New facilities, play areas are great! Toilets are 100% better than they were previously! The only thing I would say would be to offer alternative milk for tea/coffee! Not sure I could sink a cockt... See more
Company replied
Location
Switch location3 - 4 Havenbanks Retail Park, Water Lane, Exeter, EX2 8BY Exeter, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
What made it not so great was paying for parking outside and expecting a refund, and being told new system where you use machine inside the building not in the car park, so no refund!! The staff says... See more
Company replied
Looks a lot better than before but the negatives are that staff are very slow and look under staffed. We turned up to play at 7pm and we didn’t get to play till 7:30 due to multiple faults. Not being... See more
Company replied
Had a great time, spent a few hours there playing in the arcade and bowling, free parking for three hours was great. Understandably busy on a rainy day in the holidays but service was great, however c... See more
Company replied
Company details
- #1 of 1 best companies in Bowling Alley
- #11 of 12 best companies in Bar
- #1 of 1 best companies in Escape room centre
- #1 of 1 best companies in Laser Tag Centre
- #2 of 4 best companies in Leisure Centre
- #4 of 4 best companies in Video Arcade
Written by the company
Tenpin Exeter is easy reach from Exeter city centre, Exmouth, Tiverton and across Devon — well connected by road and rail. With modern bowling lanes and lane lighting, we’re the go-to indoor entertainment spot in Devon. And it’s not just bowling. We’ve got karaoke rooms, laser tag in our 4D arena, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Exeter, sorted.
Contact info
3 - 4 Havenbanks Retail Park, Water Lane, Exeter, EX2 8BY, Exeter, United Kingdom
- 0333 034 6100
4.0
Great
213 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great prices on a Tuesday and all very…
Great prices on a Tuesday and all very well organised.
29 April 2026
Reply from Tenpin - Exeter
Hi Jon, thanks for leaving a rating and review for Tenpin Exeter! We're happy to hear that you had a great experience and found our prices on Tuesdays to be great too! Thank you for your positive feedback! We can't wait to welcome you back again soon! Best wishes - Rosie
satisfactory
29 April 2026
Reply from Tenpin - Exeter
Hello Puru,
Thank you for taking the time to rate Tenpin Exeter 5 stars. We are delighted that your visit was satisfactory. We hope to welcome you back again soon for another 5 star experience. All the best ~ Laura
Good, but room for improvement
Great prices and clean environment. Bowling facilities were great and the improvements made to the venue are genuinely fantastic.
However, staff seemed really disengaged and wait times for drinks was too long. Often had staff waiting around chatting instead of supporting customers.
29 April 2026
Reply from Tenpin - Exeter
Hi Stuart
Thank you for your feedback. We're glad you enjoyed our prices, cleanliness, and bowling facilities. We'll address the staff engagement and wait times to improve our customer service. We appreciate your comments. Best wishes - Clare
All good
All good, had a great time and the staff were very helpful.
Will definitely be back.
29 April 2026
Reply from Tenpin - Exeter
Hello Allan, Thank you for taking your time to leave us a wonderful 5* review. We are thrilled to hear that you all had a good time and found our staff helpful throughout. We can't wait to see you again very soon. Many Thanks - Kimberley
The booking was mixed up so we only had…
The booking was mixed up so we only had half hour to play 2 games and apparently its on the website how long games should take they they moved us lanes to a broken lane that kept skipping goes then when we asked for a refund and just give up on bowling the training manager got very stroppy with us so when we asked to speak to her boss who then proceed the refund (we never received).we then decided to go to the arcade and all machines are dirty sticky look like they have never been cleaned and best of all don’t work let’s just say this was the worst experience
28 April 2026
Reply from Tenpin - Exeter
Hi Ellie, thankyou very much for taking the time to leave a review of Tenpin Exeter! We are really sorry to hear that your recent visit was not as enjoyable as we would have liked. Please be assured all feedback will be sent to the team so that improvements are made. In the meantime, if you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Exeter' Best wishes - Mel
Back to the tenpin after a what looks…
Back to the tenpin after a what looks like a refurbished version. Lots of bright attractive designs and lights to draw people in. Good bowling lanes much more interesting and interactive. Fairly priced drinks including food which was bang average at best but you’re not there for the food and it’s fast so you get what you pay for I guess. Friendly, approachable staff. Laser tag was fun and face paced. Interactive darts could have been better. Overall a good experience and would come back. But probably just for the bowling.
29 April 2026
Reply from Tenpin - Exeter
Hi Chris, thank you so much for taking the time to leave a review of Tenpin Exeter! We are happy to see you enjoyed our new look and activities especially the bowling and we take on board all of your feedback which we will be certain to pass on to the relevant team! In the meantime, we hope you will visit us again soon and we look forward to welcoming you back! Best wishes - Mel
Reply from Tenpin - Exeter
Hi Steven, thank you for the brilliant 5* review of Tenpin Exeter! We are thrilled you had a great visit and felt welcome on your recent visit and we hope to welcome you back again soon! Best wishes - Mel
Great time with grandkids!
Easy parking, clean, friendly and helpful staff. We all had a great time.
21 April 2026
Reply from Tenpin - Exeter
Hi there,
Thank you for your fantastic 5* review at tenpin Exeter! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
Bowling was great fun as usual, however
Bowling was great fun as usual, however bar staff could do with improvement. Originally tried ordering directly from the bar, but service was slow so ordered on the app to the lane. Waited but my order hadn't turned up and our game had finished (over 20 minutes had passed). Staff at one point seemed to be stood doing nothing. Went over to get a refund. The manager said this should automatically go back to my account after a few days, however I'm still waiting for this to appear in my account.
15 April 2026
Reply from Tenpin - Exeter
Hi there,
Thank you for your 2* review at Tenpin Exeter! We are are very sorry to hear you've not had a great experience whilst on your recent visit to us. We will ensure this is passed across to the correct team to make any future improvements needed. If you would like this to be looked into then please email customer. feedback@tenpin.co.uk. Best wishes- Steph
Reply from Tenpin - Exeter
Hi Nula, thank you for the lovely 5* rating of Tenpin Exeter. We're delighted to hear that you had great fun and that there was lots for the children to do. Hope to see you again soon!
Take care,
Kirsty
Revamped
The revamped bowling centre with additional facilities and leisure options has a fun (if slightly noisy) vibe. Could do with more staff on the bar, as lines can be a little long, but otherwise great
17 April 2026
Reply from Tenpin - Exeter
Hi Pete
We're glad you enjoyed your experience at the bowling centre! We appreciate your feedback regarding the noise and bar service. We'll consider your comments as we work to improve our customer experience. Best wishes - Clare
Great venue with lots going on was too…
Great venue with lots going on was too noisy for my 5year old girl so we didn’t stay long
21 April 2026
Reply from Tenpin - Exeter
Hi Susan
We appreciate your feedback. We're sorry the noise level wasn't suitable for your child. We aim to offer a great experience for everyone. Best wishes - Clare
Reply from Tenpin - Exeter
Hello Stacie, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a great time at our Tenpin in Exeter and found our team member brilliant! We do hope to see you again very soon. Best Wishes - Kimberley
Absolutely shocking
Absolutely shocking! Went there for the first time in a long time and since it now has the soft play etc. We waited for food for nearly 2 hours! Totally understand it was crazy busy so we thought we would wait half a hour or so for our food not 2 hours. We asked staff if they could check on our food and kept getting told oh we are busy. Or I’ll go check and they never did as we were sat right by the kitchen. When our food came the pizza’s were all burnt. The chips cold.
We qued for drinks for 25 minutes and only had one staff on the bar. Asked to speak to the manager for a refund as we spent £34 on food and most of it was not edible. We never got to see the manger “couldn’t be found”. Our parking ticket was running out so had to leave but emailed tenpin and not heard back.
They obviously need more staff too keep up with how busy it is now they have the other things to do. Was such a shame as really was looking forward to our family day out and thought it would have been a regular spot now they have the soft play.
I wish I could attach the photos of the pizza’s completely black and burnt.
Terrible food
Terrible customer service or staff not trained enough.
Lack of staff to the amount of customers
And when asked to speak to the manager “couldn’t be found”
We weren’t the only customers who were not happy with the service
15 April 2026
Unprompted review
Reply from Tenpin - Exeter
Hi Megan, thank you for the review of Tenpin Exeter! We are really disappointed to hear that your recent visit was not the experience we would like for our customers and we appreciate the time taken to make us aware! Your feedback is really important to us as this helps us to make improvements where needed so please be assured all will be passed on to the relevant team! We would really like to the opportunity to look into this further for you so please can you email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Exeter' In the meantime, we do hope you will give us another chance and we very much look forward to welcoming you back soon! Best wishes - Mel
Food was really good
Food was really good, the atmosphere felt so much better from the recent refresh and Sunday bowling is really great value.
21 April 2026
Reply from Tenpin - Exeter
Hello, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had an amazing time at our Tenpin in Exeter. We are pleased to hear that you also enjoy the packages we have available during the week. We do hope to see you again very soon! Many Thanks - Kimberley
Some improvements to be had.
The facilities here are really good. Such a shame that the food and beverages services were so poor. Ordered from the QR code on our table, 40 mins later we were still waiting for 2 drinks. We had to go up to the bar which was about 20 people deep and only 2 staff serving. Other people were also complaining.
The building was very busy, not enough staff to accommodate the need.
If they can sort this bit out then its definitely worth a trip out.
15 April 2026
Reply from Tenpin - Exeter
Hi there, thank you for you 3* review of Tenpin Exeter! We are so pleased you enjoyed our facilities on your visit. However, we are very sorry to hear that there was an issue with the service! Please be assured all of your feedback will be passed to the relevant team to allow improvements to be put in place. In the meantime, we hope you will still visit us again soon in the future! Best wishes, Jade
Great atmosphere
Great atmosphere, staff very friendly and professional. We had amazing time.
Definitely will book again .
Thank you
15 April 2026
Reply from Tenpin - Exeter
Hi Luljeta, thank you for the amazing 5* rating of Tenpin Exeter. We're happy you had an amazing time with us. It's great to hear that you found our atmosphere and staff to be friendly and professional. We look forward to your return!
Take care,
Kirsty
I booked burger and bowling in the…
I booked burger and bowling in the Easter holidays. There was only one member of bar staff on duty, one member on the check out desk and no other staff to be seen. The game of bowling was finished before I got served at the bar for the drinks. I then had to spend more money to entertain the children while we waited for their burger which took an extra hour to arrive.
15 April 2026
Reply from Tenpin - Exeter
Hi, thank you for taking the time to leave a review of Tenpin Exeter. We're sorry to hear that there was delays in your meals arriving and that you had finished your game before this came out. Your feedback is important to us and we will ensure this is passed on to the correct team for future improvements. We do hope to welcome you back again for a much better experience.
Take care,
Kirsty
(Exeter) Loved all of the new additions…
(Exeter) Loved all of the new additions to the venue!
But unfortunately there were a complete lack of staff, only 1 of 3 we encountered was happy to assist us! Food was basic at best, so overpriced!!
We tried to book a £10 Thursday deal however the website showed as fully booked the time of the offer being active, we went ahead and booked the slot half an hour before, was more than double to price & during our “hour” bowling, all adjacent lanes were empty? Nor did we have the whole hour because we were running around trying to find someone to pop the side barriers up for us.
21 April 2026
Reply from Tenpin - Exeter
Hello Milly,
Thank you for taking the time to rate Tenpin Exeter 3 stars. We appreciate you highlighting the new additions. We're sorry to hear about the staffing issues and that the food's value didn't meet expectations. We'll look into the Thursday deal booking issue and the lane setup experience. Thank you for your feedback. All the best ~ Laura
Place had been done up well
Place had been done up well , but it’s very expensive to have two games of bowling for £56 pounds for a family 3
Some of the staff where quite rude and where more interested in holding hands and flirting with each other begin the till.
21 April 2026
Reply from Tenpin - Exeter
Hi there
We appreciate your feedback. We're sorry the pricing didn't meet your expectations and that the team's behaviour impacted your visit. We'll address this to improve our guest experience. If you would like to discuss your visit, please email customer.feedback@tenpin.co.uk with the details, using the subject "Review - Exeter" and someone will reach out to you. Best wishes - Clare
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.