Our original lane only had one bumper working but a member of staff quickly switched our lane after informing them. We got 2 games for £30 for 3 people which I thought was good value. Good selection o... See more
Company replied
Location
Switch locationCambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY Cambridge, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We chose the one pizza and bowling for 1 hour option when we booked for the bowling game. As we started the game and finished one round, the display said to visit the front staff to book additional ro... See more
Company replied
Had a lovely time at Ten Pin Bowling with my mum and son, while baby happily sat watching in the buggy the whole time. The bowling area was really clean, well looked after, and had a lovely atmo... See more
Company replied
Very friendly staff and a great experience for us and our grandchildren. Reasonably priced too. Would be better if parking was free
Company replied
Company details
- #1 of 1 best companies in Bowling Alley
- #11 of 12 best companies in Bar
- #1 of 1 best companies in Escape room centre
- #1 of 1 best companies in Laser Tag Centre
- #2 of 4 best companies in Leisure Centre
- #4 of 4 best companies in Video Arcade
Written by the company
Tenpin Cambridge is at Cambridge Leisure Park on Clifton Way, easy reach from the city centre, Cherry Hinton and Romsey — close enough to cycle, easy enough to drive. With 28 bowling lanes and lane lighting effects, there’s room for everyone from fresher socials to family Sundays. Students especially welcome. And it’s not just bowling. We’ve got private karaoke rooms, pool tables, air hockey and a full arcade to keep things going all night. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Cambridge, sorted.
Contact info
Cambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY, Cambridge, United Kingdom
- 0333 034 6100
3.6
Average
206 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very fun experience and very easy booking!
We had a very good time. The only minor thing is that there were not enough balls for everyone and we ended up sharing a single ball between two persons.
29 April 2026
Reply from Tenpin - Cambridge
Hi Rafael
We're glad you had a very good time. We appreciate your feedback regarding the ball availability and regret that you had to share. We'll review our equipment allocation. Best wishes - Clare
Over all the visit was ok
Over all the visit was ok, staff were helpful and greeting, just the equipment could do with some maintenance. The lane bumpers needed to be switched off by the desk only as the buttons on the screen wouldn't allow us and then went to the pool table after and it was missing 2 balls. As I say when notified the staff immediately came and helped but it put a bit of a tarnish on the visit. Also the soft drinks tasted too much of syrup and not the actual drinks.
29 April 2026
Reply from Tenpin - Cambridge
Hi Adam
Thank you for your feedback. We're glad to hear that you found our staff helpful. We regret to hear about the equipment issues and the soft drinks. We'll address these concerns to improve our guest experience. We appreciate you bringing this to our attention. Best wishes - Clare
We all had a fab time bowling
We all had a fab time bowling.
There wasn't many staff on and we had to wait for sometime at the bar before somebody came.
29 April 2026
Reply from Tenpin - Cambridge
Hi Claire
We're glad you had a fab time bowling. We regret the wait at the bar due to limited staff and appreciate your feedback; we'll address this. Best wishes - Clare
Staff are slow lazy and not polite
Staff are slow lazy and not polite. Toilets are disgusting and lanes keep failing with bumpers. Food is averagely poor and beer lines are filthy no one wants stinky drinks in dirty glasses
21 April 2026
Reply from Tenpin - Cambridge
Hello, thank you for taking the time to leave a review of Tenpin Cambridge! We are very sorry to hear your recent visit was not as much fun as we would have liked! Please be assured all of your feedback will be passed onto our management team to ensure improvements are made and in the meantime we really do hope you will consider visiting us again in the future! Best wishes - Mel
Bad food, lane dirty, staff nowhere to be seen
The lane was dirty, with food bits on the table and seating and floor.
Ordered food as we arrived and finished our bowling game while waiting and then had to wait a further 15mins more after that, a total of 50mins for a hot dog, chicken nuggets and some curly fries. Then, the food came out over cooked with over half of the fries inedible.
The staff were unavailable and hard to find when we had issues on the lane. Resorted to walking down the opposite lane to fit it ourselves as we could not find anyone to help us.
Very poor experience
17 April 2026
Reply from Tenpin - Cambridge
Hello Simon,
Thank you for taking the time to rate Tenpin Cambridge 3 stars. We're sorry that the lane wasn't clean and that your food took a long time and wasn't prepared well. We'll share your feedback regarding the food and staff availability to improve our guest experience. We hope that your next visit is a 5 star experience. All the best ~ Laura
Understaffed venue that could be much better
We prebooked for a two game bowling session. On arrival we were told our session would start late so we went to do Karaoke instead. The touchscreen in the room didn't work, sigh. We then had to wait again to get on our lane because there simply was not enough staff. The guys that were there were doing their best but it was a thankless task for them to keep things moving.
15 April 2026
Reply from Tenpin - Cambridge
Hi James, thank you for taking the time to leave a review of Tenpin Cambridge! We are very sorry to hear that your lane was not ready upon arrival and there were some technical issues with the karaoke booth! Your feedback is extremely important to us so please be assured all will be sent to the team so that improvements can be made! We do hope this will not stop you for visiting us in the future and we hope to welcome you back soon! Best wishes - Mel
Staff were very helpful
Staff were very helpful. We had a problem with lane 16 the bumpers would not stay up but we enjoyed the game never the least the bumpers were for a 3 year old
15 April 2026
Reply from Tenpin - Cambridge
Hi there
We're glad you found our staff helpful and that you enjoyed your game. We appreciate you bringing the bumper issue on lane 16 to our attention, and we'll look into it. Thanks for the feedback! Best wishes - Clare
My six year old grandson stayed with us…
My six year old grandson stayed with us for a week in the Easter holidays. I had numerous events planned for the week but when I asked him at the end of the week which he enjoy the most, without hesitation he said Tenpin bowling. That says it all for me.
15 April 2026
Reply from Tenpin - Cambridge
Hello Mari,
Thank you for taking the time to rate Tenpin Cambrudge 5 stars. We're happy to hear that your grandson enjoyed his time with you, and that our bowling experience was his favorite activity. Thank you for sharing your positive feedback; it truly means a lot to us. All the best ~ Laura
Great staff and great fun
15 April 2026
Reply from Tenpin - Cambridge
Hi Marius, thank you for leaving Tenpin Cambridge an excellent 5* rating. We are so pleased that our staff had a positive impact on your visit and that you had a great time with us! We look forward to seeing you again soon. Best wishes - Kaylee
We paid for a game of bowling for 8 of…
We paid for a game of bowling for 8 of us - only to be told 30minutes into the game that the lane was needed for someone else and we would have to leave. Not a great service after paying over £70 - we didn’t pay for a specific timeframe but a game of bowling which we were then told we couldn’t complete. Really poor customer service.
15 April 2026
Reply from Tenpin - Cambridge
Hi Amy, thank you for taking the time to leave a review of Tenpin Cambridge. We're sorry to hear that you were unable to finish your game of bowling. If you would like to discuss this further, please send us an email to customer.feedback@tenpin.co.uk. Please include as much detail as possible. Once again, we're sorry for the disappointment caused. We do hope to welcome you back again for a much better experience.
Take care,
Kirsty
It was fun, a good experience
It was fun, a good experience and the staff were polite and helpful which is very important. Some of the toilets needed cleaning, and we had a 15 or so mins wait for our lane. Otherwise all good.
15 April 2026
Reply from Tenpin - Cambridge
Hi Jane, thank you for leaving Tenpin Cambridge a great 4* rating. We are so glad to hear you had a nice time with us and that our staff had a positive impact on your visit. We greatly appreciate the feedback regarding the toilets and will ensure this is passed on to the team. We hope to see you again soon! Best wishes - Kaylee
Awesome bowling
Awesome bowling, good service, cheap drinks. Wish the bathrooms were a bit nicer though.
15 April 2026
Reply from Tenpin - Cambridge
Hi Danyka,
Thank you for your fantastic 5* review at Tenpin Cambridge! We are delighted you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph
Poor customer service.
Very poor customer service from the staff. When approached, they were dismissive of any questions or queries.
The food was also delivered late.
The balls were not in great condition, and there were only a few medium-sized ones available. We ended up having to find one that no one was using and share it within the group, as the rest were either too heavy or too small.
On the day we attended, there was only one till with a staff member available to help with queries, so there was always a queue, even just to ask a simple question or request assistance.
9 April 2026
Reply from Tenpin - Cambridge
Hi Adriana, thank you for taking the time to review Tenpin Cambridge! We're sorry to hear that there had been issues with the service and the bowling balls during your visit, and for any disappointment caused. So that we can discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Cambridge' and we can pass this to the correct team to be looked into. We hope to see you again soon for a better experience! Best wishes - Adelaide
We always have a great time
We always have a great time
Bowling slight problem with the ball
Getting stuck but was quickly
Sorted out
10 April 2026
Reply from Tenpin - Cambridge
Hi Joanne, thank you for the lovely 5* review for Tenpin Cambridge! We're sorry that there had been technical issues during your games but are glad to hear that this was able to be resolved by our team. We look forward to seeing you again soon! Best wishes - Adelaide
Unfortunate experience.
Unfortunately bowling balls were repeatedly lodged and disrupted our play time on around 5 occasions.
Whilst initially dealt with, we then had to queue up each time for an average time of 5 minutes on each subsequent occasion to have this fixed. We were moved lanes twice.
To compound things, we then had to deal with a member of staff who accused me of showing 'attitude' for requesting a refund despite our shortened game time, queueing times (despite the lack of other people queueing at the bar on what was a quiet Monday night) and overall poor experience.
We've loved coming here before and it's been a delight for our children too. Apart from one staff member working behind the bar, everyone else was courteous in dealing with us, but this has somewhat marred our overall hope of a memorable night out for our family. We hope next time is better.
13 April 2026
Unprompted review
Reply from Tenpin - Cambridge
Hi there, thank you for taking the time to write a review for Tenpin Cambridge! We are very sorry to hear that there had been technical issues during your games, a long wait time for these issues to be resolved, and for any disappointment caused. So that this can be looked into, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Cambridge' and we can pass this to the correct team. We hope to see you again soon for a better experience! Best wishes - Adelaide
Making memories and enjoying the moment
Excellent work guys thank you for such it was a memorable day spent with my children and grandchildren xx
8 April 2026
Reply from Tenpin - Cambridge
Hi there, thank you for the lovely 5* rating of Tenpin Cambridge. We are delighted to hear that you had a memorable day with your children and grandchildren. We hope to see you again soon for another 5* experience! Best wishes, Jade
Save your money
The barriers where broken when we put them up, tables where covered in liquid, and the bowling balls got stuck and took the staff ages to fix, the staff also weren’t welcoming at all but tbf they don’t get paid enough to care probably
8 April 2026
Reply from Tenpin - Cambridge
Hi there. We're sorry to hear about the issues you encountered during your recent visit to Tenpin Cambridge. Please feel free to send us the details via email to customer.feedback@tenpin.co.uk with the subject 'Review - Cambridge' if you would like to discuss this matter further. Best wishes, Jade
Booked an hour with pizza for £40 which…
Booked an hour with pizza for £40 which I thought reasonable . However because of a blockage we didn’t have enough time to complete the second game when it auto cut off !
8 April 2026
Reply from Tenpin - Cambridge
Hello Kevin, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Cambridge. We are pleased to hear that you found our deals good value. However, we are disappointed to hear that the bowling game was delayed due to a tech issue. If you would like to discuss your recent visit with us further, please do reach out to us via customer.feedback@tenpin.co.uk. Many Thanks - Kimberley
Reply from Tenpin - Cambridge
Hi Thomas. Thank you for rating Tenpin Cambridge 5*! We're so glad you had fun and looking forward to welcoming you back soon. Best wishes, Jade
I thought it was a lovely venue with a…
I thought it was a lovely venue with a good variety of games to play but the pool ques were in bad condition and the pool games were very expensive a game of pool shouldn’t be more than a pound a game
8 April 2026
Reply from Tenpin - Cambridge
Hi Tyler, thank you for rating Tenpin Cambridge 3*! Thank you very much for this feedback, we value all feedback from our customers and will be sure to pass these comments on. Best wishes, Jade
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.