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Tenpin - Wakefield Reviews 

86
TrustScore 4 out of 5

4.2

Trinity Walk, WF1 1QS Wakefield, England, GB


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Rated 4 out of 5 stars

Overall a good visit, staff helpful and polite. Really strange that you are "forced" to sign a waiver saying a member of staff has gone through the rules (laser tag) before you go in and have the rule... See more

Company replied

Rated 2 out of 5 stars

Very very very rude staff and drinks took ages to be ready. We ordered drinks from the lane before our first game of bowling and we had to go and ask twice about them, eventually bringing them back ou... See more

Company replied

Rated 5 out of 5 stars

First time we have visited the Tenpin in Wakefield - great to have a new tenpin facility in the city. Very impressed with the facilities there - 24 lanes for bowling plus lots of other arcade games.... See more

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Rated 5 out of 5 stars

Great experience and good value for money. Booked the deal with a children’s meal included which was great 👍🏻. Wasn’t too busy at all so felt relaxed and not having to shout to have a conversation.... See more

Company replied


Company details

  1. #1 of 1 best companies in Bowling Alley
  2. #11 of 12 best companies in Bar
  3. #1 of 1 best companies in Escape room centre
  4. #1 of 1 best companies in Laser Tag Centre
  5. #2 of 4 best companies in Leisure Centre
  6. #4 of 4 best companies in Video Arcade

Written by the company

Tenpin Wakefield is easy located in the heart of Trinity Walk in Wakefield city centre and easy to reach from across West Yorkshire. With modern bowling lanes and dynamic LED lighting, we're a top spot for families, groups and proper nights out. And it's not just bowling. We've got laser tag, private karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Wakefield, sorted.


Contact info

  • Trinity Walk, WF1 1QS, Wakefield, England, United Kingdom

4.2

Great

TrustScore 4 out of 5

86 reviews

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4.2

All reviews

(86)

10,503 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good location .very clean

Very good location .very clean

17 June 2026
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Reply from Tenpin - Wakefield

Hi Arnita,

Thank you for your fantastic 5* review at Tenpin Wakefield! We are delighted to hear you've had such a great time whilst on your recent visit to us . Your feedback is important to us and we hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Excellent service

Excellent service
Extremely clean and tidy including the toilets.
Staff Excellent and very polite
Value for money
Can not fault anything ... absolutely brilliant

13 June 2026
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Reply from Tenpin - Wakefield

Hi Joeanne. Wow- thanks for your kind remarks! We are so happy that you had such a great experience with us! We thrive on this type of feedback, we will be sure to pass this review off to the team. Our goal is to provide the best entertainment to our customers, and we are ecstatic that we were able to make it happen for you here. Thanks again! Best wishes, Jade

Rated 5 out of 5 stars

Really enjoyed it and good value on…

Really enjoyed it and good value on Thursday's.

10 June 2026
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Reply from Tenpin - Wakefield

Hi Seema,

Thank you for your fantastic 5* review at Tenpin Wakefield! It's great to hear you've had such a lovely time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph

Rated 2 out of 5 stars

Very disappointing party package

The children loved the laser quest and the arcades but the service was very disappointing. We had booked a laser party and once the party host had signed them in, we didn’t see him again. My child fell over in the game and hurt his leg, causing a huge bruise and we weren’t notified.
But the most disappointing element was the food afterwards. After receiving their pizzas, we were kept waiting 45 minutes for the cake and a further 20 minutes for their ice cream. Nobody came to see us at the end to conclude the party and it was overall just so disappointing. I would take the children again for an activity but would certainly not recommend a party package.

13 June 2026
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Reply from Tenpin - Wakefield

Hello Wakefield Mum,
Thank you for taking the time to rate Tenpin Wakefield 2 stars. We are truly sorry to hear that your party experience was disappointing. We apologize for the lack of attention from the host, the incident with your child, and the significant delays with the food service. We are addressing these concerns with our team to improve our party packages. All the best ~ Laura

Rated 4 out of 5 stars

Tuesday discounts

Great to have Tuesday discounts and looks very impressive inside. I did however nearly get charged full price for bowling and they didn't even question the price until I mentioned it.
The music could do with being varied rather than constant dance music.
Ate here but there were very limited options especially as I am vegetarian and the cheese pizza was pretty poor as there was hardly and cheese. More options and more ingredients on would improve it. If you could consider pool where you rent a table for a certain amount of time would be good like other places do

16 June 2026
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Reply from Tenpin - Wakefield

Hello Matt,
Thank you for taking the time to rate Tenpin Wakefield 4 stars. We're glad you enjoyed our Tuesday discounts and the impressive interior. We sincerely apologize for the pricing issue and the limited vegetarian options. Your suggestions regarding music variety, the pizza, and pool table rental are greatly appreciated and will be shared with our team for consideration. All the best ~ Laura

Rated 5 out of 5 stars

Amazing experience for children and young people with disabilities

We visited on a Tuesday evening with a group of 10 blind and partially sighted children and young people, and their families (there were 36 people in our group in total). Some of our children have additional needs/disabilities, including one child who is a wheelchair user. At the point of booking I mentioned that some of our group have sensitivities around noise and asked whether the music could be quieter in our area. This was communicated to the team who made sure this was actioned on arrival.

Every member of staff we dealt with was kind, courteous, and very sensitive to our needs. Nothing was too much trouble and because the staff were so good it really made the whole experience run much smoother. It was also a lot less stressful for me as the group leader!

The whole area felt spacious and easy to navigate, and I felt that the slight separation of the bowling lanes from the arcade area was helpful as it meant our kids focused on completing the bowling rather than running around the arcade as happens at the one at Xscape!

We will definitely come to Wakefield in future as it was an excellent experience from start to finish. I have already made two more group bookings for July and September!

Massive thanks to everyone who looked after us. We are so grateful for the amount of care than went into ensuring we had a great experience!

17 June 2026
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Reply from Tenpin - Wakefield

Hi Hayley,

Thank you for your fantastic 5* review at Tenpin Wakefield! We are delighted you've had such a lovely time whilst on your recent visit to us. We love to hear all about it and look forward to welcoming you back again very soon! Best wishes- Steph

Rated 4 out of 5 stars

The place is great

The place is great, staff were nice and helpful, the lane faulted a few times and we ended up on a different one in the end but wasn’t a big deal.

10 June 2026
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Reply from Tenpin - Wakefield

Hi John, thanks for leaving a rating and review for Tenpin Wakefield! We appreciate the lovely comments and for you sharing your feedback on the lane. Thanks for your time and we hope to see you again soon! Best wishes, Jade

Rated 5 out of 5 stars

Tenpin wakefield is fantastic it has…

Tenpin wakefield is fantastic it has lots of different things to do the food was lovely staff were very hrlpf6 and friendly my grandson and myself loved it

6 June 2026
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Reply from Tenpin - Wakefield

Hi Janet, thank you for rating Tenpin Wakefield 5*! We will be sure to pass your helpful feedback on and we are glad your grandson loved it. Best wishes, Jade

Rated 5 out of 5 stars

Staff were so helpful

Staff were so helpful, and the place itself was amazing

6 June 2026
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Reply from Tenpin - Wakefield

Hi Joanne Thanks for your kind remarks! We are so happy that staff were helpful and you found the venue itself amazing. We thrive on this type of feedback, we will be sure to pass this review off to the team. Thanks again! Best wishes, Jade

Rated 4 out of 5 stars

Good place

Good place, spacefull and welcoming. Only reason that it wasn't a 5 star was due to long wait to check in due to only people can do it which is weird

10 June 2026
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Reply from Tenpin - Wakefield

Hi Callum, thank you for your lovely 4* review of Tenpin Wakefield! We are so pleased you had a great time on your visit. However, we are very sorry of the wait times. Please be assured all of your feedback will be passed to the relevant team to allow improvements to be put in place. In the meantime, we hope you will visit us again soon in the future! Best wishes, Jade

Rated 5 out of 5 stars

Just what Wakefield needed it’s an…

Just what Wakefield needed it’s an amazing place.. there was a few hiccups with the bowling lanes but they gave us 2 free games to compensate all in all great evening had by all we will be back

10 June 2026
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Reply from Tenpin - Wakefield

Hi Sam, thank you for rating Tenpin Wakefield 5*! Thanks for comments regarding the venue. It's great to hear that our team were able to help with compensation. We will pass your kind feedback on to our team and we hope to see you back soon! Best wishes, Jade

Rated 5 out of 5 stars

It a great night we all love loads to…

It a great night we all love loads to do and value for money food was great to thanks

10 June 2026
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Reply from Tenpin - Wakefield

Hi Linda, thank you so much for the excellent 5* review of Tenpin Wakefield! We are really pleased to hear you had a great visit and we can't wait to see you again soon for another 5* experience! Best wishes, Jade

Rated 5 out of 5 stars

Was for my daughters birthday was…

Was for my daughters birthday was friendly staff and nothing was too much trouble

10 June 2026
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Reply from Tenpin - Wakefield

Hi Theresa thank you so much for this amazing 5* review of Tenpin Wakefield! We are delighted you had a good time for your daughters birthday and received excellent customer service! We can't wait to welcome you back soon! Best wishes, Jade

Rated 5 out of 5 stars
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Reply from Tenpin - Wakefield

Hi Jonathan, thank you for the awesome 5* rating! We're so pleased to hear you experienced a great service and enjoyed the food! We hope to welcome you again soon. Best wishes, Jade

Rated 3 out of 5 stars

Still in progress …. Staff unfriendly

Nice and clean bowling alley, which you would expect given that it just opened a couple of weeks ago. Me and my toddler enjoyed the bowling experience itself.
However, the bowling check-in staff (x2) were very miserable and not welcoming at all. Not a single customer service skill in sight. It was a quiet Tuesday afternoon. I would understand if it was a busy day and they were flustered, but that was not the case. At least a third of the arcade games were still not set up which was shame given it’s been open a while. The arcade needs some more child friendly games

9 June 2026
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Reply from Tenpin - Wakefield

Hi Aalia, thank you for rating Tenpin Wakefield 4*! We are pleased that the bowling alley was nice and clean. However, we are very sorry to hear that your visit was not the experience we wish for our customers! Please be assured all of your feedback will be passed to the relevant team to allow improvements to be put in place. In the meantime, we hope you will still visit us again soon in the future! Best wishes, Jade

Rated 4 out of 5 stars

As you would expect with a new venue…

As you would expect with a new venue everything is clean tidy and good condition.
Lacked a bit of atmosphere, even though it was busy.

10 June 2026
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Reply from Tenpin - Wakefield

Hi Darran, thank you for your lovely 4* review of Tenpin Wakefield! We will be sure to pass your feedback on and we hope to welcome you again soon. Best wishes, Jade

Rated 5 out of 5 stars

My experience was brilliant

My experience was brilliant, can't say anything wrong, the staff were friendly and helpful, having a place like this in wakefield makes all the difference for family and friends and I'll defo be going again and probably on a regular basis.

9 June 2026
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Reply from Tenpin - Wakefield

Hi Damien, thank you for rating Tenpin Wakefield 5*! We're thrilled to hear that you had a great experience and that you enjoyed the service from our team. We can't wait to see you back again soon! Best wishes, Jade

Rated 5 out of 5 stars
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Reply from Tenpin - Wakefield

Hi Neil, thank you so much for the excellent 5* review of Tenpin Wakefield! We are really pleased to hear you had a great visit and thank you for your comments on staff. We can't wait to see you again soon for another 5* experience! Best wishes, Jade

Rated 2 out of 5 stars

Forgotten meal order

Our 2nd visit and we did the bowl and meal offer - our meal never arrived and when we asked about it, it wasn’t clear what had happened, but it hadn’t been made, we waited another 30 mins and eventually got tepid food. Not a good experience, there were lots of staff around and the manager was very apologetic. Air con wasn’t on again which made bowling uncomfortable. Real shame they haven’t got proper pinsetters, the strings resulted in errors on scoring again. Come on Tenpin, you can do better than this.

3 June 2026
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Reply from Tenpin - Wakefield

Hello there, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin at Wakefield. We are disappointed to hear that your recent visit to us was not as enjoyable as we would have hoped. We will pass your comments onto our team to help us make further improvements. We do hope to see you again soon, for a much more enjoyable session. Our apologies - Kimberley

Rated 1 out of 5 stars

Waited 30 minutes for my drink by the…

Waited 30 minutes for my drink by the time we got it we finished both sets of bowling didn’t even get a sorry

3 June 2026
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Reply from Tenpin - Wakefield

Hello Chloe, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin at Wakefield. We are sorry to hear that you faced a long wait for your drinks to be served. We will pass your comments onto our team to help us make further improvements. We do hope to see you again very soon for a much more enjoyable visit, Many Thanks - Kimberley

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