The site has many amenities, so anyone with an ounce of common sense knows that they are going to spend money, especially when there are so many things to do and so many machines. We had a good time.... See more
Company replied
Location
Switch locationParc Nantgarw, Treforest Industrial Estate, Nr. Caerphilly, CF15 7QX Cardiff, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Arrived in plenty of time. Another party was directed to our lane at the same time. This was dealt with expediently and professionally. We took advantage of the half price lanes and drinks. Hope... See more
Company replied
Lovely time celebrating my daughter’s birthday with 6 of her friends. The only two things I would say they could improve on, the split the girls into two lanes which was disappointing as they all want... See more
Company replied
The environment is incredible. I've seen the change from before and after renovation, and whilst I love the nostalgia of the old, the new is SO much more inclusive to all ages. The kareoke rooms are a... See more
Company replied
Company details
- #1 of 1 best companies in Bowling Alley
- #11 of 12 best companies in Bar
- #1 of 1 best companies in Escape room centre
- #1 of 1 best companies in Laser Tag Centre
- #2 of 4 best companies in Leisure Centre
- #4 of 4 best companies in Video Arcade
Written by the company
Tenpin Cardiff is at Parc Nantgarw Retail Park, just outside Cardiff city centre and easy reach from Caerphilly, Pontypridd, Llantrisant and across South Wales — free parking, easy access, no excuses. With 24 bowling lanes and lane lighting effects, there’s plenty of room for family days, birthday groups and big nights out in South Wales. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, Houdini’s Escape Rooms for the problem-solvers, soft play for the little ones and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling near Cardiff, sorted.
Contact info
Parc Nantgarw, Treforest Industrial Estate, Nr. Caerphilly, CF15 7QX, Cardiff, United Kingdom
- 0333 034 6100
4.1
Great
233 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We went in with two wheelchairs and a…
We went in with two wheelchairs and a small scooter as we were told it was Accessible but we didn't find it so , very disappointed won't be using Nant Garw again,
13 May 2026
Reply from Tenpin - Cardiff
Hi Linda, thanks for leaving feedback for Tenpin Cardiff. We are really sorry to hear your visit to us was not up to our usual high standards and that you didn't find our venue accessible. We really appreciate your feedback and would like the chance to look into this for you. Please feel free to pop us an email to customer.feedback@tenpin.co.uk with more information about your visit and how we can improve. We hope you'll consider visiting us again some time in the future. Best wishes - Kaylee
Laser Tag was good but staff seemed stressed
Held a birthday party for 19 girls at Tenpin Nantgarw for Laser Tag and food. The girls enjoyed it but the service was disappointing. Initially, we were only given 2 booths for 19, eleven and twelve year old girls. We asked for another booth but were initially today it wasn't possible. Eventually, the staff reluctantly agreed we could use another booth. Next the staff got the food order wrong. It was corrected and staff where apologetic but it did mean the birthday girl had to wait 15 minutes for her food by which time all the others had finished. Not ideal.
13 May 2026
Reply from Tenpin - Cardiff
Hi Joanna, thank you for taking the time to review Tenpin Cardiff! We are glad the girls enjoyed the Laser tag. However, we're sorry to hear that there had been issues with the service during your visit. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Cardiff'. We hope to see you again soon for a better experience. Best wishes, Jade.
Reply from Tenpin - Cardiff
Hello Customer2,
Thank you for taking the time to rate Tenpin Cardiff 5 stars. We are glad you found it easy to book with us. We hope that the rest of the visit was a memorable experience. All the best ~ Laura
It was absolute mayhem on bank holiday
It was absolute mayhem on bank holiday, I booked it for 1pm. Got there at around 12.50 and checked in at the desk to be told that it wasn’t booked until 1.10 then we couldn’t bowl for another half hour, won’t be returning. Was quite a stressful experience.
6 May 2026
Reply from Tenpin - Cardiff
Hi Keri, thank you for taking the time to leave a review of Tenpin Cardiff! We are very sorry to hear there was a wait for you lane to be ready! We understand this can cause your visit to be a little less enjoyable and we will be sure to pass your feedback on so that improvements can be made! In the meantime, we do hope you will give us another chance and we look forward to welcoming you back soon! Best wishes - Mel
Perfect for young and old!
6 May 2026
Reply from Tenpin - Cardiff
Hello Dorothy,
Thank you for taking the time to rate Tenpin Cardiff 5 stars. We are delighted to hear that our venue caters to people of all ages. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Very good time and easy online booking…
Very good time and easy online booking for a family of 8. Gave us 2 lanes from the booking. Only down side was that the table service was very slow and the bar was not busy. Waited 20minutes for fruit shoots and some pints of pop. However overall a very good time.
6 May 2026
Reply from Tenpin - Cardiff
Hello Colin,
Thank you for taking the time to rate Tenpin Cardiff 4 stars. We're glad you enjoyed the easy online booking and bowling with your family. We appreciate your feedback and are sorry the table service was slow. We will look into this to improve our service. We hope to welcome you back again soon and hope that your next experience is the 5 star experience we wish to give all our customers. All the best ~ Laura
Reply from Tenpin - Cardiff
Hello Customer 6,
Thank you for taking the time to rate Tenpin Cardiff 5 stars. We appreciate your fantastic 5-star rating! We are so happy everything was clean and our staff provided efficient service. We hope to see you again soon! All the best ~ Laura
Reply from Tenpin - Cardiff
Hello Lisa,
Thank you for taking the time to rate Tenpin Cardiff 5 stars. We appreciate your fantastic five-star review! We're so glad you had great fun at our venue and found our staff helpful and friendly. We hope to welcome you back again soon for another 5 star experience. All the best ~ Laura
It was my son's 8th birthday and he…
It was my son's 8th birthday and he wanted to go bowling .. and he absolutely loved it
6 May 2026
Reply from Tenpin - Cardiff
Hello Sammy,
Thank you for taking the time to rate Tenpin Cardiff 5 stars. We're happy to hear that your son enjoyed his 8th birthday bowling with us! It's wonderful knowing he had an amazing time celebrating his special day. Thanks for sharing and we hope to see you soon. All the best ~ Laura
Good
Good fun. 2 lanes went offline due to fault and screen said engineer was on the way - no help came until we asked at the desk.
29 April 2026
Reply from Tenpin - Cardiff
Hello NSR,
Thank you for taking the time to rate Tenpin Cardiff 4 stars. We're glad you had fun. We regret that you experienced issues with the lanes and the delay in assistance. We'll look into what happened. Thanks for the feedback and we hope your next experience is a 5 star one. All the best ~ Laura
Connie the staff member is so lovely
We had lush time here kids went in new play part then had time on the games where Connie was so helpful as our machine got the tickets stuck 😀 she couldn't do enough to help us and was so kind to myself and children.
Highly recommend for family day out
2 May 2026
Unprompted review
Reply from Tenpin - Cardiff
Hi Em, thank you so much for the lovely 5* rating and review of Tenpin Cardiff. We're happy to hear you had a great time. It's great to hear that the kids enjoyed the play area and games. We appreciate your kind words and we look forward to your return!
Take care,
Kirsty
Everything went smashingly with all my…
Everything went smashingly with all my friends, staff were polite and kind, helped me out with one of the arcade machines, overall a great experience, would come again
29 April 2026
Reply from Tenpin - Cardiff
Hi Kailan,
Thank you for your fantastic 5* review at Tenpin Cardiff! It's great to hear that you and your friends had such a lovely time. We are delighted that the staff were so helpful and friendly. We will ensure this is passed across to the correct team for you and hope to welcome you back again very soon! Best wishes- Steph
Way over priced for the area
Facilities were great, lots of activities under 1 roof but way too expensive.
It cost £57 for 2 adults and 2 children to go bowling for 2 games compared to Hollywood Bowling in Cardiff Bay where the same only costs £30.
Absolute rip off especially as you’d expect the only bowling venue close to the poverty stricken area of the Rhondda Valleys to be more affordable than the wealthy area of Cardiff Bay- instead it’s almost twice the price.
Needless to say we’ll be going to the Hollywood one in future.
29 April 2026
Reply from Tenpin - Cardiff
Hi Cat, thanks for leaving a rating and review for Tenpin Cardiff! Thank you for your feedback. We regret that our pricing didn't meet your expectations and appreciate your feedback. We'll ensure this is shared with the relevant teams to review for the future. We hope to have an opportunity to welcome you back again in the future! Best wishes - Rosie
The escape room was 10/10 but the…
The escape room was 10/10 but the customer service on the main desk by the bar in the main area of Ten Pin was not great and lacked care to the customer. Just did the basics
29 April 2026
Reply from Tenpin - Cardiff
Hi Gareth, thank you for taking the time to review Tenpin Cardiff! We're so pleased to hear that you had a great experience at the Houdini's escape room, but we're sorry that the customer service had not been as enjoyable as we'd have hoped. We will ensure your feedback is passed on to the correct team. We hope to see you again soon! Best wishes - Adelaide
Reply from Tenpin - Cardiff
Hi Dee
We're happy you had a great time and found our staff helpful! Thank you for your kind review and the five-star rating; we appreciate it. Best wishes - Clare
Kids enjoyed it - adult (and wallet) didn't.
Kids enjoyed it, but didn't as an adult. Crazy noisy, the arcades feel exploitative - plastic tat or sugar high as prizes, which are absolutely not worth what the kids spent.
8 April 2026
Reply from Tenpin - Cardiff
Hello Catherine, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Cardiff. We are pleased to hear that the younger players enjoyed the session. We are sorry to hear that the adults did not enjoy it as much. We will pass your comments onto our team. Many Thanks - Kimberley
Friendly staff
Friendly staff, great atmosphere and vibe! I had a couple of daiquiris that were 2 for £12! They were delicious and not stingey on the alcohol!
We will be going back to do the escape rooms and laser tag at some point 😁
21 April 2026
Reply from Tenpin - Cardiff
Hi Gareth, thank you very much for the lovely 5* review of Tenpin Cardiff Nantgarw! We are so pleased you had the best time, enjoyed the atmosphere and enjoyed some fab cocktails! We can't wait to see you again soon for another 5* experience! Best wishes - Mel
Lots to do
Lots to do, we were there for a birthday party lazer game…she took the kids and i had a free hour in the arcade. Brilliant, all machines still only £1, happily spent £10 by myself. Had a slushie, played games happily, £1 went wasted as there were no balls in one of the basketball games, the man i spoke to brought me another £1 straight away! Ordered coffee to my table via QR code it arrived within 5 mins! Kids come out of lazer game and went straight into soft play! Hour later they were in the arcade. 3 hours spent inside! We won tickets and swapped for a prize left and squinted at the daylight coming out the doors, such a well spent 3 hours, tired kid and a peacefull evening for me. Brilliant!
21 April 2026
Reply from Tenpin - Cardiff
Hi Alison, thank you for rating Tenpin Cardiff 5*! We're thrilled to hear that you had a great experience and that you enjoyed the service from our team. We can't wait to see you back again soon! Best wishes, Jade
Great fun but expensive
Really enjoyed the ten pin bowling. Staff were very friendly and accomodating.
I do however find it a little expensive.
21 April 2026
Reply from Tenpin - Cardiff
Hello Julie,
Thank you for taking the time to rate Tenpin Cardiff 4 stars. We appreciate your feedback and are glad you enjoyed bowling and our team's service. We off lots of deals and offers throughout the week which makes attending our venue accessible to any budgets. We look forward to welcoming you back again soon. All the best ~ Laura
Really enjoyed our visit…
Really enjoyed our visit recently where we attended with 4 adults, 3 kids and 1 toddler.
Food was tasty although slightly pricey, but there were good sharing/meal deals available which were good value.
Place was clean and tidy including the toilets.
We didn’t know you had to book activities in advance (we were there on a busy Saturday) but it wasn’t an issue and knowing this will be helpful in future, ensuring we can do the activities that are available.
Venue caters to all ages and everyone was entertained. Love the new refurbishment. Will be back
15 April 2026
Reply from Tenpin - Cardiff
Hi Cerys, thank you for taking the time to leave such a lovely 5* review of Tenpin Cardiff Nantgarw! We are so pleased you enjoyed your visit and loved our new look and we will be sure to pass all of your feedback on! In the meantime, we do hope you will visit us again soon and we look forward to welcoming you back! Best wishes - Mel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.