The site has many amenities, so anyone with an ounce of common sense knows that they are going to spend money, especially when there are so many things to do and so many machines. We had a good time.... See more
Company replied
Location
Switch locationParc Nantgarw, Treforest Industrial Estate, Nr. Caerphilly, CF15 7QX Cardiff, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Arrived in plenty of time. Another party was directed to our lane at the same time. This was dealt with expediently and professionally. We took advantage of the half price lanes and drinks. Hope... See more
Company replied
Lovely time celebrating my daughter’s birthday with 6 of her friends. The only two things I would say they could improve on, the split the girls into two lanes which was disappointing as they all want... See more
Company replied
The environment is incredible. I've seen the change from before and after renovation, and whilst I love the nostalgia of the old, the new is SO much more inclusive to all ages. The kareoke rooms are a... See more
Company replied
Company details
- #1 of 1 best companies in Bowling Alley
- #11 of 12 best companies in Bar
- #1 of 1 best companies in Escape room centre
- #1 of 1 best companies in Laser Tag Centre
- #2 of 4 best companies in Leisure Centre
- #4 of 4 best companies in Video Arcade
Written by the company
Tenpin Cardiff is at Parc Nantgarw Retail Park, just outside Cardiff city centre and easy reach from Caerphilly, Pontypridd, Llantrisant and across South Wales — free parking, easy access, no excuses. With 24 bowling lanes and lane lighting effects, there’s plenty of room for family days, birthday groups and big nights out in South Wales. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, Houdini’s Escape Rooms for the problem-solvers, soft play for the little ones and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling near Cardiff, sorted.
Contact info
Parc Nantgarw, Treforest Industrial Estate, Nr. Caerphilly, CF15 7QX, Cardiff, United Kingdom
- 0333 034 6100
4.1
Great
233 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We took my daughter and 7 of her…
We took my daughter and 7 of her friends to the Escape rooms and Karoke room, staff were very helpful and polite. My daughter had a lovely time.
10 June 2026
Reply from Tenpin - Cardiff
Hi Leah,
Thank you for your amazing 5* feedback! We are delighted you've had such a great time whilst on your recent visit to us. It's great to hear you found the staff to be so helpful and polite and we hope to welcome you back again very soon! Best wishes- Steph
The grand children loved it
The grand children loved it , staff were very helpful
Booking process was clear
3 June 2026
Reply from Tenpin - Cardiff
Hi Giovanni
We're so glad to hear your grandchildren loved it and our staff were helpful! Thank you for the positive feedback. Best wishes - Clare
Great school trip
Great school trip! Easy booking, easy check-in, easy for 10-11 year olds to input names into the computers, lots of space for pupils to roam freely, lots of space for pupils to eat their lunch. A great trip and one that I would do again with the class.
3 June 2026
Reply from Tenpin - Cardiff
Hello
Thank you for your wonderful 5-star review! We are so pleased to hear that the booking and check-in process was easy and that the students enjoyed their trip. It's great to know there was ample space for everyone. We look forward to welcoming your class back again! Best wishes- Clare
Let people play for what they paid for not to give them only an hour to rush through 2 games of bowling
Went to tenpin bowling for our sisters birthday. Staff was friendly and everything was good. Only thing that was more of a dislike was we paid for 2 games £40 for both and some food but we only had an hour to rush through 2 games whilst we was waiting for people to make there way to tenpin bowling. If we had more time to get through both games it would be 5 stars but since we didn't even get through the first game we our time was up and we basically wasted our money for not being able to play both games and being kept on a time limit.
3 June 2026
Reply from Tenpin - Cardiff
Hello Jordan,
Thank you for taking the time to rate Tenpin Cardiff 5 stars. We are glad to hear our staff were friendly. We are sorry that the time limit impacted your birthday celebration and prevented you from fully enjoying both games. We appreciate you bringing this to our attention and look forward to welcoming you back again soon. All the best ~ Laura
It is such a lovely place and my nephew…
It is such a lovely place and my nephew loves it. We had a lot of fun
3 June 2026
Reply from Tenpin - Cardiff
Hi Helen,
Thank you for your lovely 5* review at Tenpin Cardiff! It's great to hear you've had such a great time on your recent visit to us! We love to hear all about it and hope to welcome you back again very soon! Best wishes- Steph
I did enjoy my time at Tenpin however…
I did enjoy my time at Tenpin however the only reason why it was not a 5 is because the air con needs to be improved was sweating buckets after not long in the building.
27 May 2026
Reply from Tenpin - Cardiff
Hi there, thank you for leaving Tenpin Cardiff a fab 4* rating. We are so pleased to hear you enjoyed your time with us recently! We really appreciate the feedback regarding the air con and will pass this on to the appropriate team for future improvements. We hope to see you again soon! Best wishes - Kaylee
Enjoyed bowling with the family
Enjoyed bowling with the family. Was extremely hot in there with no air con on so we was drinking more. Dissatisfied with the food service. As ordered food the guy behind till put the wrong lane on order. Had wait nearly an hour and had to go get it myself in the end as twice it was labelled for wrong table and staff didn't seem to care we had been waiting busy giving others there's.
26 May 2026
Reply from Tenpin - Cardiff
Hello Hayley, thank you for taking the time to leave a review of Tenpin Cardiff! We are very sorry to hear that your recent visit was not as enjoyable as we would have liked and that there was a long wait for your food! Your feedback is extremely important to us so please be assured all will be sent to the team for future improvements! In the meantime, we do hope you will give us another chance and we look forward to welcoming you back! Best wishes - Mel
So good we came back
So good we came back! Second review in a week! We enjoyed the experience so much we came back to play pool and ended up bowling again! I really like the place. It has a great vibe and great range of things to do at a reasonable price.
27 May 2026
Reply from Tenpin - Cardiff
Hello, thank you so much for the brilliant 5* review of Tenpin Cardiff! We are thrilled you decided to visit us again and had such a fabulous time playing pool and bowling again! It is also great to see you enjoyed the atmosphere and found us good value for money and we can't wait to see you again soon! Best wishes - Mel
We took our children and extra family…
We took our children and extra family here last weekend, what a day we had! The men headed over to the pool tables, kids had fun on the soft play and arcades whilst us mums had a natter with a lovely drink. Afterwards we had a game of bowling, with some food (which was delicious!) and ended the day with some arcade fun. Next time we will definitely try the laser tag, escape rooms and karaoke they had on offer. Thank you to the manager Jack who was so accommodating.
27 May 2026
Reply from Tenpin - Cardiff
Hello Chanise,
Thank you for taking the time to rate Tenpin Cardiff 5 stars. We are so happy to hear you all had such a fantastic day with us! It sounds like everyone found something enjoyable to do. We are delighted you loved the food and are already planning to try our other attractions. We look forward to welcoming you back for more fun soon! All the best ~ Laura
Laser Tag party
We visisted the laser tag for my son's 10th birthday. Staff were brilliant, very welcoming, polite and helpful and made the experience perfect 😊
23 May 2026
Reply from Tenpin - Cardiff
Hi Lou
We are so glad to hear our team made your son's 10th birthday laser tag experience perfect! Thank you for sharing your positive feedback. Best wishes - Clare
One of the worst bowling experiences in…
One of the worst bowling experiences in years. Lanes had small cracks and drastic leans so balls did not hold this line. Took 11 family members and both lanes were awful. Arcade games and other activities were decent.
27 May 2026
Reply from Tenpin - Cardiff
Hi Shafi
We appreciate your feedback regarding your recent bowling experience. We are sorry the lane conditions negatively impacted your family's visit and will address these concerns. Best wishes - Clare
We went bowling during the heatwave
We went bowling during the heatwave. It was empty inside hardly anyone there. We expected air con to be on but don’t think it was and we was sweating! You really need to upgrade your air con!
Also we had an issue with a game at the arcades and had to wait AGES for someone to resolve it!
25 May 2026
Reply from Tenpin - Cardiff
Hi Kayleigh
We appreciate you sharing your feedback. We are sorry to hear about the discomfort you experienced with our air conditioning and the delay in assistance at the arcade. We are actively looking into these issues to improve our guest experience. Best wishes - Clare
Great experience with engaged staff who…
Great experience with engaged staff who really wanted to help maximise the day we spent there - bowling the a bit of pool then the escape room. The food and drink were good value for money - the car park is convenient and you are in easy reach of the A470.
20 May 2026
Reply from Tenpin - Cardiff
Hello Prof Nick Rich,
Thank you for taking the time to rate Tenpin Cardiff 5 stars. We are so pleased to hear you had a great day enjoying bowling, pool, and our escape room. We appreciate your kind words about our staff and value. We hope to see you again soon! All the best ~ Laura
Reply from Tenpin - Cardiff
Hi Nicola, thank you for rating Tenpin Cardiff 5*! We're so thrilled to hear that you had a good night and hope to see you again soon. Best wishes, Jade
Reply from Tenpin - Cardiff
Hello Carol. Thank you for taking your time to leave us a wonderful 5* review. We are thrilled to hear that you had a great time with us. We will pass your comments onto our team regarding the temperature within our site. We do hope to see you again soon. Many Thanks - Kimberley
Good place to have a few games of…
Good place to have a few games of bowling and a few goes on the arcades.
16 May 2026
Reply from Tenpin - Cardiff
Hi Martin, thank you very much for the excellent the 5* review of Tenpin Cardiff! We are so happy you had the best time and enjoyed our fab arcade area too and we can't wait to welcome you back soon! Best wishes - Mel
Very friendly and helpful
21 April 2026
Reply from Tenpin - Cardiff
Hi Emlyn, thank you for the lovely 5* review for Tenpin Cardiff! We're so pleased to hear that you enjoyed the service from our team, and we hope to welcome you back again soon! Best wishes - Adelaide
Reply from Tenpin - Cardiff
Hi Ethan, thank you for rating Tenpin Cardiff 5*! It's great to hear this lovely feedback! We will pass your kind feedback on, and we hope to see you back soon! Best wishes, Jade
Lovely party very good value for money…
Lovely party very good value for money , the meal was great and the kids loved it . They had plenty to drink with the unlimited squash and the staff were lovely and so helpful. The lady who took out party was absolutely fantastic I can’t remember her name unfortunately but she was really grate . I have recommended this party to a few other friends and would definitely book again
9 May 2026
Reply from Tenpin - Cardiff
Hi Becky, thanks for leaving a rating and review for Tenpin Cardiff! It's great to hear the kids loved the party! We appreciate you taking the time to share your feedback. We hope to welcome you back again soon! Best wishes, Jade
My daughter+ friends had a fantastic…
My daughter+ friends had a fantastic day on her birthday. Easy booking in, even when they weren't quite ready!!
13 May 2026
Reply from Tenpin - Cardiff
Hi Rach, thanks for leaving Tenpin Cardiff a lovely 5* rating and review! We're so happy to hear your daughter and her friends had a fantastic birthday! We appreciate your kind words about the easy booking process, and we can't wait to welcome you all back again in the future! Best wishes - Rosie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.