Great atmosphere and lots to do. Staff were friendly, toilets nice and clean. I would have given 5 stars but we played the interactive darts and it didn’t always recognise your score. We tried to orde... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The venue is good & the bowling & arcade but the food arrangements are dire! They couldn’t take orders properly, the food is terrible, they were very very late with food then forgot half of it. Do not... See more
Company replied
Had a really good day staff was most welcoming and even know the venue was super busy we still got to our skittle lane
Company replied
Went for our Team Building/Summer Party day which we did a combination of Bowling, Laser Tag, Mini Golf and Escape Room. Booking process was really easy and the staff there were really friendly and ac... See more
Company replied
Company details
- #1 of 1 best companies in Bowling Alley
- #11 of 12 best companies in Bar
- #1 of 1 best companies in Escape room centre
- #1 of 1 best companies in Laser Tag Centre
- #2 of 4 best companies in Leisure Centre
- #4 of 4 best companies in Video Arcade
Written by the company
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Contact info
Auckland Road, Southampton, SO15 0SD, Southampton, United Kingdom
- 0333 034 6100
4.1
Great
281 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing treat for a birthday.
27 May 2026
Reply from Tenpin - Southampton
Hi there
We're so glad you enjoyed your birthday treat! Thank you for sharing your positive feedback with us. Best wishes - Clare
Perfect place to keep kids entertained
Perfect place to keep kids entertained. Adorable prices.
23 May 2026
Reply from Tenpin - Southampton
Hi Dorota, thank you for the 5* review for Tenpin Southampton! We're so pleased to hear that you had a great visit with your family and that you enjoyed our pricing. We look forward to seeing you again soon! Best wishes - Adelaide
Reply from Tenpin - Southampton
Hi Karen, what a fabulous 5* review of Tenpin Southampton! We are so happy you had the best time, found our venue clean and found us good value for money! We look forward to seeing you again soon! Best wishes - Mel
I go to Tenpin with my grandchildren…
I go to Tenpin with my grandchildren they love bowling. After school its quiet time so much nicer experience. Then after bowling we do the arcade. Staff are friendly and visit about once a month. Just have to remember to put reg of car in machine.
20 May 2026
Reply from Tenpin - Southampton
Hi Jane, thank you for taking the time to leave such a lovely 4* review of Tenpin Southampton! We are thrilled to hear that you visit often with you grandchildren and always have fun and we really hope to see you all again soon! Best wishes - Mel
A lovely birthday party for our…
A lovely birthday party for our daughter. Everything was explained to us about what was happening. The lady doing balloon modelling was really lovely with our party.
16 May 2026
Reply from Tenpin - Southampton
Hi Sarah, thank you so much for the amazing 5* review of Tenpin Southampton! We are delighted you all had a great time celebrating your daughters birthday and received excellent customer service and we can't wait to see you again soon! Best wishes - Mel
Reply from Tenpin - Southampton
Hi Ian, thank you for rating Tenpin Southampton 4*! We're happy to hear you had a nice day out. We hope to see you again soon! Best wishes, Jade
Excellent communication from both head…
Excellent communication from both head office and the local bowling alley. Nothing was too much trouble. All staff were friendly.
20 May 2026
Reply from Tenpin - Southampton
Hi Stacey, thank you for rating Tenpin Southampton 5*! We really appreciate your kind feedback, we will be sure to pass these comments on. We hope to see you again soon! Best wishes, Jade
Great morning bowling
Great morning bowling for my son’s birthday. Fantastic host who made balloon models for a party of 10 and was engaging with the kids. The kids loved the session
20 May 2026
Reply from Tenpin - Southampton
Hi Kate, thank you so much for the brilliant 4* review of Tenpin Southampton! We are so pleased you all had a great time celebrating your son's birthday and we can't wait to see you again soon! Best wishes - Mel
Lane service was quick and staff were helpful
Lane service was quick, staff were friendly and helpful, we had to move lanes at the start, due to a faulty screen, but this was changed very quickly to the next lane along, with help setting up.
13 May 2026
Reply from Tenpin - Southampton
Hi Kev,
Thank you for your 4* review at Tenpin Southampton! We are delighted you've had such a lovely time on your recent visit to us. It's great to hear you found the staff so friendly and we hope to welcome you back again very soon! Best wishes- Steph
Reply from Tenpin - Southampton
Hello, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you enjoyed your recent visit to our Tenpin in Southampton. We do hope to see you again very soon. Many Thanks - Kimberley
Reply from Tenpin - Southampton
Hi Shanna, thank you for leaving Tenpin Southampton a fabulous 5* rating and review! We're so glad you enjoyed your experience and took the time to let us know how we did. We can't wait to welcome you back again soon! Best Wishes - Rosie
Great experience organising a lasertag…
Great experience organising a lasertag birthday, the only negative was that another teenager stole an 8 year old coins in the arcade.
13 May 2026
Reply from Tenpin - Southampton
Hi Stephanie
We're happy the laser tag birthday was great. We're sorry to hear about the arcade incident. We'll look into this to ensure a safer environment for everyone. Thanks for your feedback. Best wishes - Clare
Reply from Tenpin - Southampton
Hello Cerian,
Thank you for taking the time to rate Tenpin Southampton 5 stars. We're happy to hear that you enjoyed our coffee and soft play while your son was at a party. Thank you for your positive feedback; it means a lot to us. We hope to welcome you back again soon for another 5 star experience. All the best ~ Laura
We had a good time however disappointed…
We had a good time however disappointed that we couldn’t get gluten free beer or food. We had to eat elsewhere.
13 May 2026
Reply from Tenpin - Southampton
Hi Lorraine
We appreciate you taking the time to share your experience. We're sorry that we didn't meet your needs for gluten-free options and you had to eat elsewhere. Best wishes - Clare
Great set up so much to do
Great set up so much to do. Easy parking, friendly staff easy to book online and great for all ages
15 February 2026
Reply from Tenpin - Southampton
Hi Melanie, thank you for the fabulous 5* review for Tenpin Southampton! We're delighted to hear that you enjoy the fun activities we have available and the service from our team. We hope to welcome you back again soon! Best wishes - Adelaide
Bowling on a Friday evening
An hour of bowling was good the grand children enjoyed themselves.
The staff were very helpful in setting up the lane for our game.
6 May 2026
Reply from Tenpin - Southampton
Hi Paul, thank you for the 4* review for Tenpin Southampton! We're delighted to hear that you had a good visit with your family and that you enjoyed the service from our team. We look forward to welcoming you back again soon! Best wishes - Adelaide
Absolutely terrible service
Absolutely terrible service! Had my daughters 13th birthday at Kareoke last year November as it was amazing hence why I book my daughters 10th birthday there now. Arrived to nothing been arranged, no table allocated, no decorations. Asked everyone arrived for the party and having enquired 3 times they finally showed us to the room. All the decorations were in a corner in the room. I had to call someone to come explain the instructions to the kids. Had to ask for squash for the kids and when asked again for more they got irritated with us. The kareoke stopped working 3 times so the kids eventually lost interest. So disappointed!!
6 May 2026
Reply from Tenpin - Southampton
Hi Simone, thank you for taking the time to review Tenpin Southampton! We are very sorry to hear that your recent experience was not as enjoyable as we'd have hoped, that there had been issues with the service and technical issues in the karaoke room, and for any disappointment cause. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Southampton' and we can pass this to the correct team to be looked into. Best wishes - Adelaide
Fantastic evening
We booked bowling with pizzas followed by crazy golf. Very efficient check in for each activity and food arrived promptly. Whole family absolutely loved the crazy golf! We will be booking again soon.
2 May 2026
Reply from Tenpin - Southampton
Hello Emily,
Thank you for taking the time to rate Tenpin Southampton 5 stars. We're happy to hear that your family enjoyed bowling, pizzas, and crazy golf! It's great to know the check-in and food service were efficient. We appreciate your positive feedback and look forward to your next booking. All the best ~ Laura
Chips were like they'd been cooked and…
Chips were like they'd been cooked and let go cold and then cooked again. Waste of money as horrible.
6 May 2026
Reply from Tenpin - Southampton
Hello Kathleen,
Thank you for taking the time to rate Tenpin Southampton 3 stars. We appreciate you taking the time to share your experience. We're sorry the chips were not up to standard. We'll pass this feedback to our team. We hope that the rest of your visit was a memorable one. All the best ~ Laura
Excellent bowling alley and good…
Excellent bowling alley and good considerations for disabilities
6 May 2026
Reply from Tenpin - Southampton
Hello Mr Marshall,
Thank you for taking the time to rate Tenpin Southampton 5 stars. We're happy to hear that you enjoyed your visit and found our bowling alley excellent. We appreciate your positive feedback regarding our accessibility considerations. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.