The staff were absolutely brilliant, helpful and went the extra mile. It was not to over crowded and although nothing spectacular, the food offered was perfect for a family, bowling night
Company replied

Broadwater Way, Eastbourne, East Sussex, BN22 9PZ Eastbourne, GB
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The staff were absolutely brilliant, helpful and went the extra mile. It was not to over crowded and although nothing spectacular, the food offered was perfect for a family, bowling night
Company replied
The bowling was good but.. The lane was not clean and clear of food and drink, from the previous users. Could not get hot drinks, because machine not working for the bar staff. Could not get nacho... See more
Company replied
Enjoyed the bowling with my granddaughter and husband. The reason I dropped a star was the wait for our food, our granddaughter was very hungry after beating her grandparents!
Company replied
It was a new experience for me as I have not been bowling for 40 years . There were other things there to do games and karaoke which we did . Great atmosphere and great that you didn’t have to f... See more
Company replied
Tenpin Eastbourne is easy reach from Eastbourne town centre, Bexhill, Hailsham and across East Sussex. With modern bowling lanes and lane lighting, we’re the top indoor entertainment spot on the East Sussex coast — whatever the weather. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Eastbourne, sorted.
Broadwater Way, Eastbourne, East Sussex, BN22 9PZ, Eastbourne, United Kingdom
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The accessibility getting into the Tenpin is frankly shocking. I live in Hampden Park and visited Tenpin in my wheelchair. We travelled on foot, and myself in my chair as we are very local. Does every company assume visitors arrive by car if they use a wheelchair? There are no dropped kerbs leading up to the Tenpin, and one pavement where I think there may have been one was completely overgrown. In order to access the Tenpin I had to go on the road! Obviously this isn't a safe option and is completely unacceptable. What makes it more frustrating is I phoned to check about accessibility first.
The actual Tenpin was great, the staff helpful and the Karaoke was fun. But as a big company with lots of sites this needs to be looked at as a matter of urgency. The two stars reflect this.

Reply from Tenpin - Eastbourne

Reply from Tenpin - Eastbourne
Good deal for 1 hour bowling for 6 people for £40. But the pizza included was awful. Cheap and tasteless.

Reply from Tenpin - Eastbourne
Went in to tenpin eastbourne for a booked bowling game there was a que of 3 people and 6 members of staff just standing around whilst 1 member served the games the food and the drinks why would you employ that many incompetent people to just stand around

Reply from Tenpin - Eastbourne
Easy party everything went smoothly and kids all
Had 🤩

Reply from Tenpin - Eastbourne

Reply from Tenpin - Eastbourne
Staff were very helpful and were happy to give assistance if needed.

Reply from Tenpin - Eastbourne

Reply from Tenpin - Eastbourne
Nice place and both the bowling and the bar service were good.

Reply from Tenpin - Eastbourne
Had a booking for 6, but once we realised the original time wasn't going to work, the team were super accommodating and helped us reschedule hassle-free. The customer service was brilliant throughout, and a special shout-out to Aaron, who looked after our group and really elevated the vibe of the day. If I had to nitpick, the food could've come out a little quicker, but overall we had a fantastic experience and would definitely come back!

Reply from Tenpin - Eastbourne
Really helpful staff and quick service.
All facilities were clean and tidy.
Great value for money.

Reply from Tenpin - Eastbourne
We had a brilliant date night...but I lost again 🤣

Reply from Tenpin - Eastbourne

Reply from Tenpin - Eastbourne
Looks great now. Much better seating.
Staff were not amazingly helpful. Stood chatting while we waited to be served.
Unfortunately our lane did not have any medium balls,all large,small or extra small so found it difficult to play well. We even checked on other lanes, that were not in use but no more reasonable weight balls. Apart from that we had a good time for my birthday.

Reply from Tenpin - Eastbourne
The staff work so hard at David Lloyd Eastbourne, always happy to help. My daughter had a great time with her friends.

Reply from Tenpin - Eastbourne
Lovely staff and really fun experience with the kids

Reply from Tenpin - Eastbourne
Unfortunately since the last experience, things have further declined, the staff for the most part were friendly and great, however the food arrived with the burger buns almost stale, dried up as a whole. Again nothing wrong with the staff, still not the biggest fan of the layout change compared to what it was last year, overall it's an okay option to take your kids out once in a while but not really a place for consistent outings, best to break it up with other places.

Reply from Tenpin - Eastbourne
I was working with a young autistic client and the staff were very cheerful and helpful especially Myles.

Reply from Tenpin - Eastbourne
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