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Tenpin - Acton Reviews 

276
TrustScore 4 out of 5

4.1

Royale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We have been celebrating our children birthday for ages at Tenpin Acton. As always, everything was very well organised, food on time, nice atmosphere and the girls who helped us for the party were ver... See more

Company replied

Rated 5 out of 5 stars

we had a lovely experience at Tenpin Acton celebrating my daughter's birthday. The whole party was enjoyable and children had a fantastic time. The staff were friendly and helpful and everything was... See more

Company replied

Rated 2 out of 5 stars

All the staff were rude the light skin girl behind the counter got no customer service ordered a burger and chips was send a cheese burger. Ordered a drink she just left it on the bar and didn’t bring... See more

Company replied

Rated 5 out of 5 stars

Everything went well with the party Kids had lot of fun with bowling and the person who attended us was brilliant and very supportive . My one request to management if you can increase the sizs o... See more

Company replied


Company details

  1. #1 of 1 best companies in Bowling Alley
  2. #11 of 12 best companies in Bar
  3. #1 of 1 best companies in Escape room centre
  4. #1 of 1 best companies in Laser Tag Centre
  5. #2 of 4 best companies in Leisure Centre
  6. #4 of 4 best companies in Video Arcade

Written by the company

Tenpin Acton lives on Royale Leisure Park, just off the A40 and minutes from Park Royal, Ealing and Shepherd's Bush — easy in by car or off the Central Line. With 32 bowling lanes and dynamic LED lighting, we're one of London's biggest bowling spots. Loud music. Big energy. Pins that don't stand a chance. And it's not just bowling. We've got laser tag in our 4D arena, two private karaoke rooms, Houdini's Escape Rooms for the problem-solvers, interactive darts, pool, table tennis and a full arcade. Hungry? Our kitchen serves burgers, loaded fries, pizzas and a halal menu, with a fully licensed bar pouring cocktails and pints while Sky Sports & TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — we've got something for everyone. Bowling in Acton, sorted.


Contact info

  • Royale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA, London, United Kingdom

  • 0333 034 6100

4.1

Great

TrustScore 4 out of 5

276 reviews

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4.1

All reviews

(276)

10,503 reviews in the last 12 months

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Rated 4 out of 5 stars

As above

What was positive?
Easy booking online, Easy parking, Friendly customer service

What is negative?
The balls have to be shared between two different lanes causing inconvenience when both sides wish to use the same ball/; the sweets machine requires 50p coin causing inconvenience; other games at the vicinity are expensive and too short and should be avoided. They also require £1 coins.

15 April 2026
Tenpin - Acton logo

Reply from Tenpin - Acton

Hello Ishrat,
Thank you for taking the time to rate Tenpin Manchester Acton 4 stars. We appreciate your feedback. We're glad you found our online booking and parking easy to use, and that you enjoyed our customer service. We'll consider your comments regarding ball sharing between lanes, the sweets machine requiring 50p coins, and the cost and duration of other games. We hope that your next visit is a 5 star experience. All the best ~ Laura

Rated 4 out of 5 stars

Good price value

Good price value! Had lots of fun!

15 April 2026
Tenpin - Acton logo

Reply from Tenpin - Acton

Hello Sana,
Thank you for taking the time to rate Tenpin Acton 4 stars. We are delighted that you found the experience good value for money and that you had a lot of fun visiting the centre. We hope to welcome you back again soon and that your next visit is a 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

Kids loved it..

15 April 2026
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Reply from Tenpin - Acton

Hello Leanne,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are delighted to hear that your children loved their experience, we pride ourselves on being a friendly venue. We look forward to welcoming you back again soon for another family focused experience. All the best ~ Laura

Rated 2 out of 5 stars

Terrible food

I took my 11yo son bowling at Tenpin Acton.
Bowling was good. The food (burger, hotdog) was AWFUL, terrible. The service was even worse. Really bad

15 April 2026
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Reply from Tenpin - Acton

Hello Joseph,
Thank you for taking the time to rate Tenpin Acton 2 star. We appreciate you taking the time to share your experience. We are sorry that the food was unsatisfactory but we are delighted to hear that your bowling experience was a good one. All the best ~ Laura

Rated 5 out of 5 stars

Was everything good.only my opinion

Was everything good.only my opinion, should be everything for table tennis

15 April 2026
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Reply from Tenpin - Acton

Hi Olegs, thank you for leaving Tenpin Acton a lovely 5* rating. We are thrilled to hear you had a great time with us and we hope to see you again soon! Best wishes - Kaylee

Rated 5 out of 5 stars

Really friendly staff

Really friendly staff , clean atmosphere

15 April 2026
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Reply from Tenpin - Acton

Hi Amir, thank you for leaving Tenpin Acton a stunning 5* rating. We are so pleased to hear you enjoyed our atmosphere and that our staff members had a positive impact on your visit. We hope to welcome you back again soon! Best wishes - Kaylee

Rated 4 out of 5 stars

the rooms are so scary and was the best…

the rooms are so scary and was the best out of the experience so with the games and puzzles

15 April 2026
Tenpin - Acton logo

Reply from Tenpin - Acton

Hello Demi,
Thank you for taking the time to rate Tenpin Acton 4 stars. We're glad you found the rooms and puzzles enjoyable! It's great to know the scary atmosphere enhanced your experience. Thanks for your feedback. All the best ~ Laura

Rated 4 out of 5 stars

it was very nice experience

it was very nice experience. but the drinks where a bit pricey

8 April 2026
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Reply from Tenpin - Acton

Hi Luka, thank you for the 4* rating of Tenpin Acton. We're pleased to hear that you had a nice experience but felt the drinks were priced more than you expected. Your feedback is important to us and we will pass this on to the correct team.
Take care,
Kirsty

Rated 1 out of 5 stars

Extremely hot inside, poor service, poor customer service.

Extremely hot inside, no air conditioning. Faulty tenpin point calculator, software slow. All balls damaged.

Food really bad. No mayonnaise offered. Didn't want ketchup on burger. Fast food quality very bad, Luke warm, dry, poor taste. Next time I'll buy food outside.

Bad customer service. Paid £2 for pool game, no white ball or triangle to setup balls. Informed staff about the no white ball provided at pool table, didn't even resolve issue.

Ordered drinks ages ago, did not deliver to table, had to complain & wait at bar.

Very bad experience.

15 April 2026
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Reply from Tenpin - Acton

Hi Irum, thank you for leaving Tenpin Acton a rating and review! We appreciate you sharing your experience. We're sorry to hear about the issues with the temperature, equipment, food quality, and service. We will address your comments with our team for future improvements to be made. If you would like to discuss your visit further, please email customer.feedback@tenpin.co.uk with the subject 'Review - Acton'. We hope to welcome you back for a better experience next time! Best wishes - Rosie

Rated 5 out of 5 stars

Tenpin

There was ample parking on site . The reception staff was friendly, also we didn’t have to wait to start our game .
Overall the atmosphere is very lively and it was a lovely afternoon out with my family.

11 April 2026
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Reply from Tenpin - Acton

Hi Kaushik, thank you for the 5* review for Tenpin Acton! We're thrilled to hear that you had a lovely time with your family and that you were able to quickly begin your games. We look forward to seeing you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Good value for money

Good value for money, had a meal (small burger and fries) and 2 games of bowling for £10. The staff were really friendly too

15 April 2026
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Reply from Tenpin - Acton

Hi there, thank you for rating Tenpin Acton 5*! Thank you for your feedback regarding our pricing, it's great to hear our staff were really friendly too. We hope to see you again soon! Best wishes, Jade

Rated 5 out of 5 stars
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Reply from Tenpin - Acton

Hi Cate, thank you for the fab 5* review for Tenpin Acton! We're thrilled to hear that you enjoy our Tenpin Tuesday deal, and we can't wait to see you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Nice place.

Nice place.
Good to spend time

8 April 2026
Tenpin - Acton logo

Reply from Tenpin - Acton

Hi Harshil, thank you for the 5* rating for Tenpin Acton! We are so pleased to hear that you enjoyed your visit and we hope to welcome you back again soon! Best wishes - Adelaide

Rated 4 out of 5 stars

Easy to sign in and enjoyed the…

Easy to sign in and enjoyed the experience.

8 April 2026
Tenpin - Acton logo

Reply from Tenpin - Acton

Hi Alex, thank you for leaving Tenpin Acton a wonderful 4* rating. We are very pleased to hear you found it easy to sign in and that you had a great time with us! We hope to welcome you again soon. Best wishes - Kaylee

Rated 5 out of 5 stars

Thank you so much to Tenpin Acton

Thank you so much to Tenpin Acton — you are truly a blessing to our young people at Divine Purpose.
Another incredible opportunity for them to come together, socialise, have fun, and create lasting memories in a safe and positive environment.
Your team always goes above and beyond to make us feel welcome, ensuring everything runs smoothly and that every young person feels included and valued.
Thank you for an amazing half-term trip — moments like this mean more than you know 👏🏽✨

8 April 2026
Unprompted review
Tenpin - Acton logo

Reply from Tenpin - Acton

Hi Ngozi, thank you for the lovely 5* review for Tenpin Acton! We are so pleased to hear that you had a great visit with your group and that our team had made this an even better experience. We will be sure to pass on your kind feedback, and we hope to welcome you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Nice and easy to check in

Nice and easy to check in. Was clean and had fun.

8 April 2026
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Reply from Tenpin - Acton

Hi Kelly. Thank you rating Tenpin Acton 5*! We're glad you had a fun time. We hope to welcome you back soon for hopefully another 5* experience. Best wishes, Jade

Rated 5 out of 5 stars

Booking easy

8 April 2026
Tenpin - Acton logo

Reply from Tenpin - Acton

Hi there. Thank you for rating Tenpin Acton 5*! We're so pleased to hear you found the booking process easy. We hope to see you again soon. Best wishes, Jade

Rated 5 out of 5 stars

I had very fun amazing day

I had very fun amazing day

8 April 2026
Tenpin - Acton logo

Reply from Tenpin - Acton

Hi there,

Thank you for your fantastic 5* review at Tenpin Acton! We are delighted you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph

Rated 4 out of 5 stars

It was great to play bowling and enjoy…

It was great to play bowling and enjoy other games at same time.

8 April 2026
Tenpin - Acton logo

Reply from Tenpin - Acton

Hi Rubina
We appreciate your 4-star review! We're so glad you had a great time bowling and enjoyed the other games we have available. Best wishes - Clare

Rated 5 out of 5 stars
Tenpin - Acton logo

Reply from Tenpin - Acton

Hello, thank you for the amazing 5* review of Tenpin Acton! It is great to see such a good time was had with your family and we can't wait to see you again soon! Best wishes - Mel

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