 10 questions to understand the rating system and what I had to do. Obviously, I rated many tasks wrong because there was no clear explanation of what I was supposed to do. After like 35 tasks, I wanted to take a break to clear my mind. The break button was no longer available. Finally, after 47 tasks and nearly 3 hours, there it was. The break button along with the second part of the test. I read the instructions, which indicated that I needed my mobile in order to check an app and some Youtube links. I decided to take a break before starting the second part. So, I pressed the break button, and I googled to see how long the first exam was going to take. I didn't find any info about that, so I went back to the exam page. I pressed the "start a task" button, but everything went blank, saying I completed the exam. That was on Tuesday. Today is Thursday and I still don't know if I passed the exam. Yesterday, I received an email, saying they extended the deadline by 7 days. Irony? Ha-ha. I know how hard it is to find a decent remote job these days, especially if you don't live in the US. I have been looking for such a job for over a month now and everything I've found pays way too low. But this company is terrible. Even if they say I passed, I won't take the rest of the exam. That's because their system is full of glitches, and the support just isn't there when you need it.

20 February 2024
Unprompted review
Rated 1 out of 5 stars

Scam - stay away.

Scam, scam, scam!

They advertise an "Online Data Analyst" position on several job boards. I decided to apply to supplement my full time job. For context, I have been in data analytics for 4 years, have a master's degree, and numerous IT certifications.

After spending about a half hour on the assessment exam, I got an email that said I failed. OK, no worries, I'm human and make mistakes. They offered me a chance a week later to do the exam again. I spent another half hour or so trying their assessment exam (which had different questions this time).

Wouldn't you know, I failed again, AND their automated email said that they couldn't provide feedback on my results BUT I was welcome to try a third time.

This company is fishing for applicants to do their work for free. Do NOT apply or try their assessment exams, because it's all a scam.

19 February 2024
Unprompted review
Rated 1 out of 5 stars

hello guy

hello guy, is it possible to cancel the account? I received the job offer and created the account, and then I realized I needed to look deeper to see if this company was legit or not, and then I found this page where everyone was talking about their legitimacy. Did someone try to cancel the account?

15 February 2024
Unprompted review
Rated 1 out of 5 stars

IF you encounter problems, they will not help you. Don't waste your time with the assessments…

I have struggled with them since Dec 2 2023 to 01/2/2024. I did all the assessments they gave me and passed, but when it came to the final exam, the link that they gave me to sign into the exam was not working. I went back and forth trying to ask IT and exam support to help, but they kept repeating the same instructions, it doesn't seem like they knew what they were supposed to do, even after sending screenshots of my desktop. I wasted a lot of time for a very small pay, but still never got it.

21 December 2023
Unprompted review
Rated 1 out of 5 stars

Scam!

Scam!

does anybody know how can I make them delete the information they have about me??
HELP

27 January 2024
Unprompted review
Rated 1 out of 5 stars

Too dodgy-looking to even try

Came here because I signed up and it's now asking me to sign an agreement that is very strangely worded. Looks very dodgy. Most of it is in English, with one part in French for some unknown reason. I will not continue with registering based on this and also other reviews.

25 January 2024
Unprompted review
Rated 1 out of 5 stars

Scamers company

In 2023 I created an account and started getting WhatsApp messages from international phones offering job and asking to open bank's account for crypto. Scamers company from all over the world.

24 January 2024
Unprompted review

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