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Tenpin - Swindon Reviews 

165
TrustScore 4.5 out of 5

4.3

Shaw Ridge Leisure Park, Whitehill Way, Swindon, SN5 7DN Swindon, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Me and my son came here in the summer holidays, arrived a little early but was given a lane straight away. We booked the 2 games and meal deal package, food was lovely and hot, we came on the hottest... See more

Company replied

Rated 2 out of 5 stars

Visited Swindon site with young grandchildren who loved the overall energy and were thoroughly entertained. But I was struck by the experience, through many visits to the male loos with the children,... See more

Company replied

Rated 5 out of 5 stars

Lane was ready when we got there, no waiting around, staff were friendly and responsive, there was a slightly longer delay for food but it was starting to get busy so I understand that

Company replied

Rated 5 out of 5 stars

Friendly check in, accommodating with when we wanted food prepared. Asked for a paper cloth to wipe seating down where previous bowlers had spilt something and the man at bar offered to come and clean... See more

Company replied


Company details

  1. #1 of 1 best companies in Bowling Alley
  2. #11 of 12 best companies in Bar
  3. #1 of 1 best companies in Escape room centre
  4. #1 of 1 best companies in Laser Tag Centre
  5. #2 of 4 best companies in Leisure Centre
  6. #4 of 4 best companies in Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Shaw Ridge Leisure Park, Whitehill Way, Swindon, SN5 7DN, Swindon, United Kingdom

  • 0333 034 6100

4.3

Excellent

TrustScore 4.5 out of 5

165 reviews

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4.3

All reviews

(165)

10,872 reviews in the last 12 months

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Rated 4 out of 5 stars

fun for an hour

it was ok but would of been very expensive had we not off done the deal, would definitely go more if it was cheaper

8 April 2026
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Reply from Tenpin - Swindon

Hello, Thank you for taking your time to leave us a great 4* review. We are pleased to hear that you had a nice time with us. We will pass your comments onto our team. We do hope to see you again soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, place clean and tidy including the toilets. Managed to get us in early even with it being BH Saturday

8 April 2026
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Reply from Tenpin - Swindon

Hello Tracy, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you found our facilities clean and tidy during your stay with us. We will pass your lovely comments onto our team. Many Thanks - Kimberley

Rated 1 out of 5 stars

9987-187612

9987-187612
I booked bowling with my new partner and child. Using my email. On my booking it specifically has my name my booking. When adding 187name is had my ex girlfriends name. I deleted her name adding my own so my booking has my name on it and no where has her as its my booking. On arrival they can't find my booking give them my phone and they are very confused and said they can't find my booking but they did see my name on the system but for some reason it's now dissappeared sorry there's nothing they can do. I said its cost me £50 so either I want a refund now or you find my booking. 3 staff are confused and tske 15 minutes and eventually fund my booking and it's under mt ex girlfriends name every tho on booking its all my name etc. Staff then found this very funny that somehow the system had messed up and had my exs name every tho on the booking its not and it's my name.
I was fuming as my girlfriend was raging with me.
Then on the screen on the lane it has my exs name on it. My current girlfriend was fuming and ruined our bowling and night even more

Was not funny. Waste of £50 won't be returning

4 April 2026
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Reply from Tenpin - Swindon

Hello Sean, thank you for taking the time to leave a review of Tenpin Swindon! We are very sorry to hear of your recent visit and confusion with your booking. We would like the opportunity to look into this further for you so we kindly ask that you email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Swindon' Best wishes - Mel

Rated 4 out of 5 stars

Good child-friendly bowling and table…

Good child-friendly bowling and table service appreciated. The machines beign so close ot the lanes were a tad noisy btu we can bowl at a quieter time overall.

8 April 2026
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Reply from Tenpin - Swindon

Hi Maureen, thank you very much for the lovely 4* review of Tenpin Swindon! We are pleased you had such an enjoyable visit and we can't wait to welcome you back again soon! Best wishes - Mel

Rated 5 out of 5 stars

Excellent Value for money

Excellent Value for money. Food was good, cooked well and hot on arrival.

26 March 2026
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Reply from Tenpin - Swindon

Hi Rachel, thank you for leaving Tenpin Swindon a wonderful 5* rating. We are so glad to hear you feel our pricing is excellent value for money, and that you enjoyed the food you ordered. We look forward to welcoming you back again soon! Best wishes - Kaylee

Rated 5 out of 5 stars

Great fun and all the family enjoyed…

Great fun and all the family enjoyed themselves. Friendly staff

1 April 2026
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Reply from Tenpin - Swindon

Hello, Thank you for taking your time to leave us a great 5* review! We are so pleased to hear that you had a wonderful time at our Tenpin in Swindon. We do hope to see you all again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Great evening out

My brother in law had so much fun. Staff were great and very helpful, good arcade games and nice bowling alleys.

1 April 2026
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Reply from Tenpin - Swindon

Hi Shannon, thank you for taking the time to leave such a fabulous 5* review of Tenpin Swindon! We are so pleased to hear that your Brother in law enjoyed his visit and you found our ream helpful and we can wait to welcome you all back again soon! Best wishes - Mel

Rated 4 out of 5 stars

Friendly staff

Friendly staff, tasty food, reasonably priced

Ridiculous token/gift rewards on the arcades £10 bought a single lollypop

1 April 2026
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Reply from Tenpin - Swindon

Hi there. Thank you for taking the time to leave us a review for our Swindon location. It's brilliant to hear this positive feedback regarding our staff, food and pricing! We are sorry hear you were disappointed with the arcade machines and will be sure to pass your comments on. Best wishes, Jade.

Rated 3 out of 5 stars

The overall experience was lovely but…

The overall experience was lovely and good staff but the multiple emails asking for reviews were annoying which ultimately brought the experience down.

30 March 2026
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Reply from Tenpin - Swindon

Hi Catherine, thank you for taking the time to leave a review of Tenpin Swindon! ! It's brilliant to hear that you had an overall lovely experience and enjoyed the service from our staff. Your feedback is very important to us as this will help us to make improvements, so please be assured all will be passed on! We look forward to welcoming you back! Best wishes, Jade

Rated 5 out of 5 stars

Great tenpin

Always a great and cleaning and tidy tenpin, staff are always helpful

1 April 2026
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Reply from Tenpin - Swindon

Hi Amy, thank you for leaving such a great 5* review of Tenpin Swindon! We are thrilled you always enjoy your visits and find our venue clean and team friendly! We look forward to welcoming you back again soon! Best wishes - Mel

Rated 5 out of 5 stars

Great fun had by all 12 of us.

Great fun had by all 12 of us.

27 March 2026
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Reply from Tenpin - Swindon

Hi Michelle, what a brilliant 5* review of Tenpin Swindon! We are thrilled you had so much fun and we can't wait to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars

Great staff

Great staff! Managed to get us in a little early. Nothing was too much effort for them. Great staff

1 April 2026
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Reply from Tenpin - Swindon

Hi Kelly, thank you for rating Tenpin Swindon 5*! We're thrilled to hear that you had a great experience and that you enjoyed the service from our team. We will be sure to pass this lovely feedback on. We can't wait to see you back again soon! Best wishes, Jade

Rated 4 out of 5 stars

Great value!

Couldn’t fault it - half price Tuesday. Great price bowing and drinks. Lane was reserved and ready early. Considering it was 6pm in the Easter holidays I was very impressed

1 April 2026
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Reply from Tenpin - Swindon

Hey Sebastian, thank you for the 4* rating of Tenpin Swindon. We're thrilled to hear you had an amazing time and cannot find any faults with your experience. It's also great to hear that you were able to take advantage of our Tuesday offer. We hope to see you again for another striking time.
Take care,
Kirsty

Rated 5 out of 5 stars

60th birthday party

We celebrated a 60th birthday with family at this venue and the staff we very friendly, helpful and made the process very easy for us all. Thank you.

29 March 2026
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Reply from Tenpin - Swindon

Hi Sue, thank you for the 5* rating of Tenpin Swindon. We are thrilled to hear that the 60th birthday celebrations was great fun and that the team provided great service. Hope to see you again soon.
Take care,
Kirsty

Rated 4 out of 5 stars

Bowling was good value for money but…

Bowling was good value for money but the food was disappointing

1 April 2026
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Reply from Tenpin - Swindon

Hi there, thank you for the 4* review for Tenpin Swindon! We're glad that you enjoyed the bowling but are sorry to hear that you were disappointed with the food. We will ensure your feedback is passed on for future improvements to be made. We hope to see you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Nice Bowling Place

Nice vibe, great service and nice environment for bowling and social meets.

30 December 2025
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Reply from Tenpin - Swindon

Hey Lucy, thank you for the 5* rating and review of Tenpin Swindon. It's great to hear that you had a lovely time and that the team provided great service. Hope to see you again.
Take care,
Kirsty

Rated 5 out of 5 stars

The staff were amazing

The staff were amazing, booking process was straight forward.

Will definitely be booking to come back

21 March 2026
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Reply from Tenpin - Swindon

Hi there
We're happy to hear that the booking process was straightforward and that our staff were amazing! We appreciate your feedback and look forward to your next booking. Best wishes - Clare

Rated 3 out of 5 stars

Weren't very please with contact less in arcade

Bowling and staff was good. But very dislike how arcade machine mainly contact less which ruined it for us as arcade should be coins or contactless like at Hollywood bowls is. So for us we didn't spend money at arcade as it was contactless which was rubbish really but overall bowling was good.

24 March 2026
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Reply from Tenpin - Swindon

Hello Kimberley, Thank you for taking your time to leave us some feedback from your recent visit to us. We are pleased to hear that you enjoyed your bowling game with us. However, we are sorry to hear that you would have preferred to use cash within our arcade. We will pass your comments on to our team. We do hope to see you again soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Fun and great ambience

Fun and a great staff

25 March 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hi
We're happy you had fun and that our staff were great! Thanks for your positive feedback; we appreciate it, and we hope to see you again soon! Best wishes - Clare

Rated 1 out of 5 stars

Not a great experience.

We were a booking of two adults and one child. Booking was easy and correct, upon arriving to the lane it was messy and the camera on the screen did not work. We then moved to the arcade machines and some were out of order, we then attempted to play one game it took our credits but the game didn't start. Considering there is another bowling alley in Swindon I'd be using that one next.

25 March 2026
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Reply from Tenpin - Swindon

Hi there
We appreciate you taking the time to share your experience. We're sorry the lane was messy, the camera wasn't working, and some arcade games were out of order or took your credits. We'll address these issues to improve our guest experience. If you would like to discuss this please send an email to customer.feedback@tenpin.co.uk with the details and the subject as "Review - Swindon" Best wishes - Clare

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