Tennisexpress Reviews 

1,990
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online store is very easy to navigate, helping them quickly find what they need. People truly love the wide selection of top-tier tennis gear, shoes, and apparel available at remarkably affordable prices. Shoppers consistently appreciate the remarkably fast shipping and reliable delivery services that get items to their front doors promptly. Some reviewers were not happy with occasional severe order delays, poor communication, or receiving items that arrived damaged. A few people also experienced frustrating issues with products arriving unstrung, requiring extra effort and unexpected costs.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the incredible prices and wide... See more

Delivery service

Reviewers express high satisfaction regarding the fast shipping and reliable handling of their orders.... See more

Website

Reviewers highlight positive aspects of the website, describing it as user-friendly and very easy to navigate... See more

User experience

People report positive experiences with user experience, highlighting an easy interface and clean website.... See more

Price

Consumers find price to be very satisfactory, consistently praising the incredible costs for shoes, clothes,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have shopped at TENNIS EXXPRESS for 15 years. I have spent thousands of dollars on their high quality tennis gear and rackets. If you need any tennis related equipment or clothing, TENNIS EXPRESS is... See more

Rated 5 out of 5 stars

I’ve never been to the physical location but I have taken a look at the website so many times it’s uncountable. I find that their racket apparel is not only some of the greatest stuff I’ve ever seen,... See more

Company replied

Rated 5 out of 5 stars

Always fast shipping of great products! Solid prices as well

Company replied

Rated 5 out of 5 stars

The website is easy to use. I can usually find a pair of shoes on sale which helps as I go through them quickly. Keep up the good work!!


Company details

  1. Tennis shop
  2. Activewear shop
  3. Clothing Shop
  4. Shoe shop
  5. Sporting Goods Shop
  6. Sportswear Shop

Written by the company

Tennis Express is a leading specialty retailer dedicated to serving tennis and racquet sports players of all levels. Since 2000, we have helped players find the right equipment, footwear, apparel, and accessories to perform their best on and off the court. Based in Houston, Texas, Tennis Express serves customers nationwide through TennisExpress.com and our Houston retail superstore. We carry an extensive selection of tennis racquets, strings, shoes, apparel, bags, balls, and accessories from many of the world's leading brands. Our team is passionate about racquet sports and committed to providing knowledgeable, professional service. Whether you're purchasing your first racquet, looking for the right tennis shoe, testing a new racquet through our demo program, or upgrading your equipment, our goal is to make the experience easy and help you find products that fit your individual needs. In addition to tennis, we offer a growing selection of pickleball and other racquet sports products, making Tennis Express a destination for players looking for quality equipment, competitive pricing, and expert support. At Tennis Express, we're committed to continuously improving the customer experience and delivering the level of service our customers expect—before, during, and after every purchase.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,990)

114 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery of my shoes was prompt and the…

Delivery of my shoes was prompt and the item was well packaged. A return label was provided which unfortunately I have had to use. The shoes were too small. I am now waiting for my refund to be processed. Hopefully, that will go as smoothly as ordering and returning has been.

10 October 2024
Unprompted review
Rated 1 out of 5 stars

Paid for, Out of Stock, Substitution Not As It Should Be

I’ve ordered an item, I got a confirmation email and the order was paid for. A few days later I get an email saying that my item, tennis shorts, is suddenly out of stock and that I can substitute the item for any tennis shorts that are listed as in stock, however, I’d need to pay any price difference for the substitution. Not only should this store’s website be updated IN REAL TIME so that customers are not able to order and pay for items that are indeed not avaliable (out of stock), the customer should also be able to substitute for an item from the same category at the price originally paid, so that the mistake is owned up for by the store - that’s what I understand as proper customer service!

6 October 2024
Unprompted review
Rated 1 out of 5 stars

Stay AWAY Customer service is aweful

I sent four separate emails to Customer Service and New Orders for support, but nobody responded. It's unbelievable. I purchase something and then receive no response. Let's see how you handle this rating. I have made a purchase and expect a response and satisfactory resolution. I will be closely monitoring how you handle this situation when giving my rating.

3 October 2024
Unprompted review
Rated 3 out of 5 stars

Not anyone's fault

Not anyone's fault, but the tennis shoes were too large despite being the same size as my other babolat same model. In addition, I received two Fila pants and not sure that I ordered two.

28 September 2024
Unprompted review
Rated 3 out of 5 stars

Larger than expected

Unfortunately these shoes fit is larger than other ON shows I own. So when I tried them on the court they were too loose to play safely with. And the worst part is Tennis Express will not have them returned because I feared them once. I was so excited to receive them but as it turned out, I just wasted $200. :(

Quick Update: Tennis Express will consider a return applying a restocking fee still to be determined...

1 October 2024
Unprompted review

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