Is Tennis Ticket Service a scam? We bought tickets for the Rolex Masters a YEAR ago, paid a premium price, and still haven’t received anything – no tickets, no clear update, nothing. Event is... See more
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See what reviewers are saying
Zero customer service I’ve been trying to contact them since november after I purchased the tickets for RG and I never got a response, even if they claim for 7/7 support . And still not sure if we w... See more
I made a purchase and contacted the within 30 minutes to cancel or get help. Been waiting for several days to get a respons. Nothing yet so far. No phonenumber, no chat. Just emailadress which they do... See more
Day One of the 2019 French Open Tennis went very well indeed.We got there early and we’re treated to a three hour match with Dimitrov and Tipsarevic and always felt very close to the action. The Frenc... See more
Company details
Written by the company
Selling tickets is in the DNA of our company. The passion for sport, with tennis in particular, was central to the establishment of Tennis Ticket Service. It all started in 2007 when the ‘event junkies’ behind the company visited a lot of tennis matches. Tickets became increasingly difficult to get, causing the idea to expand the network to a wider audience than friends and family only. This is how something that started as a way to visit the best events ourself, has grown to Tennis Ticket Service. The platform to help everyone get those hard to get tickets.
Contact info
2.7
Poor
213 reviews
Replied to 11% of negative reviews
Typically replies within 2 weeks
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Reply from Tennis Ticket Service
Fantastic Anette! Hopefully we can help you again in the future.
Australien Open 2020
I get my Ticket like an E-Ticket. It was easy and without Problems.
12 February 2020
Unprompted review
Reply from Tennis Ticket Service
Well that's what we always aim for to deliver, easy and without problems. ;)
Thank you for your review Alexander!
Great experience
11 February 2020
Unprompted review
Reply from Tennis Ticket Service
Always great to see people having great experience through Tennis Ticket Service! Thanks for sharing Maurice.
Due to an injury wasn't able to visit…
Due to an injury wasn't able to visit AO in Melbourne.
On my asking: Tickets not "token back".
My Travelinsurance payed the prices.
11 February 2020
Unprompted review
Reply from Tennis Ticket Service
Very unfortunate that you werent't able to attend due to an injury. Great to see that it all worked out with the insurance company. Hope you will recover soon!
Reply from Tennis Ticket Service
Great to see that everything worked out fine. Thanks for sharing!
Everything works perfect
Everything works perfect. I would prefer your Services at any time in the Future. Thank you very much
11 February 2020
Unprompted review
Reply from Tennis Ticket Service
Thank you for your reply! We hope to welcome you back in the future.
Very good tickets ...and not not to…
Very good tickets ...and not not to expensive...great experience..thx
26 November 2019
Unprompted review
Reply from Tennis Ticket Service
Thank you very much for sharing your review!
I just had to wait for FedEX
I just had to wait for FedEX
Oterwise is was good
2 October 2019
Unprompted review
Reply from Tennis Ticket Service
Thank you for your feedback!
Excellent service!
Excellent service. Staff kept me informed about tickets and they arrived in plenty of time for the event.
Would recommend
30 September 2019
Unprompted review
Reply from Tennis Ticket Service
Thank you for your words!
The first experience
Thank you for the opportunity to buy, although expensive, tickets for Laver Cup! Tennisticketservice website is convenient to have enough information and buying tickets.
If necessary, i can write by e-mail or WhatsApp. Employees Tennis tickets service by e-mail specify information, as a rule; answer questions, but several times did not answer. Ticket delivery to home address was, to a certain extent, extreme. Two days before leaving for Laver Cup, I still had no tickets. I wrote the address of the hotel in Geneva, where I was going to stop, the tickets were delivered there by the FedEx. In the end, I got tickets.
30 September 2019
Unprompted review
Reply from Tennis Ticket Service
We are sorry to read that you are not satisfied with our service! We find answering our clients questions really important so our sincere apologies that we missed several of your emails.
We are going to look into the delivery issues you experienced, so this does not happen a second time.
Thank you for your feedback!
Reply from Tennis Ticket Service
Thank you for your review Giuliana!
The orgsnization and order were…
The orgsnization and order were exellent.
The enjoiment was perfect!!!
30 September 2019
Unprompted review
Reply from Tennis Ticket Service
Thank you for taking the time to write a review!
The service could not be better!
The service could not be better, immediate answer to questions
30 September 2019
Unprompted review
Reply from Tennis Ticket Service
Thank you for your kind words!
Profesional service
30 September 2019
Unprompted review
Reply from Tennis Ticket Service
Thank you for your review!
Too much ...
Sorry, bit you were charging the triple if not more of a normal prize. Unfair.
Never again.
23 September 2019
Unprompted review
Reply from Tennis Ticket Service
We are sorry to read that you are unhappy with our service! Tennis Ticket Service is ticket reseller, which means that we purchase and sell our tickets on the secondary market. Because we purchase our tickets on the secondary market we also pay a lot more than the original ticket price to our suppliers. This is one of the reasons why our prices are higher than the original price.
Great service. the best locations!
The best! We had the best locations for the best price! We really enjoy the match!
23 September 2019
Unprompted review
Reply from Tennis Ticket Service
Thank you Irma! Great to read that you enjoyed the Laver Cup!
Great service
It was great: the ticket delivery very well taken care of; great customer service.
My only wish would have been for better communication about at what time door opens bs at what time the match starts.
All in all great!
23 September 2019
Unprompted review
Reply from Tennis Ticket Service
Thank you for your feedback! We totally agree that we need to communicate better about details such as starting time and tournament schedule. To some of the events on our website, we did already add the starting time and tournament schedule. We are currently working on adding this information to all other events as well.
Perfect service and ticket delivery
Perfect service and ticket delivery. Would use them anytime again or recommend
23 September 2019
Unprompted review
Reply from Tennis Ticket Service
Thank you for your kind words!
Everything was perfect!
Everything worked out fine for us!
It was the first time for us to give Tennisticketservice a try.
We received the tickets way in advance. The seats were exactly as ordered. Great event! Great service!
23 September 2019
Unprompted review
Reply from Tennis Ticket Service
Thank you for sharing your experience with us! We hope to see you again in the future!
Great service!
Great service overall. tickets seats provided gave me the chance to have different field views during the Laver cup tournament.
Maria
23 September 2019
Unprompted review
Reply from Tennis Ticket Service
Thank you for writing a review Maria!
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